WFH Tip 4: Keep your customer support game up and running 24/7 with Zobots!
Greetings from Zoho SalesIQ! We hope all is well with you.
We're back with another tip on a significant feature of Zoho SalesIQ - the Zobot.
The Zobot is a bot development platform on Zoho SalesIQ, using which you can build very compelling chatbots to automate customer interactions. The Zobot is designed to interact with your website visitors conversationally, based on its programming. It automates the process of interacting with your website visitors and helps you maintain the presence of a helping hand, even when all your operators are busy and can't respond.
How can it revolutionize your business?
- 24/7 availability: Zoho SalesIQ's Zobots are available to pick up customer chats and answer queries around the clock. They reduce your operators' workload by staying on your website front and picking up as many chats as possible. They are capable of operating every day throughout the year without requiring to take a break. This will also prevent customers from waiting a day or longer to receive responses as they would have in the past.
- Multitasking expert: Zobots can simultaneously handle conversations with multiple visitors. No matter what time of the day it is or how many people are contacting you, every single one of them will be answered instantly and this in turn improves customer satisfaction manifold.
- Automation of repetitive tasks: Zobots eliminate the need for operators to do the same work again and again over time. They help automate tasks which are to be frequently done and at the right time.This can help you save time and increase productivity, while also avoiding errors.
- Industry-flexible assistant: Zobots can quite easily be tailored to be used in any industry. One has to just train the Zobot by giving the right conversation structure and flow to switch its current field or industry. There are also a bunch of industry-specific and functionality-specific templates available in our gallery for you to choose from.
- Intelligent sales representative: Zobots can sell your products for you because they’re online 24/7. Since most businesses run online in today's scenario, these Zobots have an opportunity to sell products which would suit the needs of each customer. They also remember a customer’s answers and tailor their responses. In doing so they create a personal level of service that closely mirrors human interaction.
- Seamless hand-offs to operators: These Zobots can also be programmed to escalate complex issues to human operators while also providing them with full data about the history of the conversation.
Note: These Zobots are accessible on both your desktop and mobile.
Check out our Resources Section for more information on the Zobot. If you are new to this, you can check out our Sample Codes as well. Get started right away!
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