Zoho CRM Community Digest - May 2024
This May, we shipped several features and enhancements requested by the Community. Dive in to learn more about them and explore the engaging conversations awaiting you in the Zoho CRM Community.
Product Updates:
Buttons in Zoho CRM got an upgrade! You can now tailor buttons to specific layouts, adding more context and reducing clutter. Even better, buttons are now available for Zoho CRM portals. This extended functionality allows your customers to launch a pre-configured Kiosk from within the portal with a single click, taking customisation to a whole new level. Check out the announcement post for more details, complete with use cases to help you understand this update better.
Zoho CRM's timeline has received a major makeover with some exciting new capabilities. We've extended the timeline view to three years, replacing the previous six-month limit, allowing you to see more of the record's history at a glance. This highly requested enhancement from our community doesn't stop there. You can now add notes directly to timeline entries for quick updates, filter events to zoom in on specific information, and even see email statuses — all within the timeline view. Check out this post to learn all about these enhancements.
Introducing Custom Email Field Support in Zoho CRM:
Zoho CRM now lets you send emails and sync conversations with email addresses added to custom email fields in Zoho CRM. This feature, in addition to the existing support for primary and secondary email fields, provides a more comprehensive email history across multiple email addresses within the CRM record. Supported for Leads, Contacts, Vendors, and custom modules, this feature is optional. Follow the steps in this announcement post to enable it for your CRM account.
Introducing Lead History for Converted Leads:
The timeline view stores the historical changes made to records, helping with the audit trail. Previously, lead history became unavailable once leads were converted to contact records, a major pain-point expressed by many of our community members. With the revamped timeline view, we have addressed this gap by making the lead history of converted leads accessible within the timeline view of the corresponding Contact, Account, or Deal record. This update is tied to the revamped timeline feature, which is being rolled out in a phased manner. For more details and updates on the availability of this feature, follow this announcement post.
Introducing Custom Email Field Support in Zoho CRM:
Zoho CRM now lets you send emails and sync conversations with email addresses added to custom email fields in Zoho CRM. This feature, in addition to the existing support for primary and secondary email fields, provides a more comprehensive email history across multiple email addresses within the CRM record. Supported for Leads, Contacts, Vendors, and custom modules, this feature is optional. Follow the steps in this announcement post to enable it for your CRM account.
Introducing Lead History for Converted Leads:
The timeline view stores the historical changes made to records, helping with the audit trail. Previously, lead history became unavailable once leads were converted to contact records, a major pain-point expressed by many of our community members. With the revamped timeline view, we have addressed this gap by making the lead history of converted leads accessible within the timeline view of the corresponding Contact, Account, or Deal record. This update is tied to the revamped timeline feature, which is being rolled out in a phased manner. For more details and updates on the availability of this feature, follow this announcement post.
You can now customize the columns displayed in the Contact Roles section inside the Deals module of Zoho CRM. This update allows you to rearrange the information and choose which details are most important for your team to see quickly. Check the latest comment by @Anonymous User in this post for the specifics.
We've enhanced the integration capabilities of Zoho CRM and Zoho Projects. A new Client Configuration section has been added in the setup to ensure you're aware of how your project clients are mapped to CRM Contacts and Accounts. Alongside the previously supported modules (Contacts, Accounts, and Deals), we've now included support for additional Zoho CRM modules like Products, Cases, Quotes, Invoices and Campaigns. This enables seamless access to all project-related information across related CRM modules. Automatic field mapping ensures that relevant details from the source module are populated when you create a project, eliminating the need for manual data entry. Additionally, the permission management of this integration is now simpler. Check out the post for more details!
Enhanced Validation Rules:
The recent enhancements to validation rules introduce much-needed flexibility, allowing for quick validation of data at the individual field level. You can choose to prevent saving or allow it with a prompt when a validation fails, and decide where error messages appear —either at the field level or at the top of the page. Additionally, validation rules now extended to lookup fields. Dive into the post to learn more in detail.
Enhanced Validation Rules:
The recent enhancements to validation rules introduce much-needed flexibility, allowing for quick validation of data at the individual field level. You can choose to prevent saving or allow it with a prompt when a validation fails, and decide where error messages appear —either at the field level or at the top of the page. Additionally, validation rules now extended to lookup fields. Dive into the post to learn more in detail.
Useful discussions:
Moving Mail Merge Templates Between Modules:
@Caroline wanted to change the module associated with existing Mail Merge templates in Zoho CRM. Check out @838536863@zohoclosedAccount.com's suggested workaround in this post: download the original template, import it to the required module and re-map the merged fields.
@Caroline wanted to change the module associated with existing Mail Merge templates in Zoho CRM. Check out @838536863@zohoclosedAccount.com's suggested workaround in this post: download the original template, import it to the required module and re-map the merged fields.
Mailchimp Extension for Zoho CRM:
Use this extension to seamlessly sync your campaigns and subscribers in Mailchimp with Zoho CRM. Send personalised emails based on your customers' interests and trigger email Campaigns with automated workflows based on CRM actions. To learn more about this extension, check out this post!
Use this extension to seamlessly sync your campaigns and subscribers in Mailchimp with Zoho CRM. Send personalised emails based on your customers' interests and trigger email Campaigns with automated workflows based on CRM actions. To learn more about this extension, check out this post!
Enabling Clients to Update Data and Track Progress in Zoho CRM:
@Salmaswco wants their clients to fill out a form in Zoho CRM, fetch previously filled data, review and update details, and track their progress over time. Depending on the depth of the requirement, this can be done natively in CRM using customer portals or by integrating with Zoho Forms or Survey. Check out this post for suggestions from @Anonymous User and @Amy on how to make this work.
@Salmaswco wants their clients to fill out a form in Zoho CRM, fetch previously filled data, review and update details, and track their progress over time. Depending on the depth of the requirement, this can be done natively in CRM using customer portals or by integrating with Zoho Forms or Survey. Check out this post for suggestions from @Anonymous User and @Amy on how to make this work.
Auto-Send Emails to Deal Contacts on a Monthly Basis:
@Pam wants to send recurring emails every month to Deal contacts based on specific criteria. They figured out that Workflow rules are the way to go for this but needed some reassurances on whether they are doing it the right way. @Anonymous User and @Anonymous User provided some pointers to reassure them and added more details to it in this post.
@Pam wants to send recurring emails every month to Deal contacts based on specific criteria. They figured out that Workflow rules are the way to go for this but needed some reassurances on whether they are doing it the right way. @Anonymous User and @Anonymous User provided some pointers to reassure them and added more details to it in this post.
Automating VAT Calculations for Quotes:
@Coen | Heative was struggling with manually setting the VAT on quotes each time. which lead to sending incorrect quotes to their customers when missed. Check out @Ishwarya SG's suggested solution in this post to add an aggregate field that automatically rolls up the VAT values from individual products to the quote.
@Coen | Heative was struggling with manually setting the VAT on quotes each time. which lead to sending incorrect quotes to their customers when missed. Check out @Ishwarya SG's suggested solution in this post to add an aggregate field that automatically rolls up the VAT values from individual products to the quote.
Functions:
Automatic Field Updates Between Contacts and Deals Module:
@Tyler Christie sought a way to automatically update select fields in deal records whenever related fields are updated in the Contact module. In the discussion thread, @Hugh Marshall provided a Deluge script function to achieve this. Tyler even shared an enhanced version of the code that allows mirroring multiple fields at once. Check out the post to learn more!
Automatic Field Updates Between Contacts and Deals Module:
@Tyler Christie sought a way to automatically update select fields in deal records whenever related fields are updated in the Contact module. In the discussion thread, @Hugh Marshall provided a Deluge script function to achieve this. Tyler even shared an enhanced version of the code that allows mirroring multiple fields at once. Check out the post to learn more!
Chain Workflows in Zoho CRM:
@Oscar brought up an interesting use-case that involves two workflows working in tandem. The first workflow triggers a field update in the Contacts module whenever a Deal is marked as "Closed Won". This in turn triggers the second workflow from the Contacts module to send an email to Deal Contact. They got it all right except for a parameter that needs to be added in the Function code to make the output of the first workflow trigger for the next one. Check out the solution, shared by @Vigneshwaran K and @Ishwarya SG in this post.
@Oscar brought up an interesting use-case that involves two workflows working in tandem. The first workflow triggers a field update in the Contacts module whenever a Deal is marked as "Closed Won". This in turn triggers the second workflow from the Contacts module to send an email to Deal Contact. They got it all right except for a parameter that needs to be added in the Function code to make the output of the first workflow trigger for the next one. Check out the solution, shared by @Vigneshwaran K and @Ishwarya SG in this post.
@Reynald needed help integrating their website with Zoho CRM. They were unsure of specific API details such as the URL, API Key, client ID, etc., as well as how to integrate them. @Ishwarya SG suggested using Zoho APIs to push website information to the CRM and shared the API documentation. Meanwhile, @Bhoomi Joshi explained the steps to generate the required credentials. Join the discussion to learn the process.
Automatically Count Emails Open for Lead Engagement Tracking:
@Antonio wanted to track lead engagement with emails sent through mass emails. He needed a way to increment a numeric field each time an email is opened. Check out @Vigneshwaran K's response in this post, which provides an API-based solution to achieve this.
@Antonio wanted to track lead engagement with emails sent through mass emails. He needed a way to increment a numeric field each time an email is opened. Check out @Vigneshwaran K's response in this post, which provides an API-based solution to achieve this.
Prevent Editing In Lookup Fields:
@kparikh44444 wants to make a lookup field in a subform with the Deals module as read-only once the deal reached specific stage. They had successfully made other fields read-only using client scripts but were stuck with the lookup field. Check out this post for the script provided by @Hugh Marshall to achieve this requirement.
@kparikh44444 wants to make a lookup field in a subform with the Deals module as read-only once the deal reached specific stage. They had successfully made other fields read-only using client scripts but were stuck with the lookup field. Check out this post for the script provided by @Hugh Marshall to achieve this requirement.
Auto-fill Time Zones Based on Postal Codes:
@K-CRM wants to populate the Time Zone field for Contacts automatically and Leads. Their goal is to send bulk emails to these Contacts/Leads at the beginning of their local day, and wanted to know if this can be done using their client's Postal Code. Check the solutions shared by @Vigneshawaran K and @Haiku Technical Support in this post.
@K-CRM wants to populate the Time Zone field for Contacts automatically and Leads. Their goal is to send bulk emails to these Contacts/Leads at the beginning of their local day, and wanted to know if this can be done using their client's Postal Code. Check the solutions shared by @Vigneshawaran K and @Haiku Technical Support in this post.
Hiding Custom Based on Lead Stage:
Revisiting an old discussion on hiding/disabling the convert button unless the lead reached a specific stage, @Dan had a similar requirement with a custom button but wanted it to work without reloading the page. @Hugh stepped in with a solution, prompting @Dan to post a glowing tribute for Hugh, quoted below!
Revisiting an old discussion on hiding/disabling the convert button unless the lead reached a specific stage, @Dan had a similar requirement with a custom button but wanted it to work without reloading the page. @Hugh stepped in with a solution, prompting @Dan to post a glowing tribute for Hugh, quoted below!
Check out this post for an interesting discussion.
Kaizen:
Kaizen#136 - Zoho CRM Widgets using ReactJS:
Learn how to create custom widgets for Zoho CRM using frameworks like ReactJS. check this post for step-by-step instructions on setting up the project, including installing, creating, building and packaging the widget for Zoho CRM.
Learn how to create custom widgets for Zoho CRM using frameworks like ReactJS. check this post for step-by-step instructions on setting up the project, including installing, creating, building and packaging the widget for Zoho CRM.
Kaizen #137 - Lead Conversion using Zoho CRM APIs:
Learn how to leverage Zoho CRM APIs to convert Leads into Contacts, Accounts, and Deals while avoiding duplicate records in this post.
Learn how to leverage Zoho CRM APIs to convert Leads into Contacts, Accounts, and Deals while avoiding duplicate records in this post.
Kaizen #138 - How are Widgets used in Zoho CRM Settings?Interested in learning more about Widgets in Zoho CRM? Check out this Kaizen post for an interesting use-case on how to leverage Widgets to make your Knowledge Base resources accessible right within CRM. Don't forget to explore the recommended reads section at the end of this post to learn more about Zoho CRM Widgets.
Thank you for taking the time to read this month's round-up. Keep tabs on the digest every month for the latest ideas and discussions. Stay tuned and engage in the forums to be included in the next month's digest. Have a wonderful month ahead!
Topic Participants
Swetha S
Sticky Posts
How to reach the official Zoho Support channels and avoid fake ones.
Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity. We are happy and ready to help you use our services effectively. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing Zoho Support or services with false numbersFunction #35: Close all tasks associated with a lead and create a new task.
Welcome back everyone! Last week, we learnt how to close all tasks of a deal depending upon the deal stage. This week, let's look at a custom function that lets you close all of the tasks associated with a lead while simultaneously creating a new task, like when you need to halt all progress towards a lead while the lead is not available at the moment but create a reminder task. Business scenario: The success of a company, in one way or another, is determined by the leads it gets. Each lead is justZoho CRM Webinar - Redesigning Daily User Experiences with Canvas
<br> Your users across roles use the CRM for day-to-day tasks that are necessary. Whether they perform their tasks on time, the right way, or at all depends on a lot of factors, including User Experience. Many businesses struggle with rigid layouts,Join us at the Canada ZUG Meetup: What’s New in Zoho CRM
Hello Zoho Community! Start your year with fresh insights into Zoho CRM’s latest updates and tools. Whether you're a CRM beginner or a experienced user, this meetup is crafted to help you optimise your processes and leverage new features. Explore practicalCRM Hack #2: Automate sending of birthday greetings to your customers.
Hello everyone! What sets you apart as a sales person is your ability to add that personal touch to your business relationship with your customers. Sending a gift on a special day, or leaving a note wishing them on their birthdays, are small, yet significant actions that show your customers that you care. And these are actions done without any expectations :) You must be engaging with a lot of customers and it is highly unlikely that they all are your friends on Facebook or some social channel,
Recent Topics
Zoho Sheet - Printing - Page Breaks and Printing Customization
I think the title is descriptive enough in that I cannot find help documentation on a simple task of adding in page brakes for separating pages on print. ThanksChecking if Creator has Change History
Like zForms - whenever an entry was updated there's an option to attached change history to email notif. Trigger -> Successful form submissionZoho sites header
Good day, Im stuck with this situation. I choose a template for my website creation. I have tweaked every instance of the visual editor, regarding the header, I have created created customize fonts presets... I have followed every single step. and myYour bot just got smarter: AI-Powered routing that reads between the lines
What if your bot could tell the difference? Between a visitor who just needs a quick answer, someone actively comparing options, and a frustrated customer one click away from leaving? Most bots can't. They deliver the same response to everyone, missingKaizen #152 - Client Script Support for the new Canvas Record Forms
Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achievedUnable to create embed code for resource of workdrive using API
Hello Team, I am trying to create embed code for a resource using workdrive api in powershell, however facing some issues with injecting data in body. Followed Doc: https://workdrive.zoho.com/apidocs/v1/filefoldersharing/shareeveryone Please help, belowhow to use validation rules in subform
Is it possible to use validation rules for subforms? I tried the following code: entityMap = crmAPIRequest.toMap().get("record"); sum = 0; direct_billing = entityMap.get("direct_billing_details"); response = Map(); for each i in direct_billing { if(i.get("type")Adding contact role to a specific deal js sdk malfunctioning
i was trying to add the contact role to a specific deal contact but repeatedly i am getting this error: { "code": "SUCCESS", "details": { "statusMessage": { "code": "INVALID_DATA", "details": { "expected_data_type": "jsonobject" }, "message": "body",Q3 Updates from Bigin!
Hey Biginners, Hope you’re doing great! As we approach the end of 2025, we truly hope Bigin has been a part of helping you build your dream business this year! We've been busy working behind the scenes to bring you features that make running your businessNew Series Announcement - Ecommerce Marketing Tips
Running an online business is more than just having a website. It’s about getting the right customers to discover you, trust you, and keep coming back. To support your growth journey, we’re launching a weekly Marketing Tips series right here on Zoho CommerceClient Script | Update - Introducing Subform Events and Actions
Are you making the most of your subforms in Zoho CRM? Do you wish you could automate subform interactions and enhance user experience effortlessly? What if you had Client APIs and events specifically designed for subforms? We are thrilled to introduce{"errors":[{"id":"500","title":"Servlet execution threw an exception"}]}
Here's the call to move a file to trash. The resource_id is accurate and the file is present. header = Map(); header.put("Accept","application/vnd.api+json"); data = Map(); data_param1 = Map(); att_param1 = Map(); att_param1.put("status",51); data_param1.put("attributes",att_param1);Converting Sales Order to Invoice via API; Problem with decimal places tax
We are having problems converting a Sales Order to an Invoice via API Call. The cause of the issue is, that the Tax value in a Sales Order is sometimes calculated with up to 16 decimal places (e.g. 0.8730000000000001). The max decimal places allowed inZoho Canvas - Custom templates for related lists
Hi, I see that the example pages load always one of our related lists in a custom template, but I dont know how to work with that: 1) How can i make my own custom templates for related lists? 2) Where and how can i check out existing custom templates?Kaizen #147 - Frequently Asked Questions on Zoho CRM Widgets
Heya! It's Kaizen time again, folks! This week, we aim to address common queries about Zoho CRM Widgets through frequently asked questions from our developer forum. Take a quick glance at these FAQs and learn from your peers' inquiries. 1. Where can Iopen word file in zoho writer desktop version
"How can I open a Microsoft Word (.doc or .docx) file in Zoho Writer if I only have the file saved on my computer and Zoho Writer doesn't appear as an option when I try 'Open with'? Is there a way to directly open the .doc file in Zoho Writer?"How to invite friends on other social media platforms to one of my group chats in arattai?
Hello, I have formed chat groups in arattai. I want to invite my friends on other social media platforms like WhatsApp/ FB to one of my groups. Different friends would be invited to different groups. How to share an invite link of one of my groups toZoho PDF editor has a lot of issues.
Zoho PDF editor needs a lot of work. It hangs and glitches a lot. Deletes annotations and clearings randomly.Zoho Sheet for Desktop
Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?Workdrive on Android - Gallery Photo Backups
Hello, Is there any way of backing up the photos on my android phone directly to a specific folder on Workdrive? Assuming i have the workdrive app installed on the phone in question. EmmaMarket cap
Market cap formula?? Kaise nikalestock
bom/bse : stock details or price =STOCK(C14;"price") not showing issue is #N/A! kindly resolve this problemZoho sheet desktop version
Hi Zoho team Where can I access desktop version of zoho sheets? It is important as web version is slow and requires one to be online all the time to do even basic work. If it is available, please guide me to the same.ZOHO SHEETS
Where can I access desktop version of zoho sheets? It is important to do basic work If it is available, please guide me to the sameZoho Books - France
L’équipe de Zoho France reçoit régulièrement des questions sur la conformité de ses applications de finances (Zoho Books/ Zoho Invoice) pour le marché français. Voici quelques points pour clarifier la question : Zoho Books est un logiciel de comptabilitéUsing Zoho Flow to create sales orders from won deal in Zoho CRM
Hi there, We are using Zoho Flow to create sales orders automatically when a deal is won in Zoho CRM. However, the sales order requires "Product Details" to be passed in "jsonobject", and is resulting in this error: Zoho CRM says "Invalid input for invalidIs Zoho Sheet available for Linux ?
Is Zoho Sheet available for Linux ?Bharat
ahow to disable staff selection Zoho Booking integrated to SalesIQ?
currently there is only one Consultant in my Zoho Bookings like this I integrate Zoho Bookings into Zoho SalesIQ to create a chatbot. Unfortunately, even though I only have one consultant for a consultation, the user have to pick the consultant. It willZoho Bookings No Sync with Outlook
Zoho Bookings appointments are showing on my Outlook Calendar but Outlook events are not showing on Zoho Bookings. How do I fix this?End Date in Zoho Bookings
When I give my appointments a 30 minutes time I would expect the software not to even show the End Time. But it actually makes the user pick an End Time. Did I just miss a setting?Custom confirmation message
How can I change the message that users see after they submit the booking form? I have to confirm some details before their appointment is officially "confirmed", so I want to change it where it doesn't say their appointment is "confirmed" but ratherIssue showing too many consultations in my workspace link.
Hi Team, I’ve set up two Workspaces to track meetings from different sources. So far, this has been working well, and the two Workspaces are differentiated without any issues. However, when I navigate to Consultations and share the link to my personalDeluge sendmail in Zoho Desk schedule can't send email from a verified email address
I am trying to add a scheduled action with ZDesk using a Deluge function that sends a weekly email to specific ticket client contacts I've already verified the email address for use in ZDesk, but sendmail won't allow it in its "from:" clause. I've attachedZoho Learn & Zoho Connect
Hi, Is there a way to sync the knowledge base we have in Zoho Learn with the manuals section is Zoho Connect? Thanks,Addin Support in Zoho Sheet
Is there any addin support available in zoho sheet as like google marketplace to enhance productivity by connecting with other apps, providing AI data analysis, streamlining business processes, and more?Changing Corporate Structure - How Best to Adapt Current and Future Zoho Instances
My current company is Company A LLC with a dba ("doing business as" - essentially an alias) Product Name B. Basically, Company A is the legal entity and Product Name B is what customers see, but it's all one business right now. We currently have a Zohohow to add subform over sigma in the CRM
my new module don't have any subform available any way to add this from sigma or from the crmHow to Install Zoho Workdrive Desktop Sync for Ubuntu?
Hi. I am newbie to Linux / Ubuntu. I downloaded a tar.gz file from Workdrive for installing the Workdrive Desktop Sync tool. Can someone give me step by step guide on how to install this on Ubuntu? I am using Ubuntu 19.04. Regards SenthilHow to upload own video?
How can you upload your own video on your zoho website? I do not want to use another host, but i want to insert my own files. how can i do this?Next Page