Unresponsiveness in Zoho Cliq

Unresponsiveness in Zoho Cliq

Time of post: 6:56 am PDT, 19 July 2023
Dear Cliq users,

We have encountered an unprecedented issue in our messaging servers. The details of the issue are as follows:
  • Impacted users : 1/4th of users in US DC (users who access cliq services through cliq.zoho.com)
  • Issue detection time :  4:22 AM PDT [4:52 pm IST], 19 July 2023
  • Issue : Unresponsive UI, Inaccessability of chats
  • Cause : Slow responsivenes in two of our messaging servers due to an unforeseen surge in requests.

We are currently working on resolving it with high priority. We will provide an update here in 30 mins. We apologize for any inconvenience caused.

Update 1 [8:39 am PDT, 19th July]: We have identified specific functions within the system that were causing issues in sending message. To ensure proper functionality, we have implemented restrictions on these functions. We are pleased to report that we have observed improvements in message delivery as a result. We will continue monitoring the situation and provide you with an update in the next 60 minutes. Thank you for your patience.

Update 2 [10:31 am PDT, 19th July]: We are pleased to inform you that the issue with our servers has been successfully resolved, and the Zoho Cliq services are now operating smoothly for all users. Our team is actively monitoring the system to ensure the absence of any further issues. 
We sincerely apologize for any inconvenience this may have caused and extend our gratitude for your patience while we resolved the matter.

Update 3 [2: 53 am PDT, 20th July]: We encountered a recurring issue with one of our servers, which persisted from 11:41 pm PDT, 19th July, to 12:14 am PDT, 20th July. However, thanks to our diligent server monitoring team, the problem was swiftly addressed, and services have now been fully restored to their normal operation.

Update 4 [5:17 am PDT, 20th July]: We regret to inform you that we experienced a similar issue with one of our servers, which occurred between 4:02 am PDT, 20th July, and 5:01 am PDT, 20th July. The good news is that our dedicated team is actively working on resolving this matter, and as a result, Cliq services should now be stable for most users. However, we want to be transparent about the situation, and some users may still encounter partial slowness in message processing. Rest assured, our team is diligently addressing this remaining concern, and we will provide you with another update on the progress within the next hour.

Update 5 [6:59 am PDT, 20th July]: Our team has been diligently working on a patch to address the issue with our servers. As a result, Cliq services are in the process of being restored to normal functionality, and we expect everything to be up and running smoothly very soon. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time.

Update 6 [7:19 am PDT, 20th July]: I am pleased to inform you that our team has successfully resolved the issue with our servers. For the past 20 minutes (starting from 7:00 am PDT, 20th July), our systems have remained stable. We are actively monitoring the servers to ensure that this incident doesn't recur in the future. As of now, Cliq services are expected to work normally for all users. You can proceed with your tasks and collaborations without any concerns.

Analysis report:

On July 19, 2023, at 3:49 AM PDT,  there was a problem in our network which caused a drop in live connections between clients and servers. As a result of this, our clients were creating new connections, where as the backend servers were trying to repair the
existing connections. This caused a surge in two of our servers, which resulted in partial downtime.

During the partial downtime the followings functionalities would have been affected.
  1. Chat related functionalities
  2. Propagation of user status
  3. Notifications
To fix this issue temporarily, some of the internal functionalities were throttled. This allowed us to control the surge of connections and process the load.
Counter measures :
  1. To prevent this from happening again, the logic for repairing failed connections has been modified, so that no surges should be observed in any of our servers. We hope to push it to production as soon as possible.
  2. We are also working on segregated processing of functionalities to prevent the availability issues due to heavy load.



Thank you once again for your understanding.

Best regards,
Poorvik 



      • Sticky Posts

      • New in Zoho Chat : Search for contacts, files, links & conversations with the all new powerful 'Smart Search' bar.

        With the newly revamped 'Smart Search' bar in Zoho Chat, we have made your search for contacts, chats, files and links super quick and easy using Search Quantifiers.   Search for a contact or specific conversations using quantifiers, such as, from: @user_name - to find chats or channel conversations received from a specific user. to: @user_name - to find chats or channel conversations sent to a specific user. in: #channel_name - to find a particular instance in a channel. in: #chat_name - to find

      • New in Zoho Chat: Threaded conversation at its finest best

        Perform effective team communication in Zoho Chat with our new 'Reply' option.   Converse and stay focussed on the parent conversation, rather than getting entangled in the web of several, never-ending sub threads.   To reply to a certain message, all you need to do is hover to the left hand side of the message. Then, click on the three dots to open a pop up menu. Here, click on the Reply button and type the reply to the message in the compose box and press Enter.   Voila, that was pretty simple. 

      • Changes in Cliq iOS app notification due to iOS 13 and Xcode 11

        Hello everyone! With the iOS 13 update, Apple has updated its policy on usage of VoIP push notifications. Over the past few months, we tried our best to provide a similar experience with the updated policy.  Changes in iOS 13:  With iOS 13, Apple mandates all VoIP push notifications to be reported to the CallKit framework as a new call. If a VoIP push notification is not reported to the CallKit within a designated time window, iOS will terminate the app. If enough VoIP push notifications are not

      • What's new in Zoho Cliq - June 2020 updates

        Hello again, everyone! I'm back to share with you the recent feature improvements and updates that we've pulled together for enhancing your experience in Cliq. Here's what's new this June for you all in Cliq's web and iOS app! New on Cliq Web: Drag and drop files to a chat in your left side panel   Now you can drag and drop attachments from your open conversation window to a specific chat or channel in the left side menu without opening it. Swift up actions and collaborate efficiently with Cliq's

      • 4 Things You Should Do Once You Get Started with Cliq

        Hey there, new user!  You've successfully logged in and set up your organization and you're all set to start working. What's next? Buckle up because here are 4 essential things you need to do first in order to get the most out of your Cliq experience:   1. Invite your colleagues   Now that you've set up your Cliq for business, you need to bring in all your employees, of course, because how else can you collaborate with them?   To invite your colleagues to Cliq, head on over to the Admin Panel which

        • Recent Topics

        • MTD SA in the UK

          Hello ID 20106048857 The Inland Revenue have confirmed that this tax account is registered as Cash Basis In Settings>Profile I have set ‘Report Basis’ as “Cash" However, I see on Zoho on Settings>Taxes>Income Tax that the ‘Tax Basis’ is marked ‘Accrual'

        • Migrate file from Single File Upload to Multi File Upload

          Dears, I have created a new field Multi File Upload to replace the old Single File Upload field. I'd like to ask you guys what is the best way to migrate the files to the new field?

        • Open "Live Chat" from a hyperlink?

          Hi, I often write paragraphs and text on our company website, and usually say you can get in touch with us via live chat. Can the chat window be triggered to pop open without clicking the chat graphic in the bottom window, and use it in a hyperlink? ie:

        • Zoho Sites search box

          Is there a Search box that can be added to a Zoho site? It would be for searching within the site only.

        • What stops me from packaging and shipping an order when the inventory is negative?

          It seems if the inventory value is negative, that Zoho Inventory should not allow me to create a Package and Ship it.   But, there seems to be nothing to stop me from doing that other than when I go to physically package the item and realize that there is no stock. There also seems to be nothing on the screen that even indicates to me that I should not package and ship.  To me this is the fundamental point of an inventory system.  Am I doing something wrong?   

        • Conditional formatting based on another field

          Hi I have two fields on my form stage 1 complete and stage 1 deadline.  I am trying to setup conditional formatting so that if stage 1 complete is after stage 1 deadline the record is highlighted in red. I need both stage 1 complete and stage 1 deadline

        • Is there API Doc for Zoho Survey?

          Hi everyone, Is there API doc for Zoho Survey? Currently evaluating a solution - use case to automate survey administration especially for internal use. But after a brief search, I couldn't find API doc for this. So I thought I should ask here. Than

        • Using IMAP configuration for shared email inboxes

          Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request. How can I configure

        • The sending IP (136.143.188.15) is listed on spamrl.com as a source of spam.

          Hi, it just two day when i am using zoho mail for my business domain, today i was sending email and found that message "The sending IP (136.143.188.15) is listed on https://spamrl.com as a source of spam" I hope to know how this will affect the delivery

        • Changing a Single-Line Text field into a Multi-line Field without losing data

          Is it possible to change a Single-Line Text field into a Multi-line Field without losing data. I have a module with data for which I would like to change a single-line field into a multi-line field but I'm worried it might delete the pre-existing da

        • Webhook - Google Sheets

          I have 2 forms that are both integrated with Google Sheets. I've set up a webhook to pull form 1 data from Google Sheets to prefill data in Form 2. The issue I have is that the forms name fields are First Name & Last Name but the Google sheets integration

        • Verified Mark Certificate

          Hello Dears, Can anyone help and check my mail or direct me to the desired person who can add the verification tag to my mail https://www.zoho.com/blog/mail/email-authentication-with-bimi.html

        • Appointment booking is temporarily unavailable

          Embeded Zoho booking page in my WordPress website. When someone starts a booking, after choosing time and date, an error appears before payment - "Appointment booking is temporarily unavailable due to restricted settings." Used the embeded code given

        • Cannot connect to 365 business calendar and Teams, says personal but it is not.

          hi I have a number of users connected to their 365 business accounts. Adding a new user and it thinks hes got 365 personal edition. He does not.... Anyone know what's going on. Trying for days now. Bookings go into his MS calendar but as its thinks its

        • Limited review (/questions) for Bookings 2.0

          Hi all, I'm writing this review of Bookings 2.0 for two reasons: 1) it may be of interest to others, and 2) I'd like to be corrected if I'm wrong on any points. It's a very limited review, i.e. the things that have stood out as relevant, and particularly

        • Zoho Bookings - Reserve with Google

          Does Zoho Bookings plan to to integrate with Reserve with Google?

        • Tip #3: How to change your booking page language

          Displaying your booking page in your target audience's language can greatly increase customer satisfaction. By speaking their language, you will help customers feel more comfortable scheduling with you and create a stronger connection with them. Let's

        • Bigin Android app update: Alerts while creating tasks outside of working days, conflicting events and calls.

          Hello everyone! In the most recent version of the Bigin Android app, we have brought in support to display an alert if task is being scheduled outside of the working days. Also, when scheduling an event or call in the Activities module, a conflict alert

        • Bigin update: Link email messages to pipeline records.

          Hello everyone! In the latest version of the Bigin iOS(v1.11.9) and macOS(1.8.9) app, we have brought in support for an option to link email to pipeline records. This helps you to view emails specific to a deal, especially when a contact is associated

        • Bigin Android app update: Custom buttons and widgets

          Hello everyone! We are excited to introduce custom buttons and widgets on the Bigin Android app. Widgets: A widget is a customizable UI component in Bigin that improves efficiency and user experience. It lets businesses embed components, streamline interactions,

        • Zoho Sheet for Desktop

          Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?

        • Zoho Sheet - Desktop App or Offline

          Since Zoho Docs is now available as a desktop app and offline, when is a realistic ETA for Sheet to have the same functionality?I am surprised this was not laucned at the same time as Docs.

        • Collective-booking event not added to all staff calendars

          We assign two staff to certain events. When the client books this event, it adds it to one staff calendar (the 'organiser') but not the other. How can I ensure all staff assigned to a collective booking get the event in their calendar? (A side note: it

        • Project Management Bulletin: October, 2025

          Every need leads to innovation. Project Management tools were developed out of sheer necessity to drive large projects. With wide usage, the specifications grew precise, and so did the refinement. Over years we’ve crafted one of the best project management

        • Zoho Sheets saying locked when not locked

          Zoho Sheets won't let me add more rows to sheet because it's saying the sheet is locked, but the sheet is not locked. I tried using a different browser but I still have the same issue.

        • Identifying and Merging Accounts with Similar (Non-Exact) Names

          Hello everyone, I’m aware of the built-in deduplication feature in Zoho CRM that allows merging records with exactly matching values for selected fields. However, I’m running into a situation where our migrated data contains multiple variations of the

        • Option for super admin to recover the deleted chats in Zoho Cliq

          Currently, in Zoho Cliq, if a user accidentally deletes their chats, there is no option for the Super Admin to recover or view those deleted messages. I believe it would be helpful if Super Admins had a recovery option, perhaps within a certain time frame,

        • Zoho CRM iOS app updates: the Homepage, Zoho Survey integration, and support for multiple file uploads in subform

          Hello everyone! The Zoho CRM mobile app continues to evolve to bring you a smoother and more powerful CRM-on-the-go experience. We're excited to share some important updates now available in the iOS app. Here's what's new: Homepage support Zoho Survey

        • I am trying to integrate my module in sandbox environment to add data via API

          I went through the documents and tried to setup the API for adding the module via the api but the problem is the token setup is done on "https://accounts.zoho.in/oauth/v2/token" domain and the bulk write is done on "https://content.zohoapis.com/crm/v8/upload"

        • Setting up primary mobile number.

          Hi Sir Earlier I joined IIFL team and got an organizational email of zoho services. Later i quit and now my account is deactivated with IIFL but i am unable to link my mobile number to my own email id with zoho.

        • Tables for Europe Datacenter customers?

          It's been over a year now for the launch of Zoho Tables - and still not available für EU DC customers. When will it be available?

        • Guided Conversations - Ticket Creation

          Hi there, Using Guided Conversations to Take Customer Data and apply it into a Support Ticket for internal use, Is there a way to take multiple Textual Variables Inputs (A series of questions), and have the answers all appear in the Description of the

        • How to send certain invoices for Approval based on condition?

          To streamline operations, I need the invoices to go for approval when certain conditions are met. For example, if my staff gives a discount of x amount, it must go for approval. If there is no discount, then the invoice will be approved automatically.

        • Unable to continue payment

          Hi, I want to make a payment for my email subscription, but I cannot proceed with the payment because my NITKU is invalid. In Indonesia, the NITKU consists of 22 digits, but Zoho only provides 20 digits, causing my NITKU to be invalid. Please help me

        • Is there a way to show contact emails in the Account?

          I know I can see the emails I have sent and received on a Contact detail view, but I want to be able to see all the emails that have been sent and received between all an Accounts Contacts on the Account Detail view. That way when I see the Account detail

        • Massive spam pretending to come from our address – is this a Zoho security issue?

          Hi, We’ve been receiving more and more suspicious emails lately — many of them clearly look like scams. But yesterday, we got an email that appeared to be sent from our own address, which was very concerning. We're starting to wonder if this might be

        • Cant recieve mails

          I’m having an issue with my external IMAP account not fetching any emails into Zoho Mail, even though the connection test says “Success”. I can send, if someone sends an email to me. my original directory (home.pl host) recieves it in their portal but

        • Zoho Sheet Autofit Data

          While using Autofit Data function in Zoho Sheets with Devnagri Maratji or Hindi Fonts, a word or a number, it keeps couple of characters outside the right side border.

        • Enhancements to finance suite integrations

          Update on the migration (October 28, 2025): Starting this week (October 29 tentatively), we’ll begin migrating Zoho CRM users to Zoho Books as integration users. This means actions will now run under each user’s own Zoho Books access, instead of the admin’s.

        • Edit 'my' Notes only

          The permissions around Notes should be more granular, and allow to user to be able to edit the notes he created only. The edit Notes permission is useful as it allows the user to correct any mistakes or add information as needed. However, with this same

        • Next Page