We need to change the owner of leads created from Social using the Social - CRM integration, how can we do it?
All leads created from Social go to CRM with the Admin account as Owner. We need the user on using Social to be the owner. We tried the Assignment rules and it only work for webform leads. How can we tell Social to let the user triggering the lead creation as the Owner in CRM?
We ran into an unexpected error on Instagram. Please try posting again after 5 minutes.
Morning, I've started scheduling posts in across FB, Twitter and Insta. FB and Twitter post fine, but i get this whenever i try and post to instagram. What what i can tell, everything is set up correctly. Just wondered if anyone had seem something similar
Can we use Zoho Social to manage all of our FB and Google Ads?
I wanted to know if we can use Zoho Social to manage all of our FB and Google Ads. This would allow us to publish ads, track the ads etc. from a single portal. Let me know if there is any possibility.
auto acknowledgment
Can I send an auto acknowledgment to youtube, LinkedIn new subscriber?
Updating Faebook Messages
I am having some problems with messages in Zoho Social - in particular from Facebook The last update in our messages tab is December last year but we have of course had many more since then I have checked and the account is linked Are there any other
Pages don't appear when I want to connect it
Hello, I have been using zoho social agency plus subscription trial for couple of days and the problem is that, some pages that I want to connect with aren't visible, even through I have full access on that pages from my business manager (Access as an
Help! We have abandoned an old Instagram account and...
We want to abandon an old Instagram account and link Social to a new one. Even after disconnecting, I cannot see how to connect to a new account! It keeps reconnecting me to the old one! Guidance would be appreciated please. Thanks
Zoho Social Reports: Cards keeps re-arranging automatically
The feature in Zoho Social where I can create my own dashboard under the reports tab keeps re-arranging the cards automatically. I have been using Zoho Social for almost two months now and I was able to curate a number of reports with the cards being
How to target a specific language for LinkedIn page posts?
I'm trying to use Zoho Social to schedule my posts on my LinkedIn company page. I do see a target option but only for location and job position. Is there a way to choose the language LinkedIn targeting option?
ALT text support for images (accessibility)
Is there any support for ALT text for images posted via Zoho Social? ALT/accessibility support is something supported by other solutions, and it is becoming increasingly important for public and private sector clients. ALT/alternative text support dates
Manual IG Posting
It shows Post to Instagram manually via mobile notification. When I turn it on, it shows me a quick tutorial but then disappears. I cannot use this function. Am I missing something? Also when I use Zoho Social for IG, can I tag location and people?
Canva Designs
Can I use my saved Canva designs via Zoho Social? From what I see, I have to create something from scratch and can't use uploaded images? I don't see my designs in media library either.
LinkedIn altering shortened links and classing as spam
After using Zoho for multiple posts over the course of several weeks, suddenly the shortened links stopped working on LinkedIn. Instead of showing the correct link, LinkedIn has inserted a redirect. When you click on it, it says that LinkedIn suspects
Add Brand to Zoho Social
I'm trying to add a brand to my account, but it's not showing my other other pages on FB. Please help I paid to add a brand and now I can't get it to work. This is only showing me the brand thats already connected. These are the other pages I have access
Add notes to Social Calendar
We has started to use Zoho Social to manage client social accounts. One thing that would be very very helpful for content programming would be the ability to add notes to the brands calendar, like be able to add anniversaries, events, special holidays or notes to promote something in particular on that day or week. This could be a HUGE upgrade for users as it helps to create content. As of right now you have offered the ability to schedule content for future dates, as all social management apps
Chrome Extension not working
Hello, The recent Zoho Share Chrome extension stop working in the most recent version of Google Chrome 91. The share page doen't appears to the user at all. The console shows this error: Failed to set the 'cookie' property on 'Document': The document
Older FB messages are shown as null
Hi, When i logged in to zoho social, I couldn't see the older messages. It shown NULL
Facebook Global Pages and Zoho Social
I asked about a year ago when Zoho Social would support Facebook Global Pages and was told there was no plan. I am curious when this will make it into the roadmap. Seems zoho social is not useful for large global brands without this support. We desire
Tagging other social accounts in post
Hey ZoHo, As a business, we recently joined ZoHo Social to test it and see if we like it better than Hootsuite. I have a few questions and concerns considering the fact that we control all our client's social platforms. 1. As I was typing a post to be scheduled out I realized I could not tag another person or business in the post. Please let me know if there is a way to do it and I just couldn't figure it out. This is a HUGE issue for us if it is not possible. 2. We use many emoji's for our clients
Content Approval Process
Hi, Any update on content approval process? This is on work for quite some time... Sharing a post in the draft is kind of lost & couldn't track it effeciently. Also kindly bring it to the mobile app. Without a approval workflow, its tough for agencies...
Improve Zoho Social Messages
Now at Zoho Social we have to reply Facebook/Twitter messages at "Messages" screen and reply Facebook mentions, reviews user's visits posts and GMB reviews and questions at "Monitor" screen I think GMB questions should be added to "Messages" screen as are questions not mentions or reviews to monitor Also at "Messages" screen should be needed to add Facebook comments, Instagram direct messages, IG comments and GMB Direct messages, (Youtube comments, Pinterest messages when these SM channels or other
Pinterest Integration
Hello Team, When will Pinterest be integrated into Zoho Social? Eagerly waiting for that to happen.
Instagram using personal account page insights and not Business Page Insights...
I need assistance on this. It seems the Instagram insight feature is pulling my personal page account insights from instagram and not that of the business account that i require. Does anyone know what is causing this? TIA Regards Tyrone
Integrate Canva for creating posts
Canva is a great application for creating effective social media posts. How about integrating it into the publishing section.
Why can't I see both FB business pages I manage when connecting FB to Zoho?
I am attempting to connect Zoho to FB (I have two business pages I manage under the same login) business page but only one of the business pages shows up to connect to it. Any ideas why I can only see one?
Comparison Report
Hi, Is there a way to compare two date ranges on the social dashboard?
Integrate Pocket
Pocket is a really great way of saving articles or posts found on the internet that could be used for publishing later. How about integrating it into Zoho Social so that you can pull items saved in Pocket into the publishing section to create a post.
Any plans for a Zoho version of Google Alerts?
Any plans for a Zoho version of Google Alerts?
Client is not able to access Zoho Social
Hi, When we tag the client, the client receives a link on their mail. But when clicked on the same, the link is invalid. Kindly look into this immediately.
Leads not getting synced from Facebook ads
Hi, my leads are not getting synced as it says Last Name field not mapped, these are auto leads how to map them and hence they are not able to sync with the CRM. please advise.
Linkedin Ads Account
Hi, I am not able to get analytics for my LinkedIn Ads account so can't check organic Vs Paid data. Can you check?
Adding more than one FB profile
Hello, how can we connect 3 different FB profiles to Zoho Social? Is it possible? Katarzyna
Indtagram Publishing
I cannot publish posts on Instagram from past one week. I have admin rights to publish content on Instagram pages but still the scheduled posts go to unpublished section and even on retrying the posts are not being published.
Sheduled Posts
Why is it when posting a video for scheduled post via facebook and instagram it just keeps on loading?
LinkedIn
Why is my scheduled posts for linkedIn not posting on my timeline?
Link Instagram without using facebook
Hello, we are looking to link instagram to Zoho social, the question is: - Is possible link Instagram with Zoho social with out link to a Facebook page?
Cannot add new brand with Instagram only
Hi I am trying to add a new brand to my account, I only want to add Instagram for this new brand. When I click add new account then choose Instagram it redirects me to connect through facebook like normal, Then it gives me the list of available accounts
When updating Lead personal info on Social, no update made in CRM
Hi there, Adding a Lead/Contact directly from Social to CRM is really awesome ! However, even if I put all Lead info in "Personal Info" tab on Social, when clicking to "Add to CRM", it is not collecting this data already filled-in. I have to fill-in again same info on "Add new prospect to CRM". Is there anyway not to type this information two times ? Another scenario is also : - Update info on Social for a Lead/contact in "Personal info" table, after getting info from the Lead through a chat - Not
Impossible to fetch UTM parameters of Facebook Ads Campaigns
Hello ! I am currently working on connecting our Facebook Ads leads to Zoho CRM via Zoho Social. I have an issue when trying to fetch UTM parameters entered in the ad to Zoho CRM. So my UTM looks like this in Facebook Ads Manager : utm_source=Instabook&utm_medium=PAID&utm_campaign={{campaign.name}}&utm_content={{adset.name}}&utm_term={{ad.name}}
Facebook Page Post Promotions
My Facebook Page Post Promotions are no longer appearing in the Zoho Social posts tab. How can I troubleshoot that?
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