An update to improve email delivery | Email Authentication & Relay
Update Rollout
Latest Update: Enterprise users (8th July, 2025)
This update is now live for Enterprise plan users in all regions. This includes People Plus, but not Zoho One, which will be covered in an upcoming update.
Professional users (31st May 2025)
Update was made live for Professional plan users in all regions.
Standard users - US DC (26th May, 2025)
Update was made live for Standard plan users in the USA region.
Standard users - Except US DC (5th May, 2025)
Update was made live for Standard plan users from all regions except the USA.
For Trial Users (signed up on or after April 8, 2025)
If your email-sending domain is not authenticated, all emails will be sent from Zoho Recruit's authenticated domains by default. This update was made live across all data centers. Once you authenticate your domain, emails will automatically be sent from your own email address.
For Free Plan Users
All emails will be sent from Zoho Recruit’s authenticated domains. This update is active across all data centers. To send emails from your own domain, you’ll need to upgrade to a paid plan and complete email authentication.
Dear Zoho Recruit Community,
We hope this message finds you well. This post is to inform you about an important update regarding the authentication of all email domains in your Zoho Recruit account.
Effective 31st March 2025, emails sent using email addresses with unauthenticated email domains will be delivered via our internal relay servers.
What does this mean?
After 31st March 2025, if an email is sent using an email address with a unauthenticated email domain, instead of being sent to the recipient(s) via your email provider's servers, it will be rerouted through ZeptoMail. See the image below for a visual representation of this change.
What is ZeptoMail?
ZeptoMail is Zoho's transactional email service that automates the sending of key emails to users like password resets, welcome emails, and invoices. See More
How will change affect me?
When an email is sent through our relay servers (ZeptoMail), the following changes will apply;
From & Reply-To addresses
We are now requiring domain authentication for all email-sending domains. If users have been sending emails from non-authenticated addresses, their email addresses will be automatically reformatted unless their domains are authenticated.
For example, if a user sends an email from sales@zylker.com while the zylker.com domain has not been authenticated, recipients will see sales.zylker.com@viazohorecruit.com as the From address. This will also become the default Reply-To address, but you will still receive all email replies in your inbox.
Refer the table below to see how unauthenticated email addresses are reformatted based on your plan/domain:
Plan | Domain Type (Unauthenticated domains only) | Sender Email Format |
Paid | Business Domain (Ex: patricia.b@zylker.com) | patricia.b@viazohorecruit.com |
Public Domain (Ex: patricia.b@gmail.com) | patricia.b@viafreezohorecruit.com | |
Trial | Business Domain (Ex: patricia.b@zylker.com) | patricia.b@viafreezohorecruit.com |
Free | Business Domain (Ex: patricia.b@zylker.com) | patricia.b@viafreezohorecruit.com |
Public Domain (Ex: patricia.b@gmail.com) |
This mandate enhances Zoho Recruit's sender reputation and ensures compliance with industry standards. Since Zoho Recruit operates on a shared email-sending infrastructure, it’s crucial to protect customers with authenticated domains from the risks posed by non-authenticated senders.
To avoid disruptions to your existing emails, workflows, and business communications, please ensure all domains used for sending emails from your Zoho Recruit account are authenticated. For more details on public domain restrictions, see this post.
Email Tracking
Due to the email being sent via our Relay Servers, it will not be shown in your email inbox. You can see the sent email only from the Related List section of the record in Zoho Recruit. This may affect any email configurations made in your account, say filters added in your email inbox configured using IMAP.
What you can do
To avoid facing the above-stated issues, follow the 2-step process detailed below.
STEP #1: Authenticate your email domains
Authenticating your domain is a one-time action and will likely take you or your organization's IT team a few minutes to finish. Go to Setup > General > Email Settings > Email Authentication to add your email domain(s) and authenticate them. Visit Help Center
STEP #2: Set Up Email Relay
Email Relay allows you to route emails through our (ZeptoMail's) server while sending emails from Zoho Recruit. Once the relay server is setup, any emails you send will follow a path like this: Zoho Recruit → Relay server → Recipient. Go to Setup > General > Email Settings > Email Relay and add your server details. Visit Help Center
This update will protect every user with an email address connected to these domains from facing email deliverability issues and potential security threats. If you have any questions or require assistance with this change, please reach out to us at support@zohorecruit.com.
Regards,
Team Zoho Recruit
Topic Participants
Pradyumn K
Lmorales
Indu
Educators Overseas
Sebastian
Sticky Posts
Zoho Recruit Community Meet-up - India (Venues Finalised)
Zoho Recruit Community Meet-up - India (Venues Finalised) Namaste, India. 🙏🏼 The Zoho Recruit team is hitting the road—and we're absolutely excited behind the scenes. Join us for the Zoho Recruit India Meet-up 2026, a morning designed to make your recruitingZoho Recruit Community Meetup - London 🇬🇧 (Venue Finalised)
Hello Recruiters! We’re excited to announce that the Zoho Recruit team is coming to the UK for an in-person Zoho User Group (ZUG) Meetup in London! This is your chance to connect with fellow Zoho users, learn from experts, and walk away with actionableAn update to improve email delivery | Email Authentication & Relay
Update Rollout Latest Update: Enterprise users (8th July, 2025) This update is now live for Enterprise plan users in all regions. This includes People Plus, but not Zoho One, which will be covered in an upcoming update. Professional users (31st May 2025)Zoho Recruit User Group Meet-up | INDIA 2025 (Venue Finalised)
Hello Zoho Recruit users from India, We’re pleased and excited to announce our 2025 edition of Zoho user group meet-up in India in five cities! In this meet-up, our team of experts will help you understand the intricate nuances to use Zoho Recruit better,Zoho Recruit is coming to the UK | Zoho Community Learning Series
Customers from the United Kingdom, Exciting news: We will be in London for the Zoho Recruit user meet up. Our team will help you better understand the intricate nuances of Zoho Recruit to help you hire faster, inform about new and upcoming features, and
Recent Topics
I want to prefill CRM Account information using the GSTIN of the Customer
Currently i need to add account details manually in zoho crm and when it syncs in zoho books manual working needs to be done. Whereas in zoho books i can prefill the customer details using the GSTIN which is great feature. Can the same be enabled for#5 Is This Actually The Right Tool For Me?
Day 5: Before Meera brought six months of business history into Zoho Invoice, she stopped and asked herself a very sensible question: Is this actually the right tool for me? It is much easier to ask that now than after moving all your data. The UsualTimesheet entry and comment on the actual timesheet
Dear madam/sir, It would be really helpful if we could add an option to comment on a specific timesheet entry, after the employee logs a time-log. Would that be possible in the future? Or can you suggest another way to do this?OpenAI Is Moving to the Responses API: Here's What It Means for SalesIQ
OpenAI has deprecated its Assistants API and is moving to the Responses API. If you're using OpenAI Assistants with SalesIQ, you may be wondering if you need to make any changes to your existing setup. You don't. SalesIQ has already taken care of theNeed Native Support for docx files in Zoho Writer
Absolutely love Zoho Writer, but often need to share files by email with people who are in the Office ecosystem. Downloading a file as docx, then sending it by email, getting the comments back, converting it to Zoho format, editing it, then convertingCRM integration issues
hi Just start testing Campaigns. Read up on up on these issues but can not find an answer. I am super admin. 1) its only showing 1002 contacts, I have a 2500 plan which is confirmed in dashboard. I says it sync'd 1400. I've looked at missing contacts,What's New in Zoho Expense: Integrated Business Travel and AI-Powered Expense Management
This release brings a wide range of updates across Zoho Expense, including new AI-powered capabilities, enhancements to corporate cards, expense management, audits, and more. Keep reading to know how the new updates can transform your travel and expenseChatGPT Plugin / MCP Server auth error
Hi all I'm trying to connect the ChatGPT plugin for Zoho CRM but after username stage of the auth process, I get this error from the URL https://mcp.zoho.eu/mcp-client/ {"error_description":"Invalid request url, Request is not as per defined in oauthProject Management Platforms for AI Agents: What Matters Most?
Zoho Projects is already going beyond basic AI assistance with MCP, AI Bridge, and integrations that let AI models access project data and perform actions. That raises an interesting question: what should a project management platform for AI agents actuallySync workdrive feature inside ZohoCRM
Hi, I'm exploring the new workdrive/ZohoCRM connector released by Zoho to replace the free extension workdriveforCRM which is decomissioned https://marketplace.zoho.com/app/crm/zoho-workdrive-for-zoho-crm I'm rather upset with this long awaited feature,Adding Custom Status Options in Work Order Action Menu
Hello FSM Team, We would like to inquire if it is possible to add more custom options in the Work Order action/status dropdown (e.g., Cancel, Terminate, Non-Billable, Void, etc.). Currently, the available options are limited, and we are unable to customizeMTA - BAD IP reputation by outlook/hotmail
Messages to Microsoft email servers are bouncing back due to poor reputation. Message: 4.7.650 The mail server [136.143.188.206] has been temporarily rate limited due to IP reputation. For e-mail delivery information see https://postmaster.live.com (S775)Timesheet Task Icons
In the image below which shows the task field drop down when creating a timesheet against a project and task. What do the icons mean the the right side column against each task? I can't find any documentation or guide that explains what the no entry sign,Open Records in a New Browser Tab
Hi FSM Team, Just a suggestion: It would be helpful to have a right-click → Open in New Tab option in FSM, similar to CRM. This should ideally work for any clickable record or module, allowing users to open multiple records in separate tabs without losingFacturation électronique 2026 - obligation dès le 1er septembre 2026
Bonjour, Je me permets de réagir à divers posts publiés ici et là concernant le projet de E-Invoicing, dans le cadre de la facturation électronique prévue très prochainement. Dans le cadre du passage à la facturation électronique pour les entreprises,Marketing Tip #18: Make your online store mobile-friendly to improve traffic
Most online shoppers browse on their phones first. If your store is hard to read, slow to load, or tricky to navigate on mobile, they’ll bounce fast. A mobile-friendly store doesn’t just look nice; it improves engagement, reduces drop-offs, and helpsCannot add note to record on mobile
In the latest version of the mobile app - if a record already has notes associated with it - you can add a note via the mobile app - if a record does not have previous notes there is no way to add a new one - it allows me only to send emailDashboards for Customers
Is it possible to build dashboards for each customers in the community for their tickets?Custom color coding for your entities
Our brains are fine tuned to recognize colors before any text or shapes, making color coding a powerful tool to organize data and find items quickly. Color coding of our day-to-day work help with quickly processing the information, reducing cognitiveThe Social Wall: August 2026
Hello everyone. Welcome to the August 2026 edition of The Social Wall. This month, we're bringing you updates that make it easier to reach your audience, manage more channels, and streamline your publishing workflow. Here’s what’s new. WhatsApp bulk messagingCheck out in Meetings
Why there is no check out in Meetings of Zoho CRM, very difficult to trackHow do I get to "Admin Panel"
I just started a Cliq account. I am the sole administrator. As I read the documentation, I keep seeing reference to an "Admin Panel". I see no way to access this from my Cliq account. How do I access this panel?【初開催！ オンライン】Zoho Campaigns メール配信の基礎・活用勉強会を開催します！ 10/15 参加無料
ユーザーの皆さま、こんにちは。 Zoho コミュニティグループの中野です。 Zoho ユーザーコミュニティ初となる、メールマーケティングをテーマにしたオンライン勉強会を開催します！ ▶︎イベント詳細・参加登録はこちら 今回取り上げるサービスは「Zoho Campaigns」です。 「Zoho CRMとZoho Campaignsのどちらからメールを配信すればよいか分からない」 「一斉配信はできるようになったけれど、現在のリスト管理や設定が正しいか不安」 「メールを送るだけで終わり、配信後の改善につなげられていない」Marketing Tip #46: Run flash sales the right way
A flash sale can do a lot for your store. It can clear slow-moving inventory, spike revenue on a slow day, or reward your most loyal customers. But if done carelessly, flash sales can backfire. Customers start expecting discounts, stop buying at fullIntroducing Smart Fields in Zoho Forms
Hello form builders! We are excited to introduce Smart Fields in Zoho Forms - a faster way to add calculations to your forms without writing formulas. Instead of creating multiple fields and configuring complex calculations yourself, you can now dragCheckbox not displaying correctly in subform
Greetings: I have shared my app (wv) with support. I am having problems with a checkbox field not displaying correctly in a subform. The main form is called volunteers and the subform is called volunteers_subform. The field in question is called roles. When you access the subform by itself the checkbox lookup displays as checkboxes. But when you view it in the main volunteers form, it displays as a multi-select dropdown instead. I have attached jpegs showing the difference. Any thoughts?Unbundle feature for composite items
We receive composite items from our vendors and sell them either individually or create other composite items out of them. So, there is a lot of bundling and unbundling involved with our composite items. Previously, this feature was supported in formValid characters for use in email addresses using Zoho's apps/APIs
We have found an issue with the + sign character in zoho subs - we are allowed to create a customer with an email address that has a plus sign but the API doesn't allow the + so the billing portal is not created. We are going to prevent users from usingExpand Zoho Analytics Spatial Capabitlities
Dear Analytics team Thanks for the great product - I'm a big fan on Analytics and the monthly release highlights is one of my favourite emails to receive. I'd like to request expansion and improvement of Zoho Analytics spatial data capabilities, namely:Automate customer follow-ups with Sequences in Bigin
Greetings, We hope you're all doing well! We're happy to announce a new feature that we've added to Bigin. Following up with every lead at the right time can be challenging, especially when your team is managing multiple conversations across emails, calls,Displaying only unread tickets in ticket view
Hello, I was wondering if someone might be able to help me with this one. We use filters to display our ticket list, typically using a saved filter which displays the tickets which are overdue or due today. What I'd really like is another filter thatCan we have an automated TDS Receivable Recon with Form 26AS of Income Tax Portal ?
Can we have an automated TDS Receivable Recon with Form 26AS of Income Tax Portal ?Customers would like to add tips when paying in Client Portal
I am happy with the clean interface of the Client Portal. However, I am running into a challenge: my customers would like to be able to add tips/gratuities when making payments. Currently, this is very clunky because they have to 1) manually over-pay,Tag Limi?
is there any way to create more than 20 tags?prefill_data for Creator + Merge & Sign
Hello, Is there an option to use prefill_data for signer fields from creator? I see the option for CRM but it will not work with creator? I have tried passing the value in the signer data, and that also does not work. Alternatively, is there a way toCan I Build a Gaming Website Using Zoho? Need a Quick Roadmap
Hi Dear Members, I want to create a gaming website using Zoho. Is it possible? My goal is to build a sleek, unique, easy-to-navigate, and fast-loading website for a gaming project. I want the site to look professional, user-friendly, and optimized forRemove Due Date from Statements
Is it possible to remove the Due Date on the Invoice transation line on statements? I have figured work arounds to get the Invoice detail on the Statement but cannot work out haw to simplify the stament by removing the "- due on xx/xx/2026" - it reallyWhat Should an Agent-Native Project Workspace Look Like
AI is moving beyond assistants that simply answer questions. With tools like MCP, agents can now interact directly with project data and perform actions. That makes me wonder: what should an agent-native project workspace actually look like? For me, itunable to join meeting due to speaker issue
unable to join meeting due to speaker issueHow to add formatting in zoho.cliq.postToUser(...) message?
In a CRM Deluge function, I'm trying to use the message formatting guidelines given here: https://www.zoho.com/deluge/help/cliq/posting-to-zoho-cliq.html#message-formats My message is: message: #Title text. The result in Cliq is: #Title text. (no largeNext Page