Update on the client portal URL for Guest users

We’re updating the way Guest users access their Connect network. As part of this change, all client organization portals used by Guest users will now be accessible through a dedicated domain specific to each data center.

The access URLs mentioned here will take effect from October 27, 2025.

What’s changing?  

Previously, guest users accessed the portal using the following URL pattern:

https://connect.zoho.com/client/<scope-url>

Moving forward, the new URL pattern will be:

https://<scope-url>.<New-Domain>/client

Why are we making this change?

To improve security and user experience, we’re migrating all Guest user portals to a new model. As advised by our IAM (Identity and Access Management) team, Guest users should no longer access the Connect network using the default domain connect.zoho.com. The old URL currently redirects to the new domain but will be deprecated soon.

Domain details by region  

Depending on your data center, use the following domain:

Region	New Domain
US	zohoconnectportal.com
IN	zohoconnectportal.in
EU	zohoconnectportal.eu
AU	zohoconnectportal.com.au
CN	zohoconnectportal.com.cn
JP	zohoconnectportal.jp
CA	zohoconnectportal.ca
SA	zohoconnectportal.sa
AE	zohoconnectportal.ae

For example, if your scope URL is Zylker and you are in the EU region, the new client portal URL will be https://zylker.zohoconnectportal.eu/

If you've enabled a custom domain, the new client portal URL will remain unchanged.

If you’ve bookmarked the previous URL, please make sure to revise and update your bookmarks with the new one for uninterrupted access.

View this help doc to learn more details about the client URL. 

If you need more information or have any questions, contact our team at support@zohoconnect.com.

Best regards,

Team Zoho Connect

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