• Pasting Images in Zoho Desk ignores cursor location

  My team has reported an issue which started recently where when we paste an image into a new or existing reply or comment, the pasted image seems to ignore the current cursor location instead paste itself at the last character present in the reply/comment,

• Unable to attach Fillable File Upload field to Merge Template ever since UI update

  Ever since the new UI update, the field for Attachments for sending document for Signing in Writer has had an issue where trying to add a Fillable item in the Attachment field ends up always becoming a "Choose a File From Drive" option instead. No matter

• Error AS101 when adding new email alias

  Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.

• Resolved (11:52am CDT): Uploading Files into Zoho CRM (US DC)

  Hello, Enterprise Support Community, We have begun receiving reports of issues with uploading files into Zoho CRM in our US DC, with file uploads failing during the upload process. Our teams are currently actively engaged in diagnosing and troubleshooting

• BUG: Related List Buttons with Client Script action now erroring

  There appears to have been a bug introduced over the last few days with Related List buttons that invoke a Client Script action. Button configuration: Configured Client Script: Results: The default loader is presented at the top of the page, and an error

• This domain is not allowed to add. Please contact support-as@zohocorp.com for further details

  I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the

• Bank Feeds Missing some transactions and duplicating some

  Hello, I have been using Zoho or a number of years and have never had a real problem with bank feeds, however in the last month the feeds have not picked up all transactions, and sometimes a transaction is being duplicated. For example, the bank statement

• Zoho emails not being delivered to Hotmail accounts!!

  Hi, I have this problem I already posted yesterday. My emails are not being delivered to hotmail accounts. They do not even appear in the Spam folder. I already enabled the Domain Keys for my domain and setup the SPF record in my domain manager v=spf1

• Total Receivables on Dashboard Incorrect

  Hi, The Total Receivables amount showing on my dashboard has not taken account of some payments received and therefore does not match my unpaid invoices.  Please advise. Alex

• since the new interface of ZOHO writer can't turn of automatic reminder option for merge documents

  Since the new interface of ZOHO writer I have this problem. I have a large set of templates that I use to send documents to ZOHO Sign. But now in all those templates the box for Sending reminders is ticked, which i don't want. But even if I untick the

• Zoho Cliq Bot Form - File field only returns filename string, not actual file

  Hi, I have a Zoho Cliq bot with a form that includes a file type input. When the form is submitted, the file field only returns the filename as a plain string (e.g. PXL_20260525_173259184.jpg) instead of a file ID or any downloadable reference. For reference,

• ERROR CODE :550 - The sending IP is listed on https://spamrl.com as a source of spam.

  How to avoid this type of error? "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. ERROR CODE :550 - The sending IP is listed

• Replies sometimes creating separate ticket

  Sometimes when a customer responds to an email coming from Zoho Desk, instead of adding a reply to the original ticket, a separate ticket is created. This happens even though the response subject line contained the ticket number, and the person responding

• Problem adding emails to my account / Email Address already exists or associated in another Organisation

  Hello, I am trying to create 3 emails that I previously deleted, but it gives me the message that you see on the screen below, I tried to write to support but I still have no response, what else can I do?

• Account blocked

  Yesterday I got my Zeptomail account blocked due to too many hard bounces. My account is used exclusively for sending transactional emails (eg. your order has been shipped, a form has been filled, etc) and the sudden blocking impacted hundreds of websites

• PHPMailer "Connection refused (111)" Error Despite Outbound Ports Being Open

  Hello everyone, I'm trying to send emails via Zoho SMTP using PHPMailer on my shared hosting environment. I've tried both port 465 (ssl) and 587 (tls), and I even added SMTPOptions to bypass SSL verification just in case it was an SSL certificate issue.

• No ingresan correos

  desde el 28 de abril no ingresan correos, por favor me puedes ayudar

• Issue with Sending and Receiving Emails in Zoho Mail

  Dear Zoho Support Team, I am facing an issue with my Zoho Mail account. I am unable to receive emails from others, and also when I try to send emails, they are not getting delivered. This is affecting my daily work, so I request you to please check and

• I dont have acess to my own domain emails

  an agency made these 3 emails for us , including the one im using here. but the super admin access is through the agency email. i want to reclaim my admin console access to these emails. how can i contact zoho support?

• IP blocked on SMTP

  Please unblock my server IP: 135.181.19.115 We are using WP Mail SMTP for legitimate transactional emails.

• Zoho rejecting external email – “Email policy violation detected”

  Hello, I was informed by external senders that their emails to my addresses were rejected by Zoho Mail. The emails were sent from external domains (including pfms.ba.gov.br domains), not from my own domain. However, Zoho rejected the messages with the

• unable to log in on iphone and unable to log in one auth

  im unable to log in to my mobile

• Follow-Up: No Response to Previous Inquiry on Workplace Plan Scalability

  I have previously sent a few emails to your support address but have not received any response. I am unsure whether my messages are being delivered successfully or possibly filtered as spam. My most recent inquiry was regarding clarification on user scalability

• Unable to receive any email

  Hello I have several problems. I am unable to receive any emails sent to my Zoho account. Also, when I send an email, my account appears in the spam folder, and my profile picture doesn't appear; instead, a question mark appears.

• Not able to receive mails

  Am able to send mails. But not able to receive. The mail bounces back saying Your message wasn't delivered because the address couldn't be found, or is unable to receive mail.

• Account blocked

  My account contato@fernandovarella.com.br was blocked due to suspicious login activity. I am the owner of the account and domain. Please unblock web access and outgoing mail.

• Cannot sign up customer for Zoho Mail

  I tried last morning to sign up a customer for Zoho Mail, but it says it is unable to create the account right now. I contacted the support, but did not get any response yet. I am located in Iceland, if that helps. Anyone else experiencing this as well?

• Subject: Issue creating temporary mailbox due to OTP verification requirement

  Hello Zoho Mail Support, We are following your recommended approach for email migration and need clarification on how to proceed correctly. Our intended migration approach is: Create a temporary mailbox katja.migration@nellajanuttu.fi Copy all emails

• The response from the remote server was: 554 5.7.1 : Relay access denied

  Team I am getting the below error when i send email from gmail to my zoho email. I am receiving few emails from other domains. Can you please verify attached config and let me know how to fix this issue ?

• Zoho mail not working from yesterday

  Zoho mail for server ninjamedia.in not working from yesterday. Please look into it. Error

• Delink of mail id from one auth

  Hi , Please help me to do delink my email id from one auth , the phone is not supporting the higher version i would like to have options with ease process Please help and unable to view the inbox due to the same issues Regards Rekha

• Outgoing blocked for almost a week – ticket #2472334 – no response yet

  Hi, My Zoho Mail account has been blocked for outgoing messages due to “unusual activity.” The reason is that I forwarded all of the messages from my website contact form (95% spam) from my ZOHO to my personal Gmail. I submitted a support request (Ticket

• Undelivered Mail uncategorized-bounce errors when sending invoices

  Recently we have been getting Undelivered Mail bounce notification when sending invoices. Reason: uncategorized-bounce Some go through no problem some bounce back. We recently sent 10 invoices, 6 received bounce notifications. After reaching out to the

• Unable to Add Users - Zoho Mail Restriction

  I am trying to add new users to my Zoho Mail organization, but I am getting the error: "This user is not allowed to add." We are a legitimate business using Zoho Mail for email hosting only. Our company is based in Saudi Arabia, and we may be accessing

• Zero Customer Support

  I have been a paying customer on Zoho Mail Premium, which clearly advertises a 40MB attachment limit. However, for a long time now, I have been experiencing ongoing issues sending PDF attachments over 10MB. Instead of sending properly as attachments,

• Unable to send message;Reason:554 5.1.8

  Dear Zoho Support Team, I have attempted to send multiple documents in several different ZIP files containing PDF and Word documents. Initially, I received the following notification: “When Office 365 tried to send your message, the receiving email server

• 'email address already exists'

  I deleted a user from my organization and want to use the same email address that user had, but the email address seems to still exist somewhere as I get 'email address already exists' when I try and create it. I have deleted the entire organization and

• Error while creating new user

• Zoho Mail is blacklisted on magicspam.com and spamauditor.org

  As of today, the same problem with the IP addresses 136.143.188.51 and 136.143.188.52 How long does it take them to clear their IP addresses? I've read on this forum that these IP addresses have been blacklisted for years. //////////////////////// This

• Unable to send emails from the delegated mailbox

  currently it's not possible to send emails from our delegated mailbox (just in our own name, our own mail-accounts) The permissions granted include "Send as," and we are also unable to delete delegated employees or add new ones. We can only add employees

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