Any news on the CRM integration?
10 days ago it was said that the ZOHO Crm integration would take one week till it was finished. Any news on that?
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Live Desk App
Is there plans for a android app to be available for Zoho Chat (live Desk)?
About canned response/canned messages and email submission field?
Hello, I am really excited to start to use Zoho products. Could reply to my following questions related with Zoho Chat or Live support: 1. Is there a field in the chat window that is required to be filled by a web site visitor in order to communicate with customer support or sales representative? 2. Is it possible to create automatically a new lead in CRM and keep track of the conversation held between the visitor and the sales rep in CRM every time when they communicate through live support chat?
Custom Width for Embed Button
Currently, the Embed button has three options for size - small medium and large. Is there a way I can specify an exact width? I need the button to be 185px wide.
Features needed before migrate from Zopim
Hello! Just signed up a trial and now I have some questions about some features that its required before migrating. 1) Visitors list In zopim at the dashboard I can see all the visitors that are in my website at the moment, what they are doing, in what windows they are stuck, their path (the history of previous page, previous visit, previous chats). 2) Proactive chat If there are 40 visitors at my website and no one is clicking to chat with me, no problem, I can proactive chat them, asking if some
Embed button not working
Hi, the embedd button on my chat does not work. The code that i get are the following: <script type="text/javascript" src="https://livedesk.zoho.com/2baseestateagency/button.ls?embedname=2Base%20%26%20My2Base%20Danmark"></script> No button is shown on my web site. Could you pleas assist? The float button works. Also, it seems like the "chat bubble" are scaled to the size of 85x90px. I suggest that you do not scale custom uploaded pictures. Kind regards, Bo Thygesen
After end of trial period of zoho live desk?
well i am using free plan of zoho live desk rite now i want to know that after the trial period ends, i will b able to use free plan ?
Zoho launches Zoho LiveDesk - Deliver Instantaneous Happiness to your customers
We are excited to announce our newest arrival to the Zoho Family, Zoho LiveDesk a live chat software on the cloud. Related blog post can be read here. With Zoho LiveDesk you can instantly connect to your customers and deliver instant support. In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its neat web interface, Zoho LiveDesk allows agents to pick customer chat requests and help them to solve their problems instantly. You
Chat status doesn't automatically change...
Hello, testing out the LiveDesk and noticed that the status of the chat is dependent on when the page loads. For instance... if the chat is showing a user that I'm available... and then I log out of zoho... to the user it still shows I'm available. The status isn't dynamic and depends on when the page loads. Any fix for that? Thanks, Ken.