Add Claude in Zoho Cliq

Let’s add a real AI assistant powered by Claude to your workspace this week, that your team can chat with, ask questions, and act on conversations to run AI actions on.

This guide walks you through exactly how to do it, step by step, with all the code you'll need.

Just copy, paste, replace the placeholders and you'll be good to go.

By the end of this guide, you’ll have:

1. A Claude bot inside Zoho Cliq to have real back-and-forth conversations.
   
2. The ability to @mention Claude in any channel and reply to a message and ask Claude to act on it.
   
3. A message action to act on messages in Cliq by Claude. Additionally, pre-built actions to review code, generate mind maps, draft a reply for the selected message, or explain it like you’re new.

Before you start:
1. A Zoho Cliq account with Developer access.
2. An Anthropic API key
3. Basic comfort with Deluge (optional — all code is provided 😉)

A. How to get an Anthropic API key?

1. To get an Anthropic API key, sign up at the Anthropic Console (console.anthropic.com).

2. Navigate to the API Keys tab, and click Create Key. 

3. You must add credits via the Billing section to activate the key. Copy the key immediately, as it cannot be viewed again.

Note: In this guide, the API key is pasted directly into the code for simplicity. But never, ever share your API key to others and double-check before sharing screenshots or code.

B. Create a Connection 

Claude needs permission to: Read chat messages and Fetch attachments (like PDFs) when prompted, for that let's create a connection for it.  ⓘ Learn more about connections

1. Go to the Connections module (in Bots & Tools) → Create Connection
2. Add a Connection name, for eg. "readmessageandfile"
3. Select:
ZohoCliq.Attachments.READ
ZohoCliq.Messages.READ
4. Create
Click Create, then authorize the connection. Copy the connection name, you'll paste it into the handlers in the next steps.

How to start

Go to Zoho Cliq → Settings → Bots & Tools 

Claude Bot:

• Go to Bots → Create Bot.

• Name it Claude and give it any description of choice.

• First, let's create a Message handler to handle the conversations first.

• Click edit code and copy paste the below code in it (follow along the comments to understand what each part does)
  

One API endpoint. That's all.

Both the bot and the message action use the same single Anthropic endpoint: POST /v1/messages. The only thing that changes between them is the system prompt and what you put in the messages array. Once you understand that, the rest is just assembly.
Explore API docs →

Message Handler:

What does this do: Fetches last 10 (customizable - but keep message limit small ( around 10–15 to avoid token overuse)) chat messages for additional context and enables natural chat conversations 

1. info environment;
2. botUniqueName = "BOT-UNIQUE-NAME";
3. // Replace with your bot unique name
4. cliqBaseUrl = environment.get("base_url");
5. fetchRecentMessages = invokeurl
6. [
7. url :cliqBaseUrl + "/api/v2/chats/" + chat.get("id") + "/messages?limit=10"
8. type :GET
9. connection:"CONNECTION-NAME"
10. //Read below how to create a connection, and paste here:
11. ];
12. info fetchRecentMessages;
13. contentList = list();
14. contentList.add({"role":"user","content":"Act as a conversational assistant. Reply to the message below in a friendly, informative, and well-organized way.\n\nGuidelines:\n- Respond only to the message provided.\n- Do not use memory or external context.\n- Be warm but professional.\n- Be clear and structured (use short paragraphs or bullet points if helpful).\n- Provide helpful details or clarification where useful.\n- If something is unclear, ask a polite follow-up question.\n- If action is needed, suggest a simple next step.\n- Do not include meta commentary.\n- Output only the reply.\n\n\nSTRICTLY USE * FOR BOLD, AND NEVER ** FOR BOLD MARKDOWN."});
15. allMessages = fetchRecentMessages.get("data");
16. for each  data in allMessages
17. {
18. type = data.get("type");
19. if(type == "card" || type == "text")
20. {
21. getMessage = data.get("content").get("text").replaceAll("\n"," ");
22. senderID = data.get("sender").get("id");
23. if(senderID.startsWith("b-"))
24. {
25. contentList.add({"role":"assistant","content":getMessage});
26. }
27. else
28. {
29. contentList.add({"role":"user","content":getMessage});
30. }
31. }
32. }
33. info contentList;
34. // Set up API headers
35. apiHeaders = Map();
36. apiHeaders.put("anthropic-version","2023-06-01");
37. apiHeaders.put("Content-type","application/json");
38. apiHeaders.put("X-Api-Key","INSERT-API-KEY-HERE");
39. // Don't forget your API key!
40. model = "claude-sonnet-4-5-20250929";
41. requestPayload = {"max_tokens":1024,"messages":contentList,"model":model};
42. // Make API call to Claude
43. claudeApiResponse = invokeurl
44. [
45. url :"https://api.anthropic.com/v1/messages"
46. type :POST
47. parameters:requestPayload + ""
48. headers:apiHeaders
49. detailed:true
50. ];
51. info claudeApiResponse;
52. if(claudeApiResponse.get("responseCode") == 200)
53. {
54. responseBody = claudeApiResponse.get("responseText");
55. parsedResponse = responseBody.toMap();
56. claudeMessage = parsedResponse.get("content").get(0).get("text").replaceAll("\n\n","\n").remove("---").remove("#");
57. if(claudeMessage.length() > 4000)
58. {
59. claudeMessage = claudeMessage.subString(0,4000) + "...";
60. }
61. info "Claude's Response: " + claudeMessage;
62. }
63. else
64. {
65. responseBody = claudeApiResponse.get("responseText");
66. parsedResponse = responseBody.toMap();
67. claudeMessage = "*" + parsedResponse.get("error").get("type") + "* \n" + parsedResponse.get("error").get("message");
68. info "API Error: " + claudeApiResponse;
69. }
70. responseContent = {"text":claudeMessage,"card":{"title":"Claude says...","icon":"https://uxwing.com/wp-content/themes/uxwing/download/brands-and-social-media/claude-ai-icon.png"}};
71. info responseContent;
72. info zoho.cliq.postToBot(botUniqueName,responseContent);
73. return Map();

⚙️ Replace These Placeholders

BOT-UNIQUE-NAME (ⓘ How to find it?)
CONNECTION-NAME
INSERT-API-KEY-HERE

---

Mention Handler:

What does this do: This is to allow Claude to be @mentioned in any chat.

1. userMessageText = "";
2. fileAction = false;
3. repliedMessage = false;
4. if(message_details.get("message").containKey("replied_message"))
5. {
6. repliedMessage = true;
7. replyMessageID = message_details.get("message").get("replied_message").get("id");
8. messageType = message_details.get("message").get("replied_message").get("type");
9. if(messageType == "text" || messageType == "card")
10. {
11. userMessageText = message_details.get("message").get("replied_message").get("text");
12. }
13. else
14. {
15. fileType = message_details.get("message").get("replied_message").get("file").get("type");
16. if(fileType != "application/pdf")
17. {
18. return {"type":"banner","text":"Only PDF files are supported for this action","status":"failure"};
19. }
20. else
21. {
22. fileAction = true;
23. }
24. }
25. }
26. promptInstruction = "\"### Instructions ⓘ \nProvide a human-digestible, highly organized response (300-500 characters). Break down your output into bite-sized paragraphs and use bolding to guide the reader's eye. *Strictly avoid tables.* Use plenty of white space and only ### headings for a clean look. \n\n ### Formatting Protocol • \n - Bold: *text* \n - Italic: _text_ \n - Strike: ~text~ \n - Underline: __underline__ \n - Headers: ### Title \n - Quote: \"quote\" \n - Blockquote: > text \n - Bullets: Use • or → for lists \n - Emojis: Use ✨, 🚀, or 💡 to highlight key takeaways \n - Separator: --- \n\n ### and replace ** to *";
27. userPrompt = "";
28. if(message.trim().length() > 0)
29. {
30. userPrompt = "Action: " + message + "\n\n\n" + userMessageText + "\n\n\n" + promptInstruction;
31. }
32. else
33. {
34. userPrompt = "Action: " + userMessageText + "\n\n\n" + promptInstruction;
35. }
36. // Set up API headers
37. apiHeaders = Map();
38. apiHeaders.put("anthropic-version","2023-06-01");
39. apiHeaders.put("Content-type","application/json");
40. apiHeaders.put("ENTER-APIKEY-HERE");
41. // Don't forget your API key!
42. // Check if message is text-only or contains a file
43. if(!fileAction)
44. {
45. // Handle text-only message
46. requestPayload = {"max_tokens":1024,"messages":{{"content":userPrompt,"role":"user"}},"model":"claude-sonnet-4-5-20250929"};
47. }
48. else
49. {
50. // Handle message with file attachment
51. uploadedFile = invokeurl
52. [
53. url :message_details.get("message").get("replied_message").get("file").get("url")
54. type :GET
55. connection:"ENTER-CONNECTION-NAME"
56. ];
57. info uploadedFile;
58. // uploadedFile = message.get("content").get("file").get("name");
59. base64EncodedFile = zoho.encryption.base64Encode(uploadedFile);
60. if(message_details.get("message").get("replied_message").containKey("comment"))
61. {
62. comment = message_details.get("message").get("replied_message").get("comment");
63. userPrompt = userPrompt + "\n" + comment;
64. }
65. else
66. {
67. userPrompt = userPrompt;
68. }
69. mediaType = "application/pdf";
70. requestPayload = {"max_tokens":1024,"messages":{{"role":"user","content":{{"type":"document","source":{"type":"base64","media_type":mediaType,"data":base64EncodedFile}},{"type":"text","text":userPrompt}}}},"model":"claude-sonnet-4-5-20250929"};
71. }
72. info requestPayload;
73. // Make API call to Claude
74. claudeApiResponse = invokeurl
75. [
76. url :"https://api.anthropic.com/v1/messages"
77. type :POST
78. parameters:requestPayload + ""
79. headers:apiHeaders
80. detailed:true
81. ];
82. info claudeApiResponse;
83. // Extract the actual text response
84. if(claudeApiResponse.get("responseCode") == 200)
85. {
86. responseBody = claudeApiResponse.get("responseText");
87. parsedResponse = responseBody.toMap();
88. claudeMessage = parsedResponse.get("content").get(0).get("text").replaceAll("\n\n","\n").remove("---").remove("#");
89. if(claudeMessage.length() > 4000)
90. {
91. claudeMessage = claudeMessage.subString(0,4000) + "...";
92. }
93. info "Claude's Response: " + claudeMessage;
94. }
95. else
96. {
97. responseBody = claudeApiResponse.get("responseText");
98. parsedResponse = responseBody.toMap();
99. claudeMessage = "*" + parsedResponse.get("error").get("type") + "* \n" + parsedResponse.get("error").get("message");
100. info "API Error: " + claudeApiResponse;
101. }
102. responseContent = {"text":claudeMessage,"card":{"title":"Claude says...","icon":"https://uxwing.com/wp-content/themes/uxwing/download/brands-and-social-media/claude-ai-icon.png"}};
103. info responseContent;
104. if(repliedMessage)
105. {
106. responseContent.put("reply_to",replyMessageID);
107. }
108. info zoho.cliq.postToChat(chat.get("id"),responseContent);
109. return Map();
     

---

Message Action
What does it do: Allow Claude to act on any message or file.

ⓘ For files, we've extended this to only PDF file formats for now to keep implementation predictable and to avoid unsupported file formats

What we're adding:
1. When executed on any message, a form opens to prompt:

A. 🔍 Review code

Claude acts like a senior engineer who finds bugs, lists risks, suggest improvements, provides corrected code.

B. ✨ Explain like I'm new
Claude teaches you what it is, why it matters, how it works, an analogy or common mistakes for any concept.

C. 🧠 Make Mindmap
Converts content into a structured ASCII flow chart for explaining system designs, feature breakdowns or general product thinking.

D. 📌 Draft a reply

Give professional, concise business replies to address, asks clarifications, suggests next steps in a human tone. 

How to create:

1. Create a Message Action, name it Ask Claude and give any description of your choice.

2. Message properties:  Text messages, Attachments, Links

3. Enter code as instructed below:

(Copy the function name and replace it in Line. 14)

1. info message;
2. returnForm = false;
3. if(message.get("type") == "file")
4. {
5. fileType = message.get("content").get("file").get("type");
6. if(fileType != "application/pdf")
7. {
8. return {"type":"banner","text":"Only PDF files are supported for this action","status":"failure"};
9. }
10. }
11. inputs = list();
12. inputs.add({"label":"Choose an action","name":"action","mandatory":true,"type":"radio","options":{{"value":"reviewcode","label":"🔍 Review Code"},{"value":"explainthis","label":"🧠 Make Mindmap"},{"value":"ExplainlikeImnew","label":"✨ Explain like I’m new"},{"value":"Draftreplyforthis","label":"📌 Draft reply for this"}}});
13. inputs.add({"label":"More instructions","name":"additionalInstructions","placeholder":"You can provide additional instructions if needed.","min_length":"0","max_length":"500","mandatory":false,"type":"textarea"});
14. return {"type":"form","title":"Ask Claude","hint":"What would you like Claude to do? Choose an action or write your own.","name":"INSERT-FUNCTION-NAME","button_label":"Submit","inputs":inputs,"action":{"type":"invoke.function","name":"INSERT-FUNCTION-NAME"}};

Next, let's create a function and then link it up to the built-Message action to open the form:

---

Form Function:

1.Go to Functions → Name your function (Eg. askclaude) and add description
2. Select Form function
3. Create

Once created, in the Form Submit Handler, paste this code:

1. info form;
2. info message;
3. // Set up API headers
4. apiHeaders = Map();
5. apiHeaders.put("anthropic-version","2023-06-01");
6. apiHeaders.put("Content-type","application/json");
7. apiHeaders.put("ENTER-APIKEY-HERE");
8. // Don't forget your API key!
9. actionType = form.get("values").get("action").get("value");
10. promptInstruction = "\"### Instructions ⓘ \nProvide a human-digestible, highly organized response (250-300 characters). Break down your output into bite-sized paragraphs and use bolding to guide the reader's eye. *Strictly avoid tables.* Use plenty of white space and only ### headings for a clean look. \n\n ### Formatting Protocol • \n - Bold: *text* \n - Italic: _text_ \n - Strike: ~text~ \n - Underline: __underline__ \n - Headers: ### Title \n - Quote: \"quote\" \n - Blockquote: > text \n - Bullets: Use • or → for lists \n - Emojis: Use ✨, 🚀, or 💡 to highlight key takeaways \n - Separator: --- \n\n ### and replace all ** to *";
11. if(actionType == "reviewcode")
12. {
13. userPrompt = "🔍 You are a senior engineer. \nReview this code: \n• List bugs or logical errors \n• Note assumptions and risks \n• Suggest improvements \n• Provide corrected code \n• Explain why your version is better\n\n\n" + promptInstruction;
14. }
15. else if(actionType == "explainthis")
16. {
17. userPrompt = "🧠 You are a systems thinker. \n•Convert the input into a visual flow chart using plain text. \n•Strict Output Rules \n•Output ONLY inside a triple backtick code block \n•Do NOT use Mermaid \n•Do NOT write paragraphs \n•Do NOT explain anything \n•Do NOT use bullet lists outside structure \n•Use ASCII connectors to form a real flow chart \n•Use arrows (→, ↓, ↳, ├──, └──) to show relationships \n•Maintain clear hierarchy and spacing \n•One single root at the top \n•Logical directional flow (top → down) \n•Structure Requirements \n•Root node at top \n•First-level branches below \n•Subpoints indented \n•Cross-links if relevant \n•Clean spacing \n•No duplicated nodes \n•Required Format Example \n•MAIN IDEA \n•Branch 1 -> Subpoint -> Subpoint \n•Branch 2 -> Subpoint ->Subpoint \n•Branch 3 -> Subpoint -> Subpoint\n\n\n" + promptInstruction;
18. }
19. else if(actionType == "ExplainlikeImnew")
20. {
21. userPrompt = "✨ You are a teacher for beginners. \nExplain: \n• What it is \n• Why it matters \n• How it works (steps) \n• A simple analogy \n• One common beginner mistake\n\n\n" + promptInstruction;
22. }
23. else if(actionType == "Draftreplyforthis")
24. {
25. userPrompt = "📌 You are a professional responder. \nReply to this message: \n• Directly address main point \n• Ask for clarification if needed \n• Suggest next steps \n• Keep it concise and clear \n• Make sure message in a buisness casual tone, consise, human written.\n\n\n" + promptInstruction;
26. }
27. if(form.get("values").get("additionalInstructions").length() > 0)
28. {
29. userPrompt = userPrompt + "\n" + form.get("values").get("additionalInstructions");
30. }
31. // Check if message is text-only or contains a file
32. if(message.get("type") == "text" || message.get("type") == "card")
33. {
34. // Handle text-only message
35. userMessageText = message.get("text");
36. requestPayload = {"max_tokens":1024,"messages":{{"content":userPrompt + "\n\n" + userMessageText,"role":"user"}},"model":"claude-sonnet-4-5-20250929"};
37. }
38. else
39. {
40. // Handle message with file attachment
41. uploadedFile = invokeurl
42. [
43. url :"https://cliq.zoho" + environment.get("tld") + "/api/v2/files/" + message.get("content").get("file").get("id")
44. type :GET
45. connection:"ENTER-CONNECTION-NAME"
46. ];
47. info uploadedFile;
48. base64EncodedFile = zoho.encryption.base64Encode(uploadedFile);
49. if(message.get("content").containKey("comment"))
50. {
51. comment = message.get("content").get("comment");
52. userPrompt = userPrompt + "\n" + comment;
53. }
54. else
55. {
56. userPrompt = userPrompt;
57. }
58. mediaType = message.get("content").get("file").get("type");
59. mediaType = "application/pdf";
60. requestPayload = {"max_tokens":1024,"messages":{{"role":"user","content":{{"type":"document","source":{"type":"base64","media_type":mediaType,"data":base64EncodedFile}},{"type":"text","text":userPrompt}}}},"model":"claude-sonnet-4-5-20250929"};
61. }
62. info requestPayload;
63. // Make API call to Claude
64. claudeApiResponse = invokeurl
65. [
66. url :"https://api.anthropic.com/v1/messages"
67. type :POST
68. parameters:requestPayload + ""
69. headers:apiHeaders
70. detailed:true
71. ];
72. // info claudeApiResponse;
73. // Extract the actual text response
74. if(claudeApiResponse.get("responseCode") == 200)
75. {
76. responseBody = claudeApiResponse.get("responseText");
77. parsedResponse = responseBody.toMap();
78. claudeMessage = parsedResponse.get("content").get(0).get("text").replaceAll("\n\n","\n").remove("---").remove("#");
79. if(claudeMessage.length() > 4000)
80. {
81. claudeMessage = claudeMessage.subString(0,4000) + "...";
82. }
83. info "Claude's Response: " + claudeMessage;
84. }
85. else
86. {
87. responseBody = claudeApiResponse.get("responseText");
88. parsedResponse = responseBody.toMap();
89. claudeMessage = "*" + parsedResponse.get("error").get("type") + "* \n" + parsedResponse.get("error").get("message");
90. info "API Error: " + claudeApiResponse;
91. }
92. responseContent = {"text":claudeMessage,"card":{"title":"Claude says...","icon":"https://uxwing.com/wp-content/themes/uxwing/download/brands-and-social-media/claude-ai-icon.png"},"reply_to":message.get("id")};
93. info responseContent;
94. info zoho.cliq.postToChat(chat.get("id"),responseContent);
95. return Map();

When triggered: Opens a form → User selects an action → Adds additional instructions → Submits → Claude processes the selected message

And that's it. You're Claude integration is ready to be used. 

---

What's Next:

What you built today is just the foundation.

Shape it around how your team actually works. Extend it to turn discussions into action items, review PRs before they’re merged, generate standup updates, extract tasks automatically, or create knowledge snippets from resolved threads.

Start with one real pain point. Solve it well. Then layer more intelligence on top.

The structure is already there. The possibilities are yours.

🔗 Explore Zoho Cliq: Developer Platform
🔗 Explore Anthropic API Docs

Questions? Comments below. 

Looking forward how you'll build and go make it your own. 🚀

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• Reminder needs 0 minute choice

  I most use 0 minute reminders.  Every other calender service has this choice.  If I create an event in my Android calendar with 0 minute reminder it will change to 5 minute.  Please ad 0 as a reminder choice, this should be a 5 minute fix.  Thanks.

• Customer ticket creation via Microsoft Teams

  Hi all, I'm looking to see if someone could point me in the right direction. I'd love to make it so my customers/ end users can make tickets, see responses and respond within microsoft teams. As Admin and an Agent i've installed the zoho assist app within

• Is there a way to update all the start and end dates of tasks of a project after a calendar change?

  Hi! Here's my situation. I've built a complete project planning. All its tasks have start dates and due dates. After completing the planning, I've realized that the project calendar was not the right one. So I changed the project calendar. I now have

• How to update task start date when project start date changes?

  Hi there, When the start date of a project changes, it's important to update the start dates of the tasks associated with that project to reflect the new timeline. Is there a way to shift the start date of all project tasks when the start date of a project

• Issue with Picklist Dropdown Not Opening on Mobile

  Hello I am experiencing an issue with picklist values on mobile. While the arrow is visible, the dropdown to scroll through the available values often does not open. This issue occurs sporadically, it has worked occasionally, but it is very rare and quite

• using the client script based on the look up filed i wnat to fetch the record details like service number , service rate

  based on selected service look up field iwant to fetch the service serial number in the serice form how i achive using client script also how i get the current date in the date field in the on load of the form

• Zoho Books/Square integration, using 2 Square 'locations' with new Books 'locations'?

  Hello! I saw some old threads about this but wasn't sure if there were any updates. Is there a way to integrate the Square locations feature with the Books locations feature? As in, transactions from separate Books locations go to separate Square locations

• Zoho Commerce - How To Change Blog Published Date and Author

  Hi Commerce Team, I'm discussing a project with a client who wants to move from Woo Commerce / Wordpress to Zoho Commerce. They have around 620 blog posts which will need to be migrated. I am now aware of the blog import feature and I have run some tests.

• Does zoho inventory need Enterprise or Premium subsrciption to make Widgets.

  We have Zoho One Enterprise and yet we can't create widgets on inventory.

• ZMA shows as already connected to Zoho CRM, but integration not working

  When I try to connect ZMA with Zoho CRM, it shows as already connected, but the integration doesn’t seem to be working. I’ve attached the screen recording for reference.

• Automatic Email Alerts for Errors in Zoho Creator Logs

  Hello, We would like to request a feature enhancement in Zoho Creator regarding error notifications. Currently, Zoho Creator allows users to view logs and errors for each application by navigating to Zoho Creator > Operations > Logs. However, there is

• Password Assessment Reports for all users

  I'm the super admin and looking at the reporting available for Zoho Vault. I can see that there is a Password Assessment report available showing the passwords/weak and security score by user. However I'm confused at the 'report generated on' value. Monitor

• Setting certian items to be pickup only

  How do we have some items that are pickup only? I have several items in my item's list that I do not ship. But they need to be on the website to be sold, and picked up in store. Need to be able to do this as one of these products is a major seller for

• Using gift vouchers

  We would like to be able to offer a limited number of gift vouchers, of varying values, to our customers, and are looking for the best way to do this. We have looked at Coupons and Gift Certificates, but neither seem to fit the bill perfectly. Coupons:

• Automatically updating field(s) of lookup module

  I have a lookup field, which also pulls through the Status field from the linked record. When the lookup is first done, the Status is pulled through - this works perfectly. If that Status is later updated, the lookup field does not update as well. As

• Zoho Commerce and Third-party shipping (MachShip) API integration

  We are implementing a third-party shipping (MachShip) API integration for our Zoho Commerce store and have made significant progress. However, we need guidance on a specific technical challenge. Current Challenge: We need to get the customer input to

• Adding custom "lookup" fields in Zoho Customization

  How can I add a second “lookup” field in Zoho? I’m trying to create another lookup that pulls from my Contacts, but the option doesn’t appear in the module customization sidebar. In many cases, a single work order involves multiple contacts. Ideally,

• Can you import projects into Zoho Projects yet?

  I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projects

• Zoho Inventory. Preventing Negative Stock in Sales Orders – Best Practices?

  Dear Zoho Inventory Community, We’re a small business using Zoho Inventory with a team of sales managers. Unfortunately, some employees occasionally overlook stock levels during order processing, leading to negative inventory issues. Is there a way to

• Automation #10 - Auto Assign Ticket based on Keywords

  This is a monthly series designed to help you get the best out of Desk. We take our cue from what's being discussed or asked about the most in our community. Then we find the right use cases that specifically highlight solutions, ideas and tips on optimizing

• Automate attendance tracking with Zoho Cliq Developer Platform

  I wish remote work were permanently mandated so we could join work calls from a movie theatre or even while skydiving! But wait, it's time to wake up! The alarm has snoozed twice, and your team has already logged on for the day. Keeping tabs on attendance

• Reusable Custom Functions Across Department Workflows

  Dear Zoho Desk Team, We appreciate the powerful workflow automation capabilities in Zoho Desk, particularly the ability to create and use custom functions within workflows. However, we have encountered a limitation that impacts efficiency and maintainability.

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