Zoho Desktop Mail - Unable to download files from Cliq chat
User in our office are unable to download files from Cliq chat conversations in Zoho Desktop Mail. Clicking the download icon does nothing. We are using version 1.0.12 of the Zoho Desktop Mail application. Edit: Corrected version we are using.
Recovery of deleted group emails data
Hi, I have deleted my group yesterday (appgreengo.com), due to migration to a different domain. Is it possible to recover the emails and contacts from it to my new group, joompin.pl? I know it's reckless of me not to notify my coworkers that I'm doing it; humbly asking for some help. Basically, I'd love to have all the history back on the new domain, all 5 email accounts are the same as before, just the domain part changed.
Re-activate email accounts
Hello, Recently, I had to disable a few accounts in our account and we are ready to re-enable them. However I can only do so partially, as I can turn the accounts back on, but incoming and IMAP access remains disabled. I try to enable them but get a message stating "Operation permitted for paid user(s) only". For email forward only accounts, I removed and recreated since they didn't store mail. But other accounts I can't do that, as I don't want the contents of the inboxes to be lost. These
This domain is already associated with this account
I got the following message while trying to register a new domain: ""this domain is already associated with this account *****81". Then, when I proceed with the password recovery method, I get the following message Domain: fillerbotoxs.com
Mobile number already registered
Hello, I sent 3 emails and opened one support ticket on this issue since Monday of last week. No answer anywhere. I want to open an account with a mobile number I used on a previous account that has now been closed and that I can't open anymore. Is it possible to unlock my mobile number for Zoho Mail Verification?
Mail Archive Folder
Hi there. Having problem to use the archive folder link under ZOHO MAIL. Before was working properly, since all the folders were already listed in a expanded way. Now i need to click to expand the following subfolders over each folder that i want to archive to. Is being quite annoying since by mistake, many times, archives into wrong folders. Cant it simply be like it was before? All folders already expanded? regards,
Outgoing mail lands in spam
Hello, this is a followup om topic #30212988 We Still have problem, it is THE domain borgunda.se that gets marked as spam? Can you please check this as soon as possible Since it is distrupting our daily work
Email titles and preview disappear
Hello! We have a Zoho Mail Account and suddenly, today the titles and the preview of the emails have been changed for: (No Subject) when in fact, those are complete mails. Anyone knows why this happens or how can it be arranged? Thank you! Irena
Problems sending mail
Dear Zoho I send emails through my domain foureptravel.com to the domain accounts tuscanydrilling.com but they do not receive Please can you help me with this problem?
I am not being able to receive emails in my zoho accounts
Hi, I have been facing this issue as i have three zoho email accounts but none of them are working as i am unable to get any mails in those accounts. why is the problem happening?
Not receiving any emails, but can send emails
I haven't been able to receive any mails for the past few days. This has been happening almost everyday for at least a few hours per day. Please help? Thank you.
not receiving mails from a specific domain name
Dear support staff, I have already emailed you about this issue but since there is no reply, I want to try this forum. from last week my email address b""""""@tjay.com is not receiving emails only from irco.com. there are no emails in spam folder as well. all the other email addresses in tjay.lk domain name are receiving emails from irco.com but b""""""@tjay.lk . I'm using the admin account of tjay.lk and spam filtering is also turned off and irco.com has been added to the white list for a longer
No aparece remitente ni asunto de los últimos correos recibidos
Buenos días He estado usando el correo con normalidad pero hoy de repente han desaparecido los destinatarios y asuntos de los correos de la última semana. Puedo abrir el correo pero no me aparece ni el asunto ni remitente. Coincidiendo con esto, he dejado de recibir los correo que me envían, aunque sí puedo enviar con éxito. Gracias Un saludo
Mail not being received by some recipients.
Hello, When I am sending emails, some of the domains are not being able to receive my emails. This problem is there from past 3 days. Please help.
Imap is not working
Email bounced from Zoho: 554 5.4.0 <mx2.zoho.com #4.4.1>
My friend continue having issue sending email to us, and gave me the bounced email with the following reason: Remote Server returned '554 5.4.0 <mx2.zoho.com #4.4.1>' .. 1. What exactly the cause of '554 5.4.0 <mx2.zoho.com #4.4.1>' ? 2. Is it related to the headers size limit? If yes, what are the limit by Zoho? Thanks
Mail not syncing between web and phone.
I check my Zoho mail account online and on my phone through the Gmail app. However, when I mark emails as read, the two are not syncing. Thus, I end up having to sort through all of my emails twice. How can I fix this problem?
Sending emails blocked and support response is to email back??!!??
I submitted a help ticket saying I am getting the following message when I try to send an email. "Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked. Learn more." I receive an email from someone in Support named Karthikeyan S which says this: ==BEGIN MESSGE== Hello, Sorry for the trouble. Your account was blocked as our filters detected unsolicited/ promotional/ inappropriate outgoing emails, as contrary to the Zoho Mail Business Usage Policy To check the feasibility of unblocking the
User marked as SPAMMER. Mail Fetch has also been disabled for any active POP accounts.
Our mail office@kontinental24h.com was marked as spam. If I am not mistaking this happened because we are sending similar mails with our offers to our customers who left their mail address after having a phone call with them, if this is unacceptable and breaking the policy in some manner, we will change our flow. Thank you and I look forward to your help and reply soon.
Unable to logon to email account
I was unable to login throughth e app, Kept on getting: refresh token limit has been reached what is it? I reset the password, deleted the app, downloaded it, nothing. what do I do? Kaari
Not receiving MailChimp verification e-mail
I can receive e-mails from gmail, but not Mailchimp verification of domain ownership e-mail. Mailchimp verify message: "We're having some trouble delivering to rafael@e****se.com.br. Looks like the verification email might've bounced." All status is green: MX, SPF, DKIM. Registros MX Host Prioridade mx.zoho.com @ 10 mx2.zoho.com @ 20 mx3.zoho.com @ 50 Whats the problem?
My domain name is expired. Can I use a similar one I own as an alias to receive emails ?
The domain name (mydomain.com) I used to create my free pro Zoho email address is expired. However I had a similar one (my-domain.com) which I renewed recently. But when I want to use it as an alias it is said " You have reached the limit of free domains. Evolve to a superior offer to add more domains." Any help? Thanks in advance. Ps: I can still send emails from my johndoe@mydomain.com but can't receive any.
Why shared (delegated) calendars do not appear in OS X ?
Bonjour, We, in our organization, shared (delegation mode) calendars between us. I could add my calendar in OS X Calendar app (following this link https://www.zoho.com/calendar/help/caldav-sync-zoho-calendar.html). The problem is the calendars i can modify in Zoho (because of the delegation) do not appear in Calendar app ! (See the screenshot of my Calendar Preferences panel in OS X).
Can't login with my other account
Hello, I have a problem when logging in with my other account spall01@zoho.com. Unfortunately, I get the message that the password is wrong. I can not reset the password, because my old provider does not exist anymore and I can not open any emails. Unfortunately I forgot to change my Primary E-Mail address. What can I do now? Can you help me and send me a password reset link to this address?
IMAP problem!!!
A few hours mail does not work through imap. Klien Thunderbird. Mail on personal domain. imappro.zoho.eu. Through the browser everything works! ((
Blocked account - cannot send emails
Hi, i'm not able to send emails from my account. It says Su cuenta contacto@..... se ha bloqueado debido a motivos de seguridad. Tipo de bloqueo: Correo saliente bloqueado. Please I need to unlock it asap. Thanks in advance
Filter Question: How to filter emails from forwarded account
Hello, I have an old business account from a different domain. It is now set as a forward to my new domain email account. I want to filter the items that I receive as a forward from the old account and automatically place in a folder. Each of those emails contains the "from" email address plus "via <olddomain.com>". I tried to filter by that "via" text, but it does not work. Any ideas how to filter those emails? Thank you, Byron
Error 553 message filtered
ERROR_CODE :553, ERROR_CODE :Message filtered. Refer to the Troubleshooting page at http://www.symanteccloud.com/troubleshooting for more information. (#5.7.1) Dear Zoho I ma getting the above message everytime I send emails to one particular organisation. I can receive emails from them but cannot respond. It seems to suggest that my IP address is being rejected by the receiving server. How do I go about resolving this issue ? Thank you in advance
Puedo cambiar mi dominio por otro
Hola tengo un Plan Lite y quiero cambiar el dominio que vinculé por otro esto es posible? Y si es posible por favor me envían un instructivo o tutorial para poder realizar el cambio, gracias.
there is one user from 5 users in my admin not sending or receiving mails
i have 5 users in my admin all users sat up on outlook and sending mails and receiving mails from outlook and from mobile app TFA is off for all users only the user hr@chuckecheesejo.com is not sending or receiving and won't setup on outlook every time i enter the settings of this user by zoho admin app i found the incoming mail and outgoing mail is off , i turns on , go out the app and go again find it off all other users on the same app and account is on i use also when setup on outlook 2013
I am not rec
Since yesterday 19th March 2019, I haven't been able to receive emails
Bounced email - not understanding the reason
I tried sending a short email with a PDF attachment this morning and it bounced. The information provided is as follows: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. <sent to address> INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Please turn on SMTP Authentication in your mail client. sender-of-o51.zoho.com [135.84.80.216]:21097 is not permitted to relay through this server
We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com
Hi, Im creating a zoho mail account and I want to use my own domain but I always end up having this error Error: We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com And Im using jpmateo022@gmail.com as contact email
Changing how Forwarded/Reply message text is included
When doing a Reply or Forward from an email, Zoho correctly includes the contents of the previous email. However it indents it and adds a vertical blue line to the left. Is it possible to disable this feature and have the previous email included as-is with just a header noting From/To/Subject etc ? Thanks Daraius
Retrieve emails
For an error on one of our users accounts info@incoselloverde.com, the incoming e-mails where send on trash can and deleted for mistake, can you please retrieve those e-mails as soon as possible, thanks!
mail blocked
today only i created the zoho mail account but i unable to send mail it shows unable to send message;Reason:554 5.1.8 Email Outgoing Blocked kindly rectify this problem as soon as possible
signature
What is going on with signature pictures?
Unable to download tasks list in PDF or even give print
Hi I am Unable to download tasks list in PDF or even give print. And this problem is cropping up again and again. See attachment for clarity
Keyboard shortcut is not customizable
Hello! In Zoho Mail I can't edit the previous and next keyboard shortcut because it keeps reverting to the default keys UP & DOWN arrows. Thank you.
Unblock account
I cannot unblock the account jtomas@bonadrone.com, could you please help me with this problem? Thanks, Josep - Bonadrone
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