Why Zoho Campaigns have massive more limitations like other software?`

Why Zoho Campaigns have massive more limitations like other software?`

Hello,

it was a time we managed +300 zoho campaigns accounts.
But after only 3 years we handle now only +70 accounts.

The reason?
Because other solutions integrate much faster new functions. And not only this:
They do not only release a new function - they also deep dive into nested options and make it very detailed.

If you check the last update of zoho campaigns, you will see its only like doing makeup, if they adding new functions.

For example it take years to develope the tag option for contacts.
The tag option was completed and now? Yeah, now you can simple tag contacts.
But if you wanna do a simple export of your contacts the contact export will not export the tags.
That sounds not real and a little bit strange and funny, but its true. Yes, its true.

This is what i mean when i say: they doing only makeup, but dont think about the topic to the end.

So we asking the support about that point and they wrote:
"I will share your update to the backend team who can take decisions on new implementation on the features."
-> Sorry, what?! We are in 2024 and you still say its a good idea this function and we will share it to our developers?!

"Unfortunately it is not possible to export the tags in a bulk way. For time being please open the tags separately and export."
-> I can understand if you say that we have to export contact lists invididual. Okay.
But tags are something which you have a lot of them. Our smallest client we handle have +300 tags. So we shoud open each tag by filter and export each one of 300 tags one by one like to work in a software from 1998?

And most of all contacts have multiply tags. So after exporting all 300 tags one by one we ned to merge all docuements to sample a contact with all tags they have. I job like working with a software in beta from kindergarden for children, but not for professionals. Sorry!

About what we are talking here?
We are in 2024 and zoho campaigns simply can not export contact tags if you export the contact itself.
Its a simple sql query and not a big thing. But in zoho it will take again 2 or 3 years to release this function.
And after its released they will do big marketing like it was a rocket sience.

Problems and issues like this was the problem why we lost +200 clients accounts which we managed in zoho campaigns. All cancled their subscription and moved to another newsletter solution.

I never have seen a so much limited software. And this was only the basic. I do not deep dive into details, because i will lose all my hair when i point out all the massive problems, data leaks (made by support because they sharing details from wrong client with us)...


BR
Tommy





        • Recent Topics

        • Whatsapp Integration on Zoho Campaign

          Team: Can the messages from Zoho Campaign delivered through Whatsapp... now customers no longer are active on email, but the entire campaign module is email based.... when will it be available on whatsapp.... are there any thirdparty providers who can

        • How to calculate separate totals for Product Line Items filtered by category in Quotes?

          Hello! I'm working with Quotes in Zoho CRM and need help calculating conditional totals for line items. Current setup: I have two tables in my Quote template (Zoho Writer), both displaying Quoted Line Items Table 1 (top): Shows all products where Product

        • I Need Help Verifying Ownership of My Zoho Help Desk on Google Search Console

          I added my Zoho desk portal to Google Search Console, but since i do not have access to the html code of my theme, i could not verify ownership of my portal on Google search console. I want you to help me place the html code given to me from Google search

        • Zoho Desk API Documentation missing a required field

          We are trying to create a section using this information. Even after preparing everything based on that page, we still get an error. The error we get is this: {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":[{"fieldName":"/translations","errorType":"missing","errorMessage":""}]}

        • Fetch Subform values through a lookup of a lookup

          Hi, I'm having an issue fetching the values of a subform through a lookup field through another lookup field. The code works perfectly to show me the subform row ID, but the second I try to get any readable data, it says "Error occurred. Please contact

        • Ability to modify what displays in calendar invite?

          I am a long time calendly user and want to make the switch to bookings.  I understand that there is not currently a meets/hangouts integration, is one on the roadmap? Is there anyway I can modify the calendar invite to include the meet link?  I can add it to the emails no problem, but I would also like it to display on their calendar.  Is there some work around I can do to get it on the calendar?  Also am I able to modify the calendar event title?

        • Turn Decision Box to a button

          Dear all, I need your help on CSS to turn a Decision Box to a Button. I have a Decision Box like: Turn on/off to refresh the information. (on User Input, either True or False, will refresh the information) Now I want to simulate to treat it like a Refresh

        • Emails not being received from a particular domain

          Cannot receive any emails sent from atco.com Domain is in the spam whitelist so should be no reason for it not to be coming through. Have filed a ticket and besides a generic response of we are looking at it - it seems there is no actual support workers

        • Stock Count

          The stock count is a nice new feature, but we cannot figure out how to: 1. Use it without assigning to a person, we have a team or one of multiple do stock counts as do most any company. 2. Add any extra fields to what the "counter" sees. The most important

        • Can you import projects into Zoho Projects yet?

          I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projects

        • How to delete attachments form Zoho mail accounts

          I can't find a way to delete attachments from Zoho mail messages, either individually or in bulk. Searches here are providing conflicting results and often talk about workspace, whereas I am only interested in how to delete attachments that are seen with

        • Send Whatsapp message from Whatsapp template with custom variables

          Hi, I'm trying to do some basic integration for sending WhatsApp messages from Zoho CRM using Zoho Desk whatsapp templates. When creating new whatsapp template in Zoho Desk we can choose ticket related fields as variables but it's not clear how to use

        • Outgoing blocked: Unusual activity detected.

          I just made payment for my Zohomail Today and have been debited so i will like to be Unblocked because this is what it says (Outgoing blocked: Unusual activity detected) Thank you i await your swift responses

        • Integrating with My Own Application and ZOHO CRM Simultaneously

          I have my own WhatsApp bot that uses my WhatsApp business account. I want to use the same phone number to integrate with ZOHO as well. What is the recommended way to do that? Should I integrate my application with ZOHO, forwarding messages whenever the

        • How do i move multiple tickets to a different department?

          Hello, i have several tickets that have been assigned to the wrong department.  I am talking about hundreds of automatically generated ones that come from a separate system. How can i select them all at once to move them to another department in one go? I can select them in "unsassigned open tickets view" but i can't find a "move to another department" option. I also can't seem to assign multiple tickets to the same agent in that same view. Could somebody advice?

        • Transferring CRM Attachments to Workdrive

          relatedrecords = zoho.crm.getRelatedRecords("Attachments","Conditions",conId); attachid = List(); for each ele in relatedrecords { attachementId = ele.get("id"); attachid.add(attachementId); } for each ele in attachid { counter = 1; downloadFile = invokeurl [ url: "https://www.zohoapis.com/crm/v2/Conditions/" + conId + "/Attachments/" + ele type: GET connection : "work_drive" ]; resp2 = zoho.crm.attachFile("Deals",dealId,downloadFile); resp3 = zoho.workdrive.uploadFile(downloadFile, dealWD, "PlaceHolder"+counter+"",

        • New Customization options in the module builder: Quick Create and Detail view

          Hello everyone, We have introduced two new components to the module builder: Quick create and Detail view. The Quick Create Component It is a mini form used to create a record and associate it to the parent record from a lookup field. For example, if you have a Deals lookup in the Contacts module, then you can associate existing deals or create a deal and associate it with the contact. You can customize this Quick Create form by adding standard as well as custom fields. There is no limit to the number

        • unblock my zoho mail account. outlines@zoho.com

          please unblock my zoho mail account, outlines@zoho.com

        • SMTP email sending problem

          Hello, I've sent emails before, but you haven't responded. Please respond. My work is being disrupted. I can't send emails via SMTP. Initially, there were no problems, but now I'm constantly receiving 550 bounce errors. I can't use the service I paid

        • Mailk got blocked / Inquiry About Email Sending Limits and Upgrade Options

          Dear Zoho Support Team, My name is Kamr Elsayed I created this account to use for applying for vocational training in Germany. As part of this process, I send multiple emails to different companies. However, after sending only 8 emails today, I received

        • Forwarder

          Hi, I tried to add a forwarder from which emails are sent to my main zoho account email . However, it asks me for a code that should be received at the forwarder email, which is still not activated to send to my zoho emial account. So how can I get the

        • No chat option

          Chat option is not supported.

        • Direct “Add to Google Calendar” Option in Zoho Meeting

          Hello Zoho Meeting Team, Hope you are doing well. We would like to request an enhancement related to the “Add to Calendar” functionality in Zoho Meeting. Currently, when we open Zoho Meeting and view our meetings under My Calendar, there is an Add to

        • Default Tagging on API-generated Transactions

          If one assigns tags to an Item or Customer, those tags get auto-populated in each line item of an Invoice or Sales Order when one creates those documents. However, if one creates the Sales Order or Invoice via the API (either directly coding or using

        • DKIM cannot be enabled for the domain as no verified default selector present

          Hi Support Team, For Domain DKIM record trying to enable status. but showing error "DKIM cannot be enabled for the domain as no verified default selector present" So, please resolve the issue. Thank you.

        • unable to send message reason 554 5.1.8 Email outgoing blocked

          unable to send message reason 554 5.1.8 Email outgoing blocked

        • I can't log in to my account on Thunderbird

          I've just had to rebuild my PC (calamitous mess from Microsoft with Win10/Win 11 'upgrade' - they confirmed I had to start with a new build). I have used Zoho mail for years via Mozilla Thunderbird, but now I've had to download the latest version of TBird,

        • Should I Use DMARC?

          When I configure Zoho Mail's DMARC settings, it's mandatory to fill in the RUA and RUF (Aggregate notification email address*, Forensic notification email address*) addresses. When we enter an email address in these fields, we receive reports from the

        • Introducing Profile Summary: Faster Candidate Insights with Zia

          We’re excited to launch Profile Summary, a powerful new feature in Zoho Recruit that transforms how you review candidate profiles. What used to take minutes of resume scanning can now be assessed in seconds—thanks to Zia. A Quick Example Say you’re hiring

        • Books API Receiving an Error that Doesn't Make Sense when Creating Credit Note - trying to use 'ignore_auto_number_generation' argument

          Hello, I'm working on a newly created routine and I'm getting an error that doesn't make sense when trying to create a new Credit Note. Here is my POST request. Endpoint: https://www.zohoapis.com/books/v3/creditnotes?organization_id=########## Body:     {

        • How to move emails to Shared Mailbox?

          Hello, I created a Shred Mailbox instead of using a distribution group. But I cannot move previous emails to certain shared mailbox. Is it possible move some emails from inbox to shared mailbox?

        • Collaboration with free plan user.

          Hello. Do both users need to be on Pro plan to collaborate? Or can a Pro user share a note with a free plan user with the ability to edit?

        • Zoho Inventory Now Supports VeriFactu for Businesses in Spain

          Starting from January 1, 2026, Spain requires real-time invoice reporting for all B2B transactions. From July 2026, this requirement will extend to B2C transactions as well. All reporting must be carried out through the VeriFactu to AEAT (Agencia Estatal

        • Connection to other user

          Zoho Cliq handles sharing of Custom OAuth Connections that require individual user logins.

        • In arattai received message can't be deleted

          The issue has been noticed in following: arattai app (Android) arattai app (Window) arattai web While the message posted by me may be deleted, the ones received from others can't be. The item <Delete> change to <Report> when the message is a received

        • Analytics Portal

          I have the "standard plan" and want to explore the portal option; I activated the 15-day trial but do not see the pricing for the add-on. How can I get the price under "Upgrade add-ons." Thanks Rudy

        • Can I filter a Lookup field to only show related records from another Lookup in Zoho CRM?

          In our Leads module, we have two Lookup fields: Recruitment Agency – the agency that the lead came from Recruiter – the individual contact from that agency who sent us the lead Both fields link correctly to their respective records in CRM. However, our

        • Zoho Books API invoice email bouncing with 'relaying-issues' error

          I have waited over 30 days for zoho books uk to assist with the following and i have had no replies or tickets erronously closed. The service has been terrible - very unlike zoho! So i am raising this here hoping that a community member can assist: Hello,

        • How do I filter contacts by account parameters?

          Need to filter a contact view according to account parameter, eg account type. Without this filter users are overwhelmed with irrelevant contacts. Workaround is to create a custom 'Contact Type' field but this unbearable duplicity as the information already

        • Zoho Writer to Zoho Sign Template Misalignment – Request for Community

          We are currently facing a critical issue impacting our live business operations due to a misalignment problem between Zoho Writer templates and Zoho Sign output. Issue Summary: We have an automated workflow in Zoho CRM using Deluge scripts that generates

        • Next Page