Tip #24- Optimize remote connections for better performance and lower data consumption- 'Insider Insights'
Hello Zoho Assist Community! This week, we’ll be focusing on improving the performance of your remote sessions and reducing data consumption. Let’s dive into the details of the Performance settings under Preferences and see how these adjustments can make
How to turn off Clipboard Copy Confirmation
Every time we use the copy function on the remote computer we received a prompt that asks if we are sure you want to copy the information Yes/NO. This is a huge time waster to click Yes every time we copy data from one PC to another. Does anyone know how to disable this prompt??
Tip #23- Enhancing security during remote support sessions- 'Insider Insights'
Hello Zoho Assist Community! We are back again this week with another setting from Preferences: Security. Ensuring the security of remote support sessions is crucial, especially when sensitive data is frequently accessed during these interactions. It’s
Tip #22- Enhancing security and reliability in Zoho Assist: Preferences for unattended access- 'Insider Insights'
Hello Zoho Assist Community! We are back again this week with a few settings options under Preferences that can help you deliver smoother and more effective remote support. Especially for IT administrators managing unattended remote devices and applications,
Tip #21- Enhance your support sessions with the "Show remote cursor" feature- 'Insider Insights'
Hello Zoho Assist community! This week in Insider Insights, we’ll be learning how the “Show remote cursor” feature under Preferences enhances remote support sessions. While it’s a small feature, it plays a significant role in improving remote support
Tip #20- Enhancing remote support efficiency with Preferences- 'Insider Insights'
Are you looking to streamline your remote support sessions and enhance your overall efficiency? Look no further! Our remote support platform now offers customizable preferences to accommodate your specific needs and ensure a seamless and productive support
If you need help!!!
Hello I am here to help anyone that needs it.
Tip #19- How to use the technician console setting- 'Insider Insights'
Hello Zoho Assist Community! Last week, we started looking at preferences in Zoho Assist. Now, we'll start examining all the settings under preferences that can help you streamline your remote support sessions and resolve issues much quicker. The first
Remote customer's screen disappears to blank gray screen
Several of us have had several instances when we are assisting a customer and suddenly we lose visibility of their screen and see a 'gray' screen. Why is this happening? How to resolve?
Tip #18- Optimize your remote support preferences- 'Insider Insights'
Hello Zoho Assist Community! Say you are in the middle of a critical remote support session, troubleshooting a device to diagnose and resolve an issue. Wouldn't you like a way to streamline this process, enhance security, and optimize performance? Your
Shortcut to Unattended Computer
I need to have users (not techs) access a single unattended remote computer once or twice a day. Is there a means to create a desktop shortcut that would provide direct access to that computer so that are not navigating the full support interface?
How to grow My domain hosting company?
HLW Dear I'm a new business owner of domain hosting business. My website name Ryzenwebhost and url is : https://ryzenwebhost.com/ Now please give me some idea for growing this business properly. Thanks khyrul
Tip #17- Bulk deployment manager: Your ultimate solution for large-scale unattended access setup- 'Insider Insights'
Are you tired of the tedious manual process of deploying unattended access agents to remote computers? Try using the bulk deployment manager to make the process faster and easier.What is the bulk deployment manager? Bulk deployment manager is a user-friendly
Unattended Assist on Mac
We have a Mac that unattended assist worked fine on until a few weeks ago. Not, we loose mouse control frequently while remoted in and have to disconnect and reconnect to get control back. I removed and reinstalled Assist with no changes in this. Any
why is zoho assist server so slow
Hello why is zoho assist server so slow, i use it every and and have fast speed at either end of the connection but zoho assist take upto 10 seconds per click, I connect on the chat they we will have a look and come back saying they have done a reset
Zoho Assist customizing email templates
I see how to customize some of the content in the emails that Zoho Assist sends out, but we need to have continuity of style across all of the outbound emails that our organization sends. How can I remove the color boarder at the top of these emails, and remove or at least edit the footer of these emails?
Assigning Devices in Group Issue
Hi Guys I was wondering if anyone else had been experiencing any issues with the Groups on Zoho Assist? I have attached 2 images of the issues we are having,. Firstly when we assign groups, it shows the device name and not the display name like it used
Adding devices to groups method has changed
Hello, When adding a group then adding a device to the group, it used to show all the devices by 'Display Name', however it now shows it by 'Device Name',. The new way does not work for us, can we revert it back to show devices by Display Name inste
Tip #16- Simplifying remote management with Unattended Agent using Distributor for Zoho Assist- 'Insider Insights'
Greetings, fellow insiders! In today's tech landscape, remote assistance is not just a convenience but a necessity. For businesses managing multiple endpoints, deploying and managing remote access solutions efficiently is paramount. That's where Unattended
Tip #15- How to install Assist unattended access agent using Micosoft Azure- 'Insider Insights'
We are back with another bulk-deployment method: using Micosoft Azure. This is a rapid bulk-deployment tool, suitable fto manage devices under the Azure AD. To manage these devices, you must install your agents. Agent installation in an Azure AD environment
Unattended Access on Android
When trying to download the add on for Unattended Access to work on the device, I get a screen that says "Item not found" The only thing I've been able to find is that the device needs to be running Android 7 or higher. It's running Android 11 so that
How to Provide Bug and Problem Support
I am new to all this but 'think' Zoho Assist may be the answer. I am looking for direction. We've been in business for 15 years but look to having our client base move out to 100's. We want to provide an email-based platform for users to submit bug notificaitons
Tip #14- How to install Assist unattended access agent using a startup script- 'Insider Insights'
Introducing another bulk-deployment method: utilizing a startup script. This is a rapid bulk-deployment tool, suitable for deploying software across all computer systems within the same network domain. The deployment process via startup script is executed
Notify When Offline
Is it possible to have the system notify a user or group of users that a device with unattended host has gone offline? For example, if I were to have unattended host installed on a server and want to be notified when it goes offline due to an outage or
Tip #13- How to install Assist unattended access agent using SCCM- 'Insider Insights'
Introducing the second bulk-deployment method: using Microsoft System Center Configuration Manager (SCCM). SCCM is an intranet-based high-speed bulk-deployment tool, ideal for deploying software to all computer systems within the same intranet under the
Awaiting session confirmation althou being deactivated in settings
Hi there, sometimes (not always) using the zoho assist app we get to wait more than a minute until the connection gets established. Following the message displayed it seems to await confirmation from the target PC. Also visible in the sceenshot the user
Tip #12- How to install Assist unattended access agent using Microsoft Intune- 'Insider Insights'
We are back again with another tip for this week. Over the next few weeks, we'll be looking into multiple methods of bulk deployment of the Unattended access agent. Let's check out the first bulk deployment method. Microsoft Intune is used for centralized
Disconnects, Dropped Characters, Blank Screen, Can't Get Session Screen Back After Minimizing
Since the latest update to Zoho Assist I've been experiencing numerous issues with unexplained disconnections, dropped characters when typing on the remote machine, session screen suddenly going blank (black) and when minimizing session window it doesn't
I can connect to the Unattended machine but the keyboard won't type.
From time to time I access my other computer via ZoHo Assist remotely and can use mouse but it doesn't respond when I try to click Desktop Folder. What is causing this? Both computers are PC.
zoho.com is not accessible
Hi Zoho Team, I would like to seek for your assistance for one of our branch cannot access the zoho. May you help us on resolving this issue. Thank you!
Tip #11- Install unattended access using a Download Installer- 'Insider Insights'
Welcome back! Last week, we explored one of the methods for configuring unattended access: using a deployment link. This week, we will discuss how to configure a device by downloading an installer. This method requires a technician to have physical access
User cannot delete trial account
Hello, One of our users who we sent invite for ZOHO assist to cannot delete / remove her trial account created in error prior to being invited to our company ZOHO Assist. Error is in screenshot below. No matter what website we get her to go to and attempt
"Chat with our experts" leads to nowhere.
Come on guys. I have screenshots and data to provide to the team to help improve your product but you're trying to make me jump through hoops(50000 products to choose from) to supply that information. My problem simply right now is: I can not connect
Assisst zoho account reactive
Hi there I need your help to reactive my asssist zoho account. I cannot proceed the payment because my country is Indonesia. Your system only allowed if the currency is IDR.. but I don't know how to change the currency from $ to IDR. Please help I need
Would like to use both of my monitors as a technician to view multiple monitors in unattended mode
Hi, just wanted to put in a feature request. Would you be able to add functionality for the technician to use two monitors simultaneously in unattended remote session to view two screens on the remote computer? Love this product, and the price point. Jalley
Mutiple Monitors
Are there any plans for multiple monitor use in Zoho Assist Unatteded Access? I have clients that have multiple monitors. I would like to view both their screens at the same time.
Tip #10- Install unattended agent using an installer link- 'Insider Insights'
Welcome back! As always, Zoho Community is buzzing with fresh insights to turbocharge your remote work capabilities. Last week, we explored configuring devices for unattended access with Zoho Assist. Today, let's take a closer look at one specific method:
Tip #9- How to configure devices for unattended access with Zoho Assist- 'Insider Insights'
Welcome back! This week, Zoho Community is buzzing with fresh insights to turbocharge your remote work capabilities. In our previous post, we discussed getting started with unattended access. This week's tip covers your options for configuring devices
Tip #8- Getting started with unattended access- 'Insider Insights'
Hello everyone! We are excited to reconnect with you this week and share a new tip. So far, we have covered how to launch a remote support session. Click here if you missed it. This week, we'll explain how to initiate unattended access and explore some
Update Payment Method
Hi Zoho, I need to update my payment method. Where can I click to update payment method, please? Thanks, Jonah
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