Automation #14: Capture Jira Issue Key/ID in a Ticket Custom Field

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• Lydia | Zoho Desk

  

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• Register for Zoho Desk Beta Community

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• Share your Zoho Desk story with us!

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• Tip #1: Learn to pick the right channels

  Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

• Welcome to Zoho Desk Community - Say hello here!

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• Webinar 1: Blueprint for Customer Service

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