Radar In Focus: Using Siri For Customer Support

Hello dear users, 

Welcome to the 6th installment of the Radar In Focus series. In today's issue, we'll explore a Radar IOS exclusive that is a must-have to provide support on-the-go.

Just say the magic word  🪄

Computers make our lives easier by automating and expediting a variety of tasks like file sharing. As these machines evolve, so have the methods we use to interact with them. Voice control or voice command is a technology that provides a simple, natural, and spontaneous way of interacting with and operating devices. On computers and phones, voice-controlled digital assistants help us perform everyday tasks like setting an alarm, performing a web search, and texting a friend using simple vocal commands.

Amazon's Alexa, Apple's Siri, and Google Assistant are some of the most well-known and widely used voice-controlled digital assistants across the world.

What are the benefits of voice-operated digital assistants? 

😀Ease of use 

Speech is the primary form of communication among humans. It requires far less effort than typing and is a faster and more efficient form of computer input for many daily tasks. Using speech commands, you can instantly get things done, which otherwise require a lot of navigation and taps, clicks, or keystrokes. 

✔️Great for on-the-go tasks

When using your device on-the-move, it can be quite challenging to maintain focus and avoid typos while using your fingers to input commands. Voice-controlled assistants help simplify the process and prevent mistakes.

🦾Accessibility for people with visual and motor challenges

Touch and type inputs on mobile devices may not be feasible options for users with visual impairments as they cannot perceive the screen visually. Similarly, people with motor disabilities and dexterity challenges also struggle with the standard inputs. For these people, voice-controlled assistants are a helpful solution.

🗣️Hands-free access

Since most virtual assistants are voice activated, you can leverage them to operate devices hands-free, opening the door to more effective multitasking. 

What is Siri? 

Siri is a digital assistant available across the Apple ecosystem of products via iPhone, iPad, MacBook, home pod. 

Users can talk to Siri and ask it to complete simple tasks on their iPhones. To better understand what Siri says, they can personalize it by selecting the voice, language, and accent it should use.

Ever since it's inception in 2011, Siri has revolutionized the way users interact with their devices and has helped make them more accessible for users, including people with visual and motor impairments and elderly people.

Radar integrates with Siri, allowing you to access customer and business insights using common phrases like, "Hey Siri, show average handling time." 

Why should you use Siri with Radar? 

✨Pulls up stats instantly

When instructed, Siri immediately displays a Radar widget containing the requested stats for efficient monitoring. 

✨Takes you to a specific insight

Siri can also take you to a specific page on Radar without requiring taps and swipes, enhancing efficiency and navigation

✨Enhances your experience

Siri shortcuts make Radar feel like an extension of your iPhone for a completely seamless experience. 

✨Lets you customize the prompt

Radar gives you the option to use a custom phrase to invoke Siri. For example, you can colloquialize the phrase to display online agents as "Hey Siri, who's online?" for convenience.

✨Helps ensure security

Since Siri activates only to your voice, no one else will be able to access your help desk insights.

 

✨Can be configured in two simple steps

Go to Siri shortcuts on Radar setup and click "Add to Siri". That's all it takes to configure and use the digital assistant with Radar.

 

The feature is available for all iOS users. Configure Siri shortcuts now to unlock its awesome benefits. To learn how to set up Siri shortcuts in Radar, refer to: Configuring Siri shortcuts on Radar.

If you have any questions, leave a comment below or send an email to support@zohocorp.com.

Regards, 

Madumitha P

Team Zoho Desk

• Topic Participants

• Madumitha P

  

• Sticky Posts

• Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

  Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

• Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

  Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools

• Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

  Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

• Zoho Desk Cheat Sheet For The Year-End

  Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

• Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

  Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions

• Recent Topics

• Simple Text Search Function

  Would it be too much to ask for a simple text search function? My slide decks are often simply collections of slides of a random over, and I often have to find the slide I need at a moment's notice. A text search function, no matter how rudimentary, would

• Unveiling Zoho CRM's New User Interface - The NextGen UI

  Hello Everyone, Last Wednesday, May 14th,2025, we announced the public release of Zoho CRM For Everyone, our most significant update yet. This release brings a modernized CRM experience with a redesigned user interface, new capabilities for cross-functional

• Product Updates in Zoho Workplace applications | April 2025

  Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this April. Zoho Mail Filters for incoming emails in Shared Mailbox Simplify the management of incoming emails in your Shared

• Deluge script for purchase receive

  Trying to create purchase receives.... receive.put("purchaseorder_id",poId); // purchase order associated ... receive.put("line_items",itemList); result = zoho.books.createRecord("purchasereceives", orgId, receive); info result;...... {"code":9,"message":"Purchase

• Enhanced Candidate Portal: Now Featuring Federated Login, Passwordless Access & MFA

  You can now enhance your Candidate Portal experience with Federated Login, Password less Sign-in and Multi-Factor Authentication (MFA). These features offer greater flexibility and control—allowing seamless sign-ins through trusted platforms and adding

• US military addresses

  When we have a client with a US military address having them fill in a form is a problem Zoho forms doesnt acommodate them correctly. It doesn't make sense for me to have to create a secondary data model for military addresses. I have placed some links

• Renew an expired subscription

  Hey Zoho officer, My subscription was expired yesterday, but I did not notice until just now. How can I renew the subscription even it is expired? The website is really important for our publicity. So I hope I can still review the domain and website. Thanks!

• How to normalize CRM module when integrating with Survey?

  This question is about the problem with many-to-many relationships and Survey. One of the things our organization does is track people in our program and their jobs. We get new information from the people three times annually through Zoho Surveys. Survey

• ZOHO CRM reverting contacts details

  Hi! Anyone else had a problem where +- at 20:00 NZT email addresses and company details reverted back to the ones that was previous changed? We had about +- 30 odd notification come through last night and had to go and change all back manually.

• Announcing Zoho Community Developer Bootcamps in India – Extensions

  Hey everyone! We're back with another line-up of Zoho Community Developer Bootcamps in India! Following the success of the first leg of bootcamps on Extensions, we're now ready with the second leg. These bootcamps focus on empowering developers of all

• Bidirectional sync between Zoho Bookings and Zoho CRM - Part 1

  Hey, community members! The default integration between Zoho CRM and Zoho Bookings is unidirectional, which means that any appointments booked, rescheduled, or deleted in Zoho Bookings will be reflected in Zoho CRM. However, any modifications made to

• Announcing New Features in Trident for macOS (v.1.19.0)

  Hello everyone! Trident for macOS is here with interesting features and enhancements to elevate your workplace communication. Let's take a quick look at them. View and manage .pst files. A .pst (Personal Storage Table) file is an Outlook Data Storage

• ZOHO Sheet View for Activities

  Hello I am beginning to look at importing previous events into activities as utilizing events as timeslips for engagements, we have added fields such as duration, billable, etc. However to use Events on a regular basis would require the ability to use

• 【参加無料】6月ユーザー交流会 参加登録 受付開始（東名阪の3都市開催）

  ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 6月に東京 / 大阪 / 名古屋の３都市でユーザー交流会を開催します！ 各地域のユーザーによるZoho 活用事例や、自社活用・運用について参加者同士で情報交換が出来るグループワークなどを予定しています。 ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー ※以下、記載順で開催予定 🟠 大阪ユーザー交流会 6/5(木) 18:00-20:20 ・会場：APイノゲート大阪 ・予定セッション ┗Zoho サービス活用事例：Zoho

• Invalid URL error when embedded sending url into iframe for my website when using in another region

  Hi team, My site is currently working on integrating your signature feature as part of the system functionality, it's working great but recently there's been a problem like this: After successfully creating the document, i will embed a sending url into

• Need details on search criteria for zoho.crm.searchRecords

  Hi, If I understood correctly the integrated functions (getRecords, searchRecords, etc..) I can use inside Functions in Zoho CRM are actually using the Zoho CRM V2 API. I am looking for all the field types and criteria I can use with searchRecords. The

• Custom Serial numbers in Inventory tied to customers

  Hello, We have both software and hardware serial numbers that we need to track for active customers in the field. We do not know the serial numbers for the software until the customer buys it as its not a stock item but something we order and deploy for

• Kit Items Breaking Automations - "Provide mapped components for all kit items"

  This has been brought up in other threads, but I believe this issue warrants its own topic. Whenever a sales document (Estimate, Sales Order, Invoice) is created or manipulated programmatically, trying to include a Kit as an Item throws this error: "Provide

• What’s New in Zoho Inventory | April 2025

  Hello users, April has been a big month in Zoho Inventory! We’ve rolled out powerful new features to help you streamline production, optimise stock management, and tailor your workflows. While several updates bring helpful enhancements, three major additions

• Issue with inventory and shopify

  Hello! We're having some issues with Inventory not synchronizing all our products with our shopify store. We've tried multiple times to synchronize them. We have multiple locations and it seems to just be getting a part of the inventory. When we sell

• Add an option to disable ZIA suggestions

  Currently, ZIA in Zoho Inventory automatically provides suggestions, such as sending order confirmation emails. However, there is no way to disable this feature. In our case, orders are automatically created by customers, and we’ve built a custom workflow

• ZOHO BOOKS - RECEIVING MORE ITEMS THAN ORDERED

  Hello, When trying to enter a vendor's bill that contains items with bigger quantity than ordered in the PO (it happens quite often) - The system would not let us save the bill and show this error: "Quantity recorded cannot be more than quantity ordered." 

• Automatic Pick LIst

  The pick should have the feature to send you to the FIFO location and tell you from wich bin you should get the product. Depending on FIFO LIFO or what we choose

• Picker users

  Hi FOr bin location we are starting to use Android app. The users are allowed to chance the asignee, but they are the Asigneed persons. We should have the avility to choose or setup these fields.

• Zoho Inventory MobileApp compatible with barcode scanners such as Zebra

  Hi, Although the Zoho Inventory App is working with a scanner mode taken directly through the cell phone which I do not consider it as efficient, I would like to know when are you planning an update on the app so it can be compatible with bar code scanners

• Work Orders / Bundle Requests

  Zoho Inventory needs a work order / bundle request system. This record would be analogous to a purchase order in the purchasing workflow or a sales order in the sales cycle. It would be non-journaling, but it would reserve the appropriate inventory of

• More Payment Gateways For South Africa

  Hello, please add more payment gateways that cater for South Africa to the Zoho ecosystem. Yoco - pay now with card (integrated but there is a problem) Others to consider Payflex.co.za - pay now with card or pay later using credit from payflex Float.co.za

• Zoho Inventory Feature Roadmap Visible To All

  Hello, please consider making your feature roadmap visible to us users so that we know what to expect in future. This may appease current users who are seeking clarification on feature implementation dates, so that they can make an informed decision whether

• Kaizen #147 - Frequently Asked Questions on Zoho CRM Widgets

  Heya! It's Kaizen time again, folks! This week, we aim to address common queries about Zoho CRM Widgets through frequently asked questions from our developer forum. Take a quick glance at these FAQs and learn from your peers' inquiries. 1. Where can I

• Sync Zoho Docs and Google Drive

  Sync Zoho Docs and Google Drive -  how can I do it?

• Is it possible to link a CRM field or Zoho User to a ticket auto assign function.

  Dear Support, I have a unique situation at our company. So I know it might be able to link a ticket to the client account owner from the CRM. However, is it also possible to link an email field, username or other field in the CRM to a new ticket created

• How to overcome Zoho Deluge's time limit?

  I have built a function according to the following scheme: pages = {1,2,3,4,5,6,7,8,9,10}; for each page in pages { entriesPerPage = zoho.crm.getRecords("Accounts",page,200); for each entry in entriesPerPage { … } } Unfortunately, we have too many entries

• Drill Down - Pivot Table

  Is there anyway to have drill down options in pivot tables like in the chart function?

• Allow Zoho form to send to one of our ogranizations groups

  All emails from the form submission are being held for moderation. I have permissions set to organization members, and I think I have the forms setup in our DMARC

• Kanban view - which modules support this view?

  Recently (a few days ago), we started exploring Zoho Recruit and like to use Kanban view to visualise the data in different modules. I just found out from emailing Zoho Support that they need to enable Kanban view for different modules (why?). Which modules

• Email notification for followers

  Is there a way to enable email notification for followers of a support ticket? ie: Ticket #123 is owned by Agent#1, Agent#2 adds themselves as a follower. Whenever ticket #123 receives an email from the customer, Agent#1 receives an email. Agent#2 would

• Prevent duplicate with custom fields?

  I was wondering something about custom field/custom modules in Zoho Desk. For some reason you can make a custom field mandatory but not unique? For example, if I create a custom module to manage equipment and renewal and make a field serial number no

• Remove the dot menu and + sign on sub form

  If I don't want the user to be able to add more entries on a subform, am I able to remove the dot menu and the + sign?

• Writing Checks to Employees for Reimbursable Expenses

  I couldn't find a way to write a check through books or expense to an employee for reimbursable expenses. The expense created an entry in the system with a debit (expense) credit (liability). I entered a bill and used the liability account so it would

• Peppol Malaysia API

  Hi Zoho Books, my country Malaysia will going to implement "Peppol" (E-Invoicing), starting 1 Jul 2025 for all businesses. The government intends to provide API for accounting app. The workflow involves creating an invoice from accounting app, triggers

• Next Page