Collect in-app feedback with richer context and granular insights

Collect in-app feedback with richer context and granular insights

Hello, Apptics community!

From GenAI chatbots to one-tap checkouts, user experience standards keep rising—yet 96% of unhappy users never explain what went wrong; they simply leave.

Introducing in-app feedback 2.0 banner
​
In-app feedback 2.0 is here to flip the script by empowering your app users to share the smallest moments of confusion, friction, or frustration as they happen instead of venting pent up frustration in posts later. Capture what users see, feel, and do right in the moment. Turn every piece of user input into actionable insights and ship better experiences across platforms, faster.

Key challenges this update solves

Challenge with traditional setup
How feedback 2.0 helps
Silent friction and hidden user frustration
Screen recordings capture the exact user journey behind every bug or breakthrough, reducing guesswork.
Siloed mobile and web data
A single console unifies feedback from JavaScript, Android, iOS (Cocoa), Windows, React Native, and Flutter.
Slow triage loops
Auto-captures diagnostic info, including session data, and console/network logs provide quicker time to resolution.
Privacy concerns
Masking personal information with built-in options and role-based access to user details and recordings helps protect user privacy.

What's new with in-app feedback: Highlights

  • Support for web (JavaScript) applications: Apptics now supports in-app feedback for web applications built with JavaScript.
  • Screen recording for in-app feedback and bug reports: Enable users to share screen recordings and attach other relevant attachments along with their feedback to provide more visual context.
  • Richer session context: Browse through the granular details of session data to get a complete understanding and resolve issues quicker.
  • Available across platforms: Use Zoho Apptics to implement a consistent feedback mechanism across both mobile and web platforms.

Getting started

The in-app feedback module is a plugin in Apptics. To get started, refer to our in-app feedback SDK guides for:
After setting up the SDK, you can programmatically customize when, where, and how the feedback widget should appear in your app. Once you implement Apptics' in-app feedback mechanism in the SDK, your users will see an option to send feedback, report bugs, ask for help, or flag issues—all from within the app.

To see how this works in action, explore how we've implemented the feedback widget in the Apptics web console and mobile apps. You can follow a similar approach and implement the in-app feedback widget in your applications in a way that suits your app's flow.

Screen recording of how the Apptics' feedback widget is implemented in the Apptics console.

Once feedback is submitted, the SDK automatically captures diagnostic information and logs and sends them along with the user's input. All feedback is then displayed in detailed reports in the Apptics console, which helps our team investigate and act on user feedback efficiently.

Analyzing insights from user feedback

Navigate to the In-app feedback module in the left menu to view insights on feedback received across platforms, analyze sentiments, and access detailed reports for every individual bit of feedback. Click on any feedback entry to view more feedback details.



Feedback details include:
  • Diagnostic info: Device, environment, and user information
  • Session data: Triggered events, screen navigation, and API calls
  • Visual context: Screen recordings and attachments
  • Breadcrumbs: Video transcripts, network activity, and console logs
NotesNote: Viewing feedback details is a role-based action; you can view details only if your assigned portal role has the feedback management privilege. Contact your portal admin to verify your role and privileges under your portal's settings.​

Complete the feedback loop

While collecting and analyzing feedback is important, understanding user needs and addressing their pain points is even more essential. Take action on feedback and bug reports directly within the Apptics console.

You can comment on individual pieces of feedback across different platforms and @mention team members to collaborate effectively. You can also integrate Apptics with other tools to help you receive instant notifications, streamline feedback handling, and assign feedback to your team's support agents to address user feedback promptly.

You can enable the following integrations:
  • Zoho Cliq or Slack integration - Get real-time notifications on the in-app feedback you receive via a dedicated Cliq channel or Slack workspace.
  • Zoho Desk or Zendesk integration - Convert feedback into support tickets and assign them to support reps.
  • Zoho Projects integration - Track and manage reported issues by assigning them as bugs to your team members.

With Feedback 2.0, you're not just collecting feedback; you're capturing the full context behind every user interaction. From session data to screen recordings, from mobile to web, from development to production—Apptics equips you to act quickly, make well-informed decisions, and deliver experiences that reflect what users truly want.

Have questions or need help implementing in-app feedback? Drop a comment below or email us at support@zohoapptics.com. We're here to listen! :)

Cheers,
Team Apptics

    • Recent Topics

    • Create formula calculations in Assemblies for scaling quantities

      Something we have been encountering with our composite items is dealing with scaling of quantity of one or more items within the composite assembly relative to the number of complete units being sold. I.e. running the equation 2(n-1) on one of the assembly

    • Lastest update

      The latest update to notepad has completely trashed all my notes. If I go to view it it just opens up a screen with a box with dotted lines around it for me to add something I can import saved nodes but you can't view them at all. Anybody else having

    • Is it possible to make tags "required"

      We would like to be able to make the tag field a requirement for agents before they can close a ticket. This would help with monthly reporting, where a lot of tickets end up with no tag, causing manual work to go back and add the correct tag for each

    • Tip #67- Exploring technician console: Disable Input Devices- 'Insider Insights'

      Hello Zoho Assist Community! Picture this: you are in the middle of a critical remote session, carefully configuring a system or running an important update, and the customer accidentally clicks somewhere or types something that undoes your progress.

    • What matters more in Zoho implementations: tools or system architecture?

      I recently worked on a full-stack migration for a catering equipment business using Zoho One with Shopify, and it raised a few interesting observations. The setup included migrating a large product catalog (around 9,700+ SKUs), integrating multiple supplier

    • Facturation électronique 2026 - obligation dès le 1er septembre 2026

      Bonjour, Je me permets de réagir à divers posts publiés ici et là concernant le projet de E-Invoicing, dans le cadre de la facturation électronique prévue très prochainement. Dans le cadre du passage à la facturation électronique pour les entreprises,

    • [Webinar] Solving business challenges: One tool for documents, forms, PDFs, e-signatures, and more

      Hi Zoho Writer users, Most businesses rely on multiple tools, such as a word processor, form builder, e-signature provider, and PDF editor, for their document workflows. Managing multiple subscriptions, switching between tools, and moving data across

    • Deposit on invoice

      I'm trying to figure out how to customize an Estimate to include a Deposit/Retainer Invoice line within the Estimate. I tried creating my own custom field called "Deposit" where I manually inputted the deposit amount, which was nice. However, my employer

    • Zoho NOTEBOOK: What are file size restrictions?

      I understand that Zoho NOTEBOOK is a free product, and what it offers is great. But I'm wondering what the file size restrictions are. When I record an audio note in Zoho Notebook, what is the maximum length of recording time/audio file size? When I wish to upload MP4 video, what is the maximum video size I can upload per Zoho Notebook restriction? Moreover, does Zoho Notebook use its own storage structure, or can I upgrade my storage for Zoho Notebook to add larger file attachments, videos and audio

    • Concern Regarding Stock Validation in Inventory Management

      Hi Zoho Team, We would like to highlight a concern regarding stock validation in the inventory system. As per standard inventory management practices, if the stock level is zero, the system should not allow users to create a shipment, packing slip, or

    • Automation Series #2: SLA vs Supervisor Rule in Zoho Desk

      SLA vs Supervisor Rule: Keeping tickets on track in Zoho Desk This post is part of the "Desk Automation Series," Chapter 1. Through this series, we will help you choose the right automation type in Zoho Desk by comparing commonly confused automations

    • Zoho Recruit - Email Relay

      Good day, Has anyone succeeded in setting up an email relay for Office 365? If I add the details from https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353, I get the connection error. Regards, Eka

    • Better use of contacts

      Zoho inventory has the ability to add multiple contacts to customers. However Zoho inventory doesn't currently provide a way to link a contact to objects like sales orders. This means that while you can tell what company has placed a sales order you can't

    • Notebook AI limits

      Hi folks, Working with the AI transcription tools in Notebook, on the Mac App, which I find quite handy, but the one thing I am struggling with is the inability to either edit or copy the results of the transcript: I can't click in any of the boxes, and

    • Disappointment with Zoho Payments

      Dear Gowdhaman, I am writing to inform you that I am removing Zoho Payments from my website. I cannot continue to disappoint my customers due to the lack of UPI support, as has been the case with my experience so far. Please note that the 0.5% transaction

    • Zoho Commerce B2B

      Hello, I have signed up for a Zoho Commerce B2B product demo but it's not clear to me how the B2B experience would look for my customers, in a couple of ways. 1) Some of my customers are on terms and some pay upfront with credit card. How do I hide/show

    • Exporting All Custom Functions in ZohoCRM

      Hello, All I've been looking for a way to keep about 30 functions that I have written in Zoho CRM updated in my own repository to use elsewhere in other instances. A github integration would be great, but a way to export all custom functions or any way

    • Rename system-defined labels in Zoho CRM

      Renaming system-defined labels is now available across all DCs. Hello everyone, Zoho CRM includes predefined system fields across modules to support essential CRM operations. Until now, the labels of these fields were fixed and could not be edited from

    • Introducing parent-child ticketing in Zoho Desk [Early access]

      Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child

    • Separate Items & Services

      Hi, please separate items and services into different categories. Thank you

    • Log a call: Call Duration for Inbound is mandatory but inbound is optional

      Hi Team Can you advise on why the call duration for the inbound call type is a mandatory field? We have a use case where we are manually logging a call but do not use the call duration field. The field does not have the option to make it non mandatory

    • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

      Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files

    • Zoho Sign 2025–2026: What's new and what's next

      Hello! Every year at Zoho Sign, we work hard to make document signing and agreement execution easy for all users. This year we sat down with our head of product, Mr. Subramanian Thayumanasamy, to discuss what we delivered in 2025 and our goals for 2026.

    • New Account, Setting up Domain Question

      Hello, I recently set up a new account with a custom domain. But after paying and setting up my account, it says OpenSRS actually owns the domain, and I have to sign up with them to host my site. But OpenSRS wants to charge me $95, which is ridiculous.

    • 【開催報告】東京 Zoho ユーザー交流会 NEXUS vol.1 ～ データドリブン経営・少人数組織のCRM活用・AIエージェントの最前線 ～

      ユーザーの皆さん、こんにちは。 コミュニティグループの中野です。 2026年3月27日（金）、東京・新橋にて「東京 Zoho ユーザー交流会 NEXUS vol.1」が開催されました。 今回は「マーケティング領域のZoho 活用法 × AI」をテーマに、ユーザーさん2名による事例セッション、Zoho 社員によるAIセッションなどを実施しました。 ご参加くださったユーザーの皆さま、ありがとうございました！ この投稿では、当日のセッションの様子や使用した資料を紹介しています。残念ながら当日お越しいただけなかった方も、ぜひチェックしてみてください。

    • Monthly Webinar : Getting Started with Zoho LandingPage

      Our monthly Getting Started with Zoho LandingPage webinar is back! If you're building your first page and want a little guidance, this is where to start. Learn how landing pages fit into your strategy, generate leads, and improve conversions. Here’s what

    • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

      Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24

    • ZOHO CRM Quote Export / Quote Report

      How can I either Export my quote list, or create a Report that shows all quotes AND includes the NOTES field in a column. I attempted to Run a Report which includes ALL FIELDS, however it does not include the Notes Field (but oddly does include the fields

    • Mass emails - Allow preview of which emails will receive the email based on the criteria

      Feature request. Please allow us to view and confirm the exact recipients of the mass emails based on the criteria we've chosen before sending. It can be quite sensitive if you send the mass email to some wrong accounts accidently, so it would be great

    • Limitation in Dynamic Constant Sum Based on Previous Question Selections in Zoho Survey

      Zoho Survey supports the Constant Sum question type, allowing respondents to distribute a fixed total (such as 100) across a set of options. However, it does not support dynamically populating these options based on selections made in a previous question.

    • SAP Business One(B1) integration is now live in Zoho Flow

      We’re excited to share that SAP Business One (B1) is now available in Zoho Flow! This means you can now build workflows that connect SAP B1 with other apps and automate routine processes without relying on custom code. Note: SAP Business One integration

    • sync two zoho crm

      Hello everyone. Is it possible to sync 2 zoho crm? what would be the easiest way? I am thinking of Flow. I have a Custom Module that I would like to share with my client. We both use zoho crm. Regards.

    • Showing the map along with mileage expense

      When you use the GPS to track mileage, it shows you the map of the actual path travelled. It would be very useful and practical to save that map with the mileage expense, so that when the report is created, it provides a map of each mileage expense associated

    • Import MSG to Yandex Mail Account | Fast & Reliable Solution

      If you are facing problem to import MSG files to Yandex Mail account can be challenging if done manually, especially when handling multiple files. A reliable solution is using the MacGater Mac MSG Converter, which simplifies the entire process with accuracy

    • Copy all reports in a folder

      I currently have a database that I need to create multiple charts filtered by market. All of the charts are identical, I just change to of the filters and then I have the next market's set of charts. The only way I've been able to copy charts (reports)

    • OpenURL working Intermittently

      Never had this issue before, everything was working fine up to a few days ago. We have a buttons on reports to open forms with pre-filled fields. Now, there are instances where it will throw and error and gives no feedback. What is really strange is not

    • Trigger workflows from SLA escalations in Zoho Desk?

      Hey everyone, I’m currently working with SLA escalation rules in Zoho Desk and ran into a limitation that I’m hoping someone here has solved more elegantly. As far as I can tell, SLA escalations only support fairly limited actions (like changing the ticket

    • Zoho Recruit mailserver get blocked by Microsoft!

      Hi, We have experienced this issue twice now, where Zoho Recruit outbound IP addresses are being blocked by Microsoft. We are confident that Microsoft is the blocking party, as all outbound emails to candidates with @hotmail.com, @live.com, and @outlook.com

    • Calculate Hours Minutes Sec in Zoho Creator Using Deluge

      check_In = "8-Aug-2023 10:00:00".toDateTime().toLong(); checkout = "8-Aug-2023 18:00:00".toDateTime().toLong(); //difference = start.timeBetween(end); check_In = "8-Aug-2023 17:56:50".toDateTime().toLong(); checkout = "8-Aug-2023 18:00:00".toDateTime().toLong();

    • Build Smarter Apps with AI in Zoho Creator

      Build Smarter Apps with AI in Zoho Creator This is truly the era of AI, and businesses that adapt now will lead tomorrow. Zoho is already moving ahead in this direction, continuously evolving its platform with powerful AI capabilities. With Zoho Creator,

    • Next Page