Zoho Desk Customer Account Hierarchy

Zoho Desk Customer Account Hierarchy

So we are trying to get this customer to switch over to Zoho Desk.

During the demo they came in with a question after and I was not able to find the solution.

So in Zoho CRM you have a concept of Account Hierarchy where let's say office 2 reports to office 1 and office 3 reports to office 1 as well.

I can't find a way to get this done in Zoho Desk and the reason we need that is the following.

We would nee Joe from Office 1 to be able to see all tickets of Office 1, Office 2 and Office 3.

In the portal i can set it so a user see all the tickets of the customers that are part of the same Account. But since Joe can only be part of Office 1 he would not be able to see the tickets from Office 2 and Office 3.

Any way to get over this beside providing a Zoho Desk license with restriction ?


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