Kaizen #84 - PHP SDK [Part I]

Kaizen #84 - PHP SDK [Part I]

Hello and welcome to another Kaizen week!

In this week's post, we'll show you how to get started with Zoho CRM's PHP SDK, and walk you through the configuration and initialization process.

PHP Software Development Kit

PHP SDK allows you to create client PHP applications that can be integrated with Zoho CRM effortlessly. It serves as a wrapper for the REST APIs, thus making it easier to use the services of Zoho CRM.

Why PHP SDK?

Easy authentication: You don't have to worry about manually managing authentication because the PHP SDK takes care of generating access/refresh tokens for you.
Easy and Efficient data exchange: With the PHP SDK, you can easily exchange data between Zoho CRM and your client PHP application, where the CRM entities are modelled as classes. You can declare and define CRM API equivalents as simple functions in your PHP application.

Prerequisites 

  • The client app must have PHP 7 or above with a cURL extension. cURL extension is used to connect and communicate with the Zoho CRM APIs.
  • The client app must have the PHP SDK installed through Composer

How to start using the PHP SDK?

  1. Prerequisite : Register your application with Zoho CRM.
  2. Install the PHP SDK.
  3. Knowledge Base : Token Persistence
  4. Configuration 
  5. initialization.

1. Register your application with Zoho CRM

Registering your application with Zoho CRM is a mandatory step in order to authenticate and authorize API calls using the OAuth2.0 standards.
  1. Go to https://api-console.zoho.com
  2. Click on Get Started or +ADD CLIENT.
  3. Choose the Client Type.
  4. Fill in the necessary details and click CREATE. Once you successfully register your self-client, you will receive a Client ID and Client Secret.

2. Install PHP SDK 

1. Install Composer, if not already installed. Please check the corresponding link for installation instructions.

2. Install PHP-SDK using Composer
  • Navigate to the workspace of your client app.
  • Run the following command in the workspace. Upon successful installation, the system will create a package named vendor in the workspace of your client app.   Note : This command installs SDK for API v2.1.

    composer require zohocrm/php-sdk-2.1

3. To use the SDK in your project, add the following line in your project PHP files. This loads and includes our PHP-SDK library in your project. If you skip this step, you will get a fatal error in response due to the missing libraries.

require 'vendor/autoload.php';

3. Token Persistence

Token persistence refers to storing and utilizing authentication tokens provided by Zoho, enabling the SDK to refresh the access tokens without the need for user intervention. The SDK offers three types of persistence - File, DB, and Custom - with file persistence being the default method. 
The persistence is achieved by writing an implementation of the inbuilt TokenStore interface, which has the following callback methods. 

Method
Description
getToken($user, $token)
Invoked before firing a request to fetch the saved tokens. This method returns an implementation of Token interface object for the library to process it.
saveToken($user, $token)
Invoked after fetching access and refresh tokens from Zoho. This method saves the token details.
deleteToken($token)
This method is used to delete the given token details.
getTokens()
This method is used to retrieve all the stored tokens.
deleteTokens() 
The method to delete all the stored tokens.
getTokenById($id, $token) 
This method is used to retrieve the user token details based on the unique ID.

a. Token Persistence using a Database

Database persistence is a technique that involves storing and retrieving data from a database. If you prefer using database persistence, you can use MySQL. 
Create a table in your database with the required columns. For example, if you want to persist your tokens in a table named token in database named zoho, use the following:
CREATE DATABASE zoho; // use this to create database named zoho
// use this to create a table named token, with the necessary columns
CREATE TABLE token ( 
  id varchar(255) NOT NULL,
  user_mail varchar(255) NOT NULL,
  client_id varchar(255),
  client_secret varchar(255),
  refresh_token varchar(255),
  access_token varchar(255),
  grant_token varchar(255),
  expiry_time varchar(20),
  redirect_url varchar(255),
  primary key (id)
);

In this example, your tokens will be persisted in the token table in your zoho database.

b. File Persistence

File Persistence allows storing and retrieving the authentication tokens from the given file path. The file contains id, user_mail, client_id, client_secret, refresh_token, access_token, grant_token, expiry_time and redirect_url. 

c. Custom Persistence

Custom Persistence refers to a technique where users can create their own method of storing and retrieving authentication tokens. To use this method, users need to implement the TokenStore interface and override its methods according to their own logic.

4. Configuration

Configuration is a critical step in which you set up SDK's configuration details like user authentication, token persistence, logging and API call timeout settings, and more. Listed below are the keys that you define in this step.

Key
Description
user
mandatory
Represents the mail id, which is used to identify and fetch tokens from the File or DB.
environment
mandatory
Represents the data centre details in Domain::Environment pattern.
Domains : USDataCenter, EUDataCenter, INDataCenter, CNDataCenter, AUDataCenter
Environments : PRODUCTION(), DEVELOPER(), SANDBOX()
token
mandatory
Contains user token details. Depending on the tokens, you can choose grantToken flow, refreshToken flow or accessToken flow.
logger
optional
Contains the configuration for logging exceptions and API call information. By default, the logs will be available in the workspace as sdk_logs.log.
store
optional
Contains details for the Token Persistence object. You can choose between DB Store, File Store or Custom Store, and configure accordingly.
SDKConfig
optional
Contains additional configuration details like timeout, autorefresh fields, picklistvalidation, etc
requestProxy
optional
Contains the details of the proxy, if you are using a proxy server to authenticate and make the API calls.
resourcePath
optional
The path containing the absolute directory path to store user specific files containing the module fields information.


Let us discuss how to configure each of them, in detail.
a. user : The user key will be used to store and identify the tokenstore details in the DB or File Storage for token persistence. Create an instance of UserSignature that identifies the current user with the following :
  1. $user = new UserSignature("patricia@zoho.com");
b. environment : The API environment which decides the domain and the URL to make API calls. 
  1. $environment = USDataCenter::PRODUCTION();
c. token : Create an instance of OAuthToken with the information that you get after registering your Zoho client. Depending on the tokens available with you, you can choose one of the following flows. 
Note : You need to generate the tokens (grant/access/refresh) beforehand. 
  • grantToken flow - You should use the grant Token for configuration.
    $token = (new OAuthBuilder())
      ->clientId("clientId")
      ->clientSecret("clientSecret")
      ->grantToken("grantToken")
      ->redirectURL("redirectURL")
      ->build();

  • refreshToken flow -In this flow, use the refresh token.
    $token = (new OAuthBuilder())
      ->clientId("clientId")
      ->clientSecret("clientSecret")
      ->refreshToken("refreshToken")
      ->redirectURL("redirectURL")
      ->build();

  • accessToken flow - You can use the access token to configure in this flow. Please note that the token will not be persisted in this case, and the access token will be directly used to make the API calls.

    $token = (new OAuthBuilder()
      ->accessToken("accessToken")
      ->build(); 

d. logger : Create an instance of Logger Class to log exception and API information. You can set the level you want to log (FATAL, ERROR, WARNING, INFO, DEBUG, TRACE, ALL, OFF), and also configure the file path and file name for the log file.

$logger = (new LogBuilder())
->level(Levels::INFO)
->filePath("/Documents/php_sdk_log.log")
->build();

e. store : Configure your token persistence using this method. If this is skipped, the SDK creates the sdk_tokens.txt in the current working directory to persist the tokens by default.
  • DB Store - Configure the Database details, where you want to store your tokens.
    $tokenstore = (new DBBuilder())
    ->host("hostName")
    ->databaseName("dataBaseName")
    ->userName("userName")
    ->password("password")
    ->portNumber("portNumber")
    ->tableName("tableName")
    ->build();

  • File store - Give the absolute file path, where you want to store the tokens. 
    $tokenstore = new FileStore("absolute_file_path");

  • Custom Store - In this method, you can implement your own method for storing and retrieving the tokens. Please note that to do so, you must implement the TokenStore interface, and override its callback methods (getToken, saveToken, deleteToken, getTokens, deleteTokens, getTokenById). 
    $tokenstore = new CustomStore();

Note :  The corresponding storage will  have id, user_mail, client_id, client_secret, refresh_token, access_token, grant_token, expiry_time and redirect_url. The id is a unique system generated key.

f. SDKConfig : The additional SDK configurations are taken care of with this method. 

Configuration Key
Description
autoRefreshFields
Default Value : False
A boolean configuration key to enable or disable automatic refreshing of module fields in the background. If set to true, fields are refreshed every hour, and if set to false, fields must be manually refreshed or deleted.
pickListValidation
Default Value : True
This field enables or disables pick list validation. If enabled, user input for pick list fields is validated, and if the value does not exist in the pick list, the SDK throws an error. If disabled, the input is not validated and the API call is made.
enableSSLVerification
Default Value : True
A boolean field to enable or disable curl certificate verification. If set to true, the SDK verifies the authenticity of certificate. If set to false, the SDK skips the verification.
connectionTimeout
Default Value : 0
The maximum time (in seconds) to wait while trying to connect. Use 0 to wait indefinitely.
timeout
Default Value : 0
The maximum time (in seconds) to allow cURL functions to execute. Use 0 to wait indefinitely.
  1. $autoRefreshFields = false;
  2. $pickListValidation = false;
  3. $enableSSLVerification = true;
  4. $connectionTimeout = 2;
  5. $timeout = 2;
  6. $sdkConfig = (new SDKConfigBuilder())
  7. ->autoRefreshFields($autoRefreshFields)
  8. ->pickListValidation($pickListValidation)
  9. ->sslVerification($enableSSLVerification)
  10. ->connectionTimeout($connectionTimeout)
  11. ->timeout($timeout)
  12. ->build();
g. requestProxy : Create an instance of RequestProxy containing the proxy properties of the user. Configure this only if you're using a proxy server to make the API calls.

$requestProxy = (new ProxyBuilder())
 ->host("proxyHost")
 ->port("proxyPort")
 ->user("proxyUser")
 ->password("password")
 ->build();

h. resourcePath : Configure path containing the absolute directory path to store user specific files containing module fields information.

$resourcePath = "/Documents/phpsdk-application";

5. Initilization

Once you have completed the configuration process, you can move on to initializing the SDK and begin making API requests.

Here is a sample code to initialize the SDK, using refresh token flow and DB Persistence.

<?php
use com\zoho\api\authenticator\OAuthBuilder;
use com\zoho\api\authenticator\store\DBBuilder;
use com\zoho\api\authenticator\store\FileStore;
use com\zoho\crm\api\InitializeBuilder;
use com\zoho\crm\api\UserSignature;
use com\zoho\crm\api\dc\USDataCenter;
use com\zoho\api\logger\LogBuilder;
use com\zoho\api\logger\Levels;
use com\zoho\crm\api\SDKConfigBuilder;
use com\zoho\crm\api\ProxyBuilder;
use com\zoho\api\authenticator\store\DBBuilder;

require_once "vendor/autoload.php";

class Initialize
{
  public static function initialize()
  {
    $user = new UserSignature("patricia@zoho.com");
    $environment = USDataCenter::PRODUCTION();
    $token = (new OAuthBuilder())
    ->clientId("1000.xxxxxxxxxxxxxxxx")
    ->clientSecret("554a9776d10ff016a92c1eb01xxxxxxxxxx")
    ->refreshToken("1000.xxxxxxxxxxxxxxxxxxxx")
    ->redirectURL("www.zoho.com")
    ->build();
    $logger = (new LogBuilder())
    ->level(Levels::INFO)
    ->filePath("/Documents/php_sdk_log.log")
    ->build();
   $tokenstore = (new DBBuilder())
    ->host("insert_your_hostname_here")
    ->databaseName("insert_your_database_name_here")
    ->userName("insert_your_db_username_here")
    ->password("insert_your_db_password_here")
    ->portNumber("insert_your_portnumber_here")
    ->tableName("insert_your_table_name_here")
    ->build();
    $autoRefreshFields = false;
    $pickListValidation = false;
    $connectionTimeout = 2;
    $timeout = 2;
    $sdkConfig = (new SDKConfigBuilder())
    ->autoRefreshFields($autoRefreshFields)
    ->pickListValidation($pickListValidation)
    ->sslVerification($enableSSLVerification)
    ->connectionTimeout($connectionTimeout)
    ->timeout($timeout)
    ->build();
    $resourcePath = "/Documents/phpsdk-application";
    $requestProxy = (new ProxyBuilder())
    ->host("proxyHost")
    ->port("proxyPort")
    ->user("proxyUser")
    ->password("password")
    ->build();
    (new InitializeBuilder())
    ->user($user)
    ->environment($environment)
    ->token($token)
    ->store($tokenstore)
    ->SDKConfig($configInstance)
    ->resourcePath($resourcePath)
    ->logger($logger)
    ->requestProxy($requestProxy)
    ->initialize();
  }
}
?>


You are now all set to explore the functionalities of SDK. Here is a sample code to get the records from Leads module, with the ifmodifiedsince header.

<?php
use com\zoho\api\authenticator\OAuthBuilder;
use com\zoho\crm\api\dc\USDataCenter;
use com\zoho\crm\api\InitializeBuilder;
use com\zoho\crm\api\UserSignature;
use com\zoho\crm\api\record\RecordOperations;
use com\zoho\crm\api\record\GetRecordsHeader;
use com\zoho\crm\api\HeaderMap;
use com\zoho\crm\api\ParameterMap;
require_once "vendor/autoload.php";

class Record
{
    public static function initialize()
    {
        $user = new UserSignature('myname@mydomain.com');
        $environment = USDataCenter::PRODUCTION();
        $token = (new OAuthBuilder())
        ->clientId("1000.xxxxxxx")
        ->clientSecret("4b5baxxxxxxxxxxxxf")
        ->grantToken("1000.xxxxx")
        ->build();
        (new InitializeBuilder())
            ->user($user)
            ->environment($environment)
            ->token($token)
            ->initialize();
    }

    public static function getRecords()
    {
        $recordOperations = new RecordOperations();
        $paramInstance = new ParameterMap();
        $headerInstance = new HeaderMap();
     $ifmodifiedsince = date_create("2022-06-01T12:00:00+05:30")->setTimezone(new \DateTimeZone(date_default_timezone_get()));
        $headerInstance->add(GetRecordsHeader::IfModifiedSince(), $ifmodifiedsince);
        $response = $recordOperations->getRecords("Leads", $paramInstance, $headerInstance);
        echo($response->getStatusCode() . "\n");
        print_r($response);
    }
}
Record::initialize();
Record::getRecords();


Next week, we will dive deeper and provide more sample codes to help you further. Stay tuned!

If you have any queries, let us know the comments below, or drop an email to support@zohocrm.com. We would love to hear from you. 



    • Recent Topics

    • Unable to update Created Date/Time even via upsert

      hi all --- running a demo version and "recreating" some data from hubspot. I had tried the method to automatically move data over but it missed A TON of fields and some stuff wouldn't even map correctly so i am simply creating new Deal records to test
    • Blockchain Feature?

      Since I'm not an expert in this technology, is there any reason why you would not want to add this option to your Zoho SIgn documents? Is there a downside?
    • Kaizen #196 - Zoho CRM Queries - Best Practices

      Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone. Got
    • Best way to account for shipping charges to customer

      I have been allocating all our shipping expenses to the "postage" account, but I realise that is probably incorrect, as for the most part, we pass on shipping charges to our customers. So I should probably add the shipping charges into the "shipping charges"
    • Zoho Flow s’enrichit avec les subflows et les actions Webhook

      Nous sommes ravis d’annoncer deux ajouts importantsà Zoho Flow : les subflows et les webhooks sortants. Ces nouvelles fonctionnalités ont été conçues pour vous aider à créer des workflows plus facilement et à automatiser davantage de tâches répétitives.
    • How to assign canvas view for portal user

      Hi , as a portal user, I can switch to another canvas view, however, I cannot find any field to configure a default canvas view for portal user. May I ask how to set it up in CRM? And if I can view list by sheet view as a portal user?
    • Restrict Leave Application Based on Attendance Cycle (24th to 23rd)

      Hi Zoho Team, Our organization follows a custom attendance cycle from 24th of the current month to 23rd of the next month. I would like to configure the system so that: Employees should not be able to apply backdated leave for any date after the attendance
    • How do I assign a parent to an existing campaign?

      I created a campaign but now I'd like to make that existing campaign a child of another.  How can I do this?
    • Categorize Tickets Through The App

      I used to be able to categorize and assign tickets through the app without any issues. However, for the past year, whenever I try to edit a ticket, select a category, and click save, it doesn’t actually save the changes. As a result, I haven’t been able
    • Can't add picture to email template. Says I'm over the character limit.

      I tried creating an email template with a picture and it says I'm over the character limit. The picture is pretty small. What can I do?
    • Allow breakdown of per diem for meals provided

      Would it be possible to break the per diem down into what you get for each meal. The reason for this is we want to offer per diem but if a meal is provided by a customer or sales we need to remove this from the per diem bucket for that day. We break down
    • Automatically moving Leads into their corresponding buckets

      Hi, I have developed a lead pipeline and created different cadences for various lead segments. After enrolling leads into their respective cadences, each lead goes through a series of follow-ups (in my case, three emails). If a lead does not respond after
    • Tracking Email Template usage

      I'd like to be able to track how many times agents/users send an email from Templates. This is so we can track their activity in relation to Campaigns in CRM. Thanks
    • Get employee id of authenticated user via API

      Hi, For adding timetracking records an employee id is required. Is there an API Route available to get the employee ID of the current authenticated user? or something like /users/me Currently using https://people.zoho.com/people/api/forms/employee/getRecords
    • Zoho Social API for generating draft posts from a third-party app ?

      Hello everyone, I hope you are all well. I have a question regarding Zoho Social. I am developing an application that generates social media posts, and I would like to be able to incorporate a feature that allows saving these posts as drafts in Zoho Social.
    • Collect in-app feedback with richer context and granular insights

      Hello, Apptics community! From GenAI chatbots to one-tap checkouts, user experience standards keep rising—yet 96% of unhappy users never explain what went wrong; they simply leave. Introducing in-app feedback 2.0 banner In-app feedback 2.0 is here to
    • Temporary restiction

      My account says You have been temporarily restricted from publishing jobs from Zoho Recruit.Click here to request a one-time approval to publish your jobs and when I go to click it shows error. Kindly assist.
    • Help with Quote template for peer review

      We are wanting to do peer review of quotes/proposals, however the quote templates dont have product cost, profit margins, etc. It is difficult for a manager to approve a quote without ensuring nothing is going out at improper margins, etc. I have not
    • How many AR fields We can add in a form?

      I want to add at least 10-15 AR fields in a form. I just want to know is there any limit on the AR fields or do I need to pay extra money for using 10-15 AR fields. Thanks in advance.
    • Agent working hours

      Hi, I know it is possible to set company business hours but is it possible so that agents can have different ones? I.e. some agents cover later hours on specific weeks - can these be set so those agents that are "working" get notified about tickets etc. 
    • Disallow CLOSE if tags field is empty

      I want to introduce a mandatory condition that NEW tickets (not prior closed tickets) cannot enter the CLOSED state without first having an entry in the tags field. Is there a way I can do this?
    • Central de Ajuda - Restringir visualização de tickets

      Estou tentando configurar o Zoho Desk para que determinados usuários dentro de uma mesma conta consigam visualizar apenas os tickets criados por usuários específicos dessa conta — e não todos os tickets ou apenas os seus próprios. Até onde sei, existe
    • Business Hours with lunch break

      Our business hours are: mon - fri 08:30 - 13:00, 15:00 - 18:30. How can I handle the lunch break? If I use 8:30 - 18:30 it obviously breaks SLA. Thanks
    • Default/Private Departments in Zoho Desk

      1) How does one configure a department to be private? 2) Also, how does one change the default department? 1) On the list of my company's Zoho Departments, I see that we have a default department, but I am unable to choose which department should be default. 2) From the Zoho documentation I see that in order to create a private department, one should uncheck "Display in customer portal" on the Add Department screen. However, is there a way to change this setting after the department has been created?
    • Ask the Experts 21: Power up your support game with Zoho Desk Automation

      " In every business, there are tasks to automate, Zoho Desk helps with features that integrate Assignments to manage tickets and teams to align,Macros for quick actions and workflows to streamline Contracts and schedules to hold things tight, Plans run
    • If leads are assigned to a person before 4:00 PM and the stage is "Fresh Lead", then an email should be triggered at 4:00 PM to all assigned users. If leads are assigned after 4:00 PM and the stage is

      If leads are assigned to a person before 4:00 PM and the stage is "Fresh Lead", then an email should be triggered at 4:00 PM to all assigned users. If leads are assigned after 4:00 PM and the stage is "Fresh Lead", then the email should be triggered the
    • Multiselect lookup in subform

      It would be SO SO useful if subforms could support a multiselect look up field! Is this in the works??
    • Tasks as calendar events? What about a way to verify a meeting actually happened?

      I'm not sure how to best ask this, but i'm looking to add some guard-rails into zoho for the end-user. However for guardrails to be effective they can't really add extra steps for the end-user. i.e. every step that's added for the user, is another place
    • Attachments should sync between Zoho Finance in CRM and Zoho Books

      It would EXTREMELY helpful and practical if the attachments added to an invoice via Zoho Finance in CRM synced with the invoice updates in Zoho Books. Currently, attachments to an invoice updated in CRM DO NOT appear as attachments when viewing the same
    • Introducing a new home page view and UI enhancements for Dashboards

      Hello everyone,  In CRM, the home pages provide a quick view of the various happenings in a business with the help of dashboards. The home pages also help to organize one's and the team's day's work. There are three views in the home tab: Classic User's
    • Call result pop up on call when call ends

      I’d like to be able to create a pop up that appears after a call has finished that allows me to select the Call Result. I'm using RingCentral. I have seen from a previous, now locked, thread on Zoho Cares that this capability has been implemented, but
    • Data Template Amending

      Hi, is it possible to remove data templates once you have applied them in Workdrive? Also, once I have added a new field to a data template can I mass update multiple files who have already been allocated that template and amend just that one added
    • Zoho Flow y subformularios de Zoho CRM

      Buenas tardes, En mi empresa vamos a empezar a usar los subformularios de zoho crm pero estos los voy a tener que rellenar con zoho flow ya que va a ser el encargado de rellenar dichos campos del subformulario. El problema es que a la hora de intentar
    • Recurring Invoices

      We are looking at moving our invoices to ZOHO Billing, I have started the trial period and like that I can et up for four different companies. The one feature we need which is mentioned in the documentation is Recurring Invoices so we can send our Rent
    • Implement Meeting Polls in Zoho Bookings

      Dear Zoho Bookings Support Team, We'd like to propose a feature enhancement related to appointment scheduling within Zoho Bookings. Current Functionality: Zoho Bookings excels at streamlining individual appointment scheduling. Users can set availability
    • Zoho Projects App update: Arabic and Hebrew language support

      Hello everyone! In the latest version(v3.10) of the Zoho Projects iOS app update, we have brought in support to access the app in RTL(Right to Left) languages (Arabic and Hebrew). Note: RTL is yet to be supported on the Calendar and Gantt charts modules
    • I want to cancel @mention group in the notes in Zoho CRM

      Hi Everybody, I want to prevent people from mentioning a specific group in notes in Zoho CRM. We have one group called Team Sales, and although we've asked users not to mention groups, they still mention the group name. My workaround is to change the
    • Kaizen #193: Creating different fields in Zoho CRM through API

      🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
    • How to install node packages in Zoho Creator cloud functions

      I wanted to create some functions which requires node packages like axios, fetch, multer etc., How and where can i install the node packages in Zoho creator to use it in Zoho creator Nodejs function.
    • Session "Ask Me Anything" Zoho France - Le 26 Juin 2025 14h à 17h (en Français

      Chers Utilisateurs, Vous cherchez à mieux comprendre Zoho CRM ou Zoho Desk ? Nos experts seront disponibles pour répondre à toutes vos questions lors de notre session Ask Me Anything. Rejoignez-nous ici pour en discuter en ligne. Pendant trois heures,
    • Next Page