Zoho Campaigns now supports 10DLC!

Hello all,

We are delighted to inform you that Zoho Campaigns now supports 10DLC.

As you might be aware, Zoho Campaigns already enables businesses in the US to run SMS campaigns via long code. However, we now support 10DLC (more on 10DLC below). We recommend Zoho Campaigns customers planning to send SMS campaigns in the US via long code to complete the industry-standard 10DLC registration process. This step plays a crucial role in curbing SMS spam and fraud significantly.

 US telecom companies are requiring businesses to complete the 10DLC registration process to protect consumers, increase deliverability, and boost customer engagement.

What is 10DLC?

10DLC (10-digit long code) is a type of long code that enables businesses to send mass SMS messages to their customers. These numbers are local long-code numbers that are approved by mobile network operators for A2P (application to person) SMS messaging.

How can businesses register for 10DLC?

This approval comes about by registering the local long-code number with a verified 10DLC brand and an approved 10DLC campaign.

What are the benefits of registering with 10DLC?

It's essential for businesses to register their long code number with a 10DLC brand to improve their SMS deliverability rate.

Here are some advantages to using a registered 10DLC for your business texting needs.

Familiarity to recipients: Typical 10-digit phone numbers are familiar to customers as they use and see them daily. This can result in higher open rates and better engagement. Moreover, you can choose an area code or text-enable your existing voice-only number (like a landline or VoIP) for A2P messaging. This can result in higher open rates and better engagement.‍

Improved deliverability and throughput: Registered 10DLC numbers are designed for high message throughput, resulting in fast and reliable message delivery. This helps ensure your messages reach your intended recipients promptly.

‍Cost-effective solution: 10DLC numbers are typically more accessible and cost-effective compared to short codes, making them a budget-friendly option for SMS and MMS messaging campaigns.

Scalable solution: 10DLC numbers offer scalability for businesses of all sizes, from small businesses to large enterprises, allowing businesses to tailor messaging campaigns to their specific needs and goals.

How can businesses get started with 10DLC?

Here are the steps businesses in the US must follow to send SMS messages via 10DLC.

1. Purchase long codes: Businesses can purchase long codes via Zoho Campaigns and use that code to trigger SMS campaigns directly from our product. Please refer to the following document to learn how to purchase long codes.

2. Register with a 10DLC brand: Businesses must register their long code number with an authorized 10DLC brand.

There is a one-time fee for this. Businesses have to pay a one-time fee of $4 through SMS credits to register a brand. This is a pass-through fee applied by the Campaign Registry. Check our document for more details.

The Campaign Registry is a government mandated independent agency that manages 10DLC brands and campaigns. They mediate between mobile network operators and businesses. Please refer to the following document on how to register a 10DLC brand.

3. Create a 10DLC Campaign: The next step is to create a 10DLC campaign. Before that, businesses must create a brand to enable a 10DLC campaign and send SMS messages, because every campaign is associated with a brand.

Businesses must also select a use case before launching a campaign to highlight the purpose of the SMS campaign. Starting from poll/voting to emergency alerts, businesses can choose different types of use cases. They need to purchase monthly credits based on the use cases they select. Here is a document that has more details on this.

4. Associate a number with a brand: Every brand must be associated with a long code number. One business can create multiple brands with different long code numbers. However, every brand and campaign must be associated with a specific long code number.

We again insist businesses register with 10DLC for sending SMS campaigns, as we'll not be allowing businesses to send SMS campaigns without 10DLC registration in the imminent future.

We have created a list of FAQs to address some of your questions or to clarify specific points.

In case you need any assistance with respect to registration or for further clarifications, kindly write to us at support@zohocampaigns.com.

• Topic Participants

• Vipasha Sinha

  

• lori

• Meyyappan CT

  

• Sticky Posts

• Tip of the week 03 - Sending emails in batches

  Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not be

• Tip of the week 04 - Know about your recipients' 'prime open time.'

  In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It's

• Zoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube

  Hi email champs,  As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability.  Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each other

• Email Deliverability Tip #3: Seal the deal with the preheader

  In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. Keep

• Tip of the week 15 - Add subscription-preferences option. Drive more engagement.

  If crafting content for emails, getting creatives done, and running email campaigns is your love, then unsubscribes are the heartbreakers.  You can save your emails from being unsubscribed/trashed by adding a proper subscription-preferences option in your emails (works best at the time of signup). Giving subscribers the option to choose what they want to receive from you and decide how often (frequency of the emails) your emails should hit their inboxes will increase the reach of your campaigns manifolds. 

• Recent Topics

• A formula that capitalises the first letter of each word

  Hi all, is there a zoho formula that can capitalise the first letter of each word in a string? INITCAP only capitalises the first letter of the first word.

• Quotes in Commerce?

  In Zoho Ecommerce, I need to be able to generate quotes, negotiate with customers, and then generate invoices. Currently, I plan to integrate Zoho CRM to generate quotes. After negotiation and confirmation, I will push the details to Zoho Ecommerce to

• Zoho Commerce - Mobile Application

  Does Zoho Commerce have a mobile application for customers to place an order?

• Register user through Phone Number by Generating OTP

  In zoho commerce , I am developing website on online food store Inilialy the user get verification code to their email for registering there account for login. But I need to login using phone number by generating OTP automatically rather than verification

• Custom Buttons for Mass Actions

  Hello everyone, We’ve just made Custom Buttons in Zoho Recruit even more powerful! You can now create Bulk Action Buttons that let you perform actions on multiple records at once, directly from the List View. What’s new? Until now, custom buttons were

• Zoho Vault Passwords

  Is there a way to consume Zoho Vault Manager passwords using the API? Thanks in advance.

• Is the ChatGPT Assistant integration capable of recognizing WhatsApp voice messages?

  I was wondering: if a visitor sends me a voice message on WhatsApp, would the assistant be able to transcribe it and reply to them?

• Zoho Creator to Zoho CRM Images

  Right now, I am trying to setup a Notes form within Zoho Creator. This Notes will note the Note section under Accounts > Selected Account. Right now, I use Zoho Flow to push the notes and it works just fine, with text only. Images do not get sent (there

• 【Zoho CRM】レポート機能のアップデート

  ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から、レポート機能のアップデートをご紹介します。 目次 1. レポートのエクスポート時のレコードIDの表示について 2. 通貨項目の表示について 3. レポートの削除の監査ログへの反映について 1. レポートのエクスポート時のレコードIDの表示について これまで、レポートをエクスポートするとファイルにレコードIDが必ず含まれていました。レコードIDが識別子として役立つ場合もありますが、実際には多くの企業で参照されることはありません。

• Translation in zoho bookings

  We cant translate zoho booking emails. The general text we can change. But what about text like: ""Here a link to join the meeting online:"" and "Add to Zoho Calendar" and "Add to Google Calendar"? No professional business have mixed languages. Its looking

• Is there any way to bill one client in different currencies on different invoices?

  I have some customers who have their currency set as USD and most of their billing is done in USD.   However, from time to time I have a need to bill them in my base currency GBP for some specific invoices, but there seems to be no way of doing this that I can see. The only workaround that I can see is to create two client records for the same client, one for USD billing and one for GBP billing, but this is not an ideal situation. Is it likely that the (hopefully!) soon to arrive multi-currency support

• API name for all fields in Zoho Project (Standard or custom)

  Hi! I struggle to find easily all API name of all field in Zoho Project to build my API rest with other services. We can find them very fast in CRM but not in PRoject.   Could you share a function to get the list of all API Name of any field of an App

• Disappearing Mouse cursor in Zoho Mail / Windows 11 (Chrome + Edge)

  I'm seeing an issue when writing mails with the light theme with the mouse cursor being white and the document area also being white - making it nearly impossible to see the mouse cursor. I see the problem on Windows 11 under Chrome and Edge. (Yet to

• Zoho Assist not rendering NinjaTrader chart properly

  Hi everyone. Just installed and testing Zoho Assist. I want to display my laptop' screen (Windows 11) on a monitor connected to my Mac mini. The laptop is running a stock trading program called NinjaTrader. Basically, when running, this program displays

• Link(s) between Notes

  Hello Everyone, It would be great if links could be created between notes. Let's say we have 5 Notes A, B, C , D, E. I would like to be able to link Note A to Note B but not in other way, so no link appears in Note B linking to Note A. An so on, linking

• Zoho Books | Product updates | August 2025

  Hello users, We’ve rolled out new features and enhancements in Zoho Books. From the right sidebar where you can manage all your widgets, to integrating Zoho Payments feeds in Zoho Books, explore the updates designed to enhance your bookkeeping experience.

• Feature Request: Assign Documents to Already Entered Bills, Expenses, Invoices, etc.

  Hi Zoho Team, We are regular users of the Documents module in Zoho Books and appreciate its ability to keep financial records well-organized. However, we’ve noticed a limitation: There is no way to attach a document from the "Documents > Files" section

• I don't see any WITHDRAWL transaction at all

  Hi I manually imported my bank statement to Zoho books today and I am a complete newbie. I have been reading the knowledgebase but unable to fix this. I only see "Uncategorized 91 DEPOSIT transactions". I don't see any WITHDRAWL transaction at all. Also,

• Shared inbox unable to see replies

  Hi we are a small company me and someone else, we have a shared inbox for our sale@ and contact@ however we have this issue where by if i reply to an email or the other person reply to the email, it does not show it to them and therefore we end up replying

• 404 error at checkout

  Our customers are getting a 404 error at checkout. Anyone else with the same problem?

• FONT Sizing in Notebook

  Hi Kishore - What is the status of adding font sizing to the application? I have several things that I have pasted directly into Notebook and the fonts are HUGE! I would like the ability to highlight them and reduce the font to a legible size. Nothing

• Can managers Upload documents to their direct rapports?

  Admin employees have the ability to upload documents to employees' files; however, managers do not have add/manage button - is it possible for managers to upload their direct reports' documents, such as absence documents or 121 documents. Is there something

• Leave balance display for next year

  Is there a way to not have a rollover or not limit the leave balance depending on the date. For example an employee has 10 days leave balance and wants to apply for January leave in December. They cant because the rollover doesnt show the leave balance

• Please add an “Auto-Apply Unused Credits” toggle

  Hello — please add a simple org-level option to automatically apply unused credits (credit notes, excess payments, retainers) to new invoices and/or bills. An ON/OFF toggle with choices “invoices”, “bills”, or “both” would save lots of manual work for

• Zoho Books not working/loading

  Hi! I haven't been able to access/load Zoho Books for the past hours. I get a time out (and it is not due to my internet connection). Could you please check this asap? Thank you!

• Custom Fields with Data Types for Expense and Payments Received in Zoho Books

  Hi all, We are glad to present to you, the option to create Custom Fields for the Expense and Payments received modules in Zoho Books. This also comes with an icing on top of it - Yes, the custom fields can now be created with different data types. Types like Text, Number, Decimal, Amount, Auto Number and Check Box are supported as of now. Rush to the gear icon at the top right corner, select 'More Settings', choose 'Preferences' in the left pane. Click the Expense/Payment preferences where you can

• Zoho Cliq - Incident alert (Server outage - IN DC) | August 28

  We've received server down alerts and are currently investigating the issue (IN DC) to find the root cause. Our team is actively working to restore normal operations at the earliest. Status: Under investigation Start time: 09:44:21 AM IST Affected location:

• Claude + MCP Server + Zoho CRM Integration – AI-Powered Sales Automation

  Hello Zoho Community 👋 I’m excited to share a recent integration we’ve worked on at OfficehubTech: ✅ Claude + MCP Server + Zoho CRM This integration connects Zoho CRM with Claude AI through our custom MCP Server, enabling intelligent AI-driven responses

• How can I see content of system generated mails from zBooks?

  System generated mails for offers or invices appear in the mail tab of the designated customer. How can I view the content? It also doesn't appear in zMail sent folder.

• Limitations on editing a message in Cliq

  Hi I've checked the documentations and there's no mention of how many times a message can be edited. When trying with code, I get various numbers such as ~1000 edits or so. Please mention if there's a limit on how many times one can change a message via

• Narrative 10: Assignment Rules - Streamlining Ticket Management

  Behind the scenes of a successful ticketing system: BTS Series Narrative 10: Assignment Rules - Streamlining Ticket Management In the complex world of customer support, a flood of incoming tickets can hit the help desk in seconds. Businesses must do more

• Custom form - Duplicate Value Present

  I am new to Zoho People. I create a new form on Zoho People quite simple. A date (by default the current date) and a radio button with 3 options (Yes, No, Not applicable) I defined the date as ‘No duplicate’ as only one entry by date is allowed. I added:

• Zoho API connection issues

  Hi, Today at around 1930 GMT our application started experiencing intermittent timeouts from the Zoho API. These intermittent timeouts are not enabling our app to work properly. The API connection was working just fine before. HTTPSConnectionPool(host='www.zohoapis.com',

• Query Regarding our Partnership between AIC-JKLU and Zoho

  Dear Zoho Team, I am writing to raise a concern on behalf of AIC-JKLU, one of Zoho’s incubator partners. Recently, our startups have been facing difficulties while trying to get themselves onboarded on Zoho through our dedicated partner link. Unfortunately,

• Disputed Purchase Invoices

  We have recently moved to Zoho Books from Sage. In Sage we were able to post a purchase/vendor invoice but mark it as on dispute. This would usually be a pricing query or if something was damaged. It would show in their ledger, so we could agree their

• Getting events in the future

  Hi I am trying to get events in the future by calling this API Endpoint https://www.zohoapis.eu/crm/v8/Events?fields=Event_Title,Created_By,Created_Time,Start_DateTime But that gives me all events in the database. How do I make a query that returns all

• Created Date/Invalid Fields

  Since Saturday we have suddenly had issues with our webhooks and data retrieval from CRM. Specifically how Created Date is handled. It appears there was some sort of change within CRM that broke a lot of our code that has been in place for several years.

• Revenue Management: #9 Revenue Recognition in Media & Publishing

  Media & Publishing industry has evolved in recent times. It offers subscriptions, bundles digital and print access, runs sponsored content, and sometimes even sells ad spaces. If you run a media or publishing business, you will always get into a situation

• Zoho CRM Community Digest - July 2025 | Part 2:

  Hello, Everyone! We’re closing out July with a can’t-miss highlight: Zoholics Europe 2025! Happening from September to October, it’s your chance to level up your CRM skills, covering everything from automation and CPQ to dashboards and advanced workflows.

• How can I trigger a flow action only once while updating contact?

  Hi, we have a trigger to merge&mail file when the field YYY is filled out. For this acion I used "Create or update module entry". But unfortunately we get tens of email on a day with this merged file, because the contact is being regularly updated. The

• Next Page