問い合わせの操作履歴データを取得するAPIに対応しているイベント

問い合わせの操作履歴データを取得するAPIに対応しているイベント

はじめに

Zoho Deskでは、問い合わせについて行われた操作はイベントと呼ばれます。問い合わせの操作履歴データを取得するAPIでは、イベントの詳細データを取得することができます。このドキュメントでは、対応しているさまざまなイベントや、イベントの種類について説明します。

問い合わせの操作履歴データのイベント

こちらに表示されているイベントは、操作や状態の変化を表します。APIのレスポンスには、これらのイベントのオブジェクトに関する配列が含まれています。以下は、対応しているイベントの一覧と、各イベントの例です。

TicketCreated

{ "eventName": "TicketCreated", "eventTime": "2020-06-03T09:45:04.000Z", "actor": { "id": "57440000000572348",
"name": "David", "type": "Contact" }, "source": "Email", "eventInfo": [ { "propertyName": "Department", "propertyValue": { "id": "57440000000572078",
"name": "Zylker-Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Account Name", "propertyValue": "Primary Account", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Contact Name", "propertyValue": "David", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Email", "propertyValue": "david@gmail.com", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Subject", "propertyValue": "Ticket Subject", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "<div>Description.</div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Case Owner", "propertyValue": { "id": "57440000000572778",
"name": "Karthick", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Channel", "propertyValue": "Email", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Is Escalated", "propertyValue": false, "propertyType": "Boolean", "systemProperty": true } ], "actorInfo": [] }
この例は、メールのチャネルを通じて問い合わせを作成する操作を表します。以下の表は、取得可能な値の組み合わせです。

問い合わせの作成方法
操作を行ったユーザー
ソース
チャネルを通じて顧客が作成
顧客
チャネル名(Email、Chat、OfflineChat、HelpCenter、Forum、Twitter、Facebook、FeedbackWidget、WebForm、CustomChannel)
問い合わせフォームを基に担当者が作成
フォームを送信した担当者
null
担当者がインポート
問い合わせをインポートした担当者
Import

TicketUpdated

担当者による問い合わせの更新

{ "eventName": "TicketUpdated", "eventTime": "2019-12-17T10:44:41.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Priority", "propertyValue": { "previousValue": null, "updatedValue": "Medium", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "Single Line CF", "propertyValue": { "previousValue": "Package sent", "updatedValue": "Package received at client end", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": false } ], "actorInfo": [] }

ブループリントの遷移を通じた担当者による問い合わせの更新

{ "eventName": "TicketUpdated", "eventTime": "2019-12-17T14:11:56.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Resolution", "propertyValue": { "previousValue": null, "updatedValue": "I just need to add a resolution to complete this transition.", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true } ], "actorInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000572001", "name": "Default path blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Transition", "propertyValue": { "id": "57440000000572011", "name": "To On hold", "type": "Transition" }, "propertyType": "Entity", "systemProperty": true } ] }

顧客からのフィードバックの受信による問い合わせの更新

{ "eventName": "TicketUpdated", "eventTime": "2019-12-18T11:39:56.000Z", "actor": null, "source": "CustomerRating", "eventInfo": [ { "propertyName": "Status", "propertyValue": { "previousValue": "Closed", "updatedValue": "Open", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true } ], "actorInfo": [] }

スレッド受信による問い合わせの更新

{ "eventName": "TicketUpdated", "eventTime": "2020-05-05T09:51:37.000Z", "actor": null, "source": "IncomingResponse", "eventInfo": [ { "propertyName": "Status", "propertyValue": { "previousValue": "Escalated", "updatedValue": "Open", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true } ], "actorInfo": [] }

指名割り当てルールによる問い合わせの更新

{ "eventName": "TicketUpdated", "eventTime": "2020-01-14T10:34:18.000Z", "actor": { "id": null, "name": "Assign It to me", "type": "DirectAssignment" }, "source": null, "eventInfo": [ { "propertyName": "Department", "propertyValue": { "previousValue": { "id": "57440000000632069", "name": "Paint Shop", "type": "Department" }, "updatedValue": { "id": "57440000000497063", "name": "Service Garage", "type": "Department" }, "type": "Entity" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "Case Owner", "propertyValue": { "previousValue": null, "updatedValue": { "id": "57440000000359029", "name": "Someone New", "type": "Agent" }, "type": "Entity" }, "propertyType": "ValueTransition", "systemProperty": true } ], "actorInfo": [] }

順繰り(ラウンドロビン)割り当てルールによる問い合わせの更新

{ "eventName": "TicketUpdated", "eventTime": "2020-06-08T08:41:31.000Z", "actor": { "id": null, "name": "New Round robin rule", "type": "RoundRobinAssignment" }, "source": null, "eventInfo": [ { "propertyName": "Case Owner", "propertyValue": { "previousValue": null, "updatedValue": { "id": "57440000000195001", "name": "Immauel.t+1", "type": "Agent" }, "type": "Entity" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "Team", "propertyValue": { "previousValue": null, "updatedValue": { "id": "57440000000359001", "name": "Team A", "type": "Team" }, "type": "Entity" }, "propertyType": "ValueTransition", "systemProperty": true } ], "actorInfo": [] }

ワークフローの自動化ルールを通じた問い合わせの更新

{ "eventName": "TicketUpdated", "eventTime": "2019-12-17T10:50:13.000Z", "actor": { "id": null, "name": "Sample workflow name", "type": "Workflow" }, "source": null, "eventInfo": [ { "propertyName": "Phone", "propertyValue": { "previousValue": null, "updatedValue": "1234567890", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "Status", "propertyValue": { "previousValue": "Escalated", "updatedValue": "Custom status 1", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true } ], "actorInfo": [ { "propertyName": "FieldUpdateName", "propertyValue": "Change status to Custom status 1", "propertyType": "Text", "systemProperty": true } ] }

ブループリントによる問い合わせの更新

{ "eventName": "TicketUpdated", "eventTime": "2019-12-18T06:12:36.000Z", "actor": { "id": "57440000000572001", "name": "Default Path Blueprint", "type": "Blueprint" }, "source": null, "eventInfo": [ { "propertyName": "Single Line CF", "propertyValue": { "previousValue": "Manual value", "updatedValue": "Field Updated with Blueprint", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "Classification", "propertyValue": { "previousValue": "Feature", "updatedValue": "Problem", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true } ], "actorInfo": [ { "propertyName": "Transition", "propertyValue": { "id": "57440000000572011", "name": "To On hold", "type": "Transition" }, "propertyType": "Entity", "systemProperty": true } ] }

マクロにを通じた問い合わせの更新

{ "eventName": "TicketUpdated", "eventTime": "2019-09-18T06:59:17.000Z", "actor": { "id": null, "name": "First Macro", "type": "Macro" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": { "previousValue": "A dummy subject which is about to change by a macro", "updatedValue": "Updated subject by macro", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "Status", "propertyValue": { "previousValue": "On Hold", "updatedValue": "Escalated", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "Case Owner", "propertyValue": { "previousValue": { "id": "57440000000195001", "name": "Karthick Raja", "type": "Agent" }, "updatedValue": { "id": "57440000000359029", "name": "Shanmuga Raja", "type": "Agent" }, "type": "Entity" }, "propertyType": "ValueTransition", "systemProperty": true } ], "actorInfo": [ { "propertyName": "FieldUpdateName", "propertyValue": "Just escalate ticket", "propertyType": "Text", "systemProperty": true }, { "propertyName": "MacroTriggerer", "propertyValue": { "id": "57440000000195001", "name": "Daniel", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true } ] } 

時間基準ルールを通じた問い合わせの更新

{ "eventName": "TicketUpdated", "eventTime": "2019-12-17T09:52:29.000Z", "actor": { "id": null, "name": "Sample supervise name", "type": "Supervise" }, "source": null, "eventInfo": [ { "propertyName": "Phone", "propertyValue": { "previousValue": null, "updatedValue": "1234567890", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true } ], "actorInfo": [ { "propertyName": "FieldUpdateName", "propertyValue": "Sample field update name", "propertyType": "Text", "systemProperty": true } ] }

SLAによる問い合わせの更新 

{ "eventName": "TicketUpdated", "eventTime": "2019-12-16T06:24:04.000Z", "actor": { "id": null, "name": "Gold SLAs", "type": "SLA" }, "source": null, "eventInfo": [ { "propertyName": "Due Date", "propertyValue": { "previousValue": null, "updatedValue": "2019-12-16T12:24:02.000Z", "type": "DateTime" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "Time to Respond", "propertyValue": { "previousValue": null, "updatedValue": "2019-12-16T06:25:02.000Z", "type": "DateTime" }, "propertyType": "ValueTransition", "systemProperty": true } ], "actorInfo": [ { "propertyName": "ContractName", "propertyValue": "Contract Number 1", "propertyType": "Text", "systemProperty": true } ] }

TicketDeleted

{ "eventName": "TicketDeleted", "eventTime": "2020-06-03T10:52:49.000Z", "actor": { "id": "57440000000572078",
"name": "Daniel", "type": "Agent" }, "source": null, "eventInfo": [], "actorInfo": [] }

TicketRestored

{ "eventName": "TicketRestored", "eventTime": "2020-06-03T10:53:38.000Z", "actor": { "id": "57440000000572078",
"name": "Daniel", "type": "Agent" }, "source": null, "eventInfo": [], "actorInfo": [] }

TicketCloned

{ "eventName": "TicketCloned", "eventTime": "2020-06-03T11:14:52.000Z", "actor": { "id": "57440000000574279",
"name": "Rahul", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "TicketNumber", "propertyValue": "1043", "propertyType": "Numeric", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000572078",
"name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ], "actorInfo": [] }
メモ:eventInfoオブジェクトによって返された問い合わせ番号は、元の問い合わせから複製された問い合わせの番号です。

TicketMergedMaster

{ "eventName": "TicketMergedMaster", "eventTime": "2020-05-13T11:39:39.000Z", "actor": { "id": "57440000000195001", "name": "Aravindan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "TicketNumber", "propertyValue": "1870", "propertyType": "Numeric", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000632069", "name": "Paint Shop", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Contact Name", "propertyValue": "Arjun", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Subject", "propertyValue": "Ticket Subject.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Case Owner", "propertyValue": { "id": "57440000000195001", "name": "Daniel", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Channel", "propertyValue": "Web", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Request type", "propertyValue": "Damage Repair", "propertyType": "Text", "systemProperty": false } ], "actorInfo": [] }
メモ:統合されたeventInfoオブジェクトによって返された問い合わせ番号は、基準にする問い合わせに統合された子の問い合わせの番号です。

TicketSplitParent

{ "eventName": "TicketSplitParent", "eventTime": "2019-06-10T14:23:54.000Z", "actor": { "id": "57440000000168033", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "TicketNumber", "propertyValue": "10398", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }
メモ:イベント「TicketSplitParent」は、元の問い合わせから分割された新しい問い合わせを表します。eventInfoオブジェクトによって返された問い合わせ番号は、新しく作成された子の問い合わせの番号です。

TicketSplitChild

{ "eventName": "TicketSplitChild", "eventTime": "2019-06-10T14:23:54.000Z", "actor": { "id": "57440000000168033", "name": "Aravindan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "TicketNumber", "propertyValue": "10234", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }
メモ:  イベント「TicketSplitChild」は、別の問い合わせに分割された元の問い合わせを表します。eventInfoオブジェクトによって返された問い合わせ番号は、親の問い合わせの番号です。 

TicketArchived

{ "eventName": "TicketArchived", "eventTime": "2020-01-15T00:9:50.000Z", "actor": { "id": null, "name": "Desk System", "type": "System" }, "source": null, "eventInfo": [], "actorInfo": [] }

TicketEscalated

SLAによる問い合わせのエスカレーション

{ "eventName": "TicketEscalated", "eventTime": "2019-12-16T06:25:03.000Z", "actor": { "id": null, "name": "Gold SLAs", "type": "SLA" }, "source": null, "eventInfo": [ { "propertyName": "EscalationInfo", "propertyValue": [ { "propertyName": "EscalationType", "propertyValue": "Response", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "EscalationLevel", "propertyValue": "1", "propertyType": "Numeric", "systemProperty": true }, { "propertyName": "EscalationTiming", "propertyValue": "OnTime", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "EscalationDuration", "propertyValue": "0", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "EscalatedTo", "propertyValue": [ "gowtham@gmail.com", "kannan@zoho.com" ], "propertyType": "TextList", "systemProperty": true } ], "propertyType": "PropertyGroup", "systemProperty": true }, { "propertyName": "TicketFieldUpdates", "propertyValue": [ { "propertyName": "Case Owner", "propertyValue": { "previousValue": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "updatedValue": { "id": "57440000000168033", "name": "Gowtham", "type": "Agent" }, "type": "Entity" }, "propertyType": "ValueTransition", "systemProperty": true } ], "propertyType": "PropertyGroup", "systemProperty": true } ], "actorInfo": [ { "propertyName": "ContractName", "propertyValue": "Contract Number 1", "propertyType": "Text", "systemProperty": true } ] }

エスカレーションの種類:Response, Resolution
エスカレーションのタイミング:Before, OnTime, After 

ブループリントによる問い合わせのエスカレーション

{ "eventName": "TicketEscalated", "eventTime": "2020-01-14T11:38:37.000Z", "actor": { "id": "57440000000664009", "name": "Sample Blueprint name", "type": "Blueprint" }, "source": null, "eventInfo": [ { "propertyName": "EscalationInfo", "propertyValue": [ { "propertyName": "StateName", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true }, { "propertyName": "EscalationLevel", "propertyValue": "3", "propertyType": "Numeric", "systemProperty": true }, { "propertyName": "EscalationTiming", "propertyValue": "After", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "EscalationDuration", "propertyValue": "300", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "EscalatedTo", "propertyValue": [ "chandran@zohocorp.com" ], "propertyType": "TextList", "systemProperty": true } ], "propertyType": "PropertyGroup", "systemProperty": true } ], "actorInfo": [] }
メモ:選択可能なエスカレーションのタイミングは、「Before」、「OnTime」、「After」のいずれかです。これらは、エスカレーションが行われたタイミングが期限の前、期日、後のいずれかであることを表します。パラメーター「duration」は、期日とエスカレーション日時の差分の期間を秒で表します。 

TicketShared

担当者による問い合わせの共有

{ "eventName": "TicketShared", "eventTime": "2020-01-14T10:24:00.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "SharedFrom", "propertyValue": { "id": "57440000000632069", "name": "Paint Shop", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedTo", "propertyValue": [ [ { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedMode", "propertyValue": "RestrictedAccess", "propertyType": "Enum", "systemProperty": true } ], [ { "propertyName": "Department", "propertyValue": { "id": "57440000000497063", "name": "Service Garage", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedMode", "propertyValue": "ReadWrite", "propertyType": "Enum", "systemProperty": true } ], [ { "propertyName": "Department", "propertyValue": { "id": "57440000000499758", "name": "Spare Parts Garage", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedMode", "propertyValue": "ReadOnly", "propertyType": "Enum", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true } ], "actorInfo": [] }

ブループリントによる問い合わせの共有

{ "eventName": "TicketShared", "eventTime": "2020-05-05T09:51:37.000Z", "actor": { "id": "57440000000546035", "name": "Sample blueprint name", "type": "Blueprint" }, "source": null, "eventInfo": [ { "propertyName": "SharedFrom", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedTo", "propertyValue": [ [ { "propertyName": "Department", "propertyValue": { "id": "57440000000497063", "name": "Service Garage", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedMode", "propertyValue": "ReadWrite", "propertyType": "Enum", "systemProperty": true } ], [ { "propertyName": "Department", "propertyValue": { "id": "57440000001077045", "name": "Engine Swap Garage", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedMode", "propertyValue": "ReadWrite", "propertyType": "Enum", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true } ], "actorInfo": [] }
対応している共有方法:ReadOnly、ReadWrite、RestrictedAccess

TicketShareModeUpdated

{ "eventName": "TicketShareModeUpdated", "eventTime": "2020-01-14T10:24:27.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "SharedFrom", "propertyValue": { "id": "57440000000632069", "name": "Paint Shop", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedTo", "propertyValue": [ [ { "propertyName": "Department", "propertyValue": { "id": "57440000000499758", "name": "Spare Parts Garage", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedMode", "propertyValue": { "previousValue": "ReadOnly", "updatedValue": "ReadWrite", "type": "Enum" }, "propertyType": "ValueTransition", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true } ], "actorInfo": [] }

TicketShareRevoked

{ "eventName": "TicketShareRevoked", "eventTime": "2020-01-14T10:24:48.000Z", "actor": { "id": "57440000000195001", "name": "Aadavan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "SharedFrom", "propertyValue": { "id": "57440000000632069", "name": "Paint Shop", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedTo", "propertyValue": [ [ { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedMode", "propertyValue": "RestrictedAccess", "propertyType": "Enum", "systemProperty": true } ], [ { "propertyName": "Department", "propertyValue": { "id": "57440000000497063", "name": "Service Garage", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedMode", "propertyValue": "ReadWrite", "propertyType": "Enum", "systemProperty": true } ], [ { "propertyName": "Department", "propertyValue": { "id": "57440000000499758", "name": "Spare Parts Garage", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "SharedMode", "propertyValue": "ReadWrite", "propertyType": "Enum", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true } ], "actorInfo": [] }

ThreadAdded

メールのスレッド

{ "eventName": "ThreadAdded", "eventTime": "2019-12-17T13:54:59.000Z", "actor": { "id": "57440000000195001", "name": "Ravi Kumar Selvam", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Channel", "propertyValue": "Mail", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "Direction", "propertyValue": "Outgoing", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "ThreadType", "propertyValue": "ReplyThread", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "SendStatus", "propertyValue": "Success", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "From", "propertyValue": "techsupport@zylker.zohodesk.com", "propertyType": "Text", "systemProperty": true }, { "propertyName": "To", "propertyValue": [ "suresh@gmail.com", "kannan@yahoo.com" ], "propertyType": "TextList", "systemProperty": true }, { "propertyName": "CC", "propertyValue": [ "techsupport@zylker.zohodesk.com", "rajan@gmail.com" ], "propertyType": "TextList", "systemProperty": true }, { "propertyName": "BCC", "propertyValue": [ "dinesh@gmail.com" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] } 
メモ:
- CC、BCCに関する情報を参照できるのは、メールのスレッドだけです。
- 操作を行ったユーザーに関する情報は、スレッドの種類に応じて異なります。受信スレッドの場合、操作を行ったユーザーはつねに顧客となります。 

チャネル(Channel)
送受信の種類(Direction)
スレッドの種類(ThreadType)
スレッドのステータス(ThreadStatus)
Mail
Incoming/ Outgoing
ReplyThread/ ForwardThread
Success/ Draft/ Failed
Chat
Incoming
ChatTranscript
Success
Facebook
Incoming/Outgoing
Message/ DirectMessage
Success/Draft
Twitter
Incoming/Outgoing
Message/ DirectMessage
Success
HelpCenter
Incoming
ReplyThread
Success/Draft
Forum
Incoming/Outgoing
Post
Success
CustomChannel
Incoming/Outgoing

Success

メモ:送信元と宛先に関する詳細データは、利用可能な場合のみ表示されます。 

ブループリントの遷移を通じたメールスレッドの追加

{ "eventName": "ThreadAdded", "eventTime": "2019-12-17T14:11:57.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Channel", "propertyValue": "Mail", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "Direction", "propertyValue": "Outgoing", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "ThreadType", "propertyValue": "ReplyThread", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "SendStatus", "propertyValue": "Success", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "From", "propertyValue": "Zylker Primary<techsupport@zylker.zohodesk.com>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "To", "propertyValue": [ "sureshkumar@zoho.com" ], "propertyType": "TextList", "systemProperty": true }, { "propertyName": "CC", "propertyValue": [ "techsupport@zylker.zohodesk.com", "Raman<raman@gmail.com>" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000572001", "name": "Default path blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Transition", "propertyValue": { "id": "57440000000572011", "name": "To On hold", "type": "Transition" }, "propertyType": "Entity", "systemProperty": true } ] } 

フィードバックのスレッド

{ "eventName": "ThreadAdded", "eventTime": "2019-12-18T11:39:56.000Z", "actor": null, "source": null, "eventInfo": [ { "propertyName": "ThreadType", "propertyValue": "FeedbackThread", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "Rating", "propertyValue": "Good", "propertyType": "Text", "systemProperty": true }, { "propertyName": "RatingDescription", "propertyValue": "Customer's rating comment goes here.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "RatedAgent", "propertyValue": { "id": "57440000000195001", "name": "Aadavan", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true } ], "actorInfo": [] }
メモ:プロパティ「RatedAgent」では、評価を受け取った担当者に関する情報が表示されます。

ThreadDeleted

下書きスレッドの削除

{ "eventName": "ThreadDeleted", "eventTime": "2019-06-11T08:2:54.000Z", "actor": { "id": "57440000000168033", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Channel", "propertyValue": "Mail", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "Direction", "propertyValue": "Outgoing", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "ThreadType", "propertyValue": "ReplyThread", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "SendStatus", "propertyValue": "Draft", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "From", "propertyValue": "\"Zylker Primary\"<techsupport@zylker.zohodesk.com>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "To", "propertyValue": [ "francis@gmail.com" ], "propertyType": "TextList", "systemProperty": true }, { "propertyName": "CC", "propertyValue": [ "techsupport@zylker.zohodesk.com"
], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

失敗スレッドの削除

{ "eventName": "ThreadDeleted", "eventTime": "2020-01-19T17:32:23.000Z", "actor": { "id": "57440000000195001", "name": "Ravi", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Channel", "propertyValue": "Mail", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "Direction", "propertyValue": "Outgoing", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "SendStatus", "propertyValue": "Failed", "propertyType": "Enum", "systemProperty": true } ], "actorInfo": [] }

ThreadResent

{ "eventName": "ThreadResent", "eventTime": "2020-05-17T12:16:13.000Z", "actor": { "id": "57440000000168033", "name": "Karthika", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Channel", "propertyValue": "Mail", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "Direction", "propertyValue": "Outgoing", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "ThreadType", "propertyValue": "ReplyThread", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "SendStatus", "propertyValue": "Success", "propertyType": "Enum", "systemProperty": true } ], "actorInfo": [] }

CommentAdded

担当者によるコメントの追加

{ "eventName": "CommentAdded", "eventTime": "2020-06-04T19:0:55.000Z", "actor": { "id": "57440000000195001", "name": "Ragothaman", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Content", "propertyValue": "<div>Comment content.</div><div>agent mention: zsu[@user:58387307]zsu,
                           </div><div>team mention: zsu[@team:57440000000359015_Team B]zsu ,<br /></div>
                           <div>Ticket mention: zsu[#257:57440000001206021:57440000001206021]zsu</div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Agent", "propertyValue": { "id": null,
"name": "DELETED-ENTITY", "type": "Agent-Deleted" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "ZUID", "propertyValue": "58387307", "propertyType": "Numeric", "systemProperty": true } ], [ { "propertyName": "Team", "propertyValue": { "id": "57440000000359015", "name": "DELETED-ENTITY", "type": "Team-Deleted" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ], [ { "propertyName": "Ticket", "propertyValue": { "id": "57440000001206021", "name": "257", "type": "Ticket" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [ "FileName1.txt", "FileName2.html", "FileName3.png" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }
コメントの種類:Private、Public

ブループリントの遷移を通じた担当者によるコメントの追加

{ "eventName": "CommentAdded", "eventTime": "2020-06-08T18:43:05.000Z", "actor": { "id": "4000000000059", "name": "Immanuel Francis", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Content", "propertyValue": "<div>New comment added when the escalated transition performed.</div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000546035", "name": "Default path blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Transition", "propertyValue": { "id": "57440000000546045", "name": "To Escalated", "type": "Transition" }, "propertyType": "Entity", "systemProperty": true } ] }

CommentEdited

{ "eventName": "CommentEdited", "eventTime": "2020-06-04T19:2:37.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Content", "propertyValue": { "previousValue": "<div>Comment content</div><div>agent mention: zsu[@user:58387307]zsu,</div>
                              <div>team mention:zsu[@team:57440000000359015_Team B]zsu,</div><div>ticket mention:
                              zsu[#257:57440000001206021:57440000001206021]zsu</div>",
"updatedValue": "<div>Edited content</div><div>zsu[@team:57440000000359001_Team A]zsu ,
                              zsu[@user:55761802]zsu,zsu[#222:57440000000853082:57440000000853082]zsu</div>", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Agent", "propertyValue": { "id": "57440000000359029", "name": "Ravi", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "ZUID", "propertyValue": "58387307", "propertyType": "Numeric", "systemProperty": true } ], [ { "propertyName": "Agent", "propertyValue": { "id": "57440000000195001", "name": "Ragothaman", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "ZUID", "propertyValue": "55761802", "propertyType": "Numeric", "systemProperty": true } ], [ { "propertyName": "Team", "propertyValue": { "id": "57440000000359015", "name": "Team B", "type": "Team" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ], [ { "propertyName": "Team", "propertyValue": { "id": "57440000000359001", "name": "Team A", "type": "Team" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ], [ { "propertyName": "Ticket", "propertyValue": { "id": "57440000001206021", "name": "257", "type": "Ticket" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zyker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ], [ { "propertyName": "Ticket", "propertyValue": { "id": "57440000000853082", "name": "222", "type": "Ticket" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [ "FileName1.docx", "FileName2.pdf" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

CommentDeleted

{ "eventName": "CommentDeleted", "eventTime": "2020-06-04T19:2:58.000Z", "actor": { "id": "57440000000195001", "name": "Aravindan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Content", "propertyValue": "<div>Edited content</div><div>zsu[@team:57440000000359001_Team A]zsu ,
                           zsu[@user:55761802]zsu,zsu[#222:57440000000853082:57440000000853082]zsu</div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Agent", "propertyValue": { "id": "57440000000195001", "name": "Aravindan", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "ZUID", "propertyValue": "55761802", "propertyType": "Numeric", "systemProperty": true } ], [ { "propertyName": "Team", "propertyValue": { "id": "57440000000359001", "name": "Team A", "type": "Team" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ], [ { "propertyName": "Ticket", "propertyValue": { "id": "57440000000853082", "name": "222", "type": "Ticket" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [ "FileName1.xml" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

ApprovalSent

担当者による承認申請の送信

{ "eventName": "ApprovalSent", "eventTime": "2020-05-05T09:55:58.000Z", "actor": { "id": "57440000000195001", "name": "Chandran", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Approval subject here.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "A brief description for why this was needed.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Approvers", "propertyValue": [ { "id": "57440000000359029", "name": "Ragothaman", "type": "Agent" }, { "id": "57440000000168033", "name": "Sugumar", "type": "Agent" } ], "propertyType": "EntityList", "systemProperty": true } ], "actorInfo": [] } 

ブループリントの遷移を通じた担当者による承認申請の送信

{ "eventName": "ApprovalSent", "eventTime": "2020-01-15T05:58:10.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Approval subject here.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "A description for what to approve and why to approve.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Approvers", "propertyValue": [ { "id": "57440000000359029", "name": "Ragothaman", "type": "Agent" }, { "id": "57440000000168033", "name": "Sugumar", "type": "Agent" }, { "id": "57440000000195001", "name": "Francis", "type": "Agent" } ], "propertyType": "EntityList", "systemProperty": true } ], "actorInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000664009", "name": "Default path blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Transition", "propertyValue": { "id": "57440000000664025", "name": "Gather Problem Details", "type": "Transition" }, "propertyType": "Entity", "systemProperty": true } ] } 

ApprovalApproved

{ "eventName": "ApprovalApproved", "eventTime": "2020-01-15T05:58:10.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Approval subject here.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Descritpion for the approval here.", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] } 

ApprovalRejected

{ "eventName": "ApprovalRejected", "eventTime": "2020-01-14T09:43:17.000Z", "actor": { "id": "57440000000359029", "name": "Ravi", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Approval subject here.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Approval description here.", "propertyValue": "Hello", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

FollowersAdded

{ "eventName": "FollowersAdded", "eventTime": "2020-01-14T09:43:38.000Z", "actor": { "id": "57440000000195001", "name": "Ragavan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Followers", "propertyValue": [ { "id": "57440000000359029", "name": "Aravindan", "type": "Agent" } ], "propertyType": "EntityList", "systemProperty": true } ], "actorInfo": [] }

FollowersRemoved

{ "eventName": "FollowersRemoved", "eventTime": "2020-01-14T09:43:41.000Z", "actor": { "id": "57440000000195001", "name": "Meena", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Followers", "propertyValue": [ { "id": "57440000000359029", "name": "Gunasekaran", "type": "Agent" } ], "propertyType": "EntityList", "systemProperty": true } ], "actorInfo": [] }

TagsAdded

{ "eventName": "TagsAdded", "eventTime": "2020-01-14T09:43:58.000Z", "actor": { "id": "57440000000195001", "name": "Meena", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Tags", "propertyValue": [ "tag1", "tag2", "tag3" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

TagsRemoved

{ "eventName": "TagsRemoved", "eventTime": "2020-01-14T09:44:03.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Tags", "propertyValue": [ "tag1", "tag2", "tag3" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

AttachmentAdded

担当者による添付ファイルの追加

{ "eventName": "AttachmentAdded", "eventTime": "2019-06-20T07:12:23.000Z", "actor": { "id": "57440000000168033", "name": "Ragothaman", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "AttachmentInfo", "propertyValue": [ [ { "propertyName": "AttachmentName", "propertyValue": "Arrinera-logo-640x486.jpg", "propertyType": "Text", "systemProperty": true }, { "propertyName": "AttachmentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true } ], "actorInfo": [] } 
対応している添付ファイルの種類:Private、Public

ブループリントの遷移を通じた担当者による添付ファイルの追加

{ "eventName": "AttachmentAdded", "eventTime": "2020-01-15T05:58:11.000Z", "actor": { "id": "57440000000195001", "name": "Aadhavan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "AttachmentInfo", "propertyValue": [ [ { "propertyName": "AttachmentName", "propertyValue": "zenit_retro_camera_photos_map_107245_1920x1080.jpg", "propertyType": "Text", "systemProperty": true }, { "propertyName": "AttachmentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true } ], "actorInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000664009", "name": "Default path blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Transition", "propertyValue": { "id": "57440000000664025", "name": "Gather Problem Details", "type": "Transition" }, "propertyType": "Entity", "systemProperty": true } ] } 

AttachmentUpdated

{ "eventName": "AttachmentUpdated", "eventTime": "2020-05-05T09:54:44.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "AttachmentInfo", "propertyValue": [ [ { "propertyName": "AttachmentName", "propertyValue": "2020-Kawasaki-Ninja-ZX-25R-1.jpg", "propertyType": "Text", "systemProperty": true }, { "propertyName": "AttachmentType", "propertyValue": "Public", "propertyType": "Enum", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true } ], "actorInfo": [] }

AttachmentDeleted

{ "eventName": "AttachmentDeleted", "eventTime": "2020-05-13T11:52:23.000Z", "actor": { "id": "57440000000195001", "name": "Aravindan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "AttachmentInfo", "propertyValue": [ [ { "propertyName": "AttachmentName", "propertyValue": "samsung_philips_headphones_phone_window_sill_cup_105350_1920x1080.jpg", "propertyType": "Text", "systemProperty": true }, { "propertyName": "AttachmentType", "propertyValue": "Public", "propertyType": "Enum", "systemProperty": true } ], [ { "propertyName": "AttachmentName", "propertyValue": "zenit_retro_camera_photos_map_107245_1920x1080.jpg", "propertyType": "Text", "systemProperty": true }, { "propertyName": "AttachmentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true } ], "actorInfo": [] } 

AttachmentRestored

{ "eventName": "AttachmentRestored", "eventTime": "2020-05-13T13:54:23.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "AttachmentInfo", "propertyValue": [ [ { "propertyName": "AttachmentName", "propertyValue": "samsung_philips_headphones_phone_window_sill_cup_105350_1920x1080.jpg", "propertyType": "Text", "systemProperty": true }, { "propertyName": "AttachmentType", "propertyValue": "Public", "propertyType": "Enum", "systemProperty": true } ], [ { "propertyName": "AttachmentName", "propertyValue": "zenit_retro_camera_photos_map_107245_1920x1080.jpg", "propertyType": "Text", "systemProperty": true }, { "propertyName": "AttachmentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true } ], "actorInfo": [] }

AttachmentDeletedRB

{ "eventName": "AttachmentDeletedRB", "eventTime": "2020-01-14T10:0:24.000Z", "actor": { "id": "57440000000195001", "name": "Ravi", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "AttachmentInfo", "propertyValue": [ [ { "propertyName": "AttachmentName", "propertyValue": "red_pine_trees_4k-1920x1080.jpg", "propertyType": "Text", "systemProperty": true }, { "propertyName": "AttachmentType", "propertyValue": "Public", "propertyType": "Enum", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true } ], "actorInfo": [] }

TimeEntryAdded

{ "eventName": "TimeEntryAdded", "eventTime": "2019-12-17T10:44:28.000Z", "actor": { "id": "57440000000195001", "name": "Karthick", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2019-12-17T10:44:24.933Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "performed blueprint transition", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "726", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "27.14", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

TimeEntryUpdated

{ "eventName": "TimeEntryUpdated", "eventTime": "2020-01-14T09:42:03.000Z", "actor": { "id": "57440000000195001", "name": "Meena", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-14T09:40:57.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Description of the time entry.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "49", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Service and Maintenance", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "24.23", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

TimeEntryDeleted

{ "eventName": "TimeEntryDeleted", "eventTime": "2020-01-14T09:42:15.000Z", "actor": { "id": "57440000000195001", "name": "Ragavan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-14T09:40:57.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Description of the time entry.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "49", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Service and Maintenance", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "24.23", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

TimeEntryRestored

{ "eventName": "TimeEntryRestored", "eventTime": "2020-01-14T09:56:12.000Z", "actor": { "id": "57440000000195001", "name": "Gunasekaran", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-14T09:40:57.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "49", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Service and Maintenance", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "24.23", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

SecondaryContactsAdded

{ "eventName": "SecondaryContactsAdded", "eventTime": "2020-05-20T11:54:11.000Z", "actor": { "id": "57440000000195001", "name": "Ragothaman", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "AssociatedContacts", "propertyValue": [ { "id": "57440000000171044", "name": "Ragavi", "type": "Contact" }, { "id": "57440000000320059", "name": "Surya", "type": "Contact" } ], "propertyType": "EntityList", "systemProperty": true } ], "actorInfo": [] }

SecondaryContactsUpdated

{ "eventName": "SecondaryContactsUpdated", "eventTime": "2020-05-20T11:55:12.000Z", "actor": { "id": "57440000000195001", "name": "Ravi", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "AssociatedContacts", "propertyValue": [ { "id": "57440000000171044", "name": "Sundar", "type": "Contact" }, { "id": "57440000000299001", "name": "Dinesh", "type": "Contact" } ], "propertyType": "EntityList", "systemProperty": true }, { "propertyName": "DissociatedContacts", "propertyValue": [ { "id": "57440000000197078", "name": "Daniel", "type": "Contact" }, { "id": "57440000000320059", "name": "Rajan", "type": "Contact" } ], "propertyType": "EntityList", "systemProperty": true } ], "actorInfo": [] }

OvershotDueTime

{ "eventName": "OvershotDueTime", "eventTime": "2020-05-13T11:54:52.000Z", "actor": null, "source": null, "eventInfo": [ { "propertyName": "OvershotType", "propertyValue": "Resolution", "propertyType": "Enum", "systemProperty": true } ], "actorInfo": [] }

BlueprintApplied

{ "eventName": "BlueprintApplied", "eventTime": "2019-12-17T10:44:19.000Z", "actor": { "id": null, "name": "Desk System", "type": "System" }, "source": null, "eventInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000552150", "name": "Default Path Blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true } ], "actorInfo": [] }

BlueprintRevoked

担当者によるブループリントの適用解除

{ "eventName": "BlueprintRevoked", "eventTime": "2020-01-16T10:56:16.000Z", "actor": { "id": "57440000000195001", "name": "Ragavan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000664009", "name": "Sample blueprint name", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "FromState", "propertyValue": "Escalated", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

担当者による設定からのブループリントの適用解除

{ "eventName": "BlueprintRevoked", "eventTime": "2020-06-04T10:41:21.000Z", "actor": { "id": "57440000000195001", "name": "Aravindan", "type": "Agent" }, "source": "Setting", "eventInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000546035", "name": "Face book reply BP", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "FromState", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] } 

スレッド受信によるブループリントの適用解除

{ "eventName": "BlueprintRevoked", "eventTime": "2020-05-05T09:51:37.000Z", "actor": null, "source": "IncomingResponse", "eventInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000572001", "name": "Default path blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "FromState", "propertyValue": "Escalated", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

顧客から評価の受信によるブループリントの適用解除

{ "eventName": "BlueprintRevoked", "eventTime": "2019-12-18T05:12:14.000Z", "actor": null, "source": "CustomerRating", "eventInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000572001", "name": "Default path blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "FromState", "propertyValue": "Closed", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

ワークフロールールによるブループリントの適用解除

{ "eventName": "BlueprintRevoked", "eventTime": "2019-12-17T10:50:13.000Z", "actor": { "id": null, "name": "Secondary flow", "type": "Workflow" }, "source": null, "eventInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000552150", "name": "Default path blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "FromState", "propertyValue": "Escalated", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [ { "propertyName": "FieldUpdateName", "propertyValue": "Sample field update name", "propertyType": "Text", "systemProperty": true } ] }

マクロによるブループリントの適用解除

{ "eventName": "BlueprintRevoked", "eventTime": "2020-01-16T14:16:56.000Z", "actor": { "id": null, "name": "Sample macro name", "type": "Macro" }, "source": null, "eventInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000674001", "name": "Fault case blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "FromState", "propertyValue": "Details Gathered", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [ { "propertyName": "FieldUpdateName", "propertyValue": "Open Again", "propertyType": "Text", "systemProperty": true } ] } 

時間基準ルールによるブループリントの適用解除

{ "eventName": "BlueprintRevoked", "eventTime": "2019-12-16T06:39:22.000Z", "actor": { "id": null, "name": "Sample supervise name", "type": "Supervise" }, "source": null, "eventInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000552150", "name": "Fault case blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "FromState", "propertyValue": "Escalated", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [ { "propertyName": "FieldUpdateName", "propertyValue": "Update status to Custom status", "propertyType": "Text", "systemProperty": true } ] }

ライセンスのダウングレードによるブループリントの適用解除

{ "eventName": "BlueprintRevoked", "eventTime": "2020-06-08T18:10:35.000Z", "actor": { "id": null, "name": "Desk System", "type": "System" }, "source": "LicenseDowngrade", "eventInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "292562000001761001", "name": "test", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "FromState", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

BlueprintTransitionPerformed

{ "eventName": "BlueprintTransitionPerformed", "eventTime": "2019-12-17T10:44:28.000Z", "actor": { "id": "57440000000195001", "name": "Ragothaman", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Blueprint", "propertyValue": { "id": "57440000000552150", "name": "Default Path Blueprint", "type": "Blueprint" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Transition", "propertyValue": { "id": "57440000000552166", "name": "To Escalated", "type": "Transition" }, "propertyType": "Entity", "systemProperty": true } ], "actorInfo": [] }

BlueprintStateMoved

顧客から評価の受信によるブループリントの状態の移動

{ "eventName": "BlueprintStateMoved", "eventTime": "2019-12-18T11:39:57.000Z", "actor": null, "source": "CustomerRating", "eventInfo": [ { "propertyName": "FromState", "propertyValue": "Closed", "propertyType": "Text", "systemProperty": true }, { "propertyName": "ToState", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

スレッド受信によるブループリントの状態の移動

{ "eventName": "BlueprintStateMoved", "eventTime": "2019-12-18T11:6:18.000Z", "actor": null, "source": "IncomingResponse", "eventInfo": [ { "propertyName": "FromState", "propertyValue": "Escalated", "propertyType": "Text", "systemProperty": true }, { "propertyName": "ToState", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

ワークフロールールによるブループリントの状態の移動

{ "eventName": "BlueprintStateMoved", "eventTime": "2020-01-17T05:38:27.000Z", "actor": { "id": null, "name": "Sample workflow name", "type": "Workflow" }, "source": null, "eventInfo": [ { "propertyName": "FromState", "propertyValue": "Details Gathered", "propertyType": "Text", "systemProperty": true }, { "propertyName": "ToState", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [ { "propertyName": "FieldUpdateName", "propertyValue": "Open Again", "propertyType": "Text", "systemProperty": true } ] }

マクロによるブループリントの状態の移動

{ "eventName": "BlueprintStateMoved", "eventTime": "2020-01-17T05:37:06.000Z", "actor": { "id": null, "name": "Sample Macro Name", "type": "Macro" }, "source": null, "eventInfo": [ { "propertyName": "FromState", "propertyValue": "Details Gathered", "propertyType": "Text", "systemProperty": true }, { "propertyName": "ToState", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [ { "propertyName": "FieldUpdateName", "propertyValue": "Open Again", "propertyType": "Text", "systemProperty": true } ] }

時間基準ルールによるブループリントの状態の移動

{ "eventName": "BlueprintStateMoved", "eventTime": "2020-01-17T05:45:12.000Z", "actor": { "id": null, "name": "Supervise to Revoke BP", "type": "Supervise" }, "source": null, "eventInfo": [ { "propertyName": "FromState", "propertyValue": "Details Gathered", "propertyType": "Text", "systemProperty": true }, { "propertyName": "ToState", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [ { "propertyName": "FieldUpdateName", "propertyValue": "Open Again", "propertyType": "Text", "systemProperty": true } ] }

CustomFunctionExecuted

ワークフロールールを通じたカスタム関数の実行

{ "eventName": "CustomFunctionExecuted", "eventTime": "2019-09-18T05:33:26.000Z", "actor": { "id": null, "name": "Reopen ticket if task not completed", "type": "Workflow" }, "source": null, "eventInfo": [], "actorInfo": [ { "propertyName": "CustomFunctionName", "propertyValue": "Reopen Tickets for Open Tasks", "propertyType": "Text", "systemProperty": true } ] }

ブループリントの遷移を通じたカスタム関数の実行

{ "eventName": "CustomFunctionExecuted", "eventTime": "2019-12-18T06:12:40.000Z", "actor": { "id": "57440000000572001", "name": "Fault case blueprint", "type": "Blueprint" }, "source": null, "eventInfo": [], "actorInfo": [ { "propertyName": "CustomFunctionName", "propertyValue": "Reopen Tickets for Open Tasks", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Transition", "propertyValue": { "id": "57440000000572011", "name": "To On hold", "type": "Transition" }, "propertyType": "Entity", "systemProperty": true } ] }

NotificationSent

ワークフロールールを通じた通知の送信

{ "eventName": "NotificationSent", "eventTime": "2019-12-17T10:50:13.000Z", "actor": { "id": null, "name": "Default workflow", "type": "Workflow" }, "source": null, "eventInfo": [ { "propertyName": "Recipients", "propertyValue": [ "rajendran@zylker.com", "aravindan@zylker.com" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [ { "propertyName": "AlertName", "propertyValue": "Alert Case Owner and Manager about workflow changes", "propertyType": "Text", "systemProperty": true } ] }

時間基準ルールを通じた通知の送信

{ "eventName": "NotificationSent", "eventTime": "2019-12-17T10:32:58.000Z", "actor": { "id": null, "name": "Supervise name", "type": "Supervise" }, "source": null, "eventInfo": [ { "propertyName": "Recipients", "propertyValue": [ "\"Karthick\" <karthick@zohocorp.com>", " \"Aravind\" <aravind@localzohomail.com>", " Dani <dani@gmail.com>" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [ { "propertyName": "AlertName", "propertyValue": "Sample alert name", "propertyType": "Text", "systemProperty": true } ] }

マクロを通じた通知の送信

{ "eventName": "NotificationSent", "eventTime": "2020-01-14T11:2:21.000Z", "actor": { "id": null, "name": "Sample macro rule", "type": "Macro" }, "source": null, "eventInfo": [ { "propertyName": "Recipients", "propertyValue": [ "\"Ravi\" <ravi@gmail.com>", " Meena <meena@gmail.com>" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [ { "propertyName": "AlertName", "propertyValue": "Alert For Macro", "propertyType": "Text", "systemProperty": true }, { "propertyName": "MacroTriggerer", "propertyValue": { "id": "57440000000195001", "name": "Ragothaman", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true } ] }

ブループリントの遷移における通知の送信

{ "eventName": "NotificationSent", "eventTime": "2019-12-18T06:12:38.000Z", "actor": { "id": "57440000000572001", "name": "With no Open State", "type": "Blueprint" }, "source": null, "eventInfo": [ { "propertyName": "Recipients", "propertyValue": [ "\"Ragavan\" <ragavan@gamail.com>", "\"Kannan\" <kannan@gmail.com>" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [ { "propertyName": "AlertName", "propertyValue": "Blueprint alert name", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Transition", "propertyValue": { "id": "57440000000572011", "name": "To On hold", "type": "Transition" }, "propertyType": "Entity", "systemProperty": true } ] }

通知ルールによる通知の送信

{ "eventName": "NotificationSent", "eventTime": "2020-05-13T11:39:41.000Z", "actor": { "id": null, "name": "Notify agent when a ticket is assigned", "type": "NotificationRule" }, "source": null, "eventInfo": [ { "propertyName": "NotificationType", "propertyValue": "EmailNotification", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "Recipients", "propertyValue": "kannan@zoho.com", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

連絡先に対する解決の通知

{ "eventName": "NotificationSent", "eventTime": "2019-12-17T14:11:56.000Z", "actor": { "id": "57440000000195001", "name": "Sugumar", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "NotificationName", "propertyValue": "Resolution Contact Notification", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

CallAdded

{ "eventName": "CallAdded", "eventTime": "2020-01-14T09:53:45.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Call subject here", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "Scheduled", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "Highest", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Category", "propertyValue": "Call", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

CallUpdated

{ "eventName": "CallUpdated", "eventTime": "2020-01-14T09:54:55.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Call subject goes here.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "In Progress", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "Normal", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Category", "propertyValue": "Call", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

CallDeleted

{ "eventName": "CallDeleted", "eventTime": "2019-09-16T07:20:44.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Discussion about product delivery", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "Scheduled", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "High", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Start Date", "propertyValue": "2019-09-18T06:30:00.000Z", "propertyType": "DateTime", "systemProperty": true } ], "actorInfo": [] }

CallRestored

{ "eventName": "CallRestored", "eventTime": "2019-09-18T14:38:54.000Z", "actor": { "id": "57440000000195001", "name": "Francis", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Discussion about product delivery", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "Scheduled", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "High", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Start Date", "propertyValue": "2019-09-18T06:30:00.000Z", "propertyType": "DateTime", "systemProperty": true } ], "actorInfo": [] }

CallCommentAdded

{ "eventName": "CallCommentAdded", "eventTime": "2020-06-04T19:35:40.000Z", "actor": { "id": "57440000000195001", "name": "Aravindan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Call Subject", "propertyValue": "Call Subject", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Content", "propertyValue": "<div>Comment content zsu[@team:57440000000359001_Team A]zsu&nbsp;</div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Team", "propertyValue": { "id": "57440000000359001", "name": "Team A", "type": "Team" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [ "FileName1.html" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

CallCommentEdited

{ "eventName": "CallCommentEdited", "eventTime": "2020-05-12T06:3:07.000Z", "actor": { "id": "3263000002195001", "name": "Vimal", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Call Subject", "propertyValue": "Call subject goes here.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Content", "propertyValue": { "previousValue": "A new activity zsu[#activity:3263000006251454:3263000006251454]zsu
                              has beed created.", "updatedValue": "A new activity zsu[#activity:3263000006251454:3263000006251454}zsu
                               has been created by Vimal.",
"type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Call", "propertyValue": { "id": "3263000006251454", "name": "Outbound Unanswered Call", "type": "Call" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "3263000003283042", "name": "Black Widow", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

CallCommentDeleted

{ "eventName": "CallCommentDeleted", "eventTime": "2020-06-04T19:36:44.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Call Subject", "propertyValue": "Call Subject", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Content", "propertyValue": "<div>Comment content with different mentions.
                          zsu[@user:58387307]zsu&nbsp;<br /></div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Agent", "propertyValue": { "id": "57440000000359029", "name": "Sugumar", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "ZUID", "propertyValue": "58387307", "propertyType": "Numeric", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

CallTimeEntryAdded

{ "eventName": "CallTimeEntryAdded", "eventTime": "2020-05-19T12:39:26.000Z", "actor": { "id": "57440000000195001", "name": "Sugumar", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-05-19T12:38:55.262Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Call description", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "3722", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Customer Service", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "70.9", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

CallTimeEntryUpdated

{ "eventName": "CallTimeEntryUpdated", "eventTime": "2020-05-19T12:39:45.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-05-19T12:38:55.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Added a call to add a time entry.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "3722", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Product Consultation", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "70.9", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

CallTimeEntryDeleted

{ "eventName": "CallTimeEntryDeleted", "eventTime": "2020-05-19T12:39:53.000Z", "actor": { "id": "57440000000195001", "name": "Ragothaman", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-05-19T12:38:55.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "3722", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Product Consultation", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "70.9", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

CallTimeEntryRestored

{ "eventName": "CallTimeEntryRestored", "eventTime": "2020-05-19T12:43:06.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-05-19T12:38:55.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "3722", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Product Consultation", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "70.9", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

EventAdded

{ "eventName": "EventAdded", "eventTime": "2019-06-20T07:17:07.000Z", "actor": { "id": "57440000000168033", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Event subject goes here.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "In Progress", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "High", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Category", "propertyValue": "Demo", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

EventUpdated

{ "eventName": "EventUpdated", "eventTime": "2019-09-17T11:1:39.000Z", "actor": { "id": "57440000000359029", "name": "Someone New", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Event subject.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "Canceled", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "High", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Category", "propertyValue": "Demo", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Start Date", "propertyValue": "2019-06-21T06:30:00.000Z", "propertyType": "DateTime", "systemProperty": true } ], "actorInfo": [] }

EventDeleted

{ "eventName": "EventDeleted", "eventTime": "2019-09-16T07:20:44.000Z", "actor": { "id": "57440000000195001", "name": "Aadhavan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Events subject.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "In Progress", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "High", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Category", "propertyValue": "Demo", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Start Date", "propertyValue": "2019-09-25T06:30:00.000Z", "propertyType": "DateTime", "systemProperty": true } ], "actorInfo": [] }

EventRestored

{ "eventName": "EventRestored", "eventTime": "2019-09-18T14:38:54.000Z", "actor": { "id": "57440000000195001", "name": "Ragothaman", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Demo about product", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "In Progress", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "High", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Category", "propertyValue": "Demo", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Start Date", "propertyValue": "2019-09-25T06:30:00.000Z", "propertyType": "DateTime", "systemProperty": true } ], "actorInfo": [] }

EventCommentAdded

{ "eventName": "EventCommentAdded", "eventTime": "2020-06-04T19:41:26.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Event Subject", "propertyValue": "Event Subject.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Content", "propertyValue": "<div>Comment content with no mention</div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [ "FileName1.txt", "FileName2.jpg" ], "propertyType": "TextList", "systemPropery": true } ], "actorInfo": [] }

EventCommentEdited

{ "eventName": "EventCommentEdited", "eventTime": "2020-06-04T19:41:48.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Event Subject", "propertyValue": "Event Subject.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Content", "propertyValue": { "previousValue": "<div>Comment content with no mention</div>", "updatedValue": "<div>Comment editied content whti a at mention
                              zsu[@team:57440000000359001_Team A]zsu&nbsp;</div>", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Team", "propertyValue": { "id": "57440000000359001", "name": "Team A", "type": "Team" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

EventCommentDeleted

{ "eventName": "EventCommentDeleted", "eventTime": "2020-06-04T19:41:53.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Event Subject", "propertyValue": "Event subject value.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Content", "propertyValue": "<div>Comment edited content with a at mention
                          zsu[@team:57440000000359001_Team A]zsu&nbsp;</div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Team", "propertyValue": { "id": "57440000000359001", "name": "Team A", "type": "Team" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [ "FileName1.txt" ], "propertyType": "Enum", "systemProperty": true } ], "actorInfo": [] }

EventTimeEntryAdded

{ "eventName": "EventTimeEntryAdded", "eventTime": "2020-01-14T10:10:43.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-14T10:10:02.531Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Event time entry description", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "275", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Service and Maintenance", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "6.44", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

EventTimeEntryUpdated

{ "eventName": "EventTimeEntryUpdated", "eventTime": "2020-01-14T10:11:22.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-13T10:10:00.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Updated time entry description.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "7475", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Upgrade Request", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "96.44", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

EventTimeEntryDeleted

{ "eventName": "EventTimeEntryDeleted", "eventTime": "2020-01-14T10:11:30.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-13T10:10:00.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Time entry description.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "7475", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Upgrade Request", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "96.44", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

EventTimeEntryRestored

{ "eventName": "EventTimeEntryRestored", "eventTime": "2020-01-14T10:14:50.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-13T10:10:00.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "7475", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Upgrade Request", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "96.44", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

TaskAdded

ワークフロールールを通じたタスクの追加

{ "eventName": "TaskAdded", "eventTime": "2019-12-17T10:50:13.000Z", "actor": { "id": null, "name": "Default workflow", "type": "Workflow" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Workflow added this task", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "In Progress", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "High", "propertyType": "Text", "systemProperty": true }, { "propertyName": "DueDate", "propertyValue": "2019-12-17T10:55:13.750Z", "propertyType": "DateTime", "systemProperty": true } ], "actorInfo": [] }

ブループリントの遷移を通じたタスクの追加

{ "eventName": "TaskAdded", "eventTime": "2019-12-18T06:12:38.000Z", "actor": { "id": "57440000000572001", "name": "Defalut path blueprint", "type": "Blueprint" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Automated Task Subject", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "In Progress", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "High", "propertyType": "Text", "systemProperty": true }, { "propertyName": "DueDate", "propertyValue": "2019-12-18T06:17:38.498Z", "propertyType": "DateTime", "systemProperty": true } ], "actorInfo": [ { "propertyName": "Transition", "propertyValue": { "id": "57440000000572011", "name": "To On hold", "type": "Transition" }, "propertyType": "Entity", "systemProperty": true } ] }

TaskUpdated

{ "eventName": "TaskUpdated", "eventTime": "2019-12-06T09:22:30.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "Updated subject of the task", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "In Progress", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "Highest", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Category", "propertyValue": "", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

TaskDeleted

{ "eventName": "TaskDeleted", "eventTime": "2020-05-13T11:52:23.000Z", "actor": { "id": "57440000000195001", "name": "Chandran", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "New Task BY BP", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "In Progress", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "Highest", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

TaskRestored

{ "eventName": "TaskRestored", "eventTime": "2020-05-13T13:54:23.000Z", "actor": { "id": "57440000000195001", "name": "Meena", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Subject", "propertyValue": "New Task BY BP", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "In Progress", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Priority", "propertyValue": "Highest", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

TaskCommentAdded

{ "eventName": "TaskCommentAdded", "eventTime": "2020-06-04T19:39:11.000Z", "actor": { "id": "57440000000195001", "name": "Ravi", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Task Subject", "propertyValue": "Task Subject", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Content", "propertyValue": "<div>Comment content zsu[#257:57440000001206021:57440000001206021]zsu</div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Ticket", "propertyValue": { "id": "57440000001206021", "name": "257", "type": "Ticket" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

TaskCommentEdited

{ "eventName": "TaskCommentEdited", "eventTime": "2020-06-04T19:39:50.000Z", "actor": { "id": "57440000000195001", "name": "Ragothaman", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Task Subject", "propertyValue": "Task Subject", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Content", "propertyValue": { "previousValue": "<div>Comment content zsu[#257:57440000001206021:57440000001206021]zsu</div>", "updatedValue": "<div>All mentions possible in the ticket are possible in activities too.
                              </div><div>zsu[@user:58387307]zsu&nbsp;<br /></div>", "type": "Text" }, "propertyType": "ValueTransition", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Agent", "propertyValue": { "id": "57440000000359029", "name": "Ravi", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "ZUID", "propertyValue": "58387307", "propertyType": "Numeric", "systemProperty": true } ], [ { "propertyName": "Ticket", "propertyValue": { "id": "57440000001206021", "name": "257", "type": "Ticket" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [ "FileName1.xml" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

TaskCommentDeleted

{ "eventName": "TaskCommentDeleted", "eventTime": "2020-06-04T19:39:59.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "Task Subject", "propertyValue": "Task Subject", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Content", "propertyValue": "<div>All mentions possible in the ticket are possible in activities too.
                          </div><div>zsu[@user:58387307]zsu&nbsp;<br /></div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CommentType", "propertyValue": "Private", "propertyType": "Enum", "systemProperty": true }, { "propertyName": "AtMentions", "propertyValue": [ [ { "propertyName": "Agent", "propertyValue": { "id": "57440000000359029", "name": "Ragothaman", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "ZUID", "propertyValue": "58387307", "propertyType": "Numeric", "systemProperty": true } ] ], "propertyType": "PropertyGroupList" }, { "propertyName": "AttachmentNames", "propertyValue": [ "FileName1.html", "FileName2.html" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

TaskTimeEntryAdded

{ "eventName": "TaskTimeEntryAdded", "eventTime": "2020-01-14T10:16:19.000Z", "actor": { "id": "57440000000195001", "name": "Sugumar", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-14T10:15:34.233Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Description of the time entry", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "179", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Product Consultation", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "12.98", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] } 

TaskTimeEntryUpdated

{ "eventName": "TaskTimeEntryUpdated", "eventTime": "2020-01-14T10:16:51.000Z", "actor": { "id": "57440000000195001", "name": "Ravi", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-14T10:15:34.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Description of the time entry.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "3779", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Service and Maintenance", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "92.98", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

TaskTimeEntryDeleted

{ "eventName": "TaskTimeEntryDeleted", "eventTime": "2020-01-14T10:17:01.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-14T10:15:34.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "Description of this time entry goes here.", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "3779", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Service and Maintenance", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "92.98", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

TaskTimeEntryRestored

{ "eventName": "TaskTimeEntryRestored", "eventTime": "2020-01-14T10:17:12.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "ExecutionTime", "propertyValue": "2020-01-14T10:15:34.000Z", "propertyType": "DateTime", "systemProperty": true }, { "propertyName": "Duration", "propertyValue": "3779", "propertyType": "Duration", "systemProperty": true }, { "propertyName": "RequestChargeType", "propertyValue": "Service and Maintenance", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Cost", "propertyValue": "92.98", "propertyType": "Numeric", "systemProperty": true } ], "actorInfo": [] }

BugCreated

Zoho BugTrackerでの課題の作成

{ "eventName": "BugCreated", "eventTime": "2019-10-14T12:35:53.000Z", "actor": { "id": "57440000000195001", "name": "Ragavan", "type": "Agent" }, "source": "ZohoBugTracker", "eventInfo": [ { "propertyName": "BugKey", "propertyValue": "AH1-I1", "propertyType": "Text", "systemProperty": true }, { "propertyName": "BugTitle", "propertyValue": "Bug title here.", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

Jiraでの課題の作成

{ "eventName": "BugCreated", "eventTime": "2020-05-26T16:0:40.000Z", "actor": { "id": "57440000000195001", "name": "Ragothaman", "type": "Agent" }, "source": "Jira", "eventInfo": [ { "propertyName": "BugKey", "propertyValue": "CBV4-4796", "propertyType": "Text", "systemProperty": true }, { "propertyName": "BugTitle", "propertyValue": "Bug title here", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

BugLinked

{ "eventName": "BugLinked", "eventTime": "2019-10-14T12:48:23.000Z", "actor": { "id": "57440000000195001", "name": "Aravindan", "type": "Agent" }, "source": "ZohoBugTracker", "eventInfo": [ { "propertyName": "BugKey", "propertyValue": "Bug Key-AH1-I2", "propertyType": "Text", "systemProperty": true }, { "propertyName": "BugTitle", "propertyValue": "Bug title here.", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] } 

BugDelinked

{ "eventName": "BugDelinked", "eventTime": "2019-10-14T13:11:04.000Z", "actor": { "id": "57440000000195001", "name": "Kannan", "type": "Agent" }, "source": "ZohoBugTracker", "eventInfo": [], "actorInfo": [] }

InvoiceCreated

Zoho Booksでの請求書の作成

{ "eventName": "InvoiceCreated", "eventTime": "2020-05-26T15:40:49.000Z", "actor": { "id": "57440000000195001",
"name": "Ragothaman", "type": "Agent" }, "source": "ZohoBooks", "eventInfo": [ { "propertyName": "InvoiceNumber", "propertyValue": "INV-003269", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CustomerName", "propertyValue": "Magesh", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

Zoho Invoiceでの請求書の作成

{ "eventName": "InvoiceCreated", "eventTime": "2020-05-26T15:32:52.000Z", "actor": { "id": "57440000000195001",
"name": "Ragothaman", "type": "Agent" }, "source": "ZohoInvoice", "eventInfo": [ { "propertyName": "InvoiceNumber", "propertyValue": "INV-001481", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CustomerName", "propertyValue": "Jeeva", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

EstimateCreated

Zoho Booksでの見積書の作成

{ "eventName": "EstimateCreated", "eventTime": "2020-05-26T15:38:18.000Z", "actor": { "id": "57440000000195001",
"name": "Ragothaman", "type": "Agent" }, "source": "ZohoBooks", "eventInfo": [ { "propertyName": "EstimateNumber", "propertyValue": "EST-000159", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CustomerName", "propertyValue": "Arun", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

Zoho Invoiceでの見積書の作成

{ "eventName": "EstimateCreated", "eventTime": "2020-05-26T15:35:49.000Z", "actor": { "id": "57440000000195001",
"name": "Ragothaman", "type": "Agent" }, "source": "ZohoInvoice", "eventInfo": [ { "propertyName": "EstimateNumber", "propertyValue": "EST-000007", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CustomerName", "propertyValue": "Vignesh", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

SalesOrderCreated

{ "eventName": "SalesOrderCreated", "eventTime": "2020-05-26T15:42:55.000Z", "actor": { "id": "57440000000195001",
"name": "Ragothaman", "type": "Agent" }, "source": "ZohoInventory", "eventInfo": [ { "propertyName": "SalesOrderNumber", "propertyValue": "SO-00049", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CustomerName", "propertyValue": "Karthick", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }



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