WFH Tip: 18 What are Questions in the Zobot and how are they defined?

The SalesIQ Scripts platform in the Zobot has a response type called "questions" that is an array of objects in which each question is an object. You can include any number of questions in each array.
It accepts only a collection as the value.
The collection, in turn, must have at least one map which should include a name for the question that will be unique for a context, the text which will be the question that will be sent to the visitor and optional "input" or "suggestions".
These questions can be defined in the response of all the four handlers (Trigger, Message, Context, Failure) of the Zobot scripts if the response "type" is "context.
You can define questions inside your scripts for the bot to collect details from the visitor, display information along with images to the visitor, etc.
Each question map in the questions array has the following keys:

name
replies
input
suggestions

How can you define questions in the Zobot?

Sample Code:

response = Map();
response.put("questions",questions);
response.put("action","context");
response.put("context_id","personalInfo");
question1 = {
"name":"email",
"replies":[
{
"text":"Please enter your registered email address",
"field_name":"siq_email",
"validate":{"format":"email","error":["Please enter a valid email address"]}
}
]
};
question2 = {
"name":"phone",
"replies":["Please enter your registered phone number"]
};

To learn more about connections, start building your own Zobot right away. We also have Sample Scripts that use connections.

For more information, check out our Help Documentation.

What are actions and how they can reduce operator workload?

What are Handlers and how they can help you build a perfect Zobot that can mimic your operators?

What are Zobot responses and how can they be used?

Make your conversations more interactive with response cards in the Zobot!

Connections in the Zobot

Regards,

Michelle

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