Built-in Telephony in Zoho Recruit

We’re excited to introduce Built-in Telephony in Zoho Recruit, designed to make recruiter–candidate communication faster, simpler, and fully traceable.
These capabilities help you reduce app switching, handle inbound calls efficiently, and keep every conversation connected to the right record.

Why we built this

Recruiters spend a significant part of their day on phone calls—screening candidates, confirming interviews, following up, and answering inbound queries.

Switching between Zoho Recruit and external calling tools slows this down and makes it harder to track conversations. Built-in Telephony is designed to simplify communication so you can:

• Call candidates and clients without leaving Recruit
  
  
• Automatically track every interaction
  
  
• Route inbound calls to the right team without manual effort

What’s New

Native Inbound & Outbound Calling Inside Zoho Recruit

Recruiters can place calls with a single click from candidate, contact, or client records, while incoming calls are intelligently routed to the right teams. All call activity is logged automatically—no manual updates needed.

Availability 

Available for	Profile Permissions	Only users with the Administrator profile can setup this feature.
	Editions	Staffing Agency and Corporate HR
	Plans	Enterprise (Including Zoho One and People plus)
	Modules	Candidates, Contacts, Clients

How It Works

1. Call directly from Recruit records

Recruiters click the phone icon on a candidate, contact, or client record to start a call instantly. Incoming calls are received within Recruit based on predefined call flows.

2. Automatic call logging & tracking

Every incoming, outgoing, and missed call is logged automatically. Recruiters can add notes, review call history, and track engagement without leaving Recruit.

3. Smart call routing & recordings

Incoming calls are routed to the right recruiter or team. Calls can also be recorded (based on plan and permissions) for quality checks, compliance, or training.

You focus on the conversation—Zoho Recruit handles the rest.

Use Cases

1: Interview Confirmation  

Before an interview, the recruiter places a confirmation call using the phone icon on the candidate record. After the call, the interaction is logged, and the recruiter can add confirmation notes or update the interview status

2: Inbound Call Routing to Support Team

When a candidate calls the company’s primary telephony number set up in your Zoho Recruit account, the system automatically routes the call to the support team first. If the call is not answered, it is forwarded to secondary recruiters or directed to voicemail. The support team can then handle the query efficiently, log the call in the system, and update any follow-ups as needed.

Telephony Plan Details

Credits help you purchase and maintain phone numbers, make and receive calls, and store recordings of these calls. All actions related to credits and storage can be taken in the Telephony Plan Details tab.

Credits  

1. An organization can have multiple phone numbers which are cumulatively managed using credits. 1 Credit equals $1 US. The cost of the credits will be converted into your local currency for the transaction. Purchased credits will be spent on:
   
2. Number maintenance (monthly): The organization will be charged in credits each month based on the number type and country.
   
3. Recording storage (monthly): Zoho provides 1000 minutes of free recording storage for each organization. If the limit is exceeded, new recordings will not be saved. To extend the recording storage, you can upgrade the telephony plan to one of the following:
   - 50,000 minutes: 25 credits/month
   - 200,000 minutes: 50 credits/month
   - 1,000,000 minutes: 75 credits/month
4. Call activity (usage-based): Credits will be debited from the wallet for both incoming and outgoing call activities. This charge for call activity is not debited monthly. It is based on call usage. You will need to recharge your wallet when the credits are low or choose to auto recharge whenever the available credits fall below a set amount.
   Note: Click here to view the call rates for built-in telephony.

Try It Out

Enable Built-in Telephony and start making and receiving calls directly from Zoho Recruit—no third-party tools required.

For detailed behavior and usage information, check out our help article:
👉 Built-in Telephony – Help Documentation

Tell Us What You Think

We’d love to hear how Built-in Telephony is improving your recruitment communication. Share your feedback in the comments below or write to us at 

support@zohorecruit.com

Regards,
Team Zoho Recruit

• Topic Participants

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