What will happen if we deploy two Zobots/Chatbots on the website?

What will happen if we deploy two Zobots/Chatbots on the website?

Hi everyone, 

The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you've deployed both answer bot and Zobot on the website for the same flow, then one of the bots will execute based on the visitor criteria. If you've set the same criteria for both the bot then 70% of the time Answer bot will execute and respond to the visitors. We always recommend you to have one chatbot deployed on the website. But, if you have multiple criteria of visitors on your website, then we have more suggestions for you in this post. Come on, let us discuss them together!

1. Is it possible to setup different Zobots for different pages of my website? 
                                       
Yes, it is possible. The bot requirement may differ according to the business. Some might need a Zobot for marketing purposes to showcase their products and offers. A few businesses might need an Answer bot for answering routine questions. But it would be nice to have different bots on the website to achieve maximum engagement.

Note:
  • When you deploy the Answer bot and Zobot, the answer bot will get triggered overriding the Zobot. 
  • When you deploy 2 or more Zobots on your website, the Zobot which is recently edited will get triggered overriding the other Zobots. 
2. How can we deploy different bots based on the pages/URLs?

There are two solutions to handle these cases.

Solution 1 - Setting different Business hours: 

The bots can be deployed based on their working hours. For example, a Zobot can be activated on business hours, and during non-business hours, the answer bot can be activated. 


Solution 2 - Different Flow based on the Pages/URLs

You can setup different bot flows based on the website URLs using Criteria router block and Trigger handler in Codeless bot builder and SalesIQ scripts respectively. 

For the Codeless bot, the Criteria router block helps you to split the bot's flow based on the visitor's criteria. For example: In an E-commerce website, on the home page, the bot can be used from the marketing perspective to showcase personalised products or offers to your visitors. The bot can have another flow with Auto pilot block on the contact page to provide extensive support. 



As mentioned in the above reference, when the customer navigates to the contact page, the Autopilot block will be triggered and answers the visitor's questions using your resources (Articles and FAQs). For the rest of the pages (Not matched) flow, the bot provides the visitors with product suggestions. 

For the SalesIQ script platform, a rule can be specified based on the website URLs on the trigger handler using the syntax below. 
  1. currentPageUrl = visitor.get("current_page_url");
  2. if(currentPageUrl.contains("home"))
  3. {
  4.          // condition for pages home and other pages
  5.          response = Map();
  6.          response.put("action","reply");
  7.          response.put("replies",{"Hey there! Welcome to Zylker Store"});
  8.          response.put("input",{"type":"select","options":{"Today's Hot deals","I want to buy","Just browsing"}});
  9.           return response;
  10. }
  11. else if(currentPageUrl.contains("contact"))
  12. {
  13.        //condition for only contact page
  14.         response = Map();
  15.         response.put("action","reply");
  16.         response.put("replies",{"Hey there! How can I help you today"});
  17.         response.put("input",{"type":"select","options":{"I need assistance","Order not recieved","Raise a ticket"}});
  18.         return response;
  19. }
  20. else
  21. {
  22.          response = Map();
  23.          response.put("action","reply");
  24.          response.put("replies",{"Hey there! Welcome to Zylker Store"});
  25.          response.put("input",{"type":"select","options":{"Today's Hot deals","I want to buy","Just browsing"}});
  26.          return response;
  27. }

This way, you can have a different flow based on the URL while having one Zobot deployed on your website. 

3. Is it possible to deploy the Answer bot in Zobot flow? 

Yes, using the Autopilot function, you can bring the answer bot engine inside Zobots' flow. We have autopilot block for the codeless bot builder, and for SalesIQ scripts, autopilot_action can be used. To know more about autopilot, click here.  

I hope you found this post helpful! Try this out and share your feedback on the comment section 😄 

    • Sticky Posts

    • Optimizing Chatbot Versatility by Combining Answer bot and Zobot

      Hi everyone! Great to see you. We are delighted to introduce the Answer bot card/autopilot function for the Codeless and SalesIQ Script bot platforms. This provides your bot with Q&A capabilities similar to the Answer bot. So, you can bring your Answer

    • What will happen if we deploy two Zobots/Chatbots on the website?

      Hi everyone,  The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you've deployed both answer bot and Zobot on the website for the same flow, then

    • Recent Topics

    • ZOHO.CRM.UI.Record.open not working properly

      I have a Zoho CRM Widget and in it I have a block where it will open the blocks Meeting like below block.addEventListener("click", () => { ZOHO.CRM.UI.Record.open({ Entity: "Events", RecordID: meeting.id }).catch(err => { console.error("Open record failed:",

    • Zoho Survey – Page Skip Logic Not Working

      Hi everyone, I'm experiencing an issue with the page skip logic in Zoho Survey. Last week, it was working fine, and I haven’t changed anything in the settings. However, today the skip logic is not working at all. I also tried testing it with different

    • Dynamic Questions in Zoho Forms

      Is it possible to add dynamic questions (like displaying a user’s name) in Zoho Forms? I know this is possible in surveys, but can we implement similar functionality in Zoho Forms?

    • Introducing a smarter, faster, and more flexible charting experience

      Hello Zoho Sheet users, We're delighted to share the latest news about a major update to charts in Zoho Sheet! The new version supports dynamic data ranges, granular styling options, faster loading, and other interesting enhancements that allow you to

    • Built-in Date Functions in Zoho Analytics Query Tables

      I have a doubt about whether Zoho Analytics Query Tables provide built-in functions for start date, end date, and the current month

    • Zoho Form URL displays incorrect name

      Hi, I have a form I created called "Design Request form". It displays this way everywhere I look. However, in the URL, it shows up as "DesignJobRequestFormFINAL011325PROOFV1B" and I'm not sure why. I can't find where to fix this. Does anyone have any

    • Introducing Radio Buttons and Numeric Range Sliders in Zoho CRM

      Release update: Currently out for CN, JP, AU and CA DCs (Free and standard editions). For other DCs, this will be released by mid-March. Hello everyone, We are pleased to share with you that Zoho CRM's Layout Editor now includes two new field formats—

    • Is there a way to update all the start and end dates of tasks of a project after a calendar change?

      Hi! Here's my situation. I've built a complete project planning. All its tasks have start dates and due dates. After completing the planning, I've realized that the project calendar was not the right one. So I changed the project calendar. I now have

    • Writing SQL Queries - After Comma Auto Suggesting Column

      When writing SQL Queries, does anyone else get super annoyed that after you type a comma and try to return to a new line it is automatically suggest a new column, so hitting return just inputs this suggested column instead of going to a new line? Anyone

    • Finding rhythm through poetry

      Poetry has long been a powerful form of expression, discovery, and reflection. For many, it is a way to pen down their thoughts and experiences. The "poetic license" allows writers to shape their words with rhythm and flow. This year, on World Poetry

    • Zoho Desk Ticket SLA Level

      Hello, we have 2 levels of SLA escalation for our Tickets. Is there a way to display on the ticket information the level of SLA escalation the ticket currently on? I am aware that we can see in the ticket history the level of escalation that has been

    • Allow Font Size 11 in Editors...

      That is basic functionality...

    • Darshan Hiranandani : How many participants can join a Zoho Meeting at once?

      Hi everyone, I'm Darshan Hiranandani, trying to find out the maximum number of participants that can join a Zoho Meeting at once. Has anyone here used Zoho Meeting for larger groups and can share their experience or knowledge about the participant limit?

    • 【まだ間に合う！】Zoho ユーザー交流会 | AI活用・CRM・Analytics の事例を聞いて、ユーザー同士で交流しよう！

      ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 3月27日(金)に東京、新橋で開催する「東京 Zoho ユーザー交流会 NEXUS」へのお申し込みがまだの方は、この機会にぜひお申し込みください！（参加無料） ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー イベントの詳細はこちらから▷▷ https://www.zohomeetups.com/tokyo2026vol1#/?affl=communityforumpost3 ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー

    • Where is the scheduled report in New UI?

      Hi Team, Seems there is not such a field in New UI, hence I have to switch to old UI to handle request..

    • Building a Simple Raspberry Pi + Keypad IoT PoC with Zoho Flow

      I want to share a simple IoT PoC I recently built that connects a Raspberry Pi to Zoho Flow and Zoho Creator. The goal was to send PIN input data from a hardware keypad to Zoho and trigger a servo and buzzer for visual/audible feedback. This can serve

    • Zoho Zoom extension for CRM

      When meetings are booked through Zoho using the Zoom extension, the Zoom link in the invite is a host start link that contains an expiring ZAK token. The invite should instead use a standard attendee join link or a non-expiring host link - why is this

    • Enable integration of CRM CPQ functionality for ZohoOne customers using Zoho Finance application

      Hi there. I can't believe I'm needing to launch this idea as I would have thought this was a little obvious. Following a number of conversations with the technical team it's become evident that the CPQ functionality within CRM cannot integrate with Zoho

    • What's New in Zoho Billing | January 2026

      Excited about the latest enhancements in Zoho Billing? Our January updates bring an intelligent AI assistant, smarter subscription management, and improved tax compliance, saving you time and reducing manual work. Dive into the details below to see how

    • "Create Deal" button should default to the currently selected layout/pipeline

      When viewing Deals in Kanban or List view with a specific layout and pipeline selected, clicking "Create Deal" should default to that same layout — not the profile's default layout. Currently it always opens the default layout regardless of context, requiring

    • Is there a way to sell in a practical method multiple subscriptions of the same product? i.e. domain names

      In evaluating Zoho Billing, a hurdle to adopting it is that Zoho Billing does not seem designed to support businesses that sell multiple subscriptions of the same product. In our case, we need to sell and manage several domain names per client. Am I right

    • Zoho Writer Frequently not loading

      I've reported this as a problem already but I can't log into my email right now or get onto the main site so you're going to hear about it again here: at least once a week, Zoho Writer will just refuse to load entirely. The main page will load and load

    • Update P_Leave: code: 7052 "Employee_ID": "Enter Employee ID"

      Hi, Zoho People - Update Leaves Can someone assist? ------------------------------------------------------------------------------------------ col = Collection(); col.insert("recordid":id); col.insert("Date_Check_Approval":zoho.currentdate); info zoho.people.update("P_Leave",col.toMap());

    • Can't change form's original name in URL

      Hi all, I have been duplicating + editing forms for jobs regarding the same department to maintain formatting + styling. The issue I've not run into is because I've duplicated it from an existing form, the URL doesn't seem to want to update with the new

    • Can't rename groups on Mac desktop app

      I'm working on an up-to-date Mac with a freshly downloaded Notebook app. I'm trying to rename a group within a notebook. Here I have, left to right, a note, a group, and a note. I select the group. On the top left, I select Action. On the dropdown, "Rename"

    • Custom CSS for Zoho CRM Team Bookings embeded widget

      Hello, we are adding Zoho CRM Team Bookings (crm.zoho.com) in our public website. We know that we can change Theme Color, Font Color and Background Color: Zoho CRM Booking Styling But is it possible to change other CSS attributes e.g. Font Family, like

    • SAP Business One(B1) integration is now live in Zoho Flow

      We’re excited to share that SAP Business One (B1) is now available in Zoho Flow! This means you can now build workflows that connect SAP B1 with other apps and automate routine processes without relying on custom code. Note: SAP Business One integration

    • Strange behavior in CRM Number Field – Characters allowed but not "e"?

      Hi everyone, Has anyone faced this strange issue in Zoho CRM? In a Number field, it is possible to type some characters, but the character "e" cannot be entered. This was really surprising to me. Normally, a number field should restrict all characters

    • Best Way to Manage Approvals Within Blueprint Stages?

      Hi, I am working on a requirement involving Blueprint and approval logic in Zoho CRM and would appreciate some guidance. I understand that approval processes do not trigger when a record is currently within a blueprint, which makes it challenging to implement

    • Marketing Tip #25: Grow your social presence with a simple posting routine

      Consistency is one of the biggest growth drivers on social media. Regular content keeps your store visible and helps customers remember you. Even 3–4 posts a week can build momentum over time. The easiest way to stay consistent is to stop trying to create

    • How to add "All Open AND Overdue" back to the Home Page Task Component?

      Hi everyone, I’m looking for a way to restore the Tasks component dropdown list on the Zoho CRM Home Page. Since the recent update to the Task area in my Home Page Classic View, the dropdown options (e.g., My Next 7 Days + Overdue) are too restrictive

    • Duplicate Leads Concerns with Round Robin and Lead Approval Process

      It is great to have the Duplicate Lead Approval Process,  there are a few issues with the process that I would greatly appreciate taken consideration in enhancing. It appears that A Lead comes in Lead owner assigned by the Round Robin Check for Duplicate, If the lead is a Duplicate the Lead owner gets an email of a duplicate needs approval email assign to the approval process      This causes problems, The duplicate approval process is done by a different level person, they do not get the email notification

    • Dashboard target enhancements

      Often individuals in IT are creating dashboards for their sales team. The ability to create a single dashboard that can be used by multiple people is key. A components for a dashboard have the ability to filter by logged in user which is great. However

    • How to update "Lead Status" to more than 100 records

      Hello Zoho CRM, How do I update "Lead Status" to more than 100 records at once? To give you a background, these leads were uploaded or Imported at once but the lead status record was incorrectly chosen. So since there was a way to quickly add records in the system no matter how many they are, we are also wondering if there is a quicker way to update these records to the correct "Lead Status". I hope our concern makes sense and that there will be a fix for it. All the best, Jonathan

    • Bring your own credentials (BYOC) for connections in Zoho Creator

      Hello everyone, We're excited to announce an important step forward in how integrations and authentications work in Zoho Creator. Zoho Creator is a versatile platform for integrations, enabling you to connect with thousands of third-party services using

    • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

      Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files

    • Project Management Bulletin: March, 2026

      We are passionate about equipping our users with efficient solutions that help them run their businesses successfully. Our collective efforts over the past 2 years have culminated in the launch of Sprints 3.0— built with reliable features, impactful integrations,

    • Composite items inside of composite items; bill of materials needed

      Hi Zoho and Everyone, I am evaluating whether Zoho Inventory will work for my small business. I grow and harvest herbs and spices but also get from wholesalers. I use all these items to make herbal teas, but also sell them as individual items on my Shopify store and Etsy. I discovered the composite item bundling and am wondering if I could get some assistance since there is no bill of materials: Our herbal company's best selling tea is a sleepytime tea. Sleepytime Tea can be purchased in three weights

    • Automation Series: Sync Task Status with Zoho Desk Tickets

      In Zoho Projects, you can automatically close and reopen an associated Zoho Desk ticket when the status of a task is changed. This syncs the current state of the task with the support ticket without manual updates. For instance, a support team handling

    • Auto-Generate Line Numbers in Item Table Using HTML & CSS Counters (Zoho Books & Zoho Inventory Custom Templates)

      <div> <style> /* Start counter from 0 inside tbody */ tbody#lineitem { counter-reset: rowNumber; } /* Increment counter for each row */ tbody#lineitem tr { counter-increment: rowNumber; } /* Show counter value in first column */ tbody#lineitem tr td:first-child::before

    • Next Page