Digest Juin - Un résumé de ce qui s'est passé le mois dernier sur Community

Digest Juin - Un résumé de ce qui s'est passé le mois dernier sur Community



Bonjour chers utilisateurs,

Avant que la saison estivale arrive, découvrons ce qui s'est passé au mois de juin sur notre Communauté France.

Nouveautés

  • Les données viennent de sources de plus en plus diverses et variés. Il n'existe pas de critères précis pour s'assurer que les données sont suffisamment préparées. Toutefoi toute opération effectuée sur les données entre leur entrée dans votre système et leur traitement par un système analytique peut être considérée comme l'étape de préparation des données pour ce processus. Pour rationaliser cette étape, nous sommes ravis d'annoncer la version bêta de DataPrep 2.0 ! Avec cette nouvelle version, il est encore plus facile de créer un pipeline de bout en bout et d'avoir un contrôle total sur la qualité et le transfert de vos données.
  • L'analyse des données constitue un facteur essentiel de la prise de décision fondée sur les données. Elle fournit les outils et les connaissances nécessaires pour extraire des informations significatives des vastes quantités de données que les organisations rassemblent et génèrent. La beta Zoho Analytics 6.0 est dotée d'un large éventail de fonctionnalités destinées à tous les publics.Ces fonctionnalités ont été conçues en tenant compte des besoins actuels et futurs des entreprises et en intégrant les observations des utilisateurs et les études de marché.

Trucs et astuces

  • Il existe de plus en plus de canaux par lesquels les clients peuvent contacter les équipes de support. Et pour éviter de s'y perdre, les entreprises mettent en place un système omnicanal ou multicanal. Cet article présente comment le service client omnicanal est plus avantageux pour votre organisation.
  • Chatbots et assistants virtuels - ces deux formes d'IA transforment la façon dont nous interagissons avec la technologie. Mais il est facile de s'y perdre, car ces deux formes d'IA sont en plein essor. Lisez cet article afin de mieux faire la différence et de choisir celui qui répond le mieux aux besoins de votre organisation.
  • L'authentification permet de sécuriser l'organisation en ne permettant l'accès qu'aux personnes autorisées. Chaque fois que vous saisissez votre identifiant et votre mot de passe ou que vous utilisez le MFA, vous êtes authentifié. Mais au-delà de l'authentification des employés dans leurs applications, Il est également important de sécuriser les appareils de vos employés, car chaque appareil est un point d'entrée dans le réseau de votre organisation, l'authentification des appareils est un pilier important d'un système solide de gestion des identités et des accès. Cet article indique comment authentifier les appareils dans Zoho Directory.
Ce mois-ci, nous avons également organisé un webinaire sur l'organisation de votre journée et de vos équipes via Zoho One.
Vous n'y avez pas assisté ? Ne vous inquiétez pas, on s'occupe de vous ! Vous pouvez consulter l'enregistrement du webinaire sur la chaîne Youtube de Zoho France.

N'hésitez pas à poser vos questions et continuez à nous suivre sur Zoho Community France, pour toutes les nouveautés Zoho et plus encore.

L'équipe Zoho France

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