Email replies from tickets are showing up as a single user in Zoho Desk
Hello, I have an issue (?) on my tickets, I have created a workflow rule that sends an automatic email reply to clients, when I do that, the workflow rule asks me to set up the email reply and it asks me which email address I want to use as a sender,
Zoho desk authtoken generation
i use express edition of zoho, i followed all the steps correctly to generate authtoken but it is giving me error 'invalid client", please give me any suggestions or solutions. Thank you.
Project template
Hi I created a project template with all milestones, tasks and tasklists. When I create a new project using this template, the dates are not automatically updated.
Project Template : Schedule, Gant, Start date
Hi I created a project template with all the tasks, milestones and tasklists. When creating a new project from this template, the dates are not automatically update for my project. All tasks are as "unscheduled tasks". Only dates for milestones are indicated.
C
Hi. I'm having problems with client script and sales orders ordered items subform. I need to check each product for a specific flag, and I would like to do it when user save a new order or after modifying an exisitng one. I can't get newer added items:
API V2 searchRecordsByCriteria doesn't return all records
I've got an issue with results returned by api. I'm using php sdk atm. $bulkAPIResponse = $zcrmModuleIns->searchRecordsByCriteria("Lead_Type:equals:My Customer"); This returns only 7 records, when in Zoho UI I clearly see 8 records. Moreover, when I change the criteria to match that missing customer name $bulkAPIResponse = $zcrmModuleIns->searchRecordsByCriteria("Account_Name:equals:Dr Anakie"); I can get that record via api and I can see that specific field ["Lead_Type"]=> "My Customer" Can somebody
Can't copy mails to sent folder
I have 2 accounts in zoho, set in thunderbird, but with one i habe problem. Every time I send mail I get message: can't copy mail to sent folder. I removed this account, and then added again and still doesn't work! With second account I don't have such problem. What is solution for this case?
Zoho Docs Migration Not Working
I login to docs.zoho.com and see the migration message, with the MIGRATE NOW button. But when I click on that button, it redirects me to the admin portal of zoho mail ( https://mailadmin.zoho.com/cpanel/home.do#dashboard ) and the migration doesn't start.
No notifications or delayed notifications
I can't seem to find any support details anywhere but all of sudden Zoho Bookings has stopped sending notifications or they are extremely delayed in being sent. Also we have Bookings connected via Zoho Flow - these flow's do not seem to be working either.
Zoho Project - How to modify/delete Log Hours after Approval ?
Hi In Zoho Project, how to modify/delete Log Hours after his Approval? I'm not able to proceed at all . It's like I'm forced to delete the Task and create Task and log hours... Sounds strange, no?
Não recebo e-mails mesmo com tudo configurado corretamente
Consigo enviar e-mails mas não recebo no meu e-mail corporativo criado no zoho mail Já configurei e está tudo correto, mas ainda sim não é possível receber
Tasks are created on the wrong day
When I create a task (using the app, not on the browser) sometimes the task created "today" is assigned yesterday's date. A task that I created today (10/03) is automatically given the date 09/03.
Issues with "Connections" panel
Hello, I have summarized a couple of issues that i think should be fixed with the connections panel (in Zoho Books, Zoho Inventory, etc.). 1. Please don't translate to my browser language. It is completely redundant and and makes it very hard to understand
I am having an issue with Zoho CRM handshake field in Zoho Form
I have created a form using Zoho Forms to collect information from clients wanting to submit blog post requests from my team (form is named "Photo Blog Submission"). The first field is a Zoho CRM handshake where the client could input their email address,
Contacts and Calendar from Zoho Mail account to to sync with Android native contacts and calendar apps
I've been having this difficulty for the longest time. I've tried using some third-party apps that Zoho has recommended on syncing my Zoho Mail account for my contacts and my Calendar to sync with my Android phone's native Contacts and calendar with no
java.lang.Object@a078c1d
Hello, when using "info data" I see "java.lang.Object@20b10fb4" Code: date = zoho.mail.getMessage(1582290304212170002); info date; where 1582290304212170002 is the id of a message in zoho mail
geplanter Anruf (offene Aktivität) einen anderen Benutzer und neues Datum zuordnen
Das nervt so ungemein.... Wann wird es Phase II und Phase III der neuen Aktivitäten geben? In meiner ToDo-LIste befinden sich viele geplante Anrufe. Jetzt soll einer dieser geplanten Anruf von einem anderen Benutzer durchgeführt und zwar nächste Woche
Undelivered Mail Returned to Sender
I got the below errors after sending mails to clients. Please let me know the reasons behind that. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This
Not able to login in ZOHO Payroll
Each time it says the access has been disabled.
Can't add a domain
My domain is www.questiny.ga and I can't add it.
Cannot delete user.
I have a user in my admin console, brad@myribshack.com that I am trying to delete, but I keep getting the error "O112:Oops! Something went wrong. Try again later." I have looked through the admin console to try and see if the account is referenced anywhere
Api error
Hi, I am using Generate Access and Refresh Tokens api on postmen. I have client_id, client_secret,, redirect_uri and all required parameters but i am getting error : { "error": "invalid_client" } please have a look on screenshot https://prnt.sc/ee-gBWgVZ9iS
Access denied in zoho connect
Some of our users are having trouble accessing zoho conect as they receive access denied screens even though their credentials are OK. One case is javier.canseco@eclegal.com getting access denied screen when logging to connect.eclegalcom
550: This domain is not hosted here
Hi I am not getting emails in inbox. I get the following error when sending test emails to Zoho email account I have set up. Sorry, we were unable to deliver your message to the following address. <admin@theautomart.co.uk>: 550: This domain is not hosted
535-5.7.8 Username and Password
Cannot send mail, get this: Error while processing the request! javax.mail.AuthenticationFailedException: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials a18sm3129285pfn.185 - gsmtp
Zoho Notebook Linux Doesn't start
I'm running Ubuntu 20.04 and just installed Notebook, Notebook-1.2.0.deb. It installed fine but when I run it a blank screen opens but goes no further? Just ran it from the command line and this is what I get: Thanks Carson
Bug in Zoho Analytics - Zoho People sync fails if you use Zoho People APIs
I didn't see this mentioned in anywhere: If you run too many API edits/adds in Zoho People it will break the interfact with Zoho Analytics. I'm not sure what the threshold is at this time.
Zoho books API key
Hi, I am building a silent integration between Zoho books and an external WMS system and I need to be able to pull and push data to/out of Zoho. This is a background process that has no UI and runs in the background, I can prime it with some settings
Missing fields in List contacts/accounts
I tried adding a comment to this topic but it was ignored, so I'm creating a separate topic. When using GET /api/v1/contacts and /api/v1/accounts, many fields are not returned, including address/zip/state information and all custom fields. My use case involves syncing data from an external database to Zoho Desk, and right now the only way to keep the information updated involves making a PATCH every day for each of our thousands of contacts/accounts. If the "List" feature returned custom fields and
Inbox not refreshing
I have just enabled SMS OTP for MFA and my email now doesn't refresh automatically. If I switch between folders it receives incoming emails straight away, but not unless I do this. Extremely frustrating! Any ideas?
Meeting acceptance not being sent
Zoho is not sending meeting acceptance emails. When I use the zoho web interface or app to accept an invitation it is added to my calendar but the meeting organiser does not receive an email acceptance. This is for meeting organisers external to my domain/zoho
Emails fetched by 3party Pipedrive have no mesasge id header
Hello! I'm a Support Engineer at Pipedrive and we have a email feature where the user can sync their email and receive/send from the webapp. Our systems fetch the emails by their message-ID but sicne yesterday we started to receive the following error:
Round Robin - doesn't take exclusions into account
Afternoon! We have multiple To addresses set in our system. We only want Round Robin to use on one of them. We have two customers who we don't want to fall into the Round Robin allocations I have added some exclusions. The zohodesk.eu versions of the
Change browser in Zoho Mail desktop app on Ubuntu Linux
Is it possible to change which browser is used to open links in mail when using the Zoho Mail Desktop app on Ubuntu? I use the AppImage version (the .deb wouldn't install). I don't want to change my default browser system-wide, I just want to choose which
Import Error
I try to import a .ds file from the workspace, to create another application in the same (workspace). But while importing the .ds file this type of error occurred "same application name already exists".So I change the Application name and try to import
Mailbox Delegation
Hi, ...as am member of Zoho One we are missing the Mailbox Delegation feature explained here: https://www.zoho.com/mail/help/mailbox-delegation.html Can you help?
Mails sent from Zoho are being shown as spam in the recievers inbox.
When I send an email from Zoho Mail, the email always ends up in the spam section of the recievers inbox. How can I fix this?
Merging Ticket upon successful submission of the form
Hi Zoho Team, Requesting you assistance again. I'm creating an automation workflow that on every successful form submission, the email notif will send to Desk then merge the created ticket. I came across to this command: zoho.desk.ticket.merge My code
Notification emails
Hi, I suddenly stopped receiving system notification emails. In particular, task assignment notification emails do not come from the system any longer. Any idea what may have caused the sudden change? Thanks in advance
Mac outlook 2016 issue
Hello, I just setup 2 factor authentication for newly created account. I am able to log into my account from browser and iOS zoho app. However, I am unable to add zoho account in my outlook. I have Outlook for Mac version 16.13. I followed all instructions
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