access denied from this IP address
Hi, anaccount from my organization receives the following message "Access denied from this IP address" I see in the control panel of this acount but is nothing to do. Can you help me with this issue. I open 3 tickets for support but at this time i have not response.... Thanks in advance, Ramiro
CRM Template insterted twice in Zoho Mail - Ewidgets
Please refer to the video below: https://www.loom.com/share/e8cea79a725b4c25beb7946cec935034 I can undo the duplicated template with ctrl + z
Unable to sent mails to icloud mail
Reporting-MTA: dns; mx.zohomail.eu Arrival-Date: Sat, 30 May 2020 21:37:47 +0200 Original-Recipient: rfc822; "Angela Solorio" <my,ail@icloud.com> Final-Recipient: rfc822; mymail@icloud.com Status: 550 Action: failed Last-Attempt-Date: 30 May 2020 19:37:50 GMT Diagnostic-Code: mymail@icloud.com, ERROR_CODE :550, ERROR_CODE :5.7.0 Blocked - see https://support.proofpoint.com/dnsbl-lookup.cgi?ip=31.186.226.238 Received:from mail.zoho.eu by mx.zoho.eu with SMTP id 1590867467129332.41708186910523;
Links to invoices with multiple organisations is painfull
We have multiple organisations to work with in books. However, the link to an invloice/salesorder/estimate looks like this: https://books.zoho.com/app#/invoices/123456789034563456 There is no information about the organisation in this link. 1. There is no way to directly open a specific invoice You have to open books, select the correct organisation, then you can click on the invoice link. 2. If the organisation is not given (from support or if you just paste the link for someone and forget about
I can't send attachments larger then 250mb
Hi there, I'm hoping someone can help, I am a Graphic designer and the majority of the .MP4 files (Audio and visual) I download and use are well about 250mb.. I need to send them back and forth through mail often but it wont allow me and I've had to come up with awkward round-abouts as I cannot figure out the problem. However, it's not very professional towards clients. Is there anyway i can change the Mail File Attatchment size to unlimited..? Thanks In Advance!
Mail Policy not Allowing Us To Receive Freshdesk Forwarded Emails
Hi there, Can we understand what is the current policy that prevents the email from getting to our domain? We are using Freshdesk and it seems that certain email is not getting through when forwarding from that system. But some others are. Is this possible due to the emails received per minute? And can we remove this restriction? Reason- "554 5.2.3 MailPolicy violation Error delivering to mailboxes" SMTP-ID -"<5ee7123f8a531_2672b11b7aa6ec0439944d.sidekiq-frequent-fd-poduseast1-main-green-8496d4bff7-wf72h@forward.freshdesk.com>"
I need the zoho cname code started in zb ******
I lost control of my domain. I recovered, but to configure the email again I need the zoho cname code started in zb ******
problema
Estou apenas recebendo e-mail, não consigo enviar e escrever a mensagem. Ao clicar enviar esta dando email invalido. O QUE FAZER ?
Send email using zoho SMTP, all attribute stripped
I tried to send email using SMTP from laravel. I send HTML message. All attribute i used stripped on GMail and outlook. I try send it to yandex, ymail, gmx, and protonmail too. All working good. This problem is only on GMail and outlook. This is what i trying to send: <a href="https://google.co.id">Click It</a> I got this problem recently, i was never get this problem before
CRM: WHERE suddenly events and invites GONE from contacts AND leads view
We no longer invite leads or contacts as the event section is gone from the layout. From our end, NO changes have been done. But now this important section is gone ?! via settings NOTHING can be fixed. How will this be fixed and why do you change such things without keeping us in the loop?
Operation not permitted
Big problem and need fast fix this. Try verifi my domain and see this. Try delete domain and see this error now. The same error was described in this post https://help.zoho.com/portal/en/community/topic/domain-verification-failure-26-5-2017
HTTP Status 400 - Bad Request Error on sign in page of Help Center
How to fix the HTTP Status 400 - Bad Request Error on sign in page of Help Center. Due to this error, the sign-in page is taking the customer to Zoho Desk login.
Cannot edit records from Zoho CRM APP, however I can edit the records from browser version
Hello. I have a problem with the ZOHO APP for IOS. When I try to update a record it says I "don't have access to edit, only view". However, when I go to web version I can edit. Seems like Data sharing settings only work in the browser version??? Thank you
Mail to hotmail email ids are not getting delivered
Hi Team, Since last few days I haven't been able to send any emails to hotmail ids. It's showing the following error message: ERROR_CODE :550, ERROR_CODE :5.7.1 Unfortunately, messages from [103.117.158.53] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [VI1EUR05FT006.eop-eur05.prod.protection.outlook.com] Kindly help me in resolving the
How do I change my packing slip numbers to be the same as my invoice number?
I want my packing slips to have the same number as my invoice? How do I do this? I also want them to show the Shopify order number
Emails going to junk/spam for Office 365 users
Dear community, We are experiencing a problem where our emails sent to certain users end up in the junk or spam of the recipient. On further inspection, we realised its only for Office 365 users who are not receiving our emails. Our SPF, DKIM and DMARC records are successful setup and validated, therefore its not the problem in this configuration but something with Zoho servers. We got part of the HEADER file from one of the users: X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit
Zoho Calendar to CRM Sync Issue
This morning the Zoho Calendar to Zoho CRM sync is not working correctly... or maybe it's not displaying correctly. I'm not sure which. 1. Can't see my CRM items in my selected color 2. When I click on "others" it shows everyone's schedules - including mine. I have removed the CRM sync, re-synced, no change. Tried clicking and unclicking boxes, no change. The administrator says that no changes were made to the Calendar or CRM.
Domain Verification Fail after Domain DNS Records are Updated
Hi there, Please see attached screenshots. My domain host has updated the DNS records but I am still unable to verify ownership of my domain. Please could you asssist
100% Tracking Limit
Hello, I've had the following email below, could someone offer some advice please? What plan allows 0 visitors? Seems like the 100% tracking limit for this month has been reached. Your Zoho One plan allows you to track 0 visitors.
Não recebo e-mail, envia normalmente
Após criar minha conta no zoho.com e configurar o email, estava tudo funcionando normalmente, agora apenas é possível enviar e-mails, mas não receber o recebimento ... a mensagem é o seguinte: A entrega ao destinatário a seguir falhou permanentemente: Contato@lindaslolasesaradas.com.br
Incoming Webhook -> Zoho CRM - format mismatch
I am trying to create a Lead in CRM from a payload coming from a Webhook. (Partial) Webhook payload is: {
"webhookTrigger": {
"payload": {
"data__xml": "<?xml version=\"1.0\" encoding=\"UTF-8\"?><form_data><time_submitted>05:00 PM UTC</time_submitted><page_uuid>b89733f7-1d7c-4ed9-b3ea-7d6bed508e58</page_uuid><lead_source>Symphonic</lead_source><label_or_company_name>CC3</label_or_company_name><phone_number>123</phone_number><email>aa3@bb3.com</email><page_name>Symphonic Get Quote</page_name><date_submitted>2020-06-12</date_submitted><last_name>BB3</last_name><first_name>AA3</first_name><ip_address>50.92.99.210</ip_address><page_url>https://get.plaympe.com/symphonic/</page_url><variant>j</variant></form_data>",
"data__json":
Issues with ClickSend SMS plugin
Hi, I'm using the ClickSend SMS plugin in Zoho CRM. I've connected it to my company account and it works well from the admin account I installed it on. however, when I try to run it from another user account, I get an error: I've given the user access to the module and the buttons on the contact module, but it's not changing their accessibility. Is there something else I need to perform? Thanks Luke
Cant send email from one account
Hi We have 2 users User 1 (super admin) can susessfully send emails from zoho User 2 (admin) can not send emails from zoho, it looks like they just dont leave Both users have office 365 accounts for the same organisation Any ideas? Richard King
Condition editing
Hello, everyone. I've encountered a problem where Zoho writer doesn't process conditions properly while doing a mail merge. My actions I have checkbox "Light" checked in Zoho CRM Then I create a condition in Zoho writer that: if "Light" is True (checked) show{Symo light} if otherwise show{Symo} That's how it looks in the document And that's how it looks on merge preview: Remember, the checkbox "Light" is checked, therefore it is "True", and because it is "True" it should show "Symo Light" not "Symo".
Knowledge Base Logo & Display Name
I am having trouble getting our logo to display correctly. It is the recommended 200 x 40 size, but appears squished on the page. I also cannot find where to edit how our company name is displayed. It does not need to show "inc." The obvious place would seem to be Desk > Settings > Rebranding, but there's no name option there. Under Desk > Settings > General there is no "Inc". Nor under Zoho One > Admin > Organization https://desk.zoho.com/portal/loring/kb
You do not have access as your account is disabled. Please contact your administrator for details.
Trying to access the Invoice API to create an item, but it is throwing this error: Please let us know what to do further. How is the account disabled, when we are able to log into it successfully!
Missing features
Hi, We are checking your apps with our team and want to go forward with it and implemenmt it as our system. But after working with it and researching the web we found out that we are missing some strong key features that we need to be open for us: Pipelines Marketing Attribution Segmentation Translations Wizards Social Sanbox Review Processes Can we please open it for us so we can proceed and use the system using all the needed features? Thanks, Kobi.
Flow fails with message "integration disabled in showtime"
I have built a flow to automatically add registration to a Showtime Remote Session. The flow is triggered when a Zoho Form is submitted and the details submitted are used to register the person to the session. While the Test & Debug shows that the flow works, the live flow always fails with the error message "integration disabled in showtime." Appreciate assistance in getting this integration working.
Insert Records API endpoint - Activities not working
Hi, When I try to create an Activity using the v2 of the CRM API, I get a 400 INVALID_REQUEST_METHOD - or, if I change 'Activities' to lowercase, a 500 INTERNAL_SERVER_ERROR. According to the documentation, it should be possible to create Activities using the Insert Records endpoint, as the endpoint claims to support all modules that the List endpoint does. Is this a bug?
Step-by-step Setup and Best Practices for New Admin
I am going to echo something similar to what several others have posted. I'm trying to find a step-by-step guide for administrators to set up a new Zoho system, and associated best practices. There are several videos, and documentation of features, if I know what to look for. I am tech savvy, but short on time to prove this system to our President. A Quick Start walk-through of a sample company would make life a lot easier for many folks. I'm looking for something like: Step 1: Establish personal
Relaying Disallowed 533
Domain has been renewed but the email won't allow me to send to anyone.
Zoho IMAP down
Hello, IMAP appears to be down for Zoho email with Outlook for both Android and PC. Can you please advise? Regards Barry Greene
SPF can not verified
SPF can not verified even 2 days completed but nothing change Domain almfareshhotel.com
"unknown error" on vba script
Any idea why I get "unknown error" on line 32? Option Explicit Sub updateCSV() Dim wb As Workbook Dim ws As Worksheet Dim newWS As Worksheet Dim i As Long Dim z As Long Dim lr As Long Dim desc As Variant, created As Variant, amt As Variant, fee As Variant 'Set Objects Set wb = ActiveWorkbook Set ws = wb.ActiveSheet Set newWS = Sheets.Add 'Vars -> Assumes headers are in row 1 desc = Application.Match("Customer Description", ws.Rows(1), 0) created = Application.Match("Created (UTC)", ws.Rows(1), 0)
Adding Office 365 email details and MFA
Hi We are trying to set up access for integration from Zoho CRM to our Email account (office 365) When doing this from the ZohoCRM Portal we always get the credential error issue even though I know the password is correct. (we are setting it up per the guide and using IMAP) On some reading - I believe we have to use App Passwords from Azure \ Office 365? but App Passwords are to be retired and are extremely unsecure. So is there any other way to use this integration? Why doesn't ZoHo CRM Support
Workflow rule not triggering Custom Function when Lead is created via APIs
Hi, I'm setting up a CRM account for a client and am having problems with Workflow rules triggering a custom function when a Lead is created using the APIs. To explain, I've setup a Custom function, which accepts an ID of a lead, this function updates a field in the lead depending on the field in one of the fields in this new lead. I've tested the Custom Function and its working as expected. I've created a Workflow rule which triggers the Custom Function on Create/Edit of a Lead. I also have a update
ZB********** CODE
Hi, i lost my zb code , how i can get my zb code again please ???
Mailbox size nearing quota
I'm using the free plan. i got an email that saying Allocated Storage 5120 MB 5.00 GB Mail Storage (including the storage utilized by POP Accounts) 3842 MB 3.75 GB why my mail storage got reduced to 3.75GB , i want to reallocated my whole storage to 5GB for the email. how can i do that?
Date issues with INNER JOIN
Experiencing a date issue when using INNER JOIN with zero results appearing. My table looks like the following and with a sub-query to find the latest "entry_date", then grouped by year and month and finally joined to the table to display the latest_date, type and amount. Original table entry_date (Date) amount (Currency) type (String) 2020-01-31 $1000 Income 2020-02-04 $2500 Income 2020-02-29 $3200 Income 2020-03-10 $2600 Income 2020-03-31 $4400 Income 2020-04-10 $2100 Income Expected output latest_date
Call creation failing
I have a flow that's been working without issue until June 7th. Starting June 7th, the flow has failed 100% of the time. I get the following error now - "Zoho CRM says 'Please provide a valid call start time and duration'. Check the input for Call_Duration and try again." I haven't changed anything, and I don't see what I need to change to make this work. Any suggestions?
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