Copy and Paste for unattended computers
Should I be able to copy and paste from client to technician computers? I have tried it in Chrome, IE, and desktop assist and it has not worked.
Last connected time and IP
Hi, I have been using Zoho assist as an alternative to LogMeIn for the last 5 months and I must say it is a great product - it achieves almost everything I need. It would be nice however to have more information on the "My Computers" list. If the computer is Offline, it would be helpful to have the information of when that computer was last online. This kind of thing would help me diagnose internet and network connection problems on client PC's. It would be helpful to show the current, or last connected
I can't install on Windows Server 2008
I try to install but just fail all the time when start the unattended installer to run, even try run as administrator option, Any ideas?
Windows 10 and Zoho Assist
I had the Assist desktop app on my machine. I did the windows 10 upgrade and now I don't have Zoho Assist at all. How do I get it back ?
Can't hide menue remote assist client by Unattended Installer
Hello, we are testing Zoho Assist, we have the following issue on Windows 8.1 Pro (German) with Unattended Client on Google Chrome, Firefox or IE Windows 8.1 Pro (Host). We can not hide the Menue bar. If we try to click on the arrow, we open chat. We need Mac OS driven PC's/Tabs for remote support as host for Admin? Regards Jens Mueller
Comment Box @ end of Zoho Assist
When I end a remote support session, I get a box that asks for comments about the interaction via Zoho Assist. Is this box where I leave support notes regarding the Zoho Assist connection for future reference, IE removed Virus, Defraged Etc. Or is this a support note for Zoho asking how the interaction was? Thanks, Jono.
Zoho Assist and Zoho Support integration
Are you planing to integrate these two? Also how about integrating them with Google Apps so we can create cases from incoming emails or send a remote support invitation from gmail? Jorge
Unattended Client List with Folders for Organization
It would be nice if I could organize unattended computers into multiple folders. I don't see a way to do it today
Complete private Label of Assisst
I know this is a new area for you guys and i use several other Zoho Products CRM Creator Projects ECT I support over 300 clients and currently use Logmein witch i love but i'm looking for a private Label solution for my clients i need the product to be completely branded by my company no reference to zoho i need a systray app that will always be on i need a monitoring site with all of my clients listed by location need access from mobile device for client list and pc control would also like to
Any Pci Compliant in Zoho Assist??
Payment Card Industry (PCI) Compliance Outline of how PCI requirements are related amongst screen sharing products such as remote support, remote access, and remote meeting. We manage Restaurant accounts and Pos software in more than 200 sites. We need tight security.
V1.92: New Firefox Extension, Unattended Computers in Chrome Extension and Uninstall Option!
Firefox Extension: Instant Remote Support even without Signing-In! The age of desktop is fading, and we all prefer to work with our favorite browsers. Recently we released our Chrome Extension and app. A lot of users love it. Now our Firefox Extension is available for Mozilla fans. You can run instant remote support sessions using the extension, even without signing-in. You can also manage your Unattended Computers configured in your account. We have also added Unattended Computers section in our
Remove Zoho Assist from "Run as Service"
How does one remove Zoho Assist after it's been "Run As Service"? I believe that because it is running as a service, it always uses the same Session ID regardless of the ID entered into the assistance website. This makes it a bit confusing to get a session going.
How to blank the clients screen?
We are currently testing zoho assist but need the ability to blank the clients screen so we can run our cleanup software privately. Is this function available in zoho assist? Thanks.
Mouse Pointers - Can't see two at once
I'm testing this product for possible deployment. Is there a setting so that while you share the Technician desktop that you can see the Customer move the mouse or see customer's mouse pointer in addition to your own? I was only able to see my mouse pointer. I had to watch and wait for rollovers to illuminate when an element was ultimately selected by my test customer. FYI, I was using IE 11 on Win 7 and my test subject was using Chrome on Win 7. While my test customer shared their desktop, the
Any two-factor authentication in Zoho assist ???
Any two-factor authentication in Zoho assist ???
The report-generation issue
When connecting to the client to which I have made connection , from the personal account on the website ( https://meeting.zoho.com/a/supportfix/assist#/home ) Very often the connection session to the client actually misses the report ! What is the reason ?
The problem with unloading report
When selecting the reporting period , from 26/02/2015 to 26/02/2015 and click Get A blank window opens the report with a zero number of sessions . If you select a period from 25/02/2015 to 26/02/2015 it turns out the report with a zero number of sessions per 25/02/2015 and three sessions for 26/02/2015
Change the type of Session Report
Now the report is ID Session Service Support Specialist Date and time D uration 437033790 brachkov13@gmail.com Feb 18, 2015 16:01 1 min It is better to show service support specialists NIKNAME or Name in Service Support Specialist field, where e-mail is reflected It is more logical to add the Name field in the part Organization management, which should be filled while creating the user (Service Support Specialist) and in the future to add this field (field Name) to the connection session
Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
Unattended access black screen
I am testing Zoho Assist with an eye to cancelling my subscription to Logmein. I have installed Unattended Access to try it out. It installs fine, but when I try to access the computer it gets to "Customer Screen is Loading" and that's all. The screen stays black. I've tried the installation on two different computers with the same results. Come on, I've only got three weeks before Logmein hooks me for another year.
Waiting for customer approval....
in an Unattended Assist session! The purpose of Unattended is there is no customer at the other end. How can they approve!??
Corrupted video in Unattended Assist session
Like this:
Unattended Assist from Desktop Plugin
I have no option to access Unattended computers from the desktop plugin. How is this done?
Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
How to install Assist on client computer as a unattended computer option?
1) How do I install zoho assist in order that it has work as "Unattended Computer"? I need funcionality as "TeamViewer Host" - program work in the background without user intervention when I need connect to computer 2) How many "Unattended Computer" can I make? 3) It is possible to share list od "Unattended Computer" to another technician?
How to remove "Run as Service" from a clients computer?
Hello, I have seen this posted from 2 years ago but with no solution. I am using Zoho Assist for one time support to customers as needed. The problem is if I install as a service so that I can reboot and auto connect, once the support call is over the customer is left with the service trying to auto connect every time the reboot their computer from then on. How do you remove the service once you are done with support? I don't want to have to ask my customer to have to perform a task to remove it
Timescales?
Hello Zoho Team! I switched to your zoho support last year and apart from the odd niggle, it's been great. Now on to zoho assist. For my remote support, I used to use simple help (due to price) but it the client installer was blocked by many of the main AV programs making assisted connections a frustrating experience. I bit the bullet and switched to gotoassist which has been great apart from the serious price tag that came with it. I am due to renew this in April but I am now testing zoho assist
Pausing/holding/transferring
Any chance of any of these three options at any tine soon?
Unable to Run as Service
I am trying to get the remote computer to "Run as Service" so the Reboot and Reboot Safemode options become available. Session seems to disconnect and reconnect but will not Run as Service. Any ideas? Thanks!
iPhone app for assist
will this be available? un attended access possible on client's pc and macs?
Android Remote Support
Hi Support, We have just purchased Zoho Assist and we are wondering when we will be able to remotely support Android devices with a Zoho Assist App? We have tested this with an Android device but it gives a Java error. As we are a school it would be very helpful for us to remote support all the pupils devices that are Android without running to every classroom. Kind Regards, Billy.
Reconnect After Reboot
We just left GoToExpress and are now using Zoho Assist. One feature we used a lot in GTE is a reboot of the remote windows computer along with a auto reconnection back into the same remote session. Any chanch of adding this feature to Assist? Thanks!
Not able to select Reboot
I just purchased a subscription for Zoho Assist. For some reason I can not select Reboot from the drop-down menu to reboot my user's computer. I was under the impression that I could choose this option and my user's computer would reboot and then reconnect with my computer after the reboot. However, both the Reboot and Safe Mode Reboot options are grayed out and do not work. How do I fix this?
New User Question
Hi Guys, I have just started using Zoho Assist to provide remote tech support and I have a question please. I have added the code to embed remote support into our website, however it seems that the user can't just enter the session ID and click connect without having to download Join.exe first. Is this normal or am I misunderstanding something please? Many thanks!
How to: Remote tech has Windows Administrator password - not end user
I read the UAC page (https://www.zoho.com/assist/help/uac-support.html), and it looks like the end user - not the remote technician - has to enter the administrative password in a UAC dialogue. Is this correct? Any work arounds? I support a company that does not want their end users to have administrative privileges. I can visit their office and install Zoho client software, if that is a viable solution. Thanks, let me know you thoughts.
Release Notes: Version 1.6, October 2014
Two-way screen sharing made easier 'Share My Screen' functionality in HTML5 web-based Technician Console required downloading and installing an executable file every time, for all these days. Now it has been made easier. You just need to download and install an executable file only for the first time. It prompts for 'Launch Application' henceforth and once you click on it, screens of Technician and Customer get swapped automatically, without any installation. Resume Session is not available anymore
delte account
Where do I delete my account. This is not what I need.
Mac Plugin
I know from the past that Zoho Assist has a desktop plugin. I can't seem to find the one for the Mac, is there one or is it only PC?
start over
Hello How do I deactivate my account completely. We want to start over with the default user screen. Please help!
Scanning for viruses
I normally just use Assist to teach computers to long distance clients, but one of them has asked me if I could help them get rid of some viruses. Is there a way to run a virus program that is resident on my computer through Assist and scan their hard drive? I know I can do this by installing the program on their machine, but can I do it without installing the software?
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