WFH Tip: 16 Make your conversations more interactive with response cards in the Zobot!

Greetings from Zoho SalesIQ! This post will throw spotlight on what cards in the Zobot are and how they can make conversations more appealing and efficient. The ‌Zobot not only allows you to use text during conversations but also widgets like calendars, articles, URLs, etc to ease customer experience and reduce operator workload. For this, we have features called Input cards and Display cards. These cards are elements that the bot can use as a part of the message that it sends out to visitors. Let's look at these in detail.

INPUT CARDS

Input Cards are the different type of actions used by the Zobots to procure inputs from the visitors. These cards work both ways - they reduce the effort that your operators have to put in to type out a question and send it out to the visitor while also making answering questions easier and quicker for your visitors. Some of the most commonly used Input cards are calendars, sliders, location widgets, response suggestions, etc.

For example, let us assume that you own an automotive sales and service website and there is a customer who wants to schedule a service for his new car.

With response suggestions, options are displayed to the visitor to choose what service he wants to avail so that he does not have to go through the trouble of typing it out. Learn more.

Calendars help solve the hassle of scheduling appointments and meetings manually. You can display the calendar widget to the visitor and get a preferred date for the service. You can also use Range calendars for the same. Learn more.

The location widget can be used to offer location-based services to visitors. This can be used to collect the visitor's location so that one of your representatives can navigate to the location and pick up the customer's vehicle for service. Learn more.

Cards like Name, Email, Phone and URL are available to collect unique identification details from visitors. They help you collect information required to book the service while also validating the information given by the visitor to avoid discrepancies. Learn more.

Feedback widgets like star and happiness rating can be helpful in interpreting what visitors have to say about your brand. You can use these widgets to collect the visitor's feedback regarding the conversation or collect feedback about the service during a follow-up session. Learn more.

DISPLAY CARDS

The Display Widgets in the Zobot will help you to display rich content that consists of different formats- images, links, etc., to the visitors. This way, you can eliminate the monotony in the responses that you send out to visitors. Here, you have links, articles and images to assist your visitors with. Say, you have a visitor on the automotive website who wants to know about a newly launched vehicle.

Links can be used to display URLs redirecting visitors to pages that have information about newly launched vehicles. These can be used along with text and images. Learn more.
Articles can be used ‌to let visitors access your resources and FAQs right from the chat window. These can be articles related to pricing, bookings and delivery, etc. Learn more.
Images can be displayed along with URLs and Articles for visitors to access them. You can attach different images of the vehicle with the responses that you send out to attract your visitors. Learn more.

You can also share videos as responses to the questions that visitors put forth using the video display card. These can either be launch videos of the new vehicle on YouTube or on a server. Learn more.

To learn more about using cards in the, start building your own Zobot right away. We also have Sample Scripts that use all of the response types mentioned above.

For more information, check out our Help Documentation.

Access your files securely from anywhere

Zoho Developer Community

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Topic Participants
Michelle Concetta Fernando

Sticky Posts
Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,
OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.
Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving
Deprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As a
Plug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through