Zoho Billing: The all-new end-to-end billing solution for SMEs

Zoho Billing: The all-new end-to-end billing solution for SMEs

We introduced Zoho Subscriptions in 2014 when a significant number of industries like SaaS and entertainment were embracing the subscription model. Zoho Subscriptions helped businesses manage their recurring billing, handle customers' subscriptions, and track key metrics for evaluating business health and performance.

Today, businesses are more flexible and experimental in their approach. Subscription-based businesses are exploring traditional sales methods, while companies that used to focus on one-time sales are considering tiered subscription plans.

To adapt to these emerging requirements, businesses need a billing solution that is future-proof. Therefore, we have enhanced and expanded Zoho Subscriptions into Zoho Billing, now equipped with both one-time and advanced features to cater to these varied billing needs.

Zoho Subscriptions Evolves: Say Hello to Zoho Billing!
Zoho Billing is an end-to-end billing solution for SMEs to handle complex billing workflows, automate customer lifecycles, deploy revenue recovery strategies, and enhance decision-making with insightful reporting capabilities.
 

Note: Before getting into the capabilities of Zoho Billing, we'd like to assure you that your data from existing Zoho Subscriptions organizations are safe and unaffected. Your interface will simply go through a minor upgrade, which will also include the new logo and domain: billing.zoho.com. If your business requires any of the additional capabilities that Zoho Billing offers, you can manually choose to upgrade your organization to a Zoho Billing plan that suits your needs.

5 reasons to upgrade to a Zoho Billing plan:

1. Easy product billing
Diversify your product mix; traditionally sell items and services using Zoho Billing. Create quotes, automatically convert them into invoices on the customer's approval, collect retainer fees and partial payments, configure automated follow-up reminders, and accept payments from a secure payment page.



2. End-to-end project billing
Zoho Billing helps you gain full control over your project's tasks and billing. Choose how you'd like to charge your customers—based on project hours, task hours, staff hours, or a fixed cost. Allow employees to log time into the timesheet through the web app, the browser extension, mobile phones, or Apple watches.



3. Effortless expense tracking
Manage your cash flow better by getting a clear understanding of your business's expenses. Zoho Billing helps you record your one-time and recurring expenses and categorize them into different expense accounts. Customers can be billed for expenses incurred on their behalf such as raw material costs or domain hosting charges. 



4. Granular business insights
Get a bird's-eye view of your business's performance from the all-new and enhanced dashboard that outlines receivables, revenue, expenses, and projects. Get a visual breakdown of your revenue to understand acquisition, one-time sales, upgrades, downgrades, and reactivations better. Segment reports with advanced filters and get the exact data that you need. Find patterns in customer behavior to improve retention with cohort analysis.



5. Versatile customer portal
The customer portal is equipped with capabilities to help customers with not just handling their subscriptions, but also managing quotes, projects, and timesheets. Estimates and timesheets show up on the portal for customers to see and manage. Listen to what your customers have to say by allowing customers to rate your products and services, and also share feedback.
​


We're looking forward to seeing you diversify what you sell and adopt a Zoho Billing plan for your flexible billing requirements. To know more about what Zoho Billing has to offer and its pricing, visit this page: Zoho Billing

If you have doubts regarding Zoho Billing/ Zoho Subscriptions, you can write to us at support@zohobilling.com

Regards,
The Zoho Billing team


      • Sticky Posts

      • What's New in Zoho Billing - February 2024

        Hello everyone, We are excited to share the first set of updates for Zoho Billing in 2024. Read along to know more about a wide range of updates, from the Aging Summary in customer statements to Apple Pay support in Stripe. One-Time Invoice with Plans

      • Zoho Finance Workshop 2023 is coming to the USA. Get exclusive training on Zoho Finance apps, one-on-ones, and more.

        Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,

      • Zoho Subscriptions wins IDC's 2020 SaaS CSAT Award for Subscription Billing

        Dear customers, We're excited to share that Zoho Subscriptions has won IDC's 2020 SaaS Customer Satisfaction Award! As a team, we cherish each and every milestone with our customer community. And this particular award, focusing on customer satisfaction,

      • Introducing: SMS notifications via Zoho Subscriptions

        Dear customers, We hope you are doing well! We are happy to announce that you can now send SMS notifications to your customers right from Zoho Subscriptions. To facilitate this, we've integrated with Twilio, a leader in the business communication space.

      • What's new this December in Zoho Subscriptions

        The year is almost over and we here at Zoho Subscriptions have released new features and updates on the month of November. Let's take a look at the features we have worked on in the past month. Zendesk Integration The Zoho Subscriptions app for Zendesk allows your customer support executive to access customer details in an instant. You will be able to view the customer information from Zoho Subscriptions right from your ticket view. On enabling the integration, you will be able to: Get your customer

        • Recent Topics

        • SLA Ticket Report

          From data to decisions: A deep dive into ticketing system reports Service level agreement (SLA) ticket reports in a help desk system are crucial for ensuring that services are delivered according to established commitments. They help maintain accountability

        • Zoho Backstage - PCI Compliance / Web Security

          I have a couple of questions related to Backstage and payment processing.... 1. my purchasing division is not giving approval to use Backstage yet because of some security issues. In order for us to take payments via a payment gateway like Authorize.net

        • Zoho Tables August 2025 Update: Faster and Smoother

          We’ve been working behind the scenes to make Zoho Tables faster, lighter, and more reliable. Here are the highlights: Faster Response Times Optimised the way responses are generated. Reduced memory consumption by 20–25%, leading to smoother performance

        • Video Upload from app says "unsupported aspect ratio" but is verified to be correct.

          I and my social media person are experiencing a problem where Social will not accept video uploads to Instagram. The error we receive is "unsupported aspect ratio" but looking directly at the file in question we see that the width and ratio both match

        • Disposable Email Addresses

          Dear zMail Team, Can you also bring out a few disposable email addresses for each accounts? That way occasional registrations and imminent spam from them can be largely solved right? ---- Deepak Vasudevan http://thamizhththendral.blogspot.com/

        • Zoho sheet - Zoho expense

          I want to schedule to create an expense using Zoho Sheet and flow. That is the EMI that I pay on a particular date to the bank and should be itemised, like principal and interest on the loan. Can someone help me in this regard??

        • Ability to configure a schedule/shift for each user and/or crew in Zoho FSM

          Hello, In our team of Field Agents, we have different shifts. Some field agent always work from 7:00 AM to 4:00 PM while others work the evening shift like 4:00 PM to 11:00 PM. Sometime shift are on weekdays only or on weekend. It would be great to be

        • Free webinar: Streamlining customer service paperwork with the Zoho Sign extension for Zoho Desk

          Hello Everyone! Have you been wondering about bridging the gap between digitised customer service and business paperwork? Join our free webinar to learn how you can do this by connecting Zoho Sign, our digital signature app, with Zoho Desk, our online

        • Zoho Books | Product updates | July 2025

          Hello users, We’ve rolled out new features and enhancements in Zoho Books. From plan-based trials to the option to mark PDF templates as inactive, explore the updates designed to enhance your bookkeeping experience. Introducing Plan Based Trials in Zoho

        • Mail Search should allow grouping by conversation like Gmail.

          Having switched from gmail I have found the search function hard to use. Mostly because mail is not grouped by conversation in search. If I search for a word when looking for a conversation had with someone then sometimes 10 emails will come up from the

        • Improve Zoho Learn updated article notifications

          I noticed today while updating an article, that the notification users get says "[User Name] has published article [Article Name]..." My feedback to the product team is that it would be really helpful for an end user, if the system notification differentiated

        • Safari Support

          Safari, the world's second largest browser, zoho desk does not officially or fully support. That needs to change.

        • Can I get images from an "Image Upload" field in a webhook?

          I want to send images from 2 "image upload" fields via a webhook. Is this possible?

        • Ticket closure notification - all contacts cc'd on email thread

          Hello, If a client sends an email to our service desk and cc's in other people that work at the same company - so that they are in the loop of the service request. When the we close the ticket, only the ticket owner (person who emailed us - which created

        • Inactive account cleanup policy for Zoho Sign

          Zoho Sign reserves the right to delete accounts that are license free and inactive for more than 120 days. The account deletion will be initiated only after the user receives prior email notice about possible data deletion and how to backup the data.

        • Missde API documentation for Sales Receipt

          Hi! I noticed that the Sales Receipt endpoint is not currently listed in your API documentation (https://www.zoho.com/books/api/v3/introduction/). Could you please provide any available temporary documentation for this endpoint, along with a detailed

        • Multi-currency in Zoho CRM Forecast and Reports

          As a company we have branches in 4 different countries with as many different currencies. Our Sales Teams would like to work with their local currency as much as possible. The Forecast module using only 1 currency is practically usable only by the sales

        • How to select from pricebook when creating a salesorder or quote

          I am creating a sales order and when selecting the Products I do not see any where to select from pricebooks. How do i associate this to my orders?

        • Proposal for Creating a Unique "Address" Entity in Zoho FSM

          The "Address" entity is one of the most critical components for a service-oriented company. While homeowners may change and servicing companies may vary, the address itself remains constant. This constancy is essential for subsequent services, as it provides

        • I cannot find my older documents from 2024 and 2023

          I cannot find my older documents from 2024 and 2023.

        • System default SLA descriptions can't be modified

          The system default SLAs have identical descriptions for all SLA levels, but their settings differ. However, I am facing an issue where I cannot modify these descriptions and save the changes. The content of the description box can be edited but the changes

        • Customising Help Center

          Hi I don't think it is possible to add custom pages to help center? We'd like to use this as a customer portal with support tickets, FAQ/Guides, Billing and contracts. Is there any plans to add a feature like this or an alternative way to do it other

        • Replies sometimes creating separate ticket

          Sometimes when a customer responds to an email coming from Zoho Desk, instead of adding a reply to the original ticket, a separate ticket is created. This happens even though the response subject line contained the ticket number, and the person responding

        • Ticket Approvals - External Users

          The ticket approval option - we need to be able to select external users (Contacts) for approvals. Sometimes we are working with an end user and their boss needs to approve a purchase. For example, working with a cashier on a broken cash register and

        • Force Users to Ask Answer Bot a question... First

          End users will always skip talking to a bot. It would be nice if Zoho adopted the standard and forced users to first ask a question to answer bot (or zia in some fashion) and then pass to the agent if it wasn't answered. Options to force the user to speak

        • View Answer Bot conversations?

          We are trialing Zia and are experimenting with Answer Bot on our knowledge base. So far so good! Management asks me if it is possible to view Answer Bot conversations, the purpose being to look over its shoulder and confirm that it is working as des

        • Mass Email an Account

          It would be nice to mass email an account stating there is an outage at their business or something specific to an account is needed to be mass communicated. Even if it makes a ticket for every Email Out to every contact in the Account. Think: the customer

        • Multiple Topics assigned to a single Campaign

          Hello, is it possible to assign multiple Topics to a single Campaign? We frequently write a content to our subscribers that spans multiple Topics and we would like to send it to all Contacts that are subscribed to at least one of the Topics. But it looks

        • Zoho Projects Fonts and Accessibility missing

          I cannot find any more the tab where I can change the font in Zoho Project. I also checked the knowledgebase and there they have accessibility tab which I am completely missing. Is there some setup I am missing or is it a problem with our account?

        • Zoho Books Custom Widgets Deprecation Error

          I created a simple sample widget with zet and published it using sigma Both in the Sandbox and Production the Widgets are showing this error

        • Problems with PDF files in notebook

          I'm evaluating Zoho Notebook as an alternative to Evernote and imported my Evernote account to Zoho Notebook. First issue is that notes in Evernote that comprise a PDF are turned into a 'group' with a single note page (that has the text from the Evernote

        • API (v3) Tasks sorting issue

          We are using the v3 API for Projects. When we gat all tasks, per page of 100 tasks, we get the task info alright. But when we try to sort based on DESC(last_modified_time) we don't get the correct sort order. It is roughly sorted by the last_modified_time,

        • Assemblies make my stock go negative

          I am sure this is just the way that we are using this feature, but we use assemblies, a lot. The issue for us is the way that the relive inventory and the fact that it makes our composite item stock go negative. I have added flows to auto assemble and

        • User Activity Reports

          I'd like to get data related to user activity.  For example, Login and logout times, emails sent/received, new records created , etc. Is that currently available. I just can't seem to find anything . Thanks, Dave

        • Help: Populate “Contact Owner” details into Customer custom fields (for email templates) in Zoho Books

          We want to send invoices on behalf of our sales agents, and include the agent’s name, email, and phone in the email body using placeholders. Plan is to copy the Customer Owner details into three Customer custom fields, so they can be used as placeholders

        • Undocumented Books API error message - 1000 - The requested action could not be completed. Please try again. | Unexpected error

          This code sometimes throws this error 1000 - The requested action could not be completed. Please try again. | Unexpected error What does it mean? result = zoho.books.updateRecord("salesorders",organization.get("organization_id"),salesorder_id,sales_

        • Partial payments for retainer invoices

          When a customer does not pay the entire retainer invoice there is no way to apply a partial payment. PLEASE add this function.

        • Making Tags Mandatory

          When creating an expense, is it possible to make the Tags field mandatory?  I see the option in settings to make other fields mandatory, like Merchant, Description, Customer, etc, but nothing about Tags. Thanks! Kevin

        • Mass Update not trigger workflows

          Hi, I have performed a mass update of all records in a custom module using a custom view. I have a dummy checkbox on my module that I turn on or off - hoping to trigger all the new workflows that have been created for that module. However, no workflows

        • Multi-Select lookup field has reached its maximum??

          Hi there, I want to create a multi-select lookup field in a module but I can't select the model I want the relationship to be with from the list. From the help page on this I see that you can only create a max of 2 relationships per module? Is that true?

        • Next Page