User cannot create job order
one of our users - Stephanie Li is not able to make new job orders today. She was previously able to so I'm not sure what happened. Please advise it is rather urgent. The error message says insufficient privileges but setup shows she should have full control over job orders. Thanks Brett
resume parser not working
resume parsing not working - just end up with a "please wait" screen
Outlook candidate parse email created 2 records and split resume and covering letter attachements
I just tried to add a candidate (and associate to a job) from outlook and it created 2 records - 1 record with the correct candidate name and attached his resume as i would expect and associated him to the job. The second record was created with his covering letter attached but this record was called "No Name" but was still associated with the right job. How can this be? More importantly how can it be prevented from happening. I should not have to check each parsed record to make sure it is correct
Using Resume Inbox for first time - so far no luck.
Trying to use Resume Inbox for first time. Forwarded an email with a resume attached from my work email to the default Resume Inbox address provided in Zoho. Do not see the email in my Zoho inbox nor does it show up in Reports in Resume Inbox Settings area. Can you help?
CV upload quer
Hi, how do I set up my Zoho account to upload CVs from my outlook inbox?
Solution to duplicate records? How to merge to not lose candidate information?
Duplicate candidates - has there been any progress on dealing with issue. I see from an earlier post some 6 months ago this should be fixed by now (https://help.zoho.com/portal/en/community/topic/duplicate-candidate-records). I am getting lots of duplicate records when adding candidates from outlook where they have both a resume AND a covering letter (or second attachment). Has anybody found a solution to this. If I simply delete the 'duplicate' record then I am also deleting the cover letter as
Candidate ID in serial
how to get the candidate ID in serial as a default view? every time i have to make it serially after looking resume.
RESUME EXTRACTOR PROBLEM
I am unable to import candidates from Monster but I can with Careerbuilder. When I copy and paste the resume, and hit the resume extractor, it comes up in yellow that The text you have selected does not contain any basic information. When I hit import, this is what comes up...Error occurred while adding the candidate Error msg:Unable to process your request. Please verify if the name and value is appropriate for the "url" parameter. Please have someone contact me To help me to rectify!!!
The timer in zoho projects kanban view is not working
Hi, We upgraded our zoho projects to get the canban ability and also added bug tracker, but the timer stopped working properly. This happens in the kanban view. All the time. When the tab is not active the timer stops. This does not happen in classic view, but we need a better user interface then that.
Cases Module - Display is extending beyond normal page width
New issue this morning within Cases module, columns, rows and light gray heading bar (just above data) on the main display are extending beyond normal width (going far off to the right) and random cells in the over-extended region are then randomly picking up the gray background color of the page vs. normal white. Tried refreshing, clearing all, altering zoom, logging out/in etc. but no help. Thus far the issue appears to be worse within Cases module, but Leads and Accounts are having a slight over-extension
Can't hide menue remote assist client by Unattended Installer
Hello, we are testing Zoho Assist, we have the following issue on Windows 8.1 Pro (German) with Unattended Client on Google Chrome, Firefox or IE Windows 8.1 Pro (Host). We can not hide the Menue bar. If we try to click on the arrow, we open chat. We need Mac OS driven PC's/Tabs for remote support as host for Admin? Regards Jens Mueller
Invoicing Time-Based Work
Problem : when creating Time based invoices, no VAT is added to the individual lines. We need a VAT configuration on the project based prices like in articles. Otherwise when we invoice 100 time sheet lines, we need to go over the 100 lines of the invoice and enter the VAT for each line. This is unusable.
Xpath predicates don't work
I've reached a show stopper as my application requires access to external data to function, using JSON to XML and/or XML direct input into the ExecuteXpath function. I have been doing some testing with multiple XML files, including using the example XML in the users guide (see below). The problem is when trying to filter using predicates, ExecuteXpath does not work at all. Using the example XML (very simple), I set up the xpath within XPath Builder as: /bookstore/book/year/text()[1] Which should
Captcha not working in IE or Chrome
The captcha on the form from Zoho campaigns is not working on IE 11 or Chrome. The captcha is not displaying therefore am unable to submit the form. I used the embedded code option from Zoho Web Form and inserted it on my page in WP. I understand that users have had this issue recently which Zoho seems to have resolved according to the forums but it appears to be broken again. Please advise.
Positioning picture
extremely difficult & not intuitive. Trying to get text to follow around picture as shown in welcome letter, could not figure out how to do it milant
Re-scheduling task on CRM
Hi everyone, We had a problem with our subscription to CRM, and got downgraded to Free edition. After solving the problem, and going back to Pro Edition, we found that we cannot longer re-schedule task reminders. We don't even have the reminder option when creating a task from the Activities panel, the option only shows up when creating the task from the Contact or Account panel. Please help as we have to create every task from scratch in order to not miss follow ups... G Kato
Home Page Loading Problem
When I start my app, the home page appears to try to load many many times before finally settling down. In my office I am running IE8 on Windows 7. On my laptop with Windows XP and IE7 this does not occur.
Urgent support needed to recover an email due to security issues - cannot get in touch with support
We use zoho mail to support four email addresses on our website, recently we ended a relationship with an administrator and we need to get our admin email back to our management. But she is not allowing this and now it looks like our emails are deactivated. We need help sorting this out ASAP but I cannot contact anyone on the support team
Google AdWords - No option per user guide - Go to Setup > Apps & Add-ons > Google Apps > Google AdWords.
Hi, I am trying to append AdWords conversion to web form submissions, however per the guide below the option does not exist. https://www.zoho.com/crm/help/google-adwords/configure.html#Tracking_Code Step 1: Add tracking code in all the web pages. In this step, you add a tracking code in all the web pages in your website, ideally in some universal element like the footer of the page. This is required to keep track of the GCLID generated on clicking the advertisement. When a visitor clicks on your
password reset
I have been trying to reset my password for the account cemetaree@zoho.com. But have never received the email detailing the steps I need to take to reset. I have access to the recovery account and I have monitored to make sure it wasn't flagged as spam.
Domain moved from one provider to another
Hi I am not able to receive mails since I moved the domain from one provider to another. But I am still able to send mails. Kindly let me know what to do to correct this situation. Thanks Rahul rahul@alacritree.com
I can't recieved e-mails
Hello, I've got a problem with my e-mail account. E-mail sending from my account are delivered, but e-mails sending to my account pawel@fotograficzna1.com are not. Could you help me? Thanks! Pawel
assigned tasks do not show up on "assigned" users task list, why
I have assigned task to other users and they do not see them in their task list. is there a setting somewhere to make the assigned tasks show up on the assignee's task page?
Mobile form prompting users to "open in mobile app." I need this turned off ASAP
Hello I use zoho creator to add form functionality to an existing mobile app. I embed the form permalink into my app. At the top of the form is prompts the user to "open in mobile app." I know this an advertisement for the Zoho mobile app but this is not acceptable for the way I'm using it. It it confusing my clients who are already using an app I have provided them
Route 53 Does Not Allow Two Nameless (Blank) MX Records
I successfully added Zoho's first MX record using a blank name in Route 53. However, when I try to add the second MX record, I get an error: "Tried to create resource record set [name='example.com.', type='MX'] but it already exists" Obviously I swapped the actual domain with example.com just for this post, and I assume it probably goes without saying that "@" doesn't work in Route 53 fwiw. Do I really need the secondary MX record? If so, what do you recommend as a solution? Sincere thanks in advance,
Only on Chrome, the site is reporting a message URL not configured
When loading the chat of the SalesIQ only on Chrome appears the message "URL not configured" instead of the buttom. The Iframe with the widget address is present, but a short table marckup with the message is rendered instead of the actual widget.
SMTP connect() failed.
I am attemtping to set up Easy WP SMTP and am getting this error. Help
CRM gets stuck in Safari under iOS
When I log into Zoho CRM from Safari on my iPhone with iOS 8.3 and also from an old iPad with iOS 5.1.1 it simply gets stuck saying 'please wait' eternally. However when I access from chrome on the same iPhone it works fine.
Mail sending ok, but not receiving?
Hello, I just set up a new account but I find email is sending ok, but I am not receiving my mail? Maybe I have something set up wrong?
Cannot send or receive mails after restoring account
Hello! This is a bit long story but it may worth reading for someone. My problems started when I decided to give a try Zoho Mail application for Android. But I didn't succeed at setup proccess because app was giving me error saying I need to login my account from my desktop and check if my Zoho Contacts, Zoho Calendar and Zoho CRM are disabled or removed. Yeah that's right - I removed my Zoho CRM account at Zoho account settings and I lost access to my mailbox due to 'account isinactive' error. When
Not receiving emails from signup form
I created a zoho form for my website and have it here: http://lisalamagna.com/sign-up-newsletter/ However I have tested it and I do not receive any signup notification. Please help me understand the problem. Thank you.
Cant duplicate my application?
When i want to duplicate my application, it says Duplicate for 2-3 minutes and then nothing happends. Whats the problem?
Problem to receive emails generated by a contact form of another domain.
Dear all, I have been experiencing problem to receive emails from a contact form in a Wordpress Website. Basically, we have a website www.hydrogenhorizon.com. And we set Contact Form 7, a plugin to send a copy of the submitted forms to horizoneducational.com emails. However, we cannot receive it. I already checked the MX fo www.hydrogenhorizon.com, and it is pointing to Zoho (mx2.zohomail.com, mx.zohomail.com). I look forward to a solution to my problem. Kind regards, Matheus
Importing Accounts From Another CRM
I've started to import account from our Sugar crm into Zoho. but noticed that the business contact info was not going to be added. When I import this information will it create a contact for that account? if not any, suggestions on how to add the accounts and contact information? Thanks
Problema al recibir mails
Tengo un problema al recibir mails, por cuanto al enviar los mails se envían desde zoho sin ningún problema. Mi dominio lo adquirí con go daddy he configurado la dns de la forma que se explica sin embargo el error persiste y es el siguiente: En este caso es un mail que trato de enviar desde cualquier otro correo electronico. Delivery to the following recipient failed permanently: admin@defensasocial.com Technical details of permanent failure: Google tried to deliver your message, but it was
Unable to process your request
Since I imported xls file to leads and try to make changes of the lead, I get the following message: Unable to process your request I use the free version of Zoho CRM
enable to answer from an email address
I create an alias from my main email address. I can send email from the alias but I can't answer to the alias address. I receive a failure email. Please help! Thanks
Outgoing mail is working fine, but the mail is not incoming
I have been trying for past several days to fix the issue but have been unable to. I can compose and send mails but am not receiving any mail. This is my work email and is hindering my productivity. Please help me sort this issue.
Email routing error
When configuring email routing with a valid MX destination, the process fails with this message "The input passed is invalid". But the verify email is received at the destination.
multiple Domains
I have already payed for a .com from Zoho and started a website. I am trying to buy another .com for another site but everytime I try it says that my IP is not allowed to buy domain. Why is this? Am I not allowed to have multiple websites?
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