Zoho's CX workshops are here to enhance your learning experience!
We're bringing the CX workshops to two cities: November 14-15, 2023 - Cliftons Sydney Margaret Street, Australia November 21-22, 2023 - Sheraton Grand Hotel, Dubai Register now Providing a positive customer experience gives your business the benefit of
📢 Stay updated with our new Enterprise Support category! 📢
We’re excited to introduce our new Enterprise Support category in the Help Center. We’ll be using this category to provide carefully curated information and updates to our clients in order to serve you better and keep you informed. When you follow the
Deprecating Activities module
Dear Customers, We're glad to connect with you yet again. Activities module split into Calls, Meetings, and Tasks modules was released to all customers by Jan 2022. Customers who signed up Zoho CRM before that release would have the Activities module
Register for our Upcoming Webinar - Customize and Personalize your Customer Service Platform
Hello all, Hope you are well and safe. We are now preparing for the fifth webinar in the series. Webinar Topic: Customize and Personalize your Customer Service Platform Date & Time (PDT): November 15, 2023, at 11:00 am | Registration Link: https://zurl.co/OiqZ
New Features rolled out on October 20, 2023
New Chart Type - Tree Map We're thrilled to announce that Zoho Analytics now supports Tree Map visualization. Tree Map helps you to explore your data hierarchically with ease and uncover trends with precision. Click here to learn more. Chart Styling Enhancements
Unique ID: A little field that saves you a lot of hassle
If you go to the Zoho Forms builder and look under Advanced Fields, you'll find this field called the Unique ID. The Unique ID field is one of the most under-utilized features in Forms and one with a lot of hidden potential; literally. It's a field that remains hidden when a user fills out the form, but you can see it while viewing the form submission. How is this helpful, you ask? Ever tried to find a needle in a needle stack? When you have a bunch of orders or bookings and a customer has a query
Enhancements to Users and Roles
Greetings, We're happy to introduce a few minor usability improvements to Bigin's Users and Controls settings. You can now view the count of Active, Inactive, Invited, and Deleted users in the Users tab. The Users tab In the Users tab, the updated user
Zoho Creator - [Free Webinar]Learning Table Series for Hospitality
Hello Everyone! For the month of November - Bringing on to your table - Zoho Creator for Hospitality 12 Months 12 Industries Hospitality Industry The essence of hospitality lies in creating a warm and welcoming atmosphere, where guests or customers feel
Octobre - Un résumé de ce qui s'est passé le mois dernier sur Community
Bonjour à tous, Zoho s'efforce constamment d'améliorer les capacités de ses produits afin d'aider les clients à gérer leur entreprise sans accroc. Découvons les nouvelles fonctionnalités et produits de ce mois-ci. Pour améliorer la communication, la collaboration
What's New—October 2023
Hello everyone, We're always working to improve the Backstage experience for you. This time, we've rolled out some updates to make your event planning a little easier. Here's everything that's happened the past few months in a nutshell. You can now edit
Automate unavailability in CRM calendar
Dear all, We've been focused on enhancing the Zoho CRM calendar synchronization to ensure you always remain in sync, regardless of where you schedule your meetings or events. After updating the Google and Microsoft calendars, we're now introducing synchronization
Community Digest - octubre de 2023
Community Digest, octubre de 2023 ¡Hola! ¿A alguien más se le ha pasado el 2023 volando? Será porque hemos estado muy activos y aprovechando cada oportunidad para poder reunirnos con vosotros en persona. Sin ir más lejos, ha pasado cerca de un mes desde
Register Now for our Upcoming Fourth Webinar to Enhance Productivity Using Zoho Desk
Hello all, We are gearing up for our fourth session in the webinar Series. Webinar Topic: Automate your customer service activities and increase productivity Date & Time (PDT): November 6, 2023, at 11:00 am | Registration Link: https://zurl.co/hOMW (IST):
Desk - Astuce #5 : Déplacer les tickets entre les départements
Bonjour à tous, Il n'est pas rare que vos clients créent des tickets dans un département qui n'a pas l'expertise requise pour les traiter. Vous devez transférer ces tickets vers le département concerné, afin qu'ils ne passent pas à travers les mailles
Tip #16: Ask Zia your data-related questions and get powerful insights
Zoho Sheet provides a variety of tools and functionalities to help you analyze your data from end to end. But what if you could analyze all your data sets with a single AI-powered tool? Meet Zia, our smart virtual assistant who will answer all your data-related
コミュニティダイジェスト 2023年10月
こんにちは。Zoho コミュニティチームです。 毎月、前月に行われたフォーラム上での議論やZoho からの製品アップデート情報やイベントと情報をまとめた「コミュニティダイジェスト」を投稿しています。 10月の活動は以下のとおりです。 [ Zoho CRM に関する アップデート情報 ] 「メールの信頼性のレポート」の紹介 キーボードショートカット機能導入のお知らせ Microsoft Office 365 カレンダーの同期機能に関するアップデート [ ディスカッション ] 自社事例報告：ZohoBooksからマネーフォワード請求書にデータを送るシステムの解説をしました
What's New in Zoho Books - September 2023
Hello users! With the onset of a new month, we're delighted to bring you new feature updates and enhancements which will elevate your accounting experience. Read on to learn more about what's new in Zoho Books this September. Tax Automation Using Tax
Group your Zia Strategy Influencer's contributing factors into segments in Zoho CRM
Dear all, We're thrilled to introduce a couple of enhancements to Zia Strategy Influencer's Target Contributors and Anomaly Finder components—providing details in segments to help you prioritize your goals better. Read along to know the benefits of these
Power of Automation::Automatically update a project's custom picklist field in accordance with changes in the task status.
Hello Everyone, Here we are again thrilled to share another requirement that has been accomplished through the implementation of custom functions. A Custom function is a user-written set of code to achieve a specific requirement. Set the required conditions
Create a task in Zoho CRM directly from Zoho Cliq
Components used : Slash command, message action. Slash Command: To create a task in Zoho CRM directly from a chat window in Zoho Cliq, follow the steps below: Step 1: Create a command The first step is to create a command in Zoho Cliq that allows users
[Upcoming Webinar] The blueprint for setting up a data-first organization
In today's data-dominated business landscape, analytics has acquired a critical position across industries—yet the global BI and data analytics adoption rate remains at 26%. This may be because the journey to becoming a fully data-driven organization
Spotlight series #18- Present data graphically with charts
Hello everyone, This month's spotlight is on charts. Data storytelling is an effective way to present information to your audience. The three major components of data story telling are data, narratives, and visuals. While all three depend on the story
Upcoming Webinar - Ensure Secure Customer Service Operations and Compliance with Regulations
Hello all, Hope this message finds you well. A friendly reminder for our upcoming third session in the webinar series. Webinar Topic: Ensure Secure Customer Service Operations and Compliance with Regulations. Date & Time (PDT): November 1, 2023, at 11:00
【開催報告】顧客体験向上のためのZoho 活用術｜ユーザー交流会 東京 2023 vol.3
皆さま、こんにちは。コミュニティチームの中野です。 10/27（金）にハイブリッド形式にてユーザー交流会（Meetup）を開催しました。 本投稿では、その様子をお届けします。当日の登壇資料など、こちらに共有いたしますので、ご参加できなかった皆さまもご確認ください。 今月の開催回のテーマは「顧客体験向上のためのZoho 活用術」ということで、MIGACT 濵田 規史さんによるZoho CRM / Zoho Survey / Zoho SalesIQ のユーザー事例セッションのほか、弊社マーケティング部河田によるZoho
Featurecast Story 7 - Bots in IM
IM'ing (Instant Messaging) Feature Story Series Featurecast Story 7 - Bots in IM Build meaningful customer support experiences It's time to take your chat-bots to the next level! Did you know you can seamlessly integrate popular Instant Messaging applications
Getting Started with Zoho Desk - First Webinar in the Series
Hello all, This is a friendly reminder about our upcoming first webinar session in the series! Topic: Getting Started with Zoho Desk Date & Time (PDT): October 25, 2023, at 11:00 AM | Registration Link: https://zurl.co/EUKZ (IST): October 26, 2023, at
Free webinar - Managing paperwork across the employee lifecycle using Zoho Sign with Zoho People and Zoho Recruit
Hello everyone, Getting your prospective and on-roll employees to sign documents like interview forms, NDAs, offer letters, onboarding documents, organization policies, and other employment-related paperwork is always a repetitive and cumbersome process.
New Update - Wordpress Plugin
Hello everyone. This is an announcement for customers using SalesIQ code on their WordPress website and have chosen to hide the chat embed using the "Hide chat widget" checkbox as shown in the picture below. As per recent standardisation regulations on
Sensitive content detection and Predictive text in Instant Messaging - Zoho Desk mobile app - iOS
Hi everyone! In the latest iOS update (v2.8.1) of the Zoho Desk mobile app, we have brought in support for the below mentioned functionalities. Sensitive Content Detection: Provide a safer experience by detecting and alerting users to nudity in images
Voici Cliq 5.0 : une solution pilotée par l'IA et adaptée aux entreprises
Zoho Cliq s'efforce constamment de remodeler la communication et la collaboration au sein des équipes, en particulier avec les équipes à distance et hybrides. Nous nous efforçons toujours d'être à la pointe des tendances actuelles, ce qui permet à Cliq
Zoho FSM for Bigin Topping: Unify Your Sales and Service Operations
Previously, we had introduced the Zoho FSM Extension for Zoho CRM. Adding to that umbrella of tools to unify your sales and service operations is the Zoho FSM for Bigin topping. The Zoho FSM for Bigin topping is essential for enhancing collaboration between
Announcing the New and Improved Article Editor
KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it. We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!
[New] Enhancements in Duplicates Cleanup and transferring ownership before deleting users.
Greetings, I hope all of you are doing well. We're delighted to announce a few recent enhancements we've made to Bigin. We'll go over each one in detail. Duplicates cleanup enhancement The Duplicate Cleanup feature enables users to identify duplicate
How to Manage Customer Service across Channels - Second Webinar in the Series - Register Today
Hello all, We have successfully completed the first webinar in our series: Getting Started with Zoho Desk. Now we are gearing up for our next session. Webinar Topic: How to Manage Customer Service across Channels Date & Time (PDT): October 30, 2023, at
The month that was at Zoho Workplace | September 2023
Hello Community, Hope you're all doing good and staying safe. The Zoho Workplace applications have quite a few new features and enhancements for the month of September. Let's take a quick look at them! Zoho Mail New languages support Zoho Mail now supports
Edit History: Prevent data loss during collaboration
With teams moving to hybrid workplaces, remote collaboration has become routine. Zoho Sheet simplifies collaboration for distributed teams with user-specific access levels for file sharing, contextual commenting, and real-time editing tools. It also provides
Find replacement temps
We are excited to introduce "Find Replacement Temps," which can help you effortlessly find the perfect replacement when one of your temps can't make it to a shift. Easily find a replacement temp with the same job title, base pay, and other essential qualifications
Find matching jobs for your temps
We are thrilled to unveil a feature that will transform how you manage your workforce. With "Find Matching Jobs," your staffing operations become more efficient. What is "Find Matching Jobs"? "Find Matching Jobs" is your intuitive tool to match your temp
[Upcoming Webinar] What's new in Zoho Analytics: Q3 2023
To all the data enthusiasts out there, we're back again with another power-packed webinar in the What's New series! This last quarter was marked by exciting new features and product updates focused on offering you top-notch solutions. With new data sources,
Format and analyze spreadsheet data with Zoho Sheet's Table
While a spreadsheet helps you compile data for easy analysis, formatting helps make your data more comprehensible. We are happy to announce the release of Table, a crucial tool for improving data formatting in Zoho Sheet. More than a formatting tool,
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