Android
Sending Scheduled Reply to Tickets in Android
Scheduled Reply helps businesses simplify customer communication strategies. It allows you to compose messages and set them to be sent later at the customer's preferred time. This means agents can draft responses at their convenience, guaranteeing ...
Setting Default Work Modes for Tickets
Efficiency is key when it comes to managing customer questions and support tickets. And Default Ticket Listing in Zoho Desk is designed to enhance this efficiency. It allows users to streamline ticket management by setting their preferred mode ...
Database Encryption
What is database encryption? Data encryption transforms digital information from plain text into an indecipherable format known as ciphertext. This process of encoding (transforming) data uses what is known as a “Database password key”–a piece of ...
Checking Your Notifications
Zoho Desk provides a standard set of notification rules that can be used to notify about specific actions to the customers and agents. In the mobile app, you can only view notifications; setting notification rules is not possible from the mobile app. ...
Collaborating Using Feeds
Feeds in Zoho Desk is a feature that helps you find a collection of status messages, mentions, comments, direct messages, changes made to the tickets you own, closing tickets, assigning tasks, and so on. To know more on feeds, read Team Feeds - The ...
Managing Zoho Desk Settings in the Android App
Be it aesthetic appearance or user, product, project, or customer requirement, the need for change is unending. Hence, we at Zoho Desk understand the need for providing Settings as an option to provide users with the ability to make some changes to ...
Working with Tickets in the Android App
The Zoho Desk software enables users and agents to efficiently resolve customer issues. Each issue or complaint that an agent receives from customers is called a ticket. The ticket management system automates the resolution process. Create Starred ...
Knowing Your Contacts
Contact list of end users is an asset to any business. Hence, Zoho Desk, manages its contact with utmost care to avoid confusion. You can search for a contact using the search option. Search feature fetches the contact details of the searched contact ...