Cannot access remote devices after Zoho Assist outage
Since the outage today I can no longer access any of my remote computers. The Zoho Assist desktop App for Windows 10 is loading, but none of my remote PCs will connect. I even tried reloading the unattended agent on several of the computers but that did not work, it just sits on the screen saying "You'll be able to access the remote device shortly."
DKIM setup
I need help with the specific settings I need to put in DNS for dkim? I'm using cloudflare DNS. 1) Is it a txt record or a dnskey record? 2) The directions say: "Add the public key below to the subdomain 1522905413783._domainkey.nurturechi.com in your
Can not connect to my pop account starting this monring
Hi, I am not able to connect to my pop accounts from zoho beginning this morning, error messages states problems connecting to the host. This impacts multiple hosts, so believe this is an issue with zoho. Please assist as soon as possible. Thank you
Problem with performance
Hi, Is Zoho CRM having problems with performance today? My CRm is very slow, sometimes doesn't load.... Tks
full mailbox (97% f my 5GB quota)
Hi! I am using Zoho Mail with Apple Mail, on my Mac Book Pro, with IMAP. Some days ago, I have received warning messages that I am nearing my mailbox limit. After that, I did the following (as I did successfully in the past): within Apple Mail, I moved
Help Center article issues
In the Help Center Knowledge Base I'm having several issues with number lists and images when doing copy/paste from another document and also with editing an existing article. The images show until the document is saved and then they disappear
Please delete the community request I posted a few minutes ago : incorrect email domain
I thought I was in support and writing a support ticket. Please delete earlier post in the ZoHo community. Thank you! ~ Dana
Cliq is slow on web client
Hello, I use Cliq for serveral years now but it seems to be really slow lately. Switching beetweens channels and conversations or closing them can take more than 5 seconds, during which the UI hangs. Same when I want to use some emojis, the popup takes
GDPR consent email - Urgent issue
I noticed there are a couple of consent templates available in Zoho Campaigns but I had hoped you would be able to let me know what the 'email consent' merge button actually does? It is my hope that it updates Zoho CRM by selecting 'email opt in' when someone clicks on 'i consent' in the body of the email. However, I've run a couple of tests and this does not appear to be the case - when you click 'i consent', it simply takes the contact to a thank you screen but can you tell me where this consent
Pop-up Window covers Search window
Hi there, When we open the search window, the suggestion pop-up covers the search window almost entirely. This pop-up window should be moved down to allow the search window to be visible. I saw a similar message from another user and the solution provided
Drill Down
Dear Team, Am trying to add all columns as drill down path using below option while sharing link. It is not working. Added in individual reports also, but some random column names come as drill down option.
ZOHO_CRITERIA not working with LIKE
API is working fine pulling data when using ZOHO_CRITERIA as $critera = "column = 'value'". However, in the API docs, it says that you can pass any SQL WHERE arguments including LIKE statements, which are not working. $critera = "column LIKE '%val%'"
Zoho Writer Mail Merge - Create Merge Fields - Date Adjustment Not Working
In Zoho CRM Mail Merge Template, there is the option to Create Fields in Date format. I need the date that is displayed in the document to be the date from CRM (eg 31/12/2020) plus 6 months. So I put 6 months in the date adjustments. However, the result
Lookup field conversion issue from Leads to Accounts and Contacts
Hi I have created a module called "School Assocation" in Zoho CRM. I created a lookup field in Lead for this module. I also created a similar lookup field to the same module (School Association) in Accounts and Deals. When I go to "Lead Conversion Mapping",
Emojis not showing in scheduled posts
When I schedule a post, the emojis (added from the Zoho emoji tab) are replaced with "???" and the same characters get posted. How do I add emojis to my post when scheduling them?
Zoho Commerce hangs at checkou
HI Zoho We are just about to launch our new online shop but we have noticed problem during our final tests at the checkout for logged customers Basically , zoho commerce will freeze once the contact details are entered and you press ,,continue,, You
Spamhaus - march 2021
Hi, Could not send an email. Keep getting a response: Status: 550 Action: failed Last-Attempt-Date: 8 Mar 2021 18:30:27 GMT Diagnostic-Code: Email blocked. Your sender's IP address is listed at zen.spamhaus.org . I this an issue with zoho servers? R
Restrictions on reporting tag
Dear Team It is absolutely surprising that Zoho has a restriction of 500 reporting tags which is never spoken about or mentioned any where. And the Customer care team says a simple sorry and no solution for it, is that how a business
Countif double condition
countif does not work with doble condition or expressión with logic operator AND Countif(("Ingresos Clientes"."OFICINA" = 'Veracruz') AND (Isempty("Ingresos Clientes"."CLAVECORRESPONSAL")) I've been recived an alert message which tells about a problem
Mandatory Field Missing : Unit Price
Hello, we have application which uses insertRecordsMethod from Zoho CRM API to insert inter alia Sales Orders to Zoho CRM. Since yesterday, Zoho beginned return error "Mandatory Field Missing : Unit Price", however earlier this problem didn't exist. Although
Projects/Tasks not syncing
I deleted all of my projects, recreated new ones and did a new import of tasks. Both Mail and Android are showing the old tasks several hours later. If I try to do anything in Android, it crashes. If I click on a task in Mail, i get an error message.
please recover my delete email from 4 month ago
i'm forgot to delete email from my mail and trash , please help mee , this very important to me. Thank you guys
Support ? Impossible to re-sync a 4th time from Zoho CRM
Hi, Impossible to re-synchronise a 4th time from Zoho CRM to Biging. I have tested and updated our Zoho CRM to avoid import problems. After 3 tries, the synchronization function is blocked and you have to ask to contact support. I have done this twice,
Evernote migration issue
evernote migration has been stuck at 20% for some a few days now. what should i do next? can we reset it?
Creating Tickets In Zoho desk
HI, Iam trying to create tickets in Zoho desk whenever a sales order is created. I want to create the tickets based on the product name. I had written this function but the ticket was creating with other product name. Can anyone help me with this issue?
The 'more' button loads the first article instead of the related category
We are using the Elegant theme for our KB and we have categories and subcategories. There is this 'more ->' button at the end of each list of articles per category/subcategory. We supposed a button called 'more' would load more articles (when there is
Adding a new project to a task in Mail
There is a project named General and it appears you can add a new one. When I type something in, say Writing, it says Add Writing underneath, but nothing happens.
Restore deleted campaign
I accidentally deleted a campaign I still needed. Is there anyway to restore it?
Big issue with automatic numbering for deals records
Hi There, I am facing a big mix up issue due to automatic numbering behaviour for Deals records : I have defined a field named "Reference" into Deals custom field with automatic numbering set on (convenient for collaboration between people and api integration)
Cannot post to instagram
Hi, We are trying to post to our connected instagram account but are getting this error message: You don't have publishing permission for this Instagram Business Profile. Please ask the Admin of this profile to change your role.We were able to post to
Zoho Cliq live feed keep showing enable even if user close the cliq application
I have noticed one strange error in zoho cliq which i have also report to zoho one team and they admitted that its a bug and they will resolved it soon So the thing is that support if a user turned on his live feed and then after turning on the live feed
Connecting google apps script and Zoho Books API
Hi all, I'm encountering an issue with no real clarity on what the exact cause is. My goal is to connect google sheets to our Zoho Books API to generate new customer payments based on data imported to a google sheet. So far I've been successful in looking
Have Zoho-One account yet keep receiving trial expiration warnings from z-Sites
I have subscribed to Zoho-One for several years. On and off I have been working on a Zoho-Website and now I just published it - it is online! First I kept receiving emails from Zoho that my Zoho-Sites trial will soon expire and now I keep receiving emails
Can't Receive Emails
Hi there, I can't receive any emails at my domain despite adding all of these MX records: mx.zoho.com 10 mx2.zoho.com 20 mx3.zoho.com 50 I also sent an email to support@zohomail.com but have not heard anything. Can someone please help?
UK Fixed Rate VAT Scheme - VAT on Expenses
I run a relatively new business and am about to submit our first end of year accounts. We're on the UK Flat Rate VAT Scheme which means we means. My issue is that at the start of the year I had been adding expenses and classifying the appropriate VAT on those expenses. However, I've since discovered that because I am on the flat rate scheme, HMRC say that I should be just leaving expense purchases as zero VAT as I cannot claim that VAT back and any income earned as a result of the flat rate scheme
Zoho Mobile App Not Working
Hey there, I recently donwloaded the Zoho Mail app on my phone but its not working. The mails do not load well and its like the whole app is just not working. I tried downloading the app on another phone and its working fine. When I use the app in my phone, it really just does not work. At first, the app shows that there are no mails, After that it takes around 5 seconds (and its not an internet issue as it works just fine on my other phone) and then it shows the mails. Then after that, when I try
Blocked Account
Hello Zoho Support, my account is blocked due suspicios login because I was logging in via a VPN on my mobile phone. I changed the password already but I still cant login. In the "Zoho Mail Control Panel" there is no "Troubleshoot section" as it is described
Unable to Verify Ownership of Domain
Hi, I am unable to verify my domain i purchased from Z.com (fgnaga.com) both TXT / CNAME Method wont work. See below image.
Emp
Hi, i have record an payment as a employee reimbursement paidthrough as an employee reimbursement. however, i cannot find that entry in my banking account in transaction, this is because I will need to match this reimbursement as part of my actual banking
Sales order without Quantity for Service Industry
We want to raise sales orders for movie distribution but it is not allowing us partial invoice as per payment terms. Example : Assume a movie is sold to a channel for 5 million . we are required to create invoice of 1 Million (20%) every quarter for next
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