Built-in Telephony in Zoho Recruit

Built-in Telephony in Zoho Recruit


We’re excited to introduce Built-in Telephony in Zoho Recruit, designed to make recruiter–candidate communication faster, simpler, and fully traceable.
These capabilities help you reduce app switching, handle inbound calls efficiently, and keep every conversation connected to the right record.

Why we built this

Recruiters spend a significant part of their day on phone calls—screening candidates, confirming interviews, following up, and answering inbound queries.

Switching between Zoho Recruit and external calling tools slows this down and makes it harder to track conversations. Built-in Telephony is designed to simplify communication so you can:

  • Call candidates and clients without leaving Recruit
  • Automatically track every interaction
  • Route inbound calls to the right team without manual effort

What’s New

Native Inbound & Outbound Calling Inside Zoho Recruit

Recruiters can place calls with a single click from candidate, contact, or client records, while incoming calls are intelligently routed to the right teams. All call activity is logged automatically—no manual updates needed.

Quote

Availability 

Available for

Profile Permissions

Only users with the Administrator profile can setup this feature.

Editions

Staffing Agency and Corporate HR

Plans

Enterprise (Including Zoho One and People plus)

Modules

Candidates, Contacts, Clients

How It Works

1. Call directly from Recruit records
Recruiters click the phone icon on a candidate, contact, or client record to start a call instantly. Incoming calls are received within Recruit based on predefined call flows.

2. Automatic call logging & tracking
Every incoming, outgoing, and missed call is logged automatically. Recruiters can add notes, review call history, and track engagement without leaving Recruit.

3. Smart call routing & recordings
Incoming calls are routed to the right recruiter or team. Calls can also be recorded (based on plan and permissions) for quality checks, compliance, or training.

You focus on the conversation—Zoho Recruit handles the rest.

Use Cases

1: Interview Confirmation  

Before an interview, the recruiter places a confirmation call using the phone icon on the candidate record. After the call, the interaction is logged, and the recruiter can add confirmation notes or update the interview status

2: Inbound Call Routing to Support Team

When a candidate calls the company’s primary telephony number set up in your Zoho Recruit account, the system automatically routes the call to the support team first. If the call is not answered, it is forwarded to secondary recruiters or directed to voicemail. The support team can then handle the query efficiently, log the call in the system, and update any follow-ups as needed.
Info

Telephony Plan Details

Credits help you purchase and maintain phone numbers, make and receive calls, and store recordings of these calls. All actions related to credits and storage can be taken in the Telephony Plan Details tab.

Credits  

  1. An organization can have multiple phone numbers which are cumulatively managed using credits. 1 Credit equals $1 US. The cost of the credits will be converted into your local currency for the transaction. Purchased credits will be spent on:
  2. Number maintenance (monthly): The organization will be charged in credits each month based on the number type and country.
  3. Recording storage (monthly): Zoho provides 1000 minutes of free recording storage for each organization. If the limit is exceeded, new recordings will not be saved. To extend the recording storage, you can upgrade the telephony plan to one of the following:
    - 50,000 minutes: 25 credits/month
    - 200,000 minutes: 50 credits/month
    - 1,000,000 minutes: 75 credits/month
  4. Call activity (usage-based): Credits will be debited from the wallet for both incoming and outgoing call activities. This charge for call activity is not debited monthly. It is based on call usage. You will need to recharge your wallet when the credits are low or choose to auto recharge whenever the available credits fall below a set amount.
    Note: Click here to view the call rates for built-in telephony.

Try It Out

Enable Built-in Telephony and start making and receiving calls directly from Zoho Recruit—no third-party tools required.

For detailed behavior and usage information, check out our help article:
👉 Built-in Telephony – Help Documentation

Tell Us What You Think

We’d love to hear how Built-in Telephony is improving your recruitment communication. Share your feedback in the comments below or write to us at 
support@zohorecruit.com

Regards,
Team Zoho Recruit

    • Sticky Posts

    • Zoho Recruit Community Meetup - London 🇬🇧 (Venue Finalised)

      Hello Recruiters! We’re excited to announce that the Zoho Recruit team is coming to the UK for an in-person Zoho User Group (ZUG) Meetup in London! This is your chance to connect with fellow Zoho users, learn from experts, and walk away with actionable

    • An update to improve email delivery | Email Authentication & Relay

      Update Rollout Latest Update: Enterprise users (8th July, 2025) This update is now live for Enterprise plan users in all regions. This includes People Plus, but not Zoho One, which will be covered in an upcoming update. Professional users (31st May 2025)

    • Zoho Recruit User Group Meet-up | INDIA 2025 (Venue Finalised)

      Hello Zoho Recruit users from India, We’re pleased and excited to announce our 2025 edition of Zoho user group meet-up in India in five cities! In this meet-up, our team of experts will help you understand the intricate nuances to use Zoho Recruit better,

    • Zoho Recruit is coming to the UK | Zoho Community Learning Series

      Customers from the United Kingdom, Exciting news: We will be in London for the Zoho Recruit user meet up. Our team will help you better understand the intricate nuances of Zoho Recruit to help you hire faster, inform about new and upcoming features, and

    • Ask the experts - A live Q & A discussion on Zoho Recruit

      We are delighted to come back with another edition of Ask the Experts community series. This edition, we'll be focusing on everything about Zoho Recruit. The topics will focus on the features that are used/asked by the majority of users and also based

    • Recent Topics

    • Can I share the drive with another Windows user?

      We use the WorkDrive Sync application on a server with several remote desktop users. Our question is: Can the drive created by WorkDrive Sync be shared from one of these remote users with the other users so they can access the files, or do we need to

    • Syncing Bills in Zoho Books to Zoho CRM

      Is there any way to sync the Bills in Zoho Books in Zoho CRM

    • Auto CheckOut Based On Shift.

      This Deluge script runs on a scheduled basis to automatically set the 'Actual_Check_Out' time for employees who haven't manually checked out. If the current time is past their scheduled 'Shift_End_Time', the script updates the check-out time to match

    • ERROR: Product type cannot be changed for Items having transactions.

      I have mistakenly added a product type as goods for an item that was a digital service. Now when HSN/SAC became mandatory, this brought my attention to this error I did. So I tried changing the product type but it displayed this error message Product

    • Boost your CRM accuracy with smart Data Enrichment

      Hello all! In this post let's look at data enrichment from a holistic perspective to gain more clarity on how you can use it. So, here's a quick recap of what data enrichment is and how you set it up it to enhance your existing module data! What is data

    • Is it possible to set a region lookup table so that my deal country can lookup this lookup table

      Hi there, I would like to be able to add a data lookup table with the following fields: Country, Region. And then in my deal report, i can then lookup this table to fish out the region in my report. This will be important for my sales process to categorise

    • Test Emails Show Sent "via zcsend.net" in My Gmail Account

      I noticed the following info... However, a few email service providers such as Outlook and Gmail will display that the email was sent by zcsend.net (Zoho campaigns’ server) on your behalf instead of just your from email address.  In order to prevent this, you can go for either of these options: Do not select the check box meant for DomainKey Signature which is listed under Unverified sender domains. Include our mail servers by advanced authentication method such as SPF/ Sender ID and DomainKey/ DKIM.

    • 'UnAuthenticated Connection: zbooks_connection'

      I have a zoho connection in Zoho Books, the link name es zbooks_connection, but I like to validate if exist, by example if I use this line in my code: response=zoho.books.getTemplates("", "","zbooks_connection"); But I don't  have the connection I like

    • Calling the new 'Custom API' feature from within a Custom Widget

      From what I've learned it is not possible to call an endpoint from the new "Custom API" feature within a Creator Widget. The SDK's doesn't support it yet, when calling it natively you end up with CORS issues or at least I couldn't get it working even

    • Cannot post to Instagram. I get the error: Insufficient permission to publish on this page. Check with your page Admin to update permissions.

      We had another admin that left the company. Since he left, we get this error when posting to Instagram.

    • Zoho desk desktop application

      does zoho desk has a destop applicaion?

    • Ability to re-order Workflow Rules

      We really need the ability to re-order workflow rules within departments.  Either the ability to drag/drop them into a different order or something.

    • Create an article template

      I have a question concern the Knolwedge Database from Zoho Desk. There is any possibility to create an article template ? Exemple of what I research : TODAY : I want to create a lot af articles with the same baseline > I create one article > I copy/paste

    • Change of Blog Author

      Hi, I am creating the blog post on behalf of my colleague. When I publish the post, it is showing my name as author of the post which is not intended and needs to be changed to my colleague's name. How can I change the name of the author in the blogs?? Thanks, Ramanan

    • Zoho FSM API Delete Record

      Hi FSM Team, It would be great if you could delete a record via API. Thank you,

    • Instant Messaging Update | Now migrate your WhatsApp Business phonenumber from another BSP to Zoho Desk | Dec'23

      Hi All, Everything seems to move at lightning speed these days, and time is certainly flying by for the IM team. But we are delighted at how much ground we covered this year. 🚀 For one, we enabled WhatsApp business phone number migration so that you

    • Upload ticket attachments via Drag-&-Drop

      Hello, if you want to upload a file to the ticket attachment you need to click the button and use the file browser to select and upload the desired file. In many cases, it would be much more efficient if you could simply drag the file to the browser window...

    • Can we disable add to cart in Zoho Commerce?

      Hello, Our sales happen on the phone. During the call the customer is directed to our website to inspect the products together with the sales rep. So we need a way to present our inventory. I figured Zoho Commerce is a good fit for this use case. However

    • Introducing WhatsApp integration in Bigin

      Greetings! In today's business landscape, messaging apps play a significant role in customer operations. Customers can engage with businesses, seek support, ask questions, receive personalized recommendations, read reviews, and even make purchases—all

    • Zoho One account closure vs deactivation

      I wonder what are the best practices and guidelines around deactivating vs deleting Zoho accounts in organisations? Any practical considerations?

    • Schedule Zoho CRM reports only on Business Days

      Hello, Is it possible to schedule reports only on business days ? We currently get daily sales reports on weekend which has no value since the sales team doesn't work on weekends. Thanks

    • How to install Widget in inventory module

      Hi， I am trying to install a app into Sales Order Module related list, however there is no button allow me to do that. May I ask how to install widget to inventory module related list?

    • How to track a contact or customer's past product purchases in Bigin Premiere?

      Hello there. I am the sole user of Bigin for a small company (chess club), and would like to track current and past purchases made by a contact (player) or company (family which includes the player). Players may register for multiple tournaments, take

    • LENTITUD EN RECIBIR MAIL

      Buenas tardes, Estamos experimentando lentitud en la recepción de correos electrónicos.

    • Deactivated Zoho One account can sign in

      I am concerned by the fact that deactivated users in Zoho One have the ability to sign in even after their account has been deactivated (not deleted). these inactive identities have no access to individual Zoho apps or data. based on my experience they

    • Items should display under specific warehouse

      I have configured the multi warehouse but it show all the items under all warehouse which is not correct according to our business logic, so i want that items should only display under that specific warehouse not under all the warehouses not even with zero quantity. Some items should be common but not all so is there any option for that purpose so i can specific the items to its warehouse. Regards

    • Partial refunds

      I am trying to process refund for a one item invoice, however the refund is partial: i am getting this error while creating credit note, can anyone share some wisdom about this

    • Best practice importing items and matching assemblies

      Hi, I was wondering what would be the best practice to import items and composite items (assemblies) From my backup, what should I import first? The items or the composite items? I am on Zoho one, using inventory and books. Kind regards, Sabine

    • Bulk Fill In & Edit PO/Bill/SO/Invoice

      Hello, I am adding stock in bulk on a PO, the system is automatically populating the Rate (price) and Tax from the item data. Problem is that the bill rate is different from the rate on the item data, so I have to manually erase each and enter the price.

    • Items Below Reorder Point Report?

      Is there a way to run a report of Items that are below the Reorder Point? I don't see this as a specific report, nor can I figure out how to customize any of the other stock reports to give me this information. Please tell me I'm missing something s

    • Cancelled Transfer order problem

      Hello, We've canceled a transfer order, and we can't add the related items to a new Transfer Order. The system tells us that the bin doesn't have the required quantity, but when we check the item, it indicates that there are 2 units in the bin. It also

    • Creating a Chart from a Report

      In Zoho Analytics, is it possible to create a chart from a Pivot View report? We are looking to use Zoho Analytics to replace Excel for Sales reports and would like to be able to show both the table and the chart together.

    • Client Portal ZOHO ONE

      Dear Zoho one is fantastic option for companies but it seems to me that it is still an aggregation of aps let me explain I have zoho books with client portal so client access their invoice then I have zoho project with client portal so they can access their project but not their invoice without another URL another LOGIN Are you planning in creating a beautiful UI portal for client so we can control access to client in one location to multiple aps at least unify project and invoice aps that would

    • Email Insights included in Bigin emals are marked as SPAM everywhere

      Today I noticed that email recipients who use Office 365 never receive emails sent from Bigin. Further examination showed that all Email Insights links in email headers are marked as spam/phishing by Office 365. Example screen included. The problem is

    • Data Import | Zoho Analytics Custom Query Window Size

      Please increase the window size for the Custom Query Data Import. It's impossible to work with such a small query window.

    • Name changed in settings for mailbox but still not changed when typed in To field

      In the email account secretary@ i have updaetd the new staff members details but the old members name still appears when I type secretary@ in the To field. I cant work out where Zoho is finding the old name from. I have deleted the browser cache. If I

    • Cannot add my name to my domain name

      I want to have My name@mydomain.com and it says my name is linked to another account already. Please fix it since I do not have another account.

    • Establishing new Zoho email account on laptop

      Good Morning: I am very long time Outlook business user and decided to try your email service last night and had established an account. I am trying to verify my account; how do I establish my Zoho email account on my laptop? I opened the account with

    • unable to send message reason 550 5.4.6 unusual sending activity

      My email account can't send message. It shows unable to send message reason 550 5.4.6 unusual sending activity detected

    • how to add email to existing organization i w

      I am already registered my organization and i have an email id. I need one more email id but i can't find anywhere .i want the cheapest email id . how to add ?

    • Next Page