Checking Your Notifications
Zoho Desk provides a standard set of notification rules that can be used to notify your end users and agents. You can only view a notification but not set the notification rules in the mobile app. A ticket or task that is tagged in your name or to ...
Collaborating Using Feeds
Feeds in Zoho Desk is a feature that helps you find a collection of status messages, mentions, comments, direct messages, changes made to the tickets you own, closing tickets, assigning tasks, and so on. To know more on feeds, read Team Feeds - The ...
Managing Zoho Desk Settings in the Android App
Be it aesthetic appearance or user, product, project, or customer requirement, the need for change is unending. Hence, we at Zoho Desk, understand the need for providing "Settings" as an option to provide users the ability to make some changes to ...
Working with Tickets in the Android App
The Zoho Desk software enables users and agents to efficiently resolve customer issues. Each issue or complaint that an agent receives from customers is called a ticket. The ticket management system automates the resolution process. Now that we are ...
Knowing Your Contacts
Contact list of end users is an asset to any business. Hence, Zoho Desk, manages its contact with utmost care to avoid confusion. You can search for a contact using the search option. Search feature fetches the contact details of the searched contact ...