The New Zoho CRM Plus is here to stay from May 15th, 2018.

The New Zoho CRM Plus is here to stay from May 15th, 2018.

Last year, on November 1, 2017 - we released the New Zoho CRM Plus with an improved interface which offered a consistent user experience across all ten products. 

Since then, we have been testing and improving the New Zoho CRM Plus rigorously. The tons of feedback we've received from our customers have been immensely helpful to improve our product. 

We’re happy to say that finally - we are ready to jump into the deeper end of the pool. We are making The New Zoho CRM Plus as the default choice for all our users starting from May 15th 2018. Please note that the option to revert back to the old version of Zoho CRM Plus will be revoked by May 15th, 2018.
We'll update you in this thread once the update is live. Stay tuned. 


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