Draft Email Reply Using Template
Hi, I searched and searched but to no success. Is it possible to draft an email reply and use a template for that? Using custom function, of course. Thanks
Update ZohoHCAsapSettings
Hi, Is it possible to update ZohoHCAsapSettings? Example: I want to attach the current URL in a SPA to a ticket. How can I do that? Updating window.ZohoHCAsapSettings doesn't work and I'd like to avoid reloading ASAP entirely.
Can't populate hidden field with ZohoHCAsapSettings
Hi, I want to add some information to tickets created in ASAP. I can do so using ZohoHCAsapSettings as long as the fields are editable. However, I want to hide those fields, but as soon as I configure them to be hidden in the knowledge base, their values
Update Ticket description
Need help asap. I am trying to update description and found out i cant send html formatted string in xml. Its failing. https://desk.zoho.com/api/xml/requests/updaterecords?authtoken=..........&portal=.....&department=.....&xml=<?xml version='1.0' encoding='UTF-8'?><response><row no='1'><fl val='Description'>'asdf asdf asdf /nasdf <u>asdf asdf/n</u>asdfasdf<font size="5"> asdf asdf asfd /n</font>asdf asdf /nasdf/n'</fl><fl val='Status'>Closed</fl><fl val='Read Status'>False</fl><fl val='is
Creating Deadlines
We are trying to create deadlines for individual steps within a transition. Ex: in real estate transactions, each step(appraisal, repair negotiations, closing paperwork, mortgage inspections) has a deadline to meet to get to the ultimate deadline(closing
Deluge script assistance
I'm trying to figure out how to create a function in tickets (zoho desk) that would query past tickets from a contact until it found one that had a non-null value in a custom field, and then copy that value into the current ticket (same field) Can
How to search using custom fields in Zoho Desk (via Deluge scripting)?
In Zoho Desk, I have an account-level custom numeric field, called 'cf_vl_client_id', which is used to store the internal Client ID generated by our system. When I am trying to search records (in the Accounts module) using this custom field, I am constantly getting an error: zoho.desk.searchRecords(deskOrgId, "accounts", {"cf_vl_client_id": 1000}); Error: {"errorCode":"UNPROCESSABLE_ENTITY","message":"The value passed for the 'cf_vl_client_id' parameter is invalid."} Surprisingly, I am able to find
Can't create a ticket via API
HI, I am trying to create a ticket, as per the documentation https://desk.zoho.com/DeskAPIDocument#Tickets%23Tickets_Createaticket I am passing in the orgId and authtoken in the header and the two other required fields as perams https://desk.zoho.com/api/v1/tickets?subject="This
I can't refresh token
I am using postman to test apis that I will be putting into an applciaton and I am having issues getting my refresh request to work -the redirect_uri is https://www.getpostman.com/oauth2/callback (is this correct? what should it be) and what should Authorization
Workflow rule to update contact
Hello, Is it possible to have a Workflow rule to updating a Contact as soon as that contact is created? So, when a contact is created, I want to update that contact's Title field.
How to determine which department KB articles are in?
tl;dr Is there any way I can tell what department an article is in from the List Articles API endpoint ( https://desk.zoho.com/DeskAPIDocument#Articles_Listarticles)? Hi everyone, I'm using the Zoho Desk API to integrate our knowledge base into our own
[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that most
How to get all contacts that are not currently linked to an account?
I am trying to get a list of contacts that have accountId field of "None". How can I do this? Also, I would also like to know how to get the total count of contacts. Thank you.
Desk API requests in python
Could someone give me an example of how to structure an desk API call for all client happiness data in python? I've authenticated successfully using self client, just not sure how to structure the request and the documentation example doesn't really make
Can't attach multiple files to Zapier-created ticket (GravityForms - Zapier integration)
I have a web-form on my WordPress website (Gravity Forms), and I have successfully managed to create a chain of zaps that does the following on form submission: 1. find or create a contact from the email address in the form, 2. take contactId from 1 and
API Endpoint
Hi, How do you create my API end point? I want to look at Zoho Desk Tickets. So far I have created a token with the scope desk.read. I have my org ID. I am getting 401 error and sometimes 422 error. I believe both have to do with the auth code. Is there
Can't create contact in ticket with custom fields(cf)
I'm trying to create a ticket with a contact that contains a custom field, but I can't . { "departmentId": xxxx, "subject": "Prueba", "description": "Description", "priority": "High", "category": "Others", "classification": "Problem",
Zoho Desk End-User
I can add a contact via api to Zoho Desk, there is no problem. But Once I add a contact, she/he is not a end user, he/she is just an ordinary contact. How can I add an end-user to Zoho Desk Contacts with Zoho Desk Api?
Remote Authentication-hexdigest() function
I try to configure remote authentication settings for SSO in Help Center Portal and encounter apikey which generating with the function => hexdigest(MD5(operation+email+remoteauthkey*+ts)). I have supposed this function(hexdigest()) belongs to java,
Issue on Upload API and href image URL
Hi, Hope you are doing well. We are actually facing an issue related to uploading an image via Upload API. The issue is when i upload an image via api it returns id , href , name & so on, But when i use that href to GET hit and see response it sometimes
Is there any way to get CSAT survey link via API or Webhook after a ticket is closed?
Hi, I'm working on a project that aims to allow a customer to lodge their issue via Slack. I want to send the customer a CSAT survey link via Slack after the ticket closes. Just like in the case of email but I want this in Slack. Till now I haven't been
[ASAP] [iOS] Troubles to open the ZohoDesk Chat in version '2.0.6'
Hi Zoho Team. The chat had been working well until today , I tried to open the ZohoDesk chat from ASAP module, and I got the following error in the console: ✅ ZohoDeskPortalSDK 2.0.5 11:22:32:506 {UI} ZDPortalNetworkService.swift-setASAPheaders():452
Does refreshing auth token count as api call?
There's limit to how many api request you can make per day. Does refreshing auth token count towards total api request calls
Zoho Desk API Get Ticket Attachments allways return empty
I'm trying to use the API do sync tickets to my internal Ticket manager. Tickets and Comments are OK, but Attachments allways return an empty array: {"data":[]} I need to pass other parameters? Example Url: https://desk.zoho.com/api/v1/tickets/13228000020730005/attachments
ASAP Knowledge Base - Multilingual KB
Hello, We are using your new feature "Multilingual KB". So we have now 2 languages in our Knowledge Base and would like to be able to show the KB Articles on our ASAP module depending on the language of our user. How can we do this ? I don't see any option
API Authentication Queries
Hello all I'm hoping someone in the community can help me get my head around what should be a simple query. I'm trying to integrate the Desk API into our IT monitoring system so that I can present ticket information on a global dashboard. We use PRTG
[iOS] [ASAP] Problem archiving the project.
Hi Zoho team, I hope you are doing well. Currently we are implementing the live chat from ASAP module on ZohoDeskPortalService library, we have already implemented the live chat, in debug mode works well, but now we are trying to archiving this implementation
Does updating a ticket via API count as an Agent Response?
If a ticket is updated via API, does that API update count as an actual Agent reply and toward ticket response time for SLA metrics? I understand that Agent responses sent via email do not count toward response time for SLA metrics, so wanted to ask as
Contact not display fully through API
Hello Zoho Development Team I'm working on contact of zoho desk and noticed API get contact list seen not show fully all contact which display on web. I'm using this api GET /api/v1/contacts for getting contact list. I tried create a contact through API
create thread API
Hello, I couldn't seem to find a way to create thread I only found the ability to reply on the behalf of the assignee (the zoho desk support agent) I have a small chat system and I need to be able to open threads as the customer. is it possible?
Error "UNPROCESSABLE_ENTITY" when I used zoho.desk.getRecords in Zoho Creator deluge Script
HI I have the following code in a function: q = Map(); q.put("accountName", "Test"); data = zoho.desk.getRecords(54xxx, "accounts",1,100,q, "deskConnection"); info data ; The account name "Test" exist in zoho desk but I have received the next error message
Zoho Desk integration on my App
Here is what we are planning to do 1. Give a UI on the app to create a ticket 2. Show the ticket status on the app 3. Show the comments by the agent on the app 4. Allow customer to respond to the agent comments 5. If ticket is closed, allow customer to
Missing a Create Thread API
Really frustrated that I can create a ticket through API but I cannot create, or add a thread through API (as far as I can see). I want to be able to mimic a complete EMAIL flow through API calls. Create a ticket through API. Add a thread which was originally
Major Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GET
Desk API Bad request
I have a problem... im doing this call : curl -X GET https://desk.zoho.com/api/v1/tickets -H "orgId:701841XXX" -H "Authorization:Zoho-authtoken 96610365260fac105f279882e741fXXX" And i have a 9 Tickets... but ever its the same response: {"errorCode":"BAD_REQUEST","message":"Bad
Functional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
API Create Ticket - email validation
REQUEST: POST - https://desk.zoho.com/api/v1/tickets { "subject":"testing_email_validation", "contact":{ "email":"testing_symbol_!_@test.com" }, "departmentId":"550547000008403071" } RESPONSE: 422 {"errorCode":"INVALID_DATA","message":"The
Zoho desk POST /api/v1/tickets not returning response
I tried creating a ticket via the Zoho desk API, i got no response after the request was completed.
Critical Update - Authtokens in Zoho Desk REST APIs will Stop Working in a Week
Dear Zoho Desk API users, In the second half of 2020, we had decided to indefinitely deprecate the use of authtokens and instead use OAuth tokens for authenticating users. We had informed the developer community about this critical change and the need
Desk API Errors all of a sudden
Hello, We have been using the Zoho Desk REST API for a while now. We've upgraded to OAuth already. We suddenly have started getting errors like this: {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":
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