iOS
Pinning comments and threads in tickets for iOS app
Finding important comments or threads in a ticket can be challenging, especially with many conversations going on. Pinning the comments or threads helps solve this problem by keeping them at the top, making important information easy to access ...
File Encryption in iOS App
Zoho Desk, as a ticketing software, manages numerous attachments to effectively resolve and address customer issues. Since these attachments often contain sensitive information, securing them is crucial. In the Zoho Desk iOS app, the File Encryption ...
Setting Portal Access Restriction in Mobile App
In Zoho Desk, admins can create different portals to store and manage customer requests and business-related information. Portals are particularly useful when there are different business verticals or products that are managed by one organization. ...
Using Snippets in iOS app
Agents need to be able to respond to multiple tickets quickly and accurately. Doing this efficiently can be challenging because each response must be consistent and follow the organization's standards. Snippets are pre-written responses or canned ...
Guided Conversation Bots
Managing a high volume of customer inquiries on your website and WhatsApp can be challenging without chatbots. The Guided Conversation (GC) in Zoho Desk, when associated with ASAP and WhatsApp, creates chatbots to handle initial customer inquiries ...
Using Email Templates
Support agents handle a flood of tickets that come to their inbox, and crafting individual responses for each ticket is time-consuming and prone to errors. Email templates are a great solution to this common problem. Using email templates, agents can ...
Instant Messaging
In Zoho Desk, the IM module brings together customer queries from all the popular communication apps, including WhatsApp, Telegram, Line, and Messenger, in a single place with a 360 view. By allowing agents to access these channels from the mobile ...
Sending Scheduled Reply to Tickets
Scheduled Reply helps businesses simplify customer communication strategies. It allows you to compose messages and set them to be sent later at the customer's preferred time. This means agents can draft responses at their convenience, guaranteeing ...
Knowing Your Contacts
Contact list of end users is an asset to any business. Hence, Zoho Desk, manages its contact with utmost care to avoid confusion. Zoho Desk mobile app does not allow you to add a contact to the contact list. You can only view existing contacts. You ...
Checking Your Notifications
Zoho Desk provides a standard set of notification rules that can be used to notify your end users and agents. Notifications can be sent via e-mail or SMS/Text Message. You can only view a notification but not set the notification rules in the mobile ...
Collaborating Using Feeds
Feeds in Zoho Desk is a feature that helps you find a collection of status messages, mentions, comments, direct messages, changes made to the tickets you own, closing tickets, assigning tasks, creating events, and so on. To know more on feeds, ...
Working with Tickets in the iOS App
The Zoho Desk software enables users and agents to efficiently resolve customer issues. Each issue or complaint that an agent receives from customers is called a ticket. The ticket management system automates the resolution process. Now that we are ...
Managing Zoho Desk Settings
When it comes to technology, be it aesthetic appearance or user, product, project, or customer requirement, the need for change is unending. Hence, we at Zoho Desk, understand the need for providing Settings as an option to provide users the ability ...

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