• relocating to different drive

    L.S. I want to move the Docs and WorkDrive location on my computer to a different Hard Drive (since it automatically installed it on my small C drive). However when trying to follow the instruction on how to do so, I get stuck right at the beginning,
  • Zoho Services Down: Can't email quotes, print email templates, do mail merges, push data to Zoho Finance

    The joys of Zoho! Many parts of our system seem to be down at the moment and I'm unable to get in contact with Zoho CRM Support - No answer on chat - Support phone line does not even ring For the last couple of hours, none of my users are able to  - Send
  • Unable to send email "553 Relaying disallowed. Invalid Domain"

    Hello, My domain recently expired and I renewed it, but now I am receiving the following 553 error when attempting to send email through my Zoho address: "553 Relaying disallowed. Invalid Domain" This is using the "Send mail as" feature in gmail to send
  • Should I give up on Zoho One?

    I really want to like Zoho One.  The number of apps offered is outstanding and I've talked with several people that are very happy with the software.  But onboarding has been a real disappointment so far and I'm about to abandon it for our company and
  • Unblock e-mail

    My account aq@aszenis.com was blocked. I guess for using VPN from different locations. Could you please unblock it? Also, your instructions to unblock it are not correct, at least on iPad with Safari. There is no Troubleshooting section with a list of
  • Canvas view not showing activity information

    hi,  I have tried to set up some new Canvas views, which for the most part is really good, however, when I add a section for activities, it barely shows anything, which is pretty pointless really.  Am I doing something wrong?  I could do with the call
  • Multiple Flows not being triggered

    We have multiple flows that are not being triggered. We have tested all connections, changed the trigger, tried all kinds of variations and have not been able to get the flow to be triggered. The flow is not triggered in test and debug either. We have
  • Can't reset master password

    Hi, I forgot my master password and I would like to reset it (I didn't get to sign in even once into the vault) When I try to reset it there are a couple issues but the main one that I would like to report is that there's an error in the developer tools.
  • Can't add a new user

    We cannot add new users. We are getting the following error. We deleted the administrator account however. But we cannot delete other accounts. How do we solve this problem? "Adding user failed - 'The user has an account in a different region'."
  • External Data connections change cell addresses to row zero on their own.

    I set up an external data source at a specific cell on a sheet only for external data. If the link is set up on A2, it later moves to cell A0 on its own, ruining other cells that are referencing A2. Also you cannot even remove the bad link.  I don't know
  • I have created Zoho mail account and CRM account separately but want to merge under same Super Admin

    I have been using CRM for sometime with my main business email address. I recently wanted to switch my mail to Zoho mail so I set up an account. When I tried to create a user with the main email address, it wouldn't let me as it was 'already in use'.
  • Duplication In Manual Journal

    Hello Everyone I have a query related to manual journals in books i have entities in manual journal.. i am going to import csv file , but when i upload it , it show the error that "Journal number 926 already exists." and several error like it with different
  • Unable to send message;Reason:533 Relaying Disallowed. Invalid Domain

    Could I please have my domain re-validated? I've added the appropriate DNS records. Mark
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    i cant receive mails but sending is normal. admins please check my acc
  • ResponseCode 421, Problem communicating with the recipient server

    I get this error whenever i send email to a particular domain. The issue began when i switched my domain email to zoho. What can I do?
  • Synchronization with Zoho : FIELD: null

    Hello,  I have done the contact synchronization between Zoho Desk and CRM but I have a lot of contacts with the "First name: null".  I understand that this is because the customers did not have a first name established. Is there any way to massively remove
  • Flow Not Doing Anything

    I have setup a new flow between the self hosted WP (.org) and ZOHO CRM and FLOW is telling me everything is correct and running a test and deebug tells me it is working fine, but adding/updating a post is not causing the event to trigger in ZOHO CRM.
  • CRM & Finance Suite Not Syncing...

    I'm seeing an issue with CRM and the Finance Suite not syncing. Everything has been activated/enabled and the vendors and items sync (although there is no data to sync) but the accounts/contacts won't play ball. The sync status says done, but the sync
  • Why has it been 3 days without support for failed Mass Email and a failed EMail Relay?

    3 days we have been waiting for this to be resolved. No Mass EMail and the EMail Relay fails. AND we have received the EXACT SAME FORM LETTER REPLY with Zero solution. What is happening there? Is ZOHO swirling the drain? We have since had other modules
  • e-mail envia mas não recebe

    Estou com problemas no email gerencia@reservadopantanal.com.br ele envia normalmente, mas não recebe.  o que fazer?
  • Search Books not working

    Good Afternoon, Since converting to your new Zoho One combined apps your search icon in Books does not work.  We search Purchase Order numbers regularly and since changing, the search does not search at all... Is this something you are aware of?
  • Send for signatures with Deluge

    I have a completed document. I just want to send it out for signatures. I would think this would be super easy but it's not. All documentation for sending documents for signatures requires adding fields, actions, etc. I dont need to do this, the document
  • RingCentral Video Invite

    Can this please be fixed with urgency? Should be a quick fix - just an internal email template problem. The RingCentral meeting integration has an issue. The meeting invite email is not including the necessary PIN (meeting ID) information in the One-Tap
  • Booking App is not working

    i have booking app install and config when i try to put booking app in my website i get an error:
  • Not receiving email

    Am sending out mail but not receiving email, what could be the problem
  • Help me please, I had a domain renewal and the email does not work

    Hello good day, we need to validate our domain so that it can recognize and accept the mx for the correct functioning of the platform in the domain please. we had a renovation recently and since then it stopped working the domain in question is: rem
  • New Zoho One Search has blocked me from using Zoho

    After making my first complaint with the search feature in the new version of Zoho One I had the joy of receiving this issue after making 5 searches in the span of 60 seconds. The first screenshot shows the error message that I received after the 5th
  • Doesn't sync leads with zoho social

    Hello, we have problems with the synchronization of the forms of facebook ads with zoho social, when we connect Zoho with Facebook ads it imports the leads correctly but when a day passes the leads that arrive on Facebook are not synchronized with Z
  • iam-security-error

    A button function, previously working just fine, has suddenly stopped working. The function fetches and opens the url of a related record in a new window. Syntax is; rec = zoho.crm.getRecordById("Deals",recId); relRecId = rec.get("Lender").get("id");
  • Auto Fetch Disabled for your account

    This has been a issue for several weeks now, i noticed on the forum it was posted you said the problem was your side and it should be fixed now. But im still having the same issue. I have re-enabled password etc but its still happening. We would like
  • Frustrating integration between EBAY_US and Zoho Books through Zapier

    Hi, I'm having a hard time binding ebay_us and Zoho Books through Zapier. Create Customer doesn't provide a currency field. It just assumes it's EUR. 100% of ebay_us sales are made in $ Create Invoice: Purchase order isn't listed, I'd like to populate
  • Databridge Error / Please Help

    I get a pop up error message that says "Login Failed" (image attached) when attempting to execute a query in the databridge. However, this cannot be true because I can see all the tables available to me, via the login. I have attached an image. Please
  • Phone Number Search is too Limited

    Hello there, Every now and then, we need to search for customers by phone number. However, due to inconsistent data entry across multiple applications, searching for phone numbers is very difficult/impossible. For example, phone numbers in the USA can
  • Switched to NewZohoOne -> can't read emails in CRM

    Hi, switched to the new version 2 days ago and since then I can't open any sent or received emails within CRM. I can send a new mail within CRM. I've connected my gmail account. So the mail will be sent out, but as soon as I try to open the previously
  • Workflow Breaking

    I am making some workflows and ended up with the following problem. Every time I want to make a workflow based on certain trigger - it breaks. Trigger is Date / Time - Change Log Time Set up is On Change Log Time Condition is  Last Activity is Age > 30
  • MX verification failure but records are correct

    I renewed my domain name after it expired so had to re-setup my email info. The only error I'm getting now is for the MX records. (I've changed the SPF and TXT records, no problems there.) I've tried the Zoho template given by my domain provider, I've
  • Renaming Report - Report Title doesn't "stick"/save

    Does anyone else have this problem?  When renaming a report, a report title change doesn't stick/get saved. The report link name "sticks" more often, but that process's reliability isn't 100% either. 
  • Can't login in Zoho CRM Outlook Plugin

    I'm using Outlook 2010 32 bit, and in the last 2 days i haven't been able to login in the outlook plugin with my Zoho CRM Credentials. I haven't changed my password and  was working before. Only recently changes in my system were 1 - installing a service pack for office 2010 and 2-installing windows 8.1 preview.  Any help would be appreciated. 
  • Improving Card Scanner results

    Hello. We have tried the Card Scanner Android app but the results have not been very positive. It works fine with very simple cards (black on white), but fails quite a lot if the card doesn't have a very simple design. Besides that, the app struggles
  • Trouble with Custom Signature in a Template

    I have a custom signature that I created for everyone in my company. When sending a quote through CRM, I have a custom template that pulls info from the account so we don't have to recreate the wheel every time we quote someone. When I don't use template
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