Zoho Desk : nouvel URL du domaine du centre d'aide

Zoho Desk : nouvel URL du domaine du centre d'aide

Bonjour à tous, 

Si vous avez utilisé le centre d'aide sans faire correspondre votre sous-domaine (par exemple, support.monentreprise.com) au domaine par défaut, cet article est pour vous. Lorsque vous vous inscrivez sur Zoho Desk, l'adresse par défaut de votre centre d'aide est un sous-domaine de Zoho Desk, tel que "desk.zoho.com/portal/<monentreprise>". Zoho Desk a décidé de remplacer le format de votre URL de domaine par défaut par un format plus simple comme "monentreprie.zohodesk.com". 

Pourquoi ce changement ?
Zoho Desk prévoit de fournir plus de personnalisation comme l'ajout de scripts dans le centre d'aide. Ce faisant, nous voulons sécuriser les domaines et la modification du format de l'URL est notre premier pas dans cette direction.

Prochaine étape ?
Les utilisateurs actuels des services gratuits et payants sont invités à changer leur adresse de domaine par défaut pour le nouveau format avant le 31 mai 2022 et le 30 juin 2022, respectivement. Vous pouvez le faire en cliquant sur la page du Centre d'aide sur le changement de marque. Notez qu'à l'exception du changement de format de l'URL, il n'y aura aucun impact sur les pages existantes de votre centre d'aide. De plus, lorsque quelqu'un tape ou clique sur les liens de l'ancienne URL, il sera automatiquement redirigé vers la page correspondante du nouveau format de domaine.

Comment faire ? 
  • Connectez-vous à Zoho Desk avec des privilèges d'administrateur. Les utilisateurs doivent avoir la permission de gérer le centre d'aide pour passer au nouveau format d'URL de domaine.
  • Cliquez sur l'icône de configuration dans le menu supérieur.
  • Cliquez sur Centre d'aide dans le menu Canaux.
  • Sélectionnez le Centre d'aide par défaut ayant le domaine non mappé.
  • Cliquez sur "Switch Now" dans la fenêtre "Switch to New Domain URL".
  • L'URL de votre centre d'aide basculera instantanément vers l'URL du nouveau domaine



Questions fréquemment posées

1. Je ne vois pas l'option permettant de basculer vers la nouvelle URL ?
  • Ce basculement ne s'applique pas aux clients qui disposent déjà du format de l'URL du nouveau domaine ou qui ont mappé leur domaine personnalisé au centre d'aide.
  • Vous ne disposez pas des autorisations requises pour gérer le centre d'assistance. Veuillez vérifier vos autorisations sous Configuration > Autorisations > Profils.
2. Combien de temps durera la redirection des anciennes vers les nouvelles URL ?
  • La redirection automatique des pages de votre centre d'aide de l'ancien au nouveau format d'URL est permanente et durera pour toujours.
3. Puis-je continuer à utiliser le format d'URL existant ?
  • Non, tous les clients doivent passer au nouveau format d'URL avant la date limite.
4. Que se passe-t-il si je ne passe pas au nouveau format d'URL ?
  • La transition est obligatoire pour les raisons de sécurité précisées ci-dessus. Les clients qui n'ont pas effectué la transition avant la date limite seront automatiquement transférés vers le nouveau format d'URL.




      • Sticky Posts

      • Desk - Astuce #5 : Déplacer les tickets entre les départements

        Bonjour à tous, Il n'est pas rare que vos clients créent des tickets dans un département qui n'a pas l'expertise requise pour les traiter. Vous devez transférer ces tickets vers le département concerné, afin qu'ils ne passent pas à travers les mailles

      • Zoho Desk - Nouveautés 2023

        Bonjour à tous,  Comme vous le savez, Zoho cherche en permanence à vous proposer des logiciels complets et au plus proche de vos attentes. C'est pourquoi toute l'équipe Zoho Desk est fière de vous présenter la nouvelle version de votre logiciel de service

      • Desk : Le cycle de vie d'un ticket - Introduction

        Voici une nouvelle série en 3 chapitres, dans laquelle nous allons vous dévoiler comment Zoho gère l'intégralité de son service client sur Zoho Desk.   Zoho compte plus de 60 millions d'utilisateurs à travers le monde et offre plus de 50 différentes solutions.

      • Zoho Desk - Chapitre 1 : Anticipez vos besoins

        Bonjour à tous, Continuons notre série de la rentrée et découvrons comment Zoho gère 60 millions de clients grâce à Zoho Desk. Contrairement à ce que l'on peut penser le cycle de vie d'un ticket commence bien avant qu'il arrive dans notre logiciel client.

      • Desk Astuce #6 : Ajouter plusieurs comptes réseaux sociaux

        Bonjour à tous, Découvrons dans cet article comment vous pouvez ajouter plusieurs pages d'un meme réseau social dans Zoho Desk. Pour cela suivez les étapes suivantes : Connectez-vous à Zoho Desk avec les privilèges d'administrateur. Cliquez sur les paramètres

        • Recent Topics

        • Deletion of Zoho Account

          To whom it may concern, Good day, My account has been created incorrectly in Zoho and I am not able to join my Company's Zoho account - attached screenshot for your kind reference Alphatronmarine - Portal Kindly advise procedure to delete this current

        • Workflow for deposit to bank account

          Hello, Is it possible to make a workflow when a deposit is made to your bank account which is coupled to Zoho books? I want Zoho to sent an email each time a deposit is made to our bank account via a workflow. Regards, Steven

        • Marking Retainer invoice paid through Deluge

          Hey Everyone, We have a scenario where we are collecting deposit payments on our website. Now, in zoho books, we need to create a retainer invoice and mark it as paid automatically using deluge just like we can mark normal invoices as paid. I have tried

        • Create a new record in custom module vi custom button

          I have zoho books premium plan . I have 2 custom modules in zoho books. 1. Goods Receipt 2. Delivery Order, I need to select multiple records from Goods Receipt and create a new Delivery order from these multiple records. (like multilple sales order into

        • Profile date settings

          At present I have "EEE, MMMM dd, yyyy" but this takes an exessive amount of column space, we should be able to input our own format. I would like to use "EEE, MMM dd, yy" - a much shorter version of the above but with the same abbreviated info, requiring

        • Delivery Method Field in Sales Order Module

          In Books and in Sales orders, the "Delivery Method" field seems to allow for anything to be entered and it seems to store those entries for future use.  When you chose to convert a sales order to a purchase order, the related field is now called "Shipment

        • Editing / Removing stages for pipeline

          Hello, I'm trying to create a new pipeline. I created a new stage and made an error when entering the probability. How can I edit fields in stages that I created? Can I delete these stages from "Add Stages" list?

        • Dynamically Filter User Lookup in CRM Subform

          We have a subform called Pricing Calculator in the Zoho CRM Opportunity module and need some assistance. Current Setup: First column: Picklist (Level) Second column: User Lookup field When a Level is selected, we want the User lookup to display only users

        • change time zone

          can't seem to figure out how to change the time zone of the project

        • Bigin iOS app update: Built-in telephony and RingCentral support

          Hello everyone! We are excited to introduce Built-In Telephony and RingCentral support in the latest iOS version(v1.11.13) of the Bigin mobile app. Once the integration is completed on the Bigin desktop site(bigin.zoho.com), you can choose the Built-In

        • Add Image or Update Image API - for Items Module

          I am trying to add new Items to Zoho Inventory from Zoho Creator. I achieved this using Zoho Inventory Create Item API, but how to add or update the item image from Zoho Creator to Zoho Inventory Item Module?

        • Introducing Booking Pages—a topping for your Calendar Scheduling needs!

          Greetings, We're here with a new topping for Bigin! Let's dive into the details. What does this topping do? Scheduling appointments with customers is one of the most common challenges small businesses face on a daily basis, as it often involves frequent

        • Debugging `try` blocks : Tip

          I find it annoying that if one line inside a `try` block has an error, the Deluge arser points the beginning of the block to the location of the error. BUT, if you temporarily comment out the initial `try {`  The parser goes through the whole block and

        • [Product Update] TimeSheets module is now renamed as Time Logs in Zoho Projects.

          Dear Zoho Analytics customers, As part of the ongoing enhancements in Zoho Projects, the Timesheets module has been renamed to Time Logs. However, the module name will continue to be displayed as Timesheets in Zoho Analytics until the relevant APIs are

        • Use approval workflow comments in record scripts

          Greetings, i'm running an approval workflow for my records, during approval/rejection there is a step where comments are entered. i want to add there comments to the record and to use them in various deluge scripts like sending emails and so on.  how

        • ZOHO Store

          Not able to make a payment We are using Zoho One, and we are from India. The payment currency, which shows for us, is in USD. But the system says we can choose Country/Region India if it shows INR only. Attaching screenshots for more info.

        • Support Migration into Aliases in Zoho Mail

          Hello Zoho Mail Team, How are you? We are in the process of migrating some of our users from Google Workspace (Gmail and Google Drive) to Zoho. During this process, we noticed that Zoho Mail currently only supports migration into a primary mailbox and

        • API for Z Workdrive Flow Make-Integromat ?

          We are zoho workdrive fans Also we would like to have an api to work with Zoho Flow or with Make better known by its old name INTEGROMAT Is it planned and when? 3 months -6 months or more?

        • Apps Pane no longer visible

          I have read all the info and help and nothing works, I do not have a "show apps" anywhere and I can no longer see my Apps pane in the left hand side of mail, please advise how to get this back

        • Canvas View - Print

          What is the best way to accomplish a print to PDF of the canvas view?

        • 5名限定 課題解決型ワークショップイベント Zoho ワークアウト開催のお知らせ(8/21)

          ユーザーの皆さま、こんにちは。Zoho ユーザーコミュニティチームの藤澤です。 8月開催のZoho ワークアウトについてお知らせします。 今回はZoomにてオンライン開催します。 ▷▷参加登録はこちら：https://us02web.zoom.us/meeting/register/eVOEnBsSQ2uvX4WN5Z5DeQ ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは？ Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目的とした「Zoho

        • New in Zoho Forms: Inline OTP Verification

          Hello form builders, We are excited to announce the launch of Inline OTP Verification in Zoho Forms, a smarter way to ensure the authenticity of the contact details you collect. Until now, OTP Verification in Zoho Forms worked as a pre-access step: respondents

        • Zoho Mail : Associate emails with Meeting records and allow multiple emails to be assocaited at once

          Is there a workaround that would allow either of these? I want to associate emails with Meeting records. I also would like to be able to select multiple emails at once for association with a record.

        • Create task from email

          Is there a way on mobile to create a task from an email? I use this feature a lot and when traveling now I read email on mobile. By the time I get to my office I forget about them since I didn't add it to a task. Is this feature missing on moble?

        • Zoho Socials - Unable to view Channels and SmartQ

          Hi, The channel Facebook has been added by the admin, however, it is not visible on the User level (employee). Other channels are visible. Also, we have the premium account, and SmartQ is not working. Can anyone help? Regards, Priyanka

        • Eliminating Manual Consolidation: Automating Currency Field Sync from Task to Project

          Hello Everyone, A Custom function is a user-written set of code to achieve a specific requirement. Set the required conditions needed as when to trigger using the Workflow rules (be it Tasks / Project) and associate the custom function to it. Requirement:

        • We want to set the "Converted from Lead" value in Deals using a Workflow or via a Deluge script. How?

          For use in Zoho Analytics, we need the field "Converted from Lead" filled in our deal records. This field is empty everywhere, because we do not create deals directly when converting a lead to a contact. We want to do that using the API or a workflow

        • Sales Orders: Quoted_Items + items in another subform -> into Ordered_Items ?

          hello, When creating Sales Orders, is it posible to inherit/fill the Ordered_Items with all the items from Quoted_Items + all the items from a customized subform with similar fields? Since you can create a sales order in different ways (convert, new -

        • How to cancel the GSTR1 pushed to GSTN

          How to cancel the GSTR1 Pushed to GSTN, some rectifications to be done in HSN & SAC code

        • Zoho Books API — Invalid Operation Type / Scope does not exist

          Hello Team, We are unable to use the Zoho Books API from our registered application. We’ve already: Created a client in Zoho API Console using (Admin in Books) Generated the OAuth code and token successfully Used the correct scopes: ZohoBooks.fullaccess,ZohoOauth.userinfo.READ

        • Enhancements in Canvas

          Dear All, Greetings! Canvas lets you design the record details page to suit your brand or business preferences. We are glad to introduce the following enhancements to uplift your design experience. Reusable Components Style Presets Let's go! Reusable

        • Minimum order quantity

          Is there a way to enforce a minimum order quantity - ie has to have a minimum of 250?

        • 【Zoho CRM】ポータル機能のアップデート：UIとポータルの作成フローの変更

          ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から、ポータル機能のアップデートをご紹介します。 目次 概要 ユーザーグループの作成フローの変更 ユーザーグループ詳細画面内のタブについて 「タブと権限」タブについて 「設定」タブについて 概要 UIとポータルの作成フローが変更されました。ポータルの新機能に先立ち、UIを一部変更しました。タブやオプションの配置を見直し、機能へよりアクセスしやすくなっています。 また、「ポータルユーザーの種類」は今後、「ユーザーグループ」と呼称され、ページ上のボタンも「ユーザーグループを作成する」に変更されます。

        • Tax on Imported goods charged by Shipping Company

          Hi Folks, I imported goods from outside Canada, for better understanding I will give an example data. imported goods value: 2000$ The shipping company sent me an invoice containing the following information: Custom duty on imported goods: 400$ Administration

        • Prefilled Date fields auto-changed and then locked when using “Edit as new”

          If a document out for signature has date fields (not SignedDate fields) that were pre-filled before sending, and then you use “Edit as new” to create a new version of the same document, the value of those date fields gets automatically changed to today

        • Zoho Webinar via Social Media

          Hello, is it possible to stream a Zoho Webinar via Social Media like Linkedin or Facebook?

        • Add Hebrew & RTL Support to Feedback Widget

          Hello Zoho Desk Team, How are you? We are using Zoho Desk and would like to utilize the Feedback Widget. While Zoho Desk itself supports Hebrew and RTL, the Feedback Widget unfortunately does not. We kindly request that Hebrew and full RTL support be

        • OAUTH2 isn't working with Power Automate and N8N (Zoho Desk)

          Hello, I am trying to set up an OAuth2 connection to the Zoho Desk API, but the authentication flow fails immediately. I am experiencing this issue in two separate platforms: Microsoft Power Automate (using a Custom Connector) and n8n. Instead of being

        • Kit Items Breaking Automations - "Provide mapped components for all kit items"

          This has been brought up in other threads, but I believe this issue warrants its own topic. Whenever a sales document (Estimate, Sales Order, Invoice) is created or manipulated programmatically, trying to include a Kit as an Item throws this error: "Provide

        • Show item Cost value on Item screen

          The Item screen shows Accounting Stock and Physical Stock. It would be very helpful if value information could be displayed here as well, for instance Cost Price. Currently, to find the Cost Price (as used for inventory valuations) from inside the item

        • Next Page