Zoho Desk Mobile App Year-End Roundup - 2025 - Desk| Mobile

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• Sahana K

  

• Sticky Posts

• Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

  Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

• WhatsApp pricing changes: Pay per message starting July 1, 2025

  Starting July 1, 2025, WhatsApp is shifting from conversation-based pricing to per-message billing. That means every business-initiated message you send will count. Not just the first one in a 24-hour window. Pricing updates on the WhatsApp Business Platform

• Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

  Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools

• Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

  Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

• Zoho Desk Cheat Sheet For The Year-End

  Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

• Recent Topics

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• Create an article template

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• Change of Blog Author

  Hi, I am creating the blog post on behalf of my colleague. When I publish the post, it is showing my name as author of the post which is not intended and needs to be changed to my colleague's name. How can I change the name of the author in the blogs?? Thanks, Ramanan

• Zoho FSM API Delete Record

  Hi FSM Team, It would be great if you could delete a record via API. Thank you,

• Instant Messaging Update | Now migrate your WhatsApp Business phonenumber from another BSP to Zoho Desk | Dec'23

  Hi All, Everything seems to move at lightning speed these days, and time is certainly flying by for the IM team. But we are delighted at how much ground we covered this year. 🚀 For one, we enabled WhatsApp business phone number migration so that you

• Upload ticket attachments via Drag-&-Drop

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• Can we disable add to cart in Zoho Commerce?

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• Introducing WhatsApp integration in Bigin

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• Zoho One account closure vs deactivation

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• Global Search placement in the new UI

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• How to install Widget in inventory module

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• How to track a contact or customer's past product purchases in Bigin Premiere?

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• LENTITUD EN RECIBIR MAIL

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• Items should display under specific warehouse

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• Partial refunds

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• Best practice importing items and matching assemblies

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• Bulk Fill In & Edit PO/Bill/SO/Invoice

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• Separate Items & Services

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• Items Below Reorder Point Report?

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• Allocating inventory to specific SO's

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• Cancelled Transfer order problem

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• Creating a Chart from a Report

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• Client Portal ZOHO ONE

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• Email Insights included in Bigin emals are marked as SPAM everywhere

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• Data Import | Zoho Analytics Custom Query Window Size

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• Name changed in settings for mailbox but still not changed when typed in To field

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• Invoice status on write-off is "Paid" - how do I change this to "Written off"

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• Establishing new Zoho email account on laptop

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• zoho labels api not working

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• Desk DMARC forwarding failure for some senders

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• add zoho account

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• Zoho Desk Mobile App Year-End Roundup - 2025

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