Can't add a new user
We cannot add new users. We are getting the following error. We deleted the administrator account however. But we cannot delete other accounts. How do we solve this problem? "Adding user failed - 'The user has an account in a different region'."
External Data connections change cell addresses to row zero on their own.
I set up an external data source at a specific cell on a sheet only for external data. If the link is set up on A2, it later moves to cell A0 on its own, ruining other cells that are referencing A2. Also you cannot even remove the bad link. I don't know
I have created Zoho mail account and CRM account separately but want to merge under same Super Admin
I have been using CRM for sometime with my main business email address. I recently wanted to switch my mail to Zoho mail so I set up an account. When I tried to create a user with the main email address, it wouldn't let me as it was 'already in use'.
Duplication In Manual Journal
Hello Everyone I have a query related to manual journals in books i have entities in manual journal.. i am going to import csv file , but when i upload it , it show the error that "Journal number 926 already exists." and several error like it with different
Unable to send message;Reason:533 Relaying Disallowed. Invalid Domain
Could I please have my domain re-validated? I've added the appropriate DNS records. Mark
cant receive mail, sending is normal
i cant receive mails but sending is normal. admins please check my acc
ResponseCode 421, Problem communicating with the recipient server
I get this error whenever i send email to a particular domain. The issue began when i switched my domain email to zoho. What can I do?
Synchronization with Zoho : FIELD: null
Hello, I have done the contact synchronization between Zoho Desk and CRM but I have a lot of contacts with the "First name: null". I understand that this is because the customers did not have a first name established. Is there any way to massively remove
Flow Not Doing Anything
I have setup a new flow between the self hosted WP (.org) and ZOHO CRM and FLOW is telling me everything is correct and running a test and deebug tells me it is working fine, but adding/updating a post is not causing the event to trigger in ZOHO CRM.
CRM & Finance Suite Not Syncing...
I'm seeing an issue with CRM and the Finance Suite not syncing. Everything has been activated/enabled and the vendors and items sync (although there is no data to sync) but the accounts/contacts won't play ball. The sync status says done, but the sync
Why has it been 3 days without support for failed Mass Email and a failed EMail Relay?
3 days we have been waiting for this to be resolved. No Mass EMail and the EMail Relay fails. AND we have received the EXACT SAME FORM LETTER REPLY with Zero solution. What is happening there? Is ZOHO swirling the drain? We have since had other modules
e-mail envia mas não recebe
Estou com problemas no email gerencia@reservadopantanal.com.br ele envia normalmente, mas não recebe. o que fazer?
Search Books not working
Good Afternoon, Since converting to your new Zoho One combined apps your search icon in Books does not work. We search Purchase Order numbers regularly and since changing, the search does not search at all... Is this something you are aware of?
Send for signatures with Deluge
I have a completed document. I just want to send it out for signatures. I would think this would be super easy but it's not. All documentation for sending documents for signatures requires adding fields, actions, etc. I dont need to do this, the document
RingCentral Video Invite
Can this please be fixed with urgency? Should be a quick fix - just an internal email template problem. The RingCentral meeting integration has an issue. The meeting invite email is not including the necessary PIN (meeting ID) information in the One-Tap
Booking App is not working
i have booking app install and config when i try to put booking app in my website i get an error:
Not receiving email
Am sending out mail but not receiving email, what could be the problem
Help me please, I had a domain renewal and the email does not work
Hello good day, we need to validate our domain so that it can recognize and accept the mx for the correct functioning of the platform in the domain please. we had a renovation recently and since then it stopped working the domain in question is: rem
New Zoho One Search has blocked me from using Zoho
After making my first complaint with the search feature in the new version of Zoho One I had the joy of receiving this issue after making 5 searches in the span of 60 seconds. The first screenshot shows the error message that I received after the 5th
Doesn't sync leads with zoho social
Hello, we have problems with the synchronization of the forms of facebook ads with zoho social, when we connect Zoho with Facebook ads it imports the leads correctly but when a day passes the leads that arrive on Facebook are not synchronized with Z
iam-security-error
A button function, previously working just fine, has suddenly stopped working. The function fetches and opens the url of a related record in a new window. Syntax is; rec = zoho.crm.getRecordById("Deals",recId); relRecId = rec.get("Lender").get("id");
Auto Fetch Disabled for your account
This has been a issue for several weeks now, i noticed on the forum it was posted you said the problem was your side and it should be fixed now. But im still having the same issue. I have re-enabled password etc but its still happening. We would like
Frustrating integration between EBAY_US and Zoho Books through Zapier
Hi, I'm having a hard time binding ebay_us and Zoho Books through Zapier. Create Customer doesn't provide a currency field. It just assumes it's EUR. 100% of ebay_us sales are made in $ Create Invoice: Purchase order isn't listed, I'd like to populate
Databridge Error / Please Help
I get a pop up error message that says "Login Failed" (image attached) when attempting to execute a query in the databridge. However, this cannot be true because I can see all the tables available to me, via the login. I have attached an image. Please
Phone Number Search is too Limited
Hello there, Every now and then, we need to search for customers by phone number. However, due to inconsistent data entry across multiple applications, searching for phone numbers is very difficult/impossible. For example, phone numbers in the USA can
Switched to NewZohoOne -> can't read emails in CRM
Hi, switched to the new version 2 days ago and since then I can't open any sent or received emails within CRM. I can send a new mail within CRM. I've connected my gmail account. So the mail will be sent out, but as soon as I try to open the previously
Workflow Breaking
I am making some workflows and ended up with the following problem. Every time I want to make a workflow based on certain trigger - it breaks. Trigger is Date / Time - Change Log Time Set up is On Change Log Time Condition is Last Activity is Age > 30
MX verification failure but records are correct
I renewed my domain name after it expired so had to re-setup my email info. The only error I'm getting now is for the MX records. (I've changed the SPF and TXT records, no problems there.) I've tried the Zoho template given by my domain provider, I've
Renaming Report - Report Title doesn't "stick"/save
Does anyone else have this problem? When renaming a report, a report title change doesn't stick/get saved. The report link name "sticks" more often, but that process's reliability isn't 100% either.
Can't login in Zoho CRM Outlook Plugin
I'm using Outlook 2010 32 bit, and in the last 2 days i haven't been able to login in the outlook plugin with my Zoho CRM Credentials. I haven't changed my password and was working before. Only recently changes in my system were 1 - installing a service pack for office 2010 and 2-installing windows 8.1 preview. Any help would be appreciated.
Improving Card Scanner results
Hello. We have tried the Card Scanner Android app but the results have not been very positive. It works fine with very simple cards (black on white), but fails quite a lot if the card doesn't have a very simple design. Besides that, the app struggles
Trouble with Custom Signature in a Template
I have a custom signature that I created for everyone in my company. When sending a quote through CRM, I have a custom template that pulls info from the account so we don't have to recreate the wheel every time we quote someone. When I don't use template
SMTP from Gmail stopped working
Hi, today when I started sending emails via Gmail, it sopped working. Gmail returned me an email saying I no longer have access to my email. But Zoho webmail works, POP3 works, when I tried to update my credentials on Gmail, they they were checked and
Deluge script to flag duplicates
Hi, I can't enable email as a unique field since there is a use case where there can be two leads for the same person e.g. buying two different services that require different workflows to happen at different times. But we get a lot of repeat inquiries
Unnable send mails
Good day , Hope here i cand find a solution for my problem , I have my DNS hosted on Cloudflare . I've configured mx record, dkim, cname , dmark and i have 553 error invalid domain. Moreover , there is some problem with MX record, i've done them several
Reason:553 Relaying disallowed. Invalid Domain - xxxxx@swttanners.co.ug
Hello, Our domain "swttanners.co.ug" was expired. After renewing we cant sent mail but can receive only. If we try to send mail getting error "Reason:553 Relaying disallowed. Invalid Domain". Please help. Thanks & Regards, Saquib Munir.
Urgent Help Needed
Hi - I keep getting Error 553 Relaying Disallowed.. My domain name is fine and has just been renewed. Yet I am getting this error. Please help, I need to send emails urgently. My domain is vanillamoonphotography.com and my email is info@
Creating a Dialog box with two fields to fill once the Stage of the deal is changed to certain values.
Hi there Zoho community, Appreciate your help. Let me present my problem at this point. We want to enable a dialog box whenever the stage within the Deals module is changed to Closed Lost (which has 3 variations). In that case, we would like to create
Pipelines and Stages
Hey, am having issues with adding a new stage whenever I want to add a new stage and i click save I get this error plz help
Zoho Finance Limitations 2.0 #13: You can't search the list of Customer Addresses... you have to scroll through the whole list (all 200 of them)
We have accounts with multiple addresses. Many of them have 40 - 60 addresses while some have close to 200 addresses. In books - Just click change address and search... easy - In CRM Finance you have to scroll through the huge list and to find the address.
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