The UI for sending mail in Zoho CRM changed as of this morning with no notice or documentation of the changes made. This interferes with our call integration as it forces the mail view to be inset inside the CRM window with the position locked and no ability to change it. Therefore, when a call comes in it overlays on top of the attach and send email buttons, resulting in the email not able to be sent or attachments added. This also means that our employees can not move the email composer where they like so that they can work off information within our CRM system. 

We NEED to have control over how our email view is displayed. Additionally why is it that these changes to CRM are constantly sprung on us without notice, or ability to choose whether we want this or not? This is a serious issue that continues to occur: changes are made in your live system, resulting in outages, errors, and breaking the established user experience that we have trained our employees for.

Please advise as to when we will have the option of reverting to the old email integrated user interface when sending emails from CRM, and confirm why changes to the system are ALWAYS made without testing - resulting in constant errors and problems for your end users. You constantly are causing headaches for your customers because of a lack of a testing environment where you can identify bugs and issues before-hand. Changes are ALWAYS pushed on us without our knowledge, and without giving your users the option of using them or staying with a system and structure that they have been using. 

We've questioned this before, yet nothing ever changes. Makes for an incredibly frustrating user experience.