What's New – May 2020

What's New – May 2020

Hello everyone,
 
This month saw a lot of countries easing their pandemic-imposed lockdown rules. Communities everywhere are starting to open back up while maintaining strict restrictions on social interactions. And though it looks like virtual events are here to stay, event organizers are hoping to get back to live events by late Q3 or early Q4 of this year. A lot of them are also looking to hybrid events as a possible option for the future.
 
At Backstage, we've been working on making event management software that can help you on all fronts. In-person, virtual, or hybrid—whichever way you go, we plan to have your back. 
 
Here's a quick update on everything that has happened at Backstage this last month. 

Present online sessions with Backstage


In April, we said you could start hosting your online events with Backstage. From website designing and event registration to adding speakers and tracking sales, it was all possible from right here. The only time you had to move out of Backstage was to present your sessions remotely, but that's no longer the case.



You can now present virtual sessions right from within Backstage without the help of any third-party web-conferencing software. Broadcast live sessions and engage your audience with interactive tools like real-time chat, questions, and more. One other benefit of conducting sessions with Backstage is the detailed session analytics you'll be privy to. From how many attendees were present for each session to the average time they spend there, you can get all these details and so much more.

To make a session remote: Go to Manage > Sessions > Remote session
To present a remote session: Go to Conduct > Present sessions

Get detailed feedback for sessions


Learn how attendees are responding to each session and gauge their interest in your speakers with a completely customizable session feedback form. By understanding your audience's reaction to specific sessions, you can figure out what works for them and make future sessions more relatable and engaging.



By default, attendees will be asked to give a rating and some short feedback for both the session and the speaker. However, you can add more fields to the feedback form to evaluate specific aspects of the session like the presentation deck, how useful the content was, or how inspiring a session was. All feedback collected from attendees will be available in the Feedback tab of each session.

To get session feedback: Go to Manage > Sessions > Session settings > Get session feedback
To customize the session feedback form: Go to Manage > Sessions > Session settings > Edit session feedback form

OTHER UPDATES


  • Now, there is native support for three more languages: Arabic, Chinese, and Spanish. That's three more regions you can reach with your event microsite.
  • For members who've chosen Mercado Pago as their default payment gateway, you can now decide which payment methods are suitable for transactions. Current options include credit cards, debit cards, ATM, and tickets.
  • We've added one more theme to the Microsite Builder, taking the total count of available themes to 10. This latest theme, Zephyr, also comes in six colors, so you can choose one that's just right for your brand.
  • The Zoho Backstage ticketing system, with a 0% commission rate, is now available in Argentina, Peru, and Uruguay too. Members from the mentioned countries can sell tickets and process payments using the payment gateway, Mercado Pago. 

 

That's it for this month's product updates. As always, we'd love to know what you think about these latest additions to Backstage. Also, if there's anything specific you need from us, do send us an email to support@zohobackstage.com. We'd love to help!
 
Happy organizing!
 





        • Recent Topics

        • Zoho Commerce in multiple languages

          When will you be able to offer Zoho Commerce in more languages? We sell in multiple markets and want to be able to offer a local version of our webshop. What does the roadmap look like?

        • Show elapsed time on the thank-you page?

          Is it possible to display the total time a user spent filling out a Zoho Form on the thank-you? I’d like to show the difference between the `form submission timestamp` and the `start time` (currently have a hidden Date-Time field set to autofill the date

        • The present is a "present"

          The conversation around mental health has been gaining attention in recent years. Even with this awareness, we often feel stuck; the relentless pace of modern life makes us too busy to pause, reflect, and recharge. In the world of customer support, this

        • Kaizen# 209 - Answering Your Questions | All About Client Script

          Hello everyone! Welcome back to another exciting Kaizen post! Thanks for all your feedback and questions. In this post, let's see the answers to your questions related to Client Script. We took the time to discuss with our development team, carefully

        • Email Integration - Zoho CRM - OAuth and IMAP

          Hello, We are attempting to integrate our Microsoft 365 email with Zoho CRM. We are using the documentation at Email Configuration for IMAP and POP3 (zoho.com) We use Microsoft 365 and per their recommendations (and requirements) for secure email we have

        • I need to do crud with snippet html

          I need to implement a form with an improved user interface. I would like to use snippets to build a CRUD that allows me to create and update records. How could I achieve this using snippets?

        • Allow Stripe Credit Card and Stripe ACH payment methods to be enabled separately on an invoice.

          I need to be able to pick at the invoice level whether Stripe Credit Card and/or Stripe ACH payment methods are available. Currently, I'm not able to select from the two Stripe payment methods individually on an invoice. However, there are some larger

        • Enhancements to finance suite integrations

          Update: Based on your feedback, we’ve updated the capabilities for integration users. In addition to the Estimates module, they can now create, view, and edit records in all the finance modules including Sales Order, Invoices, Purchase Order. We're also

        • Meeting impossible to use when sharing screen

          he Meeting tool in Brazil is practically unusable when sharing anything, whether it’s a presentation or simple navigation. When accessed via Cliq, the situation gets even worse: even basic calls fail to work properly, constantly freezing. And as you are

        • Connecting two modules - phone number

          Hi, I’d like some guidance on setting up an automation in Zoho CRM that links records between the Leads module and a custom module called Customer_Records whenever the phone numbers match. Here’s what I’m trying to achieve: When a new Lead is created

        • Resume Harvester: New Enhancements for Faster Sourcing

          We’re excited to share a set of enhancements to Resume Harvester that make sourcing faster and more flexible. These updates help you cut down on repetitive steps, manage auto searches more efficiently, and review candidate profiles with ease. Why we built

        • Incorrect “correct” password on email client apple mail

          I have troubleshot this account several times. I have deleted and re added account. It keeps saying incorrect password. Can you check that it is not locked on your end?

        • Is it possible to lock editing subform rows?

          Ideally editing would only be locked after the form has been updated but I still want them to be able to add new subform records at any time and they should be able to delete rows from the subform. It is a named subform if that's relevant however the

        • "Spreadsheet Mode" for Fast Bulk Edits

          One of the challenges with using Zoho Inventory is when bulk edits need to be done via the UI, and each value that needs to be changed is different. A very common use case here is price changes. Often, a price increase will need to be implemented, and

        • What is the maximum file size of a video upload in Zoho chat?

          Can I upload a 20 mb video file and share it with my colleagues? 

        • Update a field in ALL all calls under a contact

          HI guys! I have written some deluge code to update a field in my calls after i have comepleted the call, i need this field to update in all my scheduled calls as well that are comeing up. I just cant seem to get it to work, i have put teh code below,

        • MS Teams Meeting to Zoho CRM

          Has anyone figured out a good way to push MS Teams meeting info on a trigger of "meeting end" to Zoho CRM? We're looking for a way to take attendees of a meeting and meeting duration and push it into Zoho CRM after the meeting has ended. If I can just

        • In place field editing for candidates

          Wondering about any insight/best practices for efficiently updating candidate records while reviewing them in a Job Opening pipeline. We can do in-field editing (e.g. update job title or City) only when we have the full candidate record open, however

        • Automatic Matching from Bank Statements / Feeds

          Is it possible to have transactions from a feed or bank statement automatically match when certain criteria are met? My use case, which is pretty broadly applicable, is e-commerce transactions for merchant services accounts (clearing accounts). In these

        • Verifying Zoho Mail Functionality After Switching DNS from Cloudflare to Hosting Provider

          I initially configured my domain's (https://roblaxmod.com/) email with Zoho Mail while using Cloudflare to manage my DNS records (MX, SPF, etc.). All services were working correctly. Recently, I have removed my site from Cloudflare and switched my domain's

        • Fat Download of Ulaa Browser

          I just observed that Ulaa Browser is offering an one-capsule big download. These days it is a custom to offer a small bootstrap downloader and based on user customization options an appropriate download completes. And this is particularly common with

        • Cancelled Transfer order problem

          Hello, We've canceled a transfer order, and we can't add the related items to a new Transfer Order. The system tells us that the bin doesn't have the required quantity, but when we check the item, it indicates that there are 2 units in the bin. It also

        • Zoho Creator customer portal limitation | Zoho One

          I'm asking you all for any feedback as to the logic or reasoning behind drastically limiting portal users when Zoho already meters based on number of records. I'm a single-seat, Zoho One Enterprise license holder. If my portal users are going to add records, wouldn't that increase revenue for Zoho as that is how Creator is monetized? Why limit my customer portal to only THREE external users when more users would equate to more records being entered into the database?!? (See help ticket reply below.)

        • Changing the Default Search Criteria for Finding Duplicates

          Hey everyone, is it possible to adjust the default search criteria for finding and merging duplicate records? Right now, CRM uses some (in my opinion nonsensical) fields as search criteria for duplicate records which do nothing except dilute the results.

        • Billing Management: #8 Usage Billing in Logistics & Delivery Services

          The logistics and delivery industry thrives on movement and precision. Every delivery completed, every kilometre driven, and every ton transported is a measurable activity. However, billing often lags behind. Many logistics companies still rely on fixed-rate

        • Create custom rollup summary fields in Zoho CRM

          Hello everyone, In Zoho CRM, rollup summary fields have been essential tools for summarizing data across related records and enabling users to gain quick insights without having to jump across modules. Previously, only predefined summary functions were

        • Zoho sheet for desktop

          Hi is zoho sheets available for desktop version for windows

        • Tags for New Tickets

          Hi there, When creating a new ticket, there is currently no way to choose a tag you would like to associate with the new ticket. Being able to associate a tag while creating a new ticket will be very beneficial as it will save time and flow well with

        • Default Sorting on Related Lists

          Is it possible to set the default sorting options on the related lists. For example on the Contact Details view I have related lists for activities, emails, products cases, notes etc... currently: Activities 'created date' newest first Emails - 'created

        • Experience effortless record management in CRM For Everyone with the all-new Grid View!

          Hello Everyone, Hope you are well! As part of our ongoing series of feature announcements for Zoho CRM For Everyone, we’re excited to bring you another type of module view : Grid View. In addition to Kanban view, List view, Canvas view, Chart view and

        • Zoho Desk: No Incoming email

          Is Zoho Desk services down? No incoming email reflect to desk tickets.

        • Mapping a new Ticket in Zoho Desk to an Account or Deal in Zoho CRM manually

          Is there any way for me to map an existing ticket in Zoho desk to an account or Deal within Zoho CRM? Sometimes people use different email to put in a ticket than the one that we have in the CRM, but it's still the same person. We would like to be able

        • Zoho CRM - Widgets | Update #3 : Introducing SDK V1.5 along with new ZDK Methods and ZRC Support

          Hello everyone! Widgets in Zoho CRM just got a big upgrade! With the release of SDK v1.5, developers can now create more immersive widget experiences. This update elevates Widget development with new ZDK methods for easier interactivity and ZRC support

        • How to update "Lead Status" to more than 100 records

          Hello Zoho CRM, How do I update "Lead Status" to more than 100 records at once? To give you a background, these leads were uploaded or Imported at once but the lead status record was incorrectly chosen. So since there was a way to quickly add records in the system no matter how many they are, we are also wondering if there is a quicker way to update these records to the correct "Lead Status". I hope our concern makes sense and that there will be a fix for it. All the best, Jonathan

        • Unusual activity detected, account blocked

          I am unable to send emails and am getting the error "Outgoing blocked: Unusual activity detected. To unblock your account, please and submit a request. Learn more.". I am unsure as to why this is happening since all my activity is legitimate, mainly confirmation

        • Unlock agreement intelligence with Zoho Sign's latest AI updates

          Hello! If you've been struggling with long, complex agreements and spending way too much time on them, here's exactly what you'll want to hear: Zoho Sign now integrates with OpenAI's ChatGPT to make agreement management smarter and simpler. Acting like

        • Unable to Send Emails – Outgoing Mail Blocked (Error 554 5.1.8)

          Description: Hello Zoho Support Team, I am facing an issue with my Zoho Mail account ( admin@osamarahmani.tech ). Whenever I try to send an email, I get the following error: 554 5.1.8 Email Outgoing Blocked I would like to clarify that I have not done

        • Issue connecting Zoho Mail to Thunderbird (IMAP/SMTP authentication error)

          Dear Zoho Support, I am trying to configure my Zoho Mail account on Thunderbird, but I keep getting authentication errors. Account: info@baktradingtn.com Domain: baktradingtn.com Settings used: IMAP: imap.zoho.com, Port 993, SSL/TLS, Normal Password SMTP:

        • Payment issue with Mail Lite plan – personal NIF not accepted as payment info

          Hello, I have already contacted Zoho Support by email regarding this, but since I haven’t received any reply yet, I’m sharing it here as well to see if the community can help. I’m facing a payment issue for my Mail Lite plan. I have a personal account

        • Customer payment alerts in Zoho Cliq

          For businesses that depend on cash flow, payment updates are essential for operational decision-making and go beyond simple accounting entries. The sales team needs to be notified when invoices are cleared so that upcoming orders can be released. In contrast,

        • Next Page