Hello everyone!
Trident for macOS (v.1.6.0) is here with new features to elevate your workplace communication and productivity. Let's take a quick look at them.
Create filters from emails .
In addition to creating email filters from Mail Settings, you can now easily set up filters based on individual emails using the Add to Filters option available in the email list and detail view.
This automatically populates the conditions based on the email's parameters. You can then add the desired actions to effectively organize the future emails you receive that are similar to the one you're reading.

Create events, tasks, and notes from emails.
You can now create events, tasks, and notes from your emails by selecting the relevant text and clicking the corresponding icon.
The highlighted text will automatically become the title for your event or task and the content for your note. You can then make any necessary edits and create your events, tasks, and notes directly from your emails.

Manage the channel participant role.
In addition to updating channel participant roles from the Edit Channel Information window, you can now use the quick options available in the participant listing to update their roles. 
Access all links within conversations.
All the links you've shared or received in your one-on-one, group chats, and channels can now be accessed from the Links tab under the View Media option.

Switch department views.
Whether you need to search for an employee in a different department, or check who is in the office or remote to schedule a meeting, you can now switch the department views to find the people you want to connect with. 
Quick edit tasks.
When you see the gist of a task in the list or board view and want to edit some details quickly, you can use the inline edit options. Just hover over the task, and using the respective icons, you can update the task title, due date, and assignee. 
More conference platform options.
Previously, we provided the option to add Zoho Meeting as a conference platform while creating calendar events. Now, we've added more options to choose from: Zoom and Microsoft Teams. Once you create an event with these conference platforms, it will automatically generate a meeting link that the attendees can access from the event invitation to join in.
Make sure to configure your email account with these platforms and enable these integrations in Zoho Calendar web to access these options in Trident when creating events. 
To leverage these new features in Trident, update the app to the latest version by following the steps below:
Open Trident.
In the system menu bar, click Trident.
Select Check for Updates from the menu list.

Don't have the app yet? Download it from the website and experience a smarter way to work.
Give these features a spin, and let us know your feedback and suggestions in the comments section below. You can also reach us at trident@zohosupport.com.
To submit your feedback directly through the app, follow the steps below:
Open Trident.
From the system menu bar, click Help.
Select Send Feedback.
In the feedback window, enter the necessary details under Subject and Feedback Content.
When ready, click Submit.

We look forward to hearing from you!
Until next time,Rowan
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