difficulty downgrading to free version
I signed up to Zoho Creator to make an online membership database for a not-for-profit organisation. I had visited www.zoho.com/creator/index.html and clicked on the hyperlink: Create Online Database for FREE! but when I access my account settings page, there is a red banner at the top of the page that tells me that I am using the "Enterprise edition", and that it will expire in 15 days. I tried to downgrade to the free version by following the link. Doing this takes me to the subscription tab, and
Permissions to view documents created by other users
I'm an admin for my company's zoho sign account. We have four users at the moment, including me. We have different users working on different timezones and all need to be able to access the same set of documents. However documents created by me are not
Job post and publish
I am trying to post a job using Zoho Recruit but it gives me "Job posting limit reached" but I have only posted a few jobs. Note message is "After verify your jobs we'll send you an email notification in one business day". On pressing Request Approval
Parent/Child Ticketing Window Issue
When I want to link a child ticket, the window used to be positioned in the middle in the past. But, for a long time, I cannot give an exact date to you, it is located on the left side of the page. I do not know the reason for the issue. This is not a
Email of Chat Transcript doesn't include first outbound message
I've noticed that if the operator starts a conversation outbound, then that first outbound message is not included in the Chat Transcript email that we get back.
SalesIQ - Wordpress Chat Window not Showing Up
Hello Team, We are trying to use ZohoSales IQ with our wordpress site. (www.mayehair.com ) After Inserting the "Float Window" Code snippet to our site, we don't see the Chat Window Popup. The Chat Window is way down at the bottom of the page, where users don't go. Please Help
Recording VAT for Expenses Paid in Advance
Hi We are a dubai based company and need to submit VAT Return every quarter. I am having a problem with advance payment of any expense which includes VAT. We have to pay office rent annually but the period is not the same as our accounting period. For
No fue posible enviar el mensaje;Motivo:553 Relaying disallowed. Invalid Domain
I'm having this problem! Already added the CNAME config on my DNS.
, I already configured the MX in my cpanel, but I still cannot send or receive emails
Hi I hope you can help me, I have problem with the domain, I already configured the MX in my cpanel, but I still cannot send or receive emails When I check MX, if it detects them
Zoho Mail Slow Working Problem
Hello, I have moved mail server of my company into Zoho Mail completely today, i noticed something; when i got lead, mail notification was coming quickly in same minute before on yandex server but after this changing maybe it comes after 20-30 min. later.
550 Please turn on SMTP Authentication in your mail client
Message not delivered There was a problem delivering your message to vicky@stellarmanagement.co.uk. See the technical details below. The response from the remote server was: 550 Please turn on SMTP Authentication in your mail client. mail-qk0-f172.google.com [209.85.220.172]:34817 is not permitted to relay through this server without authentication. Final-Recipient: rfc822; vicky@stellarmanagement.co.uk Action: failed Status: 5.0.0 Remote-MTA: dns; stellarmanagement.co.uk. (198.252.100.186, the server
Outlook password sporadically not recognized
I have several email addresses on a domain for which I'm using Zoho mail. I mostly check my mail either using Outlook on a Windows 10 computer or using the native iOs Mail app on my iphone. Since I have 2-factor authentication turned on, I have a dedicated
Employee left the company, but I want their emails to forward
I had an employee leave the company yesterday. I would like his incoming emails to forward to someone else so we don't lose customer communication. I can deactivate him as a user, but I presume that turns off his email? If I deactivate him, I cannot add his email as an "alias" to someone else's email list because "the name is already taken." If I do not deactivate him, I presume I have to continue to pay a monthly license to get his emails to forward? Tying the user to the email address with no
Marketing Hub Pop-Up Form Problems
I have just started using Marketing Hub and have come across a few annoying problems: Image library doesn't load thumbnails inside editor doesn't change the text color of the pre-populated text in input fields (name, email, etc.) Once selected a text Background, it can't be reverted to transparent, definitely needs opacity settings Text border can't be reverted to "none" once selected either. Can't edit 'Website Details' and 'Popup Response' settings once activated, not even when paused. forced to
Can't sign in without using Google chrome
I've only been using Zoho for a couple of weeks. As of a week ago, I'm unable to sign in using the app on my phone through Zoho. When I launch the app, 2 sign in buttons are displayed. One just says sign in, the other says sign in with Google. No matter
incoming calls from phone system don't get assigned their allready existing contact
I have phone calls logged under activity with the syntax 'Created Inbound Call from 0xxxxxxxx to 1000' All I want, is that IF that phone ALREADY exists under a contact - it will appear under the field 'contact name' even better - that that call will appear under the contact as call event, automatically. It is impossible to receive a solution from zoho support - they simply either don't understand what I want, or ignore what I write in my messages. very frustrating. were still in the process of testing
Zoho mail crashing in the browser
Greetings, I hope find you doing well and safe! Today, since the morning, I am not able to use Zoho Mail via any browser. I load and after some seconds it crashes and the site stay stucked and crash. All ok in the Android app. Thanks.
Reason:553 Relaying disallowed. Invalid domain
I have a problem. My mail is not being sent. My DNS record is good - MX, CNAME ... But in the ZOHO administrator console, in the MX section error - "error checking MX records"
API notification for Candidates data changing
Hi. I'm trying to setting the API notification to a custom url on candidate data changing following this guide: https://www.zoho.com/crm/developer/docs/api/v2/notifications/enable.html In my request body I put this: { "watch": [ { "channel_id": "1000000012345",
List item-names twice in a customized layout in Zoho Books.
Hello, I have question/problem: With the placeholder %ItemName% I list my articles in my offer table. On another subpage, I would like to list my article-names again. If I use the placeholder %ItemName% again, it would like to continue the previous list
Russian search in Windows-based Notebook
Notebook is a great app, however I faced some issues using the Windows-based app. The most annoying one is that I cannot search Russian words across my notes. In English everything is OK. But when I type a word in Russian, I get "Результаты не найдены"
Adding custom cover doesn't work
I've been on Notebook for a long but each time I try to add a custom cover to a notebook I create, it takes a big amount of ti to process it, and then when it is already uploaded, I select it, however sometimes the cover doesn't even change, and other
Subscription Plan billing wrong amount
I have created a plan that bills customer every 1 year. However when customer makes payment, the amount charged is the price i set divided by 12, which means they are being charged monthly rate for an annual payment plan. Issue occurs when I set the Calendar
Integrate with integromat error
I have a scenario that run a long time, in this scenario i open ticket from the integromat, in this ticket i have some category that the user need to choose from list of products, recentky i added new product to the list by going to: costumized -> layout
My support portal has too many redirects
Hi, I was able to map my domain through Cloudflare for the helpdesk but the portal is not accessible. I keep getting the following message when I try to access : support.vingo.fit This page isn’t working support.vingo.fit redirected you too many times.
553 Relaying disallowed. Invalid Domain - contato(AT)otimizapark(DOT)com(DOT)br
Dear, Could you help me with the failure that happens in the verification of my MX? Our fault!!! We forgot to renew the domain registration. Thank you very much.
how to unlock my email??
Please, I need to unlock my e-mail. How can I do that? E-mail: contato@alphacasting.com.br The problem: "Incapaz de ligar a servidor SMTP:smtpout.mail.zoho.com Razão: a autenticação falhou:554 5.1.8 Sender Address Blocked" Please I need help!!!
How do I change paragraph spacing?
I started a new document, and for some reason it defaulted to double spacing between paragraphs. Anyone can tell me how I can change that? Also, any way to set defaults for this?
Can't select multiple mails by keyboard shortcuts
Common usage pattern: - Select an email by the 'x' key. - Move to a different email using arrow keys. - Select that one too by 'x'. Now they both should be selected. But in zoho mail, the arrow keys deselect the first one you selected. So it appears that the only way to multi-select email is by mouse. I'd call it a bug. Both gmail and yahoo are better at this. Thanks. James
Outlook Synching issues
Is anyone else facing this issue of outlook being unable to synch with zoho mail servers? Really appreciate if anyone can help. I am getting following message and despite doing everything (resetting computer, restarting outlook, changing password etc.
Where do I start
I purchased the premium plan for the bookings app, but this is far from a premium product. It has a number of basic things missing that should be in a booking at as standard. before I say any more, I would like to say that this app has a lot of potential and could be a leader in the niche, but at the moment, its not worth €60 a month when you can get a lot more for your money from many other places. So, here are the essential things I think are needed to make this app worth paying for. Ability to
Call logs through Mobile App
My user id is 658187232.I and my 14 users have been using Zoho for 3 months, and calling on Mobile App doesnt log any calls. Though its marketed as a feature, but it doesnt work. The UI of Web is great, but the mobile appp functionalities are NIL! I have had 80 phone calls with Mobile support team but no result. Checking "scenarios" , Or-specific issue, etc are different reasons given but NO RESULT
ACH Payment Do Not Mark Invoice Paid
I recently switched to Zoho from QB and I like the simplicity and the price. But after I setup ACH via Authorize.net I noticed that my customer pay for the invoice, I receive the notification from Authorize.net that the invoice was PAID, Zoho detects
I cant create dashboards ...
When trying create dashboards I have issues: Autogenerated dashboards generate an error when trying to open. If I manually create a dashboard I don't have any options or functions to populate the dashboard. I am able to create chart views etc using
Webmail not working
Today I cannot access to my mail using website. My inbox is loaded and thet the site is stuck and I cannot do anything. Tested with Chrome, Opera and Vivaldi - same results, also in incognito mode. Android app is working correctly.
WorkDrive Storage limit has been changed
Hi, We used to have the 5TB business plan for WorkDrive, but all of a sudden, it changed to 100gbs and the plan became "Mail Flexible" plan. When I click on "Manage Subscription" or "Buy Storage add-on", it takes me to the mail account license page. Please
my account is blocked from sending messages
i see this problem while sending any message and it's appear in the top of zoha mail Account Block Information Your account admin@nt3lm.com has been blocked due to security reasons. Block Type: Mail Outgoing blocked. Click here to read about our usage
ZOHO SITES | ZOHO DESK WEB FORMS CAPTCHA
Good day Zoho Team! I have a concern regarding the Captcha from Zoho Desk Web Forms to Zoho Sites. Please see the image below: When our contact us page loads (built using Zoho Sites), the captcha image is broken, visitor needs to click the refresh button
New Purchase rate compared to initial purchase rate
Hi, Lets take my scenario as below :- I purchased a perfume ABC on 1 August 2021 at a price of 10 USD and entered it in my item list. 10 days later, I purchased the same item from the supplier at the price of 12 USD. Suppose I sell the product at the
Zobot triggered via button onclick with custom action only shown once
Hi, I have a web page with a button configured like: <button type="button" id="download-sample-chapters" onclick="$zoho.salesiq.visitor.customaction('download-sample-chapters-onclick');">Download sample book</button> And I have a codeless zobot configured
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