Zoho Desk's Instant Messaging Update | New Integration | Nov '23  

Zoho Desk's Instant Messaging Update | New Integration | Nov '23  

We're adding more ways to stay connected with your customers!

Hi All,


We've been working on many improvements for the last few months, and we're excited to announce a highly anticipated integration with Facebook Messenger! Let's dive right into the benefits of integrating Facebook Messenger with Zoho Desk.


Introducing the Facebook Messenger integration

We are excited to add Facebook Messenger to Zoho Desk's list of IM integrations. You can now easily manage your Facebook Page's activity alongside messages from various channels on one common platform.


Being one of the most popular messaging channels, Facebook Messenger unfolds your business communication needs and provides an easy outlet for communicating with customers and maintaining your social media branding. With this new integration, you can link your Facebook Messenger account with Zoho Desk and respond to customer queries on the popular IM platform.

Facts

  • There are 1.3 billion active monthly users of Facebook Messenger as of 2023.
  • Facebook Messenger is the second most popular messaging app in the world (after WhatsApp).
  • Users send over 100 billion messages daily.
  • Forty million businesses are active users of Facebook Messenger.
  • Facebook messages result in better engagement rates than emails. (Source)
From the above facts, we can see why Facebook Messenger is such a valuable tool for connecting with customers. Zoho Desk's integrations provide a seamless communications experience across multiple channels to help businesses respond promptly to inquiries from existing and prospective customers.

Instant Messaging integrations allow you to maintain all your business communications in one messaging module, so you don't have to move between messaging platforms to stay in touch with your customers.

How the Facebook Messenger integration works

A Facebook user reaches out to your business via Messenger. Your agents receive the message and seamlessly continue the conversation from Desk's Instant Messaging module, without logging into Facebook.

Want to know more about how to get started? Refer to this help document for the steps involved in integration.
Note: Facebook Messenger is not supported in the China DC.

Benefits of integrating Messenger with Zoho Desk

  • Easily engage with users on Facebook alongside other communication channels in the Instant Messaging module.
  • Make your business more accessible on one of the world’s most popular messaging platforms without adding to your team’s workload.
  • Interact with your customers across all the popular messaging channels with Zoho Desk's growing list of integrations.
Watch this space for more exciting Instant Messaging updates!

Cheers,

Kavya Rao
The Zoho Desk Team


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