Auto sign off in Cliq desktop app
There is a rather large inconvenience in the desktop app as I am regularly being signed out from Cliq, presumably triggered by Idle session timeout, which is a security policies set in our org globally. I am being told by the Zoho support that session
task blueprint not startet
hi blueprint is not working for 2 days. How can I fix
New Status for Issues (Research) not available in list of issues for any project and only 3 are available, Open, Closed, In Progress.
Ability to apply VAT (consumption tax) for bank fees in the payment section of invoices and bills.
Please, please add the ability to apply a VAT or consumption tax to the bank fee option in the payment section for invoices and bills. With all other expenses, there is the option to add the tax. So why not with bank fees? It is not logical at all to
Error when cloning Gallery
Hello, I'm cloning multiple time one event, today. I noticed that for every clone, I get the same error (screenshot). The gallery has a problem. Is the Gallery mentionnend in the summary, the event gallery ? It is not that obvious (event if this is the
Populate Contact from Account via Function
Hi, we do have a field in "Accounts" that should populate a field with the same name in eacht associated contact. As Zoho doesn't offer that integrated (why???) we have to do it via functions. So here is my function: rec = zoho.crm.getRecordById("Accounts",accId); resp = zoho.crm.getRelatedRecords("Contacts","Accounts",accId,1); for each ele in resp { mp = Map(); mp.put("Unternehmen Type",ifnull(rec.get("Unternehmen Type"),"")); updateResp = zoho.crm.updateRecord("Contacts",ele.get("id"),mp); info
Journaling Error - NEEDS TO BE FIXED
When multiple bills are paid via the Vendor interface, Zoho Books wrongly journals the payment and bills through the Pre-Paid Expenses account, even when the payment is made after the bill arrives. I raised a support ticket, and the response was, "Oh,
Feld "Vorname" keine Umlaute zulässig
Der Name "Jörg" lässt sich nicht in der Kontakt-Feld "Vorname" einfügen.
Can't send/receive mail
Thant should read I can't send mail.
Zoho Desk is extremely slow
Our organisation is using the enterprise edition of Zoho Desk and the performance of the system today is unusable, it takes 40 seconds to open a ticket and it may not even load the information in the ticket. This is creating a huge backlog of work for
Change of multiline fields behavior in templates
Until a few days ago, the multiline text fields of the templates made the corresponding line breaks to adapt the text to the width of the container. Recently, without me making any changes to the templates, the behavior has changed and now the text doesn't
Two post engagement rates given on Zoho
I'm looking at my page's engagement rate and I'm confused. Under "posts and engagement" and then Top posts, Zoho gives the engagement rate. Sometimes it's under 1%. But then when I go into the same post and to stats it might say 9,39%. What's the difference
Connection name is getting updated
I have used connection in custom function. The connection name is "fdconnect". now the connection name is changed. Please refer below screenshot. When business rule is triggered, its throwing "Invalid connection".
Deluge code error in crm function
function getProductsByCategory() { products = zoho.crm.getRecords("Products"); categories = {}; for each product in products { category = product.get("Product Category"); if (categories.containsKey(category)) { categories.get(category).add(product); }
Agents Available But Chats Missed
We have missed chats set up to send to Desk and it all word fine until last week when suddenly we started getting missed chat notifications when agents are sat waiting. We also notice on these notifications it shows us which agents were engaged, not available
Event Notification Timing
Multiple employees are reporting receiving reminder notifications of events (meetings, etc.) after the start time of that event, rather than 15/30/etc. minutes before the event begins. What would be causing this and how do we fix it?
Mail forwarding does not work correctly
Hi, we use the external contact solution: MS Exchange 2016 with distribution group and the external zoho contact included. Internal messages will forwarded correctly. external messages does not work really. Some mails get reach zoho desk some mails does
Reoccuring expense issue
I'm having difficulty making one of my expenses a reoccuring expense. Is it possible to make an itemized expense reoccuring or is this something that Zoho Books doesn't allow for, and if not any suggestions on how to get around this?
Managing rules for Lead Conversion to Contact
Where can I manage the rules for what data is combined if I convert a lead and combine it with an existing contact? I recently received an inquiry from a lead Ray Blanks, with a message/inquiry in the Description field. I converted the lead to a contact
Very Low Open Rates -
Hi there , Often facing this problems now a days . It is showing that mails are delivered . But not . Even if the campaign has been sent to spam , only 36 opens out of 78500 is nowhere . Kindly check and revert back ..
Copy Customization cannot be initiated
Hello , as you can see in the attachment below that I can't copy Customization because of this error , can you please explain to me more about this? "You cannot copy the lookup fields linked to the custom modules as hidden."
Updating Subscription Custom Field with invokeurl Not Working
I'm trying to follow the API instructions as per this documentation: https://www.zoho.com/subscriptions/api/v1/subscription/#update-custom-fields // Copy reference number to the PBX Domain custom field params = '{"label":"PBX Domain","value":"string"}';
Due date disappearing for tasks and not able to filter on month May
Hi, There seems to be a bug in the activities/tasks module. We are not able to filter on tasks with a due date in May and the due date of tasks are disappearing out of nothing
I accidentally choose create organization instead of Join organization which is essentially used for work, I tried deleting the account but now I'm stuck, can anyone please advice.
I have applied for new job and we were given instructions to set-up a Cliq account. For some reason, I accidentally choose create organization instead of Join organization. I tried deleting the account but now I'm stuck, I don't know what to do next.
All files are lost after migrate from Google Drive to Zoho Workplace
After click Migrate button, I received an email says: "Your migration from Zoho Docs to Zoho WorkDrive is complete". But there is no files in Zoho Workdrive. I mean completely empty. It says: There are no items Drag and drop or click here to upload. Anyone
Invalid Handle When connecting
I am trying to get a connection to a user and we are getting an error message after they have downloaded the zoho assist. Saying failed to connection due to invalid handle.
Unusual Sending Activity
We are facing this problem of unusual sending activity. Kindly help in this problem asap.
Unable to Create a previously deleted email again
I have deleted a previous email and user offers connected to my custom domain. Yet when I go to form a user by this name again it shows the error that the email already exists. Please help
Can't recive Mail's
Hello, I have just changed the domain from: taxwizzards.com to taxwizzardsgeorgia.com, I have fixed all DNS records, and everything is perfect now, however, I can send emails from my email (info@taxwizzards.com) and can't receive, please help me as soon
Unable to post most than 4 images
Hello, I am unable to add more than 4 images to a post. Only Facebook and Instagram are selected. Is this a new change? We used to be able to add up to 10.
Zoho Inventory integrated shipping modules.
Hello, what is the timeline on Fedex integration being fixed and able to function? Additionally, the UPS integration with envia is quite lackluster and I have found it roughly as time consuming to input the data for shipments manually in our existing
How to delete email in receiver's inbox?
I have sent the wrong file and the file is very important and the receiver has opened the mail, can I recall or delete it?
ADJUSTMENT ENTRIES BETWEEN ACCOUNTS RECEIVABLE & ACCOUNTS PAYABLE
ADJUSTMENT ENTRIES BETWEEN ACCOUNTS RECEIVABLE & ACCOUNTS PAYABLE CAN NOT BE DONE . IF WE REQUIRE TO PASS AN ENTRY FOR ADJUSTMENT BETWEEN 2 PARTIES IT CAN NOT BE DONE. WHILE MAKING ENTRIES VAI MANUAL JOURNAL THE ENTRIES ARE NOT PASSING--- a. ENTRIES
New user - can send but not receive emails
Hi, I have followed the instuctions to install the 3 MX records and the DKIM record on my server but 48hrs later I can still send emails OK, but I do not receive any incoming mail. I have tested repeatedly. Any support would be greatly appreciated. thank
Not able to edit a schedule in Analytics
Hello, I am trying to edit a schedule report in Zoho Analytics, but for some reason when I click on the Send button or when I try to Send, or edit the schedule, nothing is working. We've tried the org emails and the even sending with Zoho notification
Client User can't see the breakdown of tasks in Zoho Projects, in Kanban view
I shared the general task list with a client user on Zoho Projects, however, he is not able to see the tasks in the task lists bifurcated into separate columns on the basis of task status. I tried adding a custom view for the client but still it is not
pelase help qntrl is down we can't download any files attached to the comments
please help Qntrl is down we can't download any files attached to the comments we reported the case six hours ago and still not solved we tried different browsers from different countries and different users, from desktop and mobile app .. everywhere
404 ERROR Appears on Product Detail Pages
My recently published site has some products that lead you to their individual detail page when you click on them. I have other products that lead you to a 404 Error page. I established the same settings for all the products. Some products inside the same categories work while other don't. I have no idea why just some pages are not being published. Thanks!
Problem with Resume Extractor Extension
If I am correct.. In many areas of Zoho Recruit [csv import, email to zoho recruit] if you choose to overwrite, it changes updated fields but the record [when created, notes, submissions etc] are preserved. Which works great for me.. However... When using
Sandbox not sending emails?
Hello, Testing some templates and workflow rules and Im not getting any emails sent from the Sandbox. I even clicked the test email inside a email template and nothing. Any ideas? Thanks
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