The dimensions of multilingual power

 Hola, saludos de Zoho Desk.                                                Bonjour, salutations de Zoho Desk.

   Hallo, Grüße von Zoho Desk.

                                            Ciao, saluti da Zoho Desk.                                                                                               Olá, saudações da Zoho Desk.                                                                                                                                                                                                                                                                                                                                                வணக்கம், Zoho Desk இலிருந்து வாழ்த்துகள்.

                                                                 你好，来自 Zoho Desk 的问候。

​مرحباً، تحيات من Zoho Desk.

   नमस्ते, Zoho Desk की ओर से शुभकामनाएँ।                                                নমস্কার, Zoho Desk থেকে শুভেচ্ছা।                                                  नमः, Zoho Desk तः शुभाशंसाः।

These are translations of “Hello there, greetings from Zoho Desk.”

International Translation Day is celebrated on September 30, 2025. The rapid development of technology does not replace or diminish the uniqueness of humanity. Technology creates new opportunities to celebrate diverse cultures, languages, and ideas. It allows us to adapt and serve people across the globe.

We share our emotions and thoughts on community forums, social media, YouTube, messaging apps, and other platforms. Even though we come from different languages and cultures, these tools bring us closer and help us communicate — all thanks to the ability to translate our words.

Why language matters in customer service  

In customer service, you need to establish a real connection with the customer. But how can you do that without knowing their language? If the need for your products and services is global, it won't be enough to provide support only to customers in your region, or only to those who can communicate well in a global language. It's much more valuable to be able to connect with all customers in the local language they understand.

The ability to translate emails we receive from customers and also send a response in their language allows us to understand their candid feelings and get more specific information about their requirements or the issues they're facing. When we respond to customers in their native tongue, we show respect, earn trust, and solve their problems more easily.

Multilingual support with Zoho Desk  

Zoho Desk offers a Multilingual feature under Customization. This allows you to create articles in different languages for customers to view from the help center. You can use manual or automatic translations to translate articles from your default language. Learn more about multilingual help centers.

Beyond this, we also provide region-based support to connect with customers across the globe. Our support teams communicate with customers in their native languages to promote trust and build strong bonds.

Building trust and providing faster resolutions  

Beyond trust, when solutions are offered in a language customers understand, resolutions are faster, and we can serve more customers efficiently. Even customers who are hesitant to ask for help due to language barriers feel encouraged to reach out. With the help center, customers can easily understand solutions and how-to guides in their preferred language.

The power of translations  

Translations help make customers feel confident, connected, and comfortable when they need support. They feel heard and understand the solutions they're offered, whether it's in a help article or a message from your team. Use the translation feature in Zoho Desk to help foster connection and alignment between your customers and agents, reach resolutions faster, and help build lasting connections.

• Topic Participants

• Lydia | Zoho Desk

  

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