It's common practice for a service to be priced differently based on the staff member providing it. For example, an experienced hair stylist may charge more for a haircut compared to the other stylists. This pricing strategy allows businesses to charge more for services performed by experienced or specialized staff. Clients prefer to book with them, even if it means paying more.

Zoho Bookings offers this flexibility to set a custom cost where you can personalize prices for each staff member individually for a specific service.

Feature availability
> All plans
> Super admin and admin can set the custom cost for any staff member. Managers can view the custom cost for all the staff members, whereas staff can only view their individual custom costs. 

Steps to set custom costs for staff:

1. Click Staff on the Bookings menu bar.
   
2. Select the required staff member on the left pane, then click Assigned Services on the middle pane. The list of services assigned to that staff member will be displayed.
   
3. Under the required service, click +Customize service price.
   
   
   
   
4. A pop-up window will appear. Enter the new cost in the textbox and click Save.
   
   
   
   
5. View the new custom cost for the staff member as shown in the below image.
   
   
   

Going forward, whenever a customer attempts to book an appointment with this staff member (in this instance, Ashton), the custom cost will be displayed.

Points to remember

If the auto-assign staff option is selected in the Service Preferences, then customers will not be able to choose from your staff or check the cost while booking. To disable the auto-assign staff option, navigate to Services > Service Preferences > General and deselect the checkbox Include 'auto-assign staff' in the staff list.

Hope this tip was useful. Please drop your feedback in the comments or write to us at support@zohobookings.com.

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