Introducing Zoho Assist Quick Support Plugin

We are thrilled to announce the new Zoho Assist Quick Support Plugin, the upgraded and enhanced version of the Zoho Assist Customer Plugin. This new plugin allows organizations and IT administrators to deploy it directly onto their customers’ devices, providing a convenient desktop shortcut for immediate access. With the Quick Support Plugin, customers can easily request support or join sessions without the need to visit a website or wait for an email invitation. This streamlined process ensures faster and more efficient support, simplifying how organizations manage and deliver remote assistance.

What’s New in the Quick Support Plugin?

1. Flexible Usage for Technicians and Customers
   

Technicians can continue to invite customers to join remote support sessions using a session ID, just as before. In addition, the Quick Support Plugin introduces the ability for customers to directly raise support requests from the plugin, which integrates seamlessly with your service queue.

For Joining a remote support session

For Raising a service queue request

​

1. Custom Branding for Different Audiences
   

Organizations can now create multiple Quick Support Plugins tailored for specific customer groups. These plugins can be customized with your organization’s logo and branding, providing a professional and personalized experience for customers.

​

1. Support for Multiple Platforms
   

The Quick Support Plugin extends compatibility across major platforms, including Windows, Mac, Linux, and Raspberry Pi. This ensures flexibility and accessibility, allowing organizations to deploy and use the plugin on a wide range of devices and operating systems.

1. Bulk Installation Support

The Quick Support Plugin supports system-level installation, allowing all users on a machine to have access, as well as user-level installation for privacy and customization. IT administrators can use bulk installation options, including silent installation via command-line tools, for efficient deployment across multiple devices.

Benefits for Technicians and End Users

For Technicians and Organizations:

The Quick Support Plugin enhances workflows by enabling customers to raise direct support requests. This makes it easier to manage multiple sessions efficiently. With the ability to customize branding, organizations can deliver a professional and personalized remote support experience.

For End Customers:

The plugin eliminates the need to navigate through browsers, allowing users to join sessions or raise support requests directly from their desktop, providing a faster and hassle-free experience.

The Quick Support Plugin is designed to replace the older Customer Plugin. While existing users of the Customer Plugin can continue to use it for now, active development and updates for the plugin have been paused. Its functionality will remain available for the coming months, but we recommend all users to transition to the Quick Support Plugin to leverage its new features and improvements.

For additional information on how to download, install, and customize the Quick Support Plugin, you can check our documentation here. Feel free to reach out to our support team at support@zohoassist.com to share your feedback or get help with the new Quick Support plugin. We believe this update will enhance the remote support experience for all users.

Sincerely,

The Zoho Assist Team

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