Hello everyone!
We’re excited to introduce the latest updates to Trident, bringing you a more seamless, intuitive, and secure communication experience.
Let’s take a quick look at what’s new.
Work with PST/EML files more efficiently.
This gives you greater flexibility when working with imported or archived email formats (PST/EML), without needing to leave Trident.
View complete technical email details.
For those who need deeper visibility into email metadata, headers, and authentication details, the new
Show Original option displays the complete technical breakdown of all your emails.
Enjoy the refreshed Mail interface.
The email interface has been refreshed with a cleaner, more modern look, making it easier to read and manage your conversations.
Identify trusted brands at a glance.
Preview documents more clearly.
Additionally, document previews now support distinct thumbnails for images and PDFs, image rotation and zooming for an enhanced viewing experience.
Sign in with greater flexibility.
To leverage these new features in Trident, update the app to the latest version by following the steps below:
1. Open Trident.
2. In the system menu bar, click Trident.
3. Select Check for Updates from the menu list.
Don't have the app yet?
Download it from the website and experience a smarter way to work.
Give these features a spin, and let us know your feedback and suggestions in the comments section below. You can also reach us at
trident@zohosupport.com.
To submit your feedback directly through the app, follow the steps below:
1. Open Trident.
2. From the system menu bar, click Help.
3. Select Send Feedback.
4. In the feedback window, enter the necessary details under Subject and Feedback Content.
5. When you're ready, click Submit.
We look forward to hearing from you!
Until next time,
Sneha
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